Initial Business Response / [redacted] (1000, 5, 2015/07/29) */ Contact Name and Title: [redacted] Service Director Contact Phone: XXX-XXX-XXXX Contact Email: ***@cjwilsonmazda.com The service manager would be more than happy to supply an estimate to have the broken housing and bulbs replacedAlthough our technician believes there is also damage to the rear bumper which hold the light housing in place which would then call for the bumper to be replaced as wellOur customer is more than welcome to return and have the rear bumper and housing rear inspected and an exact estimate will be supplied Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/07/30) */ (The consumer indicated he/she DID NOT accept the response from the business.) I do not accept the estimate, I have an estimate I believe that the company is looking for a way out, there is a small scratch on the bumper that would not have caused for the housing to be broken on both sides Final Consumer Response / [redacted] (4200, 11, 2015/07/30) */ (The consumer indicated he/she DID NOT accept the response from the business.) I will not bring my car back to this location nor will I recommend this dealership for any repair work to anyone Final Business Response / [redacted] (4000, 9, 2015/07/30) */ Contact Name and Title: [redacted] Contact Phone: XXX-XXX-XXXX Contact Email: ***@cjwilsonmazda.com The vehicle was brought in for service and repairs were recommended when the fault(license plate lights not working) were foundThere was not any wrong doing by either party as well as the damage was not cause by the dealershipWe are simply recommending repairs, if the customer declines repairs that is entirely up to themIf the customer wishes to have an exact estimate supplied our service manager would be more than happy to review recommended repairs with customerOr possibly review any other non warranty options available
Initial Business Response / [redacted] (1000, 5, 2015/07/29) */ Contact Name and Title: [redacted] Service Director Contact Phone: XXX-XXX-XXXX Contact Email: ***@cjwilsonmazda.com The service manager would be more than happy to supply an estimate to have the broken housing and bulbs replaced Although our technician believes there is also damage to the rear bumper which hold the light housing in place which would then call for the bumper to be replaced as wellOur customer is more than welcome to return and have the rear bumper and housing rear inspected and an exact estimate will be supplied Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/07/30) */ (The consumer indicated he/she DID NOT accept the response from the business.) I do not accept the estimate, I have an estimate I believe that the company is looking for a way out, there is a small scratch on the bumper that would not have caused for the housing to be broken on both sides Final Consumer Response / [redacted] (4200, 11, 2015/07/30) */ (The consumer indicated he/she DID NOT accept the response from the business.) I will not bring my car back to this location nor will I recommend this dealership for any repair work to anyone Final Business Response / [redacted] (4000, 9, 2015/07/30) */ Contact Name and Title: [redacted] Contact Phone: XXX-XXX-XXXX Contact Email: ***@cjwilsonmazda.com The vehicle was brought in for service and repairs were recommended when the fault(license plate lights not working) were foundThere was not any wrong doing by either party as well as the damage was not cause by the dealershipWe are simply recommending repairs, if the customer declines repairs that is entirely up to themIf the customer wishes to have an exact estimate supplied our service manager would be more than happy to review recommended repairs with customerOr possibly review any other non warranty options available
First of all we would like to thank you for your patronageSecond we would like to apologize for any miscommunication or delay in communication, that is not our standard of operationWe have reviewed the information with regards to the vehicle with our Service Manager and he has documented multiple steps in the vehicles diagnosis and repair processThe vehicle has been completely repaired and rechecked and is operating as designedI also believe the vehicle has been picked up from our shop as wellAs far as the vehicle and repairs completed they were all necessary to return vehicle to proper working orderThe misfire of engine was the failure which called for the spark plugs to be replacedThe failure of the catalytic converter was a negative affect of the engine misfire(not the cause of failure)When the engine misfires to much fuel is expelled from the engine and then fouls the catalytic converterThankfully the catalytic converter was cover by the manufacturer emissions warrantyIt is unfortunate the vehicle had a failure, but all repairs performed were justified and needed Again we thank you for your patronage to our dealerships and if there is any other way we can assist you please let us know
First of we would like to apologize for any inconvenience caused to ***Second we would like to thank her for her business and patients with the entire interstate license plate processWe have confirmed the plates were delivered and installed on vehicle. As far as the dollars
which was not discounted at the time of purchase due to our mistake, *** will be receiving a $refund within business daysOur General Sales Manager Michael has spoken with *** on 3/28/16 and has confirmed she has received the plates on 3/23/16 and is also aware then refund is in process. Thank you
Complaint: 11735404
I am rejecting this response because: there were multiple stories throw around from both the service advisor and the service manager.
Sincerely,
Kevin [redacted]
First of all we would like to thank you for your patronage. Second we would like to apologize for any miscommunication or delay in communication, that is not our standard of operation. We have reviewed the information with regards to the vehicle with our Service Manager and he has documented...
multiple steps in the vehicles diagnosis and repair process. The vehicle has been completely repaired and rechecked and is operating as designed. I also believe the vehicle has been picked up from our shop as well. As far as the vehicle and repairs completed they were all necessary to return vehicle to proper working order. The misfire of engine was the failure which called for the spark plugs to be replaced. The failure of the catalytic converter was a negative affect of the engine misfire(not the cause of failure). When the engine misfires to much fuel is expelled from the engine and then fouls the catalytic converter. Thankfully the catalytic converter was cover by the manufacturer emissions warranty. It is unfortunate the vehicle had a failure, but all repairs performed were justified and needed. Again we thank you for your patronage to our dealerships and if there is any other way we can assist you please let us know.
Initial Business Response /* (1000, 5, 2015/07/29) */
Contact Name and Title: [redacted] Service Director
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@cjwilsonmazda.com
The service manager would be more than happy to supply an estimate to have the broken housing and bulbs replaced....
Although our technician believes there is also damage to the rear bumper which hold the light housing in place which would then call for the bumper to be replaced as well. Our customer is more than welcome to return and have the rear bumper and housing rear inspected and an exact estimate will be supplied.
Initial Consumer Rebuttal /* (3000, 7, 2015/07/30) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I do not accept the estimate, I have an estimate I believe that the company is looking for a way out, there is a small scratch on the bumper that would not have caused for the housing to be broken on both sides.
Final Consumer Response /* (4200, 11, 2015/07/30) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I will not bring my car back to this location nor will I recommend this dealership for any repair work to anyone.
Final Business Response /* (4000, 9, 2015/07/30) */
Contact Name and Title: [redacted]
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@cjwilsonmazda.com
The vehicle was brought in for service and repairs were recommended when the fault(license plate lights not working) were found. There was not any wrong doing by either party as well as the damage was not cause by the dealership. We are simply recommending repairs, if the customer declines repairs that is entirely up to them. If the customer wishes to have an exact estimate supplied our service manager would be more than happy to review recommended repairs with customer. Or possibly review any other non warranty options available.
Initial Business Response /* (1000, 5, 2015/07/29) */
Contact Name and Title: [redacted] Service Director
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@cjwilsonmazda.com
The service manager would be more than happy to supply an estimate to have the broken housing and bulbs replaced. Although...
our technician believes there is also damage to the rear bumper which hold the light housing in place which would then call for the bumper to be replaced as well. Our customer is more than welcome to return and have the rear bumper and housing rear inspected and an exact estimate will be supplied.
Initial Consumer Rebuttal /* (3000, 7, 2015/07/30) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I do not accept the estimate, I have an estimate I believe that the company is looking for a way out, there is a small scratch on the bumper that would not have caused for the housing to be broken on both sides.
Final Consumer Response /* (4200, 11, 2015/07/30) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I will not bring my car back to this location nor will I recommend this dealership for any repair work to anyone.
Final Business Response /* (4000, 9, 2015/07/30) */
Contact Name and Title: [redacted]
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@cjwilsonmazda.com
The vehicle was brought in for service and repairs were recommended when the fault(license plate lights not working) were found. There was not any wrong doing by either party as well as the damage was not cause by the dealership. We are simply recommending repairs, if the customer declines repairs that is entirely up to them. If the customer wishes to have an exact estimate supplied our service manager would be more than happy to review recommended repairs with customer. Or possibly review any other non warranty options available.
Initial Business Response / [redacted] (1000, 5, 2015/07/29) */ Contact Name and Title: [redacted] Service Director Contact Phone: XXX-XXX-XXXX Contact Email: ***@cjwilsonmazda.com The service manager would be more than happy to supply an estimate to have the broken housing and bulbs replacedAlthough our technician believes there is also damage to the rear bumper which hold the light housing in place which would then call for the bumper to be replaced as wellOur customer is more than welcome to return and have the rear bumper and housing rear inspected and an exact estimate will be supplied Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/07/30) */ (The consumer indicated he/she DID NOT accept the response from the business.) I do not accept the estimate, I have an estimate I believe that the company is looking for a way out, there is a small scratch on the bumper that would not have caused for the housing to be broken on both sides Final Consumer Response / [redacted] (4200, 11, 2015/07/30) */ (The consumer indicated he/she DID NOT accept the response from the business.) I will not bring my car back to this location nor will I recommend this dealership for any repair work to anyone Final Business Response / [redacted] (4000, 9, 2015/07/30) */ Contact Name and Title: [redacted] Contact Phone: XXX-XXX-XXXX Contact Email: ***@cjwilsonmazda.com The vehicle was brought in for service and repairs were recommended when the fault(license plate lights not working) were foundThere was not any wrong doing by either party as well as the damage was not cause by the dealershipWe are simply recommending repairs, if the customer declines repairs that is entirely up to themIf the customer wishes to have an exact estimate supplied our service manager would be more than happy to review recommended repairs with customerOr possibly review any other non warranty options available
Initial Business Response / [redacted] (1000, 5, 2015/07/29) */ Contact Name and Title: [redacted] Service Director Contact Phone: XXX-XXX-XXXX Contact Email: ***@cjwilsonmazda.com The service manager would be more than happy to supply an estimate to have the broken housing and bulbs replaced Although our technician believes there is also damage to the rear bumper which hold the light housing in place which would then call for the bumper to be replaced as wellOur customer is more than welcome to return and have the rear bumper and housing rear inspected and an exact estimate will be supplied Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/07/30) */ (The consumer indicated he/she DID NOT accept the response from the business.) I do not accept the estimate, I have an estimate I believe that the company is looking for a way out, there is a small scratch on the bumper that would not have caused for the housing to be broken on both sides Final Consumer Response / [redacted] (4200, 11, 2015/07/30) */ (The consumer indicated he/she DID NOT accept the response from the business.) I will not bring my car back to this location nor will I recommend this dealership for any repair work to anyone Final Business Response / [redacted] (4000, 9, 2015/07/30) */ Contact Name and Title: [redacted] Contact Phone: XXX-XXX-XXXX Contact Email: ***@cjwilsonmazda.com The vehicle was brought in for service and repairs were recommended when the fault(license plate lights not working) were foundThere was not any wrong doing by either party as well as the damage was not cause by the dealershipWe are simply recommending repairs, if the customer declines repairs that is entirely up to themIf the customer wishes to have an exact estimate supplied our service manager would be more than happy to review recommended repairs with customerOr possibly review any other non warranty options available
First of all we would like to thank you for your patronageSecond we would like to apologize for any miscommunication or delay in communication, that is not our standard of operationWe have reviewed the information with regards to the vehicle with our Service Manager and he has documented multiple steps in the vehicles diagnosis and repair processThe vehicle has been completely repaired and rechecked and is operating as designedI also believe the vehicle has been picked up from our shop as wellAs far as the vehicle and repairs completed they were all necessary to return vehicle to proper working orderThe misfire of engine was the failure which called for the spark plugs to be replacedThe failure of the catalytic converter was a negative affect of the engine misfire(not the cause of failure)When the engine misfires to much fuel is expelled from the engine and then fouls the catalytic converterThankfully the catalytic converter was cover by the manufacturer emissions warrantyIt is unfortunate the vehicle had a failure, but all repairs performed were justified and needed Again we thank you for your patronage to our dealerships and if there is any other way we can assist you please let us know
First of we would like to apologize for any inconvenience caused to ***Second we would like to thank her for her business and patients with the entire interstate license plate processWe have confirmed the plates were delivered and installed on vehicle. As far as the dollars
which was not discounted at the time of purchase due to our mistake, *** will be receiving a $refund within business daysOur General Sales Manager Michael has spoken with *** on 3/28/16 and has confirmed she has received the plates on 3/23/16 and is also aware then refund is in process. Thank you
Complaint: 11735404
I am rejecting this response because: there were multiple stories throw around from both the service advisor and the service manager.
Sincerely,
Kevin [redacted]
First of all we would like to thank you for your patronage. Second we would like to apologize for any miscommunication or delay in communication, that is not our standard of operation. We have reviewed the information with regards to the vehicle with our Service Manager and he has documented...
multiple steps in the vehicles diagnosis and repair process. The vehicle has been completely repaired and rechecked and is operating as designed. I also believe the vehicle has been picked up from our shop as well. As far as the vehicle and repairs completed they were all necessary to return vehicle to proper working order. The misfire of engine was the failure which called for the spark plugs to be replaced. The failure of the catalytic converter was a negative affect of the engine misfire(not the cause of failure). When the engine misfires to much fuel is expelled from the engine and then fouls the catalytic converter. Thankfully the catalytic converter was cover by the manufacturer emissions warranty. It is unfortunate the vehicle had a failure, but all repairs performed were justified and needed. Again we thank you for your patronage to our dealerships and if there is any other way we can assist you please let us know.
Initial Business Response /* (1000, 5, 2015/07/29) */
Contact Name and Title: [redacted] Service Director
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@cjwilsonmazda.com
The service manager would be more than happy to supply an estimate to have the broken housing and bulbs replaced....
Although our technician believes there is also damage to the rear bumper which hold the light housing in place which would then call for the bumper to be replaced as well. Our customer is more than welcome to return and have the rear bumper and housing rear inspected and an exact estimate will be supplied.
Initial Consumer Rebuttal /* (3000, 7, 2015/07/30) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I do not accept the estimate, I have an estimate I believe that the company is looking for a way out, there is a small scratch on the bumper that would not have caused for the housing to be broken on both sides.
Final Consumer Response /* (4200, 11, 2015/07/30) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I will not bring my car back to this location nor will I recommend this dealership for any repair work to anyone.
Final Business Response /* (4000, 9, 2015/07/30) */
Contact Name and Title: [redacted]
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@cjwilsonmazda.com
The vehicle was brought in for service and repairs were recommended when the fault(license plate lights not working) were found. There was not any wrong doing by either party as well as the damage was not cause by the dealership. We are simply recommending repairs, if the customer declines repairs that is entirely up to them. If the customer wishes to have an exact estimate supplied our service manager would be more than happy to review recommended repairs with customer. Or possibly review any other non warranty options available.
Initial Business Response /* (1000, 5, 2015/07/29) */
Contact Name and Title: [redacted] Service Director
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@cjwilsonmazda.com
The service manager would be more than happy to supply an estimate to have the broken housing and bulbs replaced. Although...
our technician believes there is also damage to the rear bumper which hold the light housing in place which would then call for the bumper to be replaced as well. Our customer is more than welcome to return and have the rear bumper and housing rear inspected and an exact estimate will be supplied.
Initial Consumer Rebuttal /* (3000, 7, 2015/07/30) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I do not accept the estimate, I have an estimate I believe that the company is looking for a way out, there is a small scratch on the bumper that would not have caused for the housing to be broken on both sides.
Final Consumer Response /* (4200, 11, 2015/07/30) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I will not bring my car back to this location nor will I recommend this dealership for any repair work to anyone.
Final Business Response /* (4000, 9, 2015/07/30) */
Contact Name and Title: [redacted]
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@cjwilsonmazda.com
The vehicle was brought in for service and repairs were recommended when the fault(license plate lights not working) were found. There was not any wrong doing by either party as well as the damage was not cause by the dealership. We are simply recommending repairs, if the customer declines repairs that is entirely up to them. If the customer wishes to have an exact estimate supplied our service manager would be more than happy to review recommended repairs with customer. Or possibly review any other non warranty options available.