Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below [redacted] at Father and Son will not return my calls which is why I contacted Revdex.com to help me have a voice Can the Revdex.com have the person at Father and Son that offer to resolve my situation proactively call me at [redacted] Regards, [redacted]
We credited Mr [redacted] an additional $for the inconvenience he experienced during his moveThe transaction details are below: 09/09/12:15:PM-KEITH:Transaction [redacted] has been successfully ACCEPTED by the systemBelow is a summary: Transaction ID: [redacted] Payment Method: [redacted] Amount: USD (1,000.00) Customer Name: [redacted] *** Please let me know if you need anything elseThank you,
We apologize that Ms [redacted] has some broken and damaged items from her relocation Although unfortunate, occasionally items may get damaged during a move Ms [redacted] called our office on 12/the day of her delivery to express she had damaged items and items that didn't belong to her She was given the information to file a claim with our claims service on that daySubsequently, upon receiving this complaint, I called my claims handler and was informed that Ms [redacted] had never completed filling out the claims information in order to process her claim I called Ms [redacted] and explained this to her and told her that's what was delaying the process I also told her to contact me if she experienced any further delays in the process The items that were delivered to her by accident, have been picked up and delivered to the rightful ownerWe are willing to offer additional compensation for any inconvenience this relocation has caused Ms [redacted] once the claim process has been completed
First, Father and Son Moving would like to apologize for any inconveniences this move has caused Ms [redacted] We understand that moving is stressful and feel badly that we contributed to any additional stress this has caused Ms [redacted] was originally scheduled to move on June 30th We called and emailed her on June 27th to alert her that we would not be able to service this move on that day, but were unsuccessful in reaching her We did speak to her on the 28th to advise her of our unavailability and Ms [redacted] told us she would find another mover because she needed to be out of her home on the 30th On July 1st, we received a call from the realtor of the people who were purchasing Ms [redacted] ’s home She asked why we didn’t service the move on the 30th as scheduled, and we stated that we had spoken to Ms [redacted] on the 28th and she was seeking out another mover The realtor asked us if we were able to still service this move and we explained that we could, but not until July 3rd Everyone agreed to this new date and we moved Ms [redacted] to her new home
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint # [redacted] I understand that by choosing to accept the business response that my complaint will be closed as resolved Regards, [redacted] ***
I spoke with the owner, [redacted] , this morningHe was very apologetic and offered to refund my depositHe emailed me to follow up and emailed me a copy of the refund receiptThank you for your professionalism, ***I appreciate the refund as well as the follow up
We apologize that Ms [redacted] did not receive her belongings as quickly as she would have liked and also for the apparent miscommunication regarding her delivery date Her items have been delivered and we did not charge her any additional amounts
Ms [redacted] can call [redacted] at ###-###-#### for the claim filing instructions Again, sorry for the issues you had with your move Please let me know if I can do anything else to assist you
Hello,Their claim that they do not have the salesperson working in the office under that name and that they do not take $deposit is absurdI attach documents as proofOne shows email exchange with the Salesperson ( [redacted] ) and another shows a contract with his email again + proof that they took my $deposit feeI highlighted corresponding fields in yellow.Once I paid the deposit, they called me and said that [redacted] is no longer with the company because he did not understand their company costsThat is when they started telling me that the cost of my move will be higher that when I made reservationEvery time they called, price went higher and higherThat is why I called them and cancelled - they gave me low-ball quote to lure me in, but never planned to honor it[redacted]
This customer was issued a refund even though they did not follow the cancellation policy they electronically signed on in the terms and conditions before we ran her deposit.Below is a summary of the refund transactionTransaction [redacted] has been successfully ACCEPTED by the system Below is a summary: Transaction ID: [redacted] Payment Method: [redacted] Amount: USD (115.00) Customer Name: [redacted]
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below I have contacted the number provided based on the business's response and will follow up when I receive a return call Regards, [redacted] ***
We are sorry that we did not meet the delivery needs of this customer We try and accommodate specific delivery dates when possible, but always give customer a delivery range In this case, the customer electronically singed on December 8, acknowledging that delivery could be between January 7th - January 20th Again, we apologize that we could not drop off the goods sooner, but we did deliver in the agreed upon spread
Dear Revdex.com, THANK YOU for helping me resolve this case and get a refundI have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint # [redacted] I understand that by choosing to accept the business response that my complaint will be closed as resolved Regards, [redacted]
First, I would like to apologize that this move didn't go as smoothly as both parties would have liked It is not our intent to under estimate any moves, especially when our salesmen get paid only on the estimate they give not the actual amount of the moveWe do this so that our estimators will do their best job possible when estimates are given Furthermore, when we do onsite visual estimates, we need to make sure all information conveyed is honest and accurate Either there was a break down in communication on our part for this move or a poor job was done on this estimate Either way, it's not the customers fault, it is ours I know that some fees were already waived and some further discounts were applied, but I'm willing to discuss further compensation for this customer seeing they are still displeased with the service they were provided They can reach me directly at [redacted]
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below [redacted] at Father and Son will not return my calls which is why I contacted Revdex.com to help me have a voice Can the Revdex.com have the person at Father and Son that offer to resolve my situation proactively call me at [redacted] Regards, [redacted]
Absolutely, I will call the customer today
We credited Mr [redacted] an additional $for the inconvenience he experienced during his moveThe transaction details are below: 09/09/12:15:PM-KEITH:Transaction [redacted] has been successfully ACCEPTED by the systemBelow is a summary: Transaction ID: [redacted] Payment Method: [redacted] Amount: USD (1,000.00) Customer Name: [redacted] *** Please let me know if you need anything elseThank you,
We apologize that Ms [redacted] has some broken and damaged items from her relocation Although unfortunate, occasionally items may get damaged during a move Ms [redacted] called our office on 12/the day of her delivery to express she had damaged items and items that didn't belong to her She was given the information to file a claim with our claims service on that daySubsequently, upon receiving this complaint, I called my claims handler and was informed that Ms [redacted] had never completed filling out the claims information in order to process her claim I called Ms [redacted] and explained this to her and told her that's what was delaying the process I also told her to contact me if she experienced any further delays in the process The items that were delivered to her by accident, have been picked up and delivered to the rightful ownerWe are willing to offer additional compensation for any inconvenience this relocation has caused Ms [redacted] once the claim process has been completed
First, Father and Son Moving would like to apologize for any inconveniences this move has caused Ms [redacted] We understand that moving is stressful and feel badly that we contributed to any additional stress this has caused Ms [redacted] was originally scheduled to move on June 30th We called and emailed her on June 27th to alert her that we would not be able to service this move on that day, but were unsuccessful in reaching her We did speak to her on the 28th to advise her of our unavailability and Ms [redacted] told us she would find another mover because she needed to be out of her home on the 30th On July 1st, we received a call from the realtor of the people who were purchasing Ms [redacted] ’s home She asked why we didn’t service the move on the 30th as scheduled, and we stated that we had spoken to Ms [redacted] on the 28th and she was seeking out another mover The realtor asked us if we were able to still service this move and we explained that we could, but not until July 3rd Everyone agreed to this new date and we moved Ms [redacted] to her new home
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint # [redacted] I understand that by choosing to accept the business response that my complaint will be closed as resolved Regards, [redacted] ***
I spoke with the owner, [redacted] , this morningHe was very apologetic and offered to refund my depositHe emailed me to follow up and emailed me a copy of the refund receiptThank you for your professionalism, ***I appreciate the refund as well as the follow up
We apologize that Ms [redacted] did not receive her belongings as quickly as she would have liked and also for the apparent miscommunication regarding her delivery date Her items have been delivered and we did not charge her any additional amounts
Ms [redacted] can call [redacted] at ###-###-#### for the claim filing instructions Again, sorry for the issues you had with your move Please let me know if I can do anything else to assist you
Hello,Their claim that they do not have the salesperson working in the office under that name and that they do not take $deposit is absurdI attach documents as proofOne shows email exchange with the Salesperson ( [redacted] ) and another shows a contract with his email again + proof that they took my $deposit feeI highlighted corresponding fields in yellow.Once I paid the deposit, they called me and said that [redacted] is no longer with the company because he did not understand their company costsThat is when they started telling me that the cost of my move will be higher that when I made reservationEvery time they called, price went higher and higherThat is why I called them and cancelled - they gave me low-ball quote to lure me in, but never planned to honor it[redacted]
This customer was issued a refund even though they did not follow the cancellation policy they electronically signed on in the terms and conditions before we ran her deposit.Below is a summary of the refund transactionTransaction [redacted] has been successfully ACCEPTED by the system Below is a summary: Transaction ID: [redacted] Payment Method: [redacted] Amount: USD (115.00) Customer Name: [redacted]
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below I have contacted the number provided based on the business's response and will follow up when I receive a return call Regards, [redacted] ***
We are sorry that we did not meet the delivery needs of this customer We try and accommodate specific delivery dates when possible, but always give customer a delivery range In this case, the customer electronically singed on December 8, acknowledging that delivery could be between January 7th - January 20th Again, we apologize that we could not drop off the goods sooner, but we did deliver in the agreed upon spread
Dear Revdex.com, THANK YOU for helping me resolve this case and get a refundI have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint # [redacted] I understand that by choosing to accept the business response that my complaint will be closed as resolved Regards, [redacted]
First, I would like to apologize that this move didn't go as smoothly as both parties would have liked It is not our intent to under estimate any moves, especially when our salesmen get paid only on the estimate they give not the actual amount of the moveWe do this so that our estimators will do their best job possible when estimates are given Furthermore, when we do onsite visual estimates, we need to make sure all information conveyed is honest and accurate Either there was a break down in communication on our part for this move or a poor job was done on this estimate Either way, it's not the customers fault, it is ours I know that some fees were already waived and some further discounts were applied, but I'm willing to discuss further compensation for this customer seeing they are still displeased with the service they were provided They can reach me directly at [redacted]