CJ Wilson Mazda of Countryside

Initial Business Response / [redacted] (1000, 5, 2014/09/11) */ Contact Name and Title: [redacted] Contact Phone: XXX-XXX-XXXX Contact Email: ***@cjwilsonmazda.com The vehicle in question was completely certified and verified by MazdaThe customer was given misinformation from another dealership as far as the certification standardsAs a goodwill and to ensure customer trust and satisfaction with CJ Wilson Mazda and Mazda as a brandThe questionable recommendations made are being performed to give the customer peace of mind and to rebuild the trust in CJ Wilson Mazda and Mazda

Dionte and Matt over at Cj *** countryside are the reason we keep coming backMy girlfriend and I just bought our third car from themAs well as a total of within our familyIt's not your typical sales person dealershipYou walk in everyone know you by name and makes you feel like familyAs long as those two work there, there's no place else we will goBest dealership!!!
I would recommend this dealership to any friend, family member, or stranger(Which I have many times)

Initial Business Response /* (1000, 5, 2014/09/30) */
Contact Name and Title: *** ***
Contact Phone: XXX-XXX-XXXX
Contact Email: ***@cjwilsonmazda.com
Our customer's concern has been reviewed with named associate and department managerThe service department manager will be contacting
the customer directly to discuss possible remedies for this situationAlso to discuss the concerns the customer has with last service visit

I am EXTREMELY upset by the treatment I have received from this dealership I purchased a car prior to Christmas ONLY because I was promised days no payments I wanted to be able to pay for Christmas before making the car payments Had it not been for the deferred payment, I would have waited I was assured...multiple timesthat this is what I was getting I just got a bill telling me my first payment is due in ten days It hasn't even been days since I purchased the car! When I called the bank they said they had no record of the deferment from the dealership When I called the dealership they told me that I must have been misinformed and apologized saying that there was nothing they could do Misinformed??!! I ASKED MULTIPLE TIMES!! So now my finances are all screwed up because they said whatever they needed to in order to make the sale before the end of the year I WILL NEVER SHOP THERE AGAIN nor will I ever recommend them to anyone else

Initial Business Response /* (1000, 5, 2014/07/08) */
Contact Name and Title: [redacted] GM
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@hotmail.com
Pre-driven vehicles only come with one key ,unless other wise discussed prior to the deal being finalized . no additional key...

was implied or expressed in this sale.
Initial Consumer Rebuttal /* (3000, 9, 2014/07/09) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Contacted Mazda corporate office and they indicated that new cars delivered to dealers have two keys. They expressed concern about the lack of transparency in the transaction, but could only record the complaint and indicate to dealer that customer was dissatisfied with service/treatment. In random survey of dealers in the area, they indicated that the expectation of receiving two keys was not unreasonable.
Final Business Response /* (4000, 11, 2014/07/14) */
First let me apologize for the situation. You are correct that all New Mazda vehicles come with 2 keys, New ones. Unfortunately when a vehicle is traded in there are times when we receive only one key for the trade in or auction car. While we make every attempt to receive the second key, sometimes we simply do not have it. In many situations we will sell the vehicle without the additional expense of a second key. You must understand that any and all costs that go it to a vehicle are born out in the pricing of the vehicle. I understand the confusion and would like to help in this situation. I would be willing to handle a majority of the cost of the extra key and remote and have you pay only $100 toward the total cost. Please feel free to contact me directly to discuss the situation. My direct line is X-XXX-XXX-XXXX.
[redacted]
Vice-President CJ Wilson Mazda

Initial Business Response /* (1000, 5, 2014/11/07) */
Contact Name and Title: [redacted]
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@cjwilsonmazda.com
Our Sales Department has been in communication with [redacted] about her check. The car was dropped off on the 20th of October...

with a blown engine. At that time we explained to [redacted] that it was not worth fixing. The cost of a new or rebuilt engine would far out way the value of the car. Her concern was what to do with the vehicle to which we offered to buy it for scrap. We offered $200 for the vehicle to which she agreed. We verified her information that matched the title and her drivers license. We confirmed that is where the check was to be sent. We recently have been told that the address provided is her parents address and there is "a family issue" and there is an issue with them releasing her check (which they already have in their possession) to [redacted]. We have offered to stop payment on the check and send out another. She agreed and we explained that we must wait to make sure the check has not been cashed. We have stopped payment and verified that the stop on that particular check is in effect and it has not been presented to the bank for payment. We have sent via UPS, tracking number [redacted]XXXXXXXXXX scheduled to be delivered no later than Monday 10th end of day, a new check for the $200 made out to her. We have not done business with [redacted], and he is not on the title or check, so we have released no information to him, nor will we without the expressed written consent of [redacted] I appreciate his follow up, but in a 2 week period we have attempted to help a customer by buying a "junk" car, providing honest and fair explanation of value and not to repair, issued 2 checks and responded to numerous complaints from Mr. [redacted], who once again is not on any paper work. I would ask for the matter to be closed and ask Mr. [redacted] to cease and desist with the emails and complaints on an issue that is not only not his but something that has been corrected expediently and an issue not created by our company and through no fault of ours.

Sorry for the delay as I was out of town and wanted to speak with our personnel. It seems Mr [redacted] made a deal and we located a car and brought it into our Countryside location for him. We went and picked up a very specific vehicle that we did not have in stock and requested a $500 deposit. Mr [redacted]...

had a very busy schedule and we held the car for a week waiting for him to pick up the vehicle. He finally contacted us back the night of the 7th of November and explained he had continued shopping for a car and decided on another make and model elsewhere. We explained to Mr [redacted] that he would need to come into the Dealership to sign a credit receipt so we could refund his deposit. He did come in on Friday the 11th and was refunded his deposit. We completely understand that a consumer can change their mind at any point in the process and under no obligation to purchase but we expect that when a consumer gives us a time for delivery they could at least inform us of the change. Since we had such issues getting in touch with Mr [redacted] and were unsure where his purchase decision was at, it took a couple of extra days to process his refund. As of November 11th Mr [redacted] has received all moneys back and we consider the deal void and wish him the best of luck. [redacted] Vice President CJ Wilson Mazda

We submitted the refund on 9-6-16. We were unaware there were any issues. The office is re-faxing to [redacted] to get resolution. We are very sorry in the delay and hope this will rectify the issue.

Initial Business Response /* (1000, 5, 2014/09/11) */
Contact Name and Title: [redacted]
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@cjwilsonmazda.com
The vehicle in question was completely certified and verified by Mazda. The customer was given misinformation from another dealership...

as far as the certification standards. As a goodwill and to ensure customer trust and satisfaction with CJ Wilson Mazda and Mazda as a brand. The questionable recommendations made are being performed to give the customer peace of mind and to rebuild the trust in CJ Wilson Mazda and Mazda.