This is in reply to ID number [redacted] We we were not contracted specifically to repair uneven subfloorWe were contracted to lay laminate flooring yes when you lay a floor it must have subfloor and paddingShe did not want us to do that correctlyWhat she wanted was for us to lay laminate flooring over existing flooring that already included a subfloor padding and also flooringFor us to call one on top of the other would have raised her flooring to dangerous levels when leaving or entering the Next RoomSo we applied self-leveling application and some subflooring included with that and then install laminate flooring on the topWhich in effect brought her floor flush as possible as stated in the contractShe is complaining about having a new flush laminate floor with new corner roundShe did she did pay $1,at her signingAnd she did pay $1,at leveling and partial subfloor applicationWe worked the next day installing her flooring including finished corner roundShe then called the owner and told him to come to her home.When when he arrived the client was inebriated and angryShe said that she had tried to cancel the check the day beforeShe allowed us to continue installing the flooring knowing she had tried to cancel the check yet said nothing to us and continued to allow us to workStill after saying nothing to us she allowed us to complete the jobAnd when it came time for her to make her final payment upon completion she refusedHer last payment totaled $She refused to speak to us afterwardsHad she spoke with us we would have informed her that she was due a refund of $as we did not install complete subfloor or paddingWe have,( as is our policy) beautiful pictures of her finished floorHer floor is levelIt does not have been walked onShe states that she tripped and fellIf that happened I'm sure it had to do with her inability to walk under the influenceI understand that that is not the nicest thing to say of someoneBut my reputation is at stake and I feel the truth should be toldThe sawdust Etc she speaks of cannot be cleaned up by the company if you refuse to pay us and we have no access to it.As as far as our company urinating in her yard, that is a disgusting accusation on her partWe used her bathroom Thank you,C and J Handyman Services Inc
These accusations are and I assure you this client IN PARTICULAR would have addressed them in her original complaint if they wereWe continue to stand behind our original response
This client hired our company to remodel her kitchenFirst before the work was started she had a contractor not us install a new kitchen floorUsually flooring is the last install on a remodel due to damage that can occur during the processWe talked the floor War shoe coverings and took every measure we could to avoid any mishapsUnfortunately we did ship an edge that was so close to the wall that's a base trim would have covered itHowever we did the right thing and repaired the chipThis was not to her satisfaction and she had her very expensive floor guy take up what we repaired and redo to an extreme accruing her a cost of $Client stated in her complaint that we did a full remodel jobShe does not mention that she likes our work so well that she referred not one but two of her own family members to us for their remodelsDuring our dealings with her she has harassed our company daily over $we feel we do not oweShe filed the complaint not because of our work performed but because she did not get her way after calling herself an additional $that was unnecessaryShe stated in her complaint that no one should hire our companyEvery client's experience is differentShe is not happy with hers but we have many many clients who are and continue to call us when they have a need
I will have my attorney pursue in court At this time arbitration is not an optionI have pictures, witnesses voice mails, and text messages to back my complaints as well as the testimony of my floor contractor We are also working with the City of Columbus to determine if this contractor has an electrical permitAt this time we are having his work reviewed town site seeing have an electrical fire in our attic
This client had a leak after we did her bathroom remodelBefore she filed her complaint she was told that we would come out and stop the leakWhen we did not return fast enough and we were given one day she filed with the Revdex.comShe also said we caused damage to her wall we did notThese were small surface mark that's still we're not caused by our companyWe did return and fix the leakWe also filled her wall where needed even though we did not cause the damageShe also does not mention the work we did for her that was free of charge during her remodel as our goal is to please the clientAll in all she was happy and satisfied when we parted waysIt's a shame people sometimes don't always retract what they put out to the Revdex.com when things go well for them afterwards
This is in reply to ID number [redacted] We we were not contracted specifically to repair uneven subfloorWe were contracted to lay laminate flooring yes when you lay a floor it must have subfloor and paddingShe did not want us to do that correctlyWhat she wanted was for us to lay laminate flooring over existing flooring that already included a subfloor padding and also flooringFor us to call one on top of the other would have raised her flooring to dangerous levels when leaving or entering the Next RoomSo we applied self-leveling application and some subflooring included with that and then install laminate flooring on the topWhich in effect brought her floor flush as possible as stated in the contractShe is complaining about having a new flush laminate floor with new corner roundShe did she did pay $1,at her signingAnd she did pay $1,at leveling and partial subfloor applicationWe worked the next day installing her flooring including finished corner roundShe then called the owner and told him to come to her home.When when he arrived the client was inebriated and angryShe said that she had tried to cancel the check the day beforeShe allowed us to continue installing the flooring knowing she had tried to cancel the check yet said nothing to us and continued to allow us to workStill after saying nothing to us she allowed us to complete the jobAnd when it came time for her to make her final payment upon completion she refusedHer last payment totaled $She refused to speak to us afterwardsHad she spoke with us we would have informed her that she was due a refund of $as we did not install complete subfloor or paddingWe have,( as is our policy) beautiful pictures of her finished floorHer floor is levelIt does not have been walked onShe states that she tripped and fellIf that happened I'm sure it had to do with her inability to walk under the influenceI understand that that is not the nicest thing to say of someoneBut my reputation is at stake and I feel the truth should be toldThe sawdust Etc she speaks of cannot be cleaned up by the company if you refuse to pay us and we have no access to it.As as far as our company urinating in her yard, that is a disgusting accusation on her partWe used her bathroom Thank you,C and J Handyman Services Inc
These accusations are and I assure you this client IN PARTICULAR would have addressed them in her original complaint if they wereWe continue to stand behind our original response
This client hired our company to remodel her kitchenFirst before the work was started she had a contractor not us install a new kitchen floorUsually flooring is the last install on a remodel due to damage that can occur during the processWe talked the floor War shoe coverings and took every measure we could to avoid any mishapsUnfortunately we did ship an edge that was so close to the wall that's a base trim would have covered itHowever we did the right thing and repaired the chipThis was not to her satisfaction and she had her very expensive floor guy take up what we repaired and redo to an extreme accruing her a cost of $Client stated in her complaint that we did a full remodel jobShe does not mention that she likes our work so well that she referred not one but two of her own family members to us for their remodelsDuring our dealings with her she has harassed our company daily over $we feel we do not oweShe filed the complaint not because of our work performed but because she did not get her way after calling herself an additional $that was unnecessaryShe stated in her complaint that no one should hire our companyEvery client's experience is differentShe is not happy with hers but we have many many clients who are and continue to call us when they have a need
I will have my attorney pursue in court At this time arbitration is not an optionI have pictures, witnesses voice mails, and text messages to back my complaints as well as the testimony of my floor contractor We are also working with the City of Columbus to determine if this contractor has an electrical permitAt this time we are having his work reviewed town site seeing have an electrical fire in our attic
This client had a leak after we did her bathroom remodelBefore she filed her complaint she was told that we would come out and stop the leakWhen we did not return fast enough and we were given one day she filed with the Revdex.comShe also said we caused damage to her wall we did notThese were small surface mark that's still we're not caused by our companyWe did return and fix the leakWe also filled her wall where needed even though we did not cause the damageShe also does not mention the work we did for her that was free of charge during her remodel as our goal is to please the clientAll in all she was happy and satisfied when we parted waysIt's a shame people sometimes don't always retract what they put out to the Revdex.com when things go well for them afterwards