CJ Pacific Goods

We received the complaint from Mr [redacted] and have prepared a response which follows.The complaint we received is written by a gentleman, who writes on behalf of his wifeThis person is not the customer; the actual customer who purchased the item is the gentlemen's wifeWe never made any business with the gentlemen who wrote this complaint, and we never spoke with him until after the transaction was completePrior to the sale, our salesperson took time to explain details about the artist, his materials, and the technique he used to make the piece The lady was very impressed and left the storeShe returned a little while later with a friend, who was also impressed with the pieceThe customer bought the piece and paid cashShe was thrilled to purchase such a beautiful and inspiring piece of art, she was elatedShe requested that we hold the piece for hours while she and her family walk through town.A few minutes later the customer returned with her husbandShe said that the picture would have to be returned because the husband did not approve of itOur return policy is clearly posted in two places near the register, which says "NO RETURNSEXCHANGE ONLY WITH RECEIPT WITHIN DAYS." When the customer told us (now with the husband present) that the item would have to be returned, we stated that our policy is no returnsThe customer was given the opportunity to exchange the item for something else, but she declinedThe husband objected to our policy, but the customer was silent.The customer did not return within days to exchange the item for something elseThe customer purchased a lovely item at a very reasonable price, and was provided excellent customer service throughoutIn the end she was able to keep the item that she so dearly lovedAny dissatisfaction she experienced that day could not have possibly been caused by us.Thank you for the opportunity to explain our view of what happenedWe would like to extend the opportunity to exchange the artwork for another item (or items) through Sunday June 7, 2015.Kind regards, [redacted] ***CJ Pacific Goods

We received the complaint from Mr. [redacted] and have prepared a response which follows.
The complaint we received is written by a gentleman, who writes on behalf of his wife. This person is not the customer; the actual customer who purchased the item is the gentlemen's wife. We never made any...

business with the gentlemen who wrote this complaint, and we never spoke with him until after the transaction was complete. Prior to the sale, our salesperson took time to explain details about the artist, his materials, and the technique he used to make the piece The lady was very impressed and left the store. She returned a little while later with a friend, who was also impressed with the piece. The customer bought the piece and paid cash. She was thrilled to purchase such a beautiful and inspiring piece of art, she was elated. She requested that we hold the piece for 2 hours while she and her family walk through town.A few minutes later the customer returned with her husband. She said that the picture would have to be returned because the husband did not approve of it. Our return policy is clearly posted in two places near the register, which says "NO RETURNS. EXCHANGE ONLY WITH RECEIPT WITHIN 7 DAYS." When the customer told us (now with the husband present) that the item would have to be returned, we stated that our policy is no returns. The customer was given the opportunity to exchange the item for something else, but she declined. The husband objected to our policy, but the customer was silent.
The customer did not return within 7 days to exchange the item for something else. The customer purchased a lovely item at a very reasonable price, and was provided excellent customer service throughout. In the end she was able to keep the item that she so dearly loved. Any dissatisfaction she experienced that day could not have possibly been caused by us.
Thank you for the opportunity to explain our view of what happened. We would like to extend the opportunity to exchange the artwork for another item (or items) through Sunday June 7, 2015.
Kind regards,
[redacted]
CJ Pacific Goods

We received the complaint from Mr. [redacted] and have prepared a response which follows.The complaint we received is written by a gentleman, who writes on behalf of his wife. This person is not the customer; the actual customer who purchased the item is the gentlemen's wife. We never made any business...

with the gentlemen who wrote this complaint, and we never spoke with him until after the transaction was complete. Prior to the sale, our salesperson took time to explain details about the artist, his materials, and the technique he used to make the piece The lady was very impressed and left the store. She returned a little while later with a friend, who was also impressed with the piece. The customer bought the piece and paid cash. She was thrilled to purchase such a beautiful and inspiring piece of art, she was elated. She requested that we hold the piece for 2 hours while she and her family walk through town.A few minutes later the customer returned with her husband. She said that the picture would have to be returned because the husband did not approve of it. Our return policy is clearly posted in two places near the register, which says "NO RETURNS. EXCHANGE ONLY WITH RECEIPT WITHIN 7 DAYS." When the customer told us (now with the husband present) that the item would have to be returned, we stated that our policy is no returns. The customer was given the opportunity to exchange the item for something else, but she declined. The husband objected to our policy, but the customer was silent.The customer did not return within 7 days to exchange the item for something else. The customer purchased a lovely item at a very reasonable price, and was provided excellent customer service throughout. In the end she was able to keep the item that she so dearly loved. Any dissatisfaction she experienced that day could not have possibly been caused by us.Thank you for the opportunity to explain our view of what happened. We would like to extend the opportunity to exchange the artwork for another item (or items) through Sunday June 7, 2015.Kind regards,[redacted]CJ Pacific Goods

Review: My wife and I had lunch in Old Sacramento on 5/4/2015. we were walking down the boardwalk and doing a little shopping in the local stores. We went in to CJ Pacific Goods in which my wife continued to look as I went outside and sat on the bench. She bought a picture/art work and paid in cash. Then she walked outside to tell me and I informed her that I did not like the picture she turned right back around went inside the store with the receipt to get reimbursed. Note that the picture was not removed off the wall yet, they informed us they had a no return policy and would not refund her money. We said it was not a return we have not taken it out of the store. They said we have a sign around the opposite wall where the money was taken at the other wall that states no refunds, but since we have never been given the picture or taken down from the wall I was shocked they would not refund the money. There customer service was so bad. So since they would not give our many back we were forced to take this picture out of the store. We were very unhappy with the hole experience and would never do business there again. My definition of a return is to be able to return something that is not good or something that is not liked by another individual. I am not sure if this is even legal.Desired Settlement: We would like the store to refund our money in full. This would make us very happy because this picture will never go up on our walls.

Business

Response:

We received the complaint from Mr. [redacted] and have prepared a response which follows.The complaint we received is written by a gentleman, who writes on behalf of his wife. This person is not the customer; the actual customer who purchased the item is the gentlemen's wife. We never made any business with the gentlemen who wrote this complaint, and we never spoke with him until after the transaction was complete. Prior to the sale, our salesperson took time to explain details about the artist, his materials, and the technique he used to make the piece The lady was very impressed and left the store. She returned a little while later with a friend, who was also impressed with the piece. The customer bought the piece and paid cash. She was thrilled to purchase such a beautiful and inspiring piece of art, she was elated. She requested that we hold the piece for 2 hours while she and her family walk through town.A few minutes later the customer returned with her husband. She said that the picture would have to be returned because the husband did not approve of it. Our return policy is clearly posted in two places near the register, which says "NO RETURNS. EXCHANGE ONLY WITH RECEIPT WITHIN 7 DAYS." When the customer told us (now with the husband present) that the item would have to be returned, we stated that our policy is no returns. The customer was given the opportunity to exchange the item for something else, but she declined. The husband objected to our policy, but the customer was silent.The customer did not return within 7 days to exchange the item for something else. The customer purchased a lovely item at a very reasonable price, and was provided excellent customer service throughout. In the end she was able to keep the item that she so dearly loved. Any dissatisfaction she experienced that day could not have possibly been caused by us.Thank you for the opportunity to explain our view of what happened. We would like to extend the opportunity to exchange the artwork for another item (or items) through Sunday June 7, 2015.Kind regards,[redacted]CJ Pacific Goods