CJ's Premier Auto

I m sorry to have received a complaint such as this Prior to purchasing the vehicle, Ms [redacted] took the vehicle to her mechanic or was given plenty of opportunity to do soAs she stated, she has spent over $to make sure the car was in good shapeThe car was more than "in a good shape"The vehicle was in an excellent shape prior to Ms [redacted] took possessionThe vehicle passed safety inspections ( which is no longer required by the state of Utah to register the vehicle) and also it passed emission testBoth inspections were done independent third party.Ms [redacted] claims about "some repair work had been done to temporarily prolong the life of the vehicle" is completely outrageous, unfounded lies and self serving statementAccording to our record, there has no work performed by us whatsoeverNONEMs [redacted] has advised us she will obtain legal counselPending the appointed counsel, we only will comment and apply the facts as per Ms [redacted] signed agreements:Ms [redacted] stated that she has completely checked the vehicleMs [redacted] stated that she has completely checked the vehicle by an independent third partyMs [redacted] stated she understood that she is assuming full and total responsibility for the vehicleMs [redacted] stated she understood she bought the vehicle AS ISMs [redacted] stated she understood that the vehicle is sold with no either express or implied warrantyMs [redacted] stated she will bear the entire expense of repairing or correcting any defects that presently exist and/or may occurMs [redacted] declined the offer to purchase service contract that may cover engine catastrophic failure.Due to Ms [redacted] own actions of signed statement above, spreading lies all over the internet, threats, and abusive language among others, no refund or any other compensation will be issued

Miss [redacted] came to the dealership on She purchased Toyota 4runnerAt the time of the purchase, the Toyota 4Runner passed safety and emission done by third party certified by the State of UtahIt was in excellent shapeMiss [redacted] stated in a multiple signed documents by her multiple times that she has checked the vehicle completely and thoroughlyShe refused our offer, in a signed document, to have it checked by her own mechanic prior to the purchaseShe understood and signed multiple documents stating that she bought the car AS ISShe was offered an extended service contract and she declined itShe also stated, again in a signed document by her, that she will assume a full responsibility for the vehicle she just purchasedShe even went further in a signed documents stating that she agrees to bear the entire expense of repairing any defects that may presently existShe stated in our conversations that she would spread lies about us if she can't get her waysShe also stated that she would continue to give us a bad reviews until she gets her wayHer years old son also stated to us that he was speeding in the rain to see if he could make the car skippedWe are not aware about the shops we used have history of passing an unsafe cars or have serious issuesThey are all regulated by the State of UtahWe are also not aware of any current complaint by the Motor Vehicle Enforcement as she statedTrust me, I would know if there is a complaintMotor Vehicle enforcement will shut us down in a heart beat if we were to do anything wrong to the publicOf course it is easier to blame the shop or us when she has a buyer remorseWe have done exactly what she requested of us in a very transparent manner and we have registered the vehicle.Based on the facts above and the way Miss [redacted] attempts to spread lies about us and the shops we use without any hard evidence, the request for the refund is declined.Sincerely,Cj's Premier Auto

Mr [redacted] came to the dealership on 12/22/We showed him several different vehiclesAfter he test drove a few different vehicle he chose the Dodge Durango with miles on itDuring the conversation he stated that he is a very good mechanicAt the time he purchased the Durango, it has passed safety and emission done by a third independent partyIt was in an excellent shape and that is why he bought itHe is a mechanic and he knew it was a nice carHe also has agreed in signed documents the following:He stated that he has checked the vehicle completely and thoroughlyHe stated that he declined the offer of having the vehicle checked independentlyHe state he understand fully that the vehicle he purchased is sold to him AS IS WHERE ISHe also stated that he understand there is absolutely no expressed or implied warrantyHe also stated that he will assume full responsibility for the vehicle he just purchasedHe also stated that he understand that all sales are finalHe also stated that he will bear the entire expense of repairing or correcting any defects that presently exist and/or may occurHe declined, again in a signed document, the offer an extended service contract ( warranty) and again he stated that he will the responsibility for the full cost of any repairsHe again stated, agreed and signed the federally required AS ISCopies of the documents are enclosed.We have done everything transparently and straight forward in black and white documented by multiple signatures signed by Mr [redacted] Not sure what Mr [redacted] has done to the car after it left our lot.Due to the documented facts above and the way we way we have been treated by Mr [redacted] , his demand has been denied

Complaint: [redacted] I am rejecting this response because: The business made no attempt to solve the issueThe issues with the car that caused it to fail were pre-existing prior to my purchase and I believe that the results were fraudulent Sincerely, [redacted]

Complaint: [redacted] I am rejecting this response because:First the dates you are indicating are incorrect. I did not have my vehicle for over a week before issues arose. I had it LESS THAN 24 hours. Secondly, to respond to this situation with the degree of pure disrepect you have demonstrated is astounding. To first go out of your way to insult me by intentionally ignoring my salutation of MRS. as in married. Not Miss and not boyfriend. All while saying if you are stupid enough to buy my piece of junk car that is on your problem. You signed a paper. Yes, I signed a document stating that I was getting a vehicle as is that PASSES emissions and inspections under Utah State law. I believe the confusion here is entirely your own. You somehow believe that you are allowed to SCAM honest hard working people. You believe that it is not your responsibility to be an honest person who doesn't do shady stuff to get a car to pass safety and emissions. A vehicle that properly passed emisions and inspections should NOT have a check engine light come up LESS than 24 hours after leaving your lot. Sincerely, [redacted]

Her brother came in to the dealership on November He carried an intelligent conversations like the rest of usHe communicated his intention of purchasing a carHe showed us a valid Utah driver license. We proceeded to show him several carsHe examined and test drove themAfter he
was satisfied with the car he chose, he negotiated the deal just like any other customers. There were absolutely no indication that he is mentally handicap as *** indicated in her complaintShe tried to mislead us multiple times by stating that she had a signed court order stating her brother is mentally handicappedShe came to the office and she was very unruly and rude to my staffsShe kept saying that "Karma will get you"Even other customers stated that " She got a loose screw"We were ready to call the police for disturbing the peace just before she left.Her brother is very intelligent, humorous, friendly, and very professionalIt is very sad to be labeled " mentally ill" just trying to get out of a car deal.No refund will be issued unless they can produce a court order signed by a Judge stating that he is not able to sign a legally binding contract.Thank youCj's Premier Auto

Complaint: ***
I am rejecting this response because: Dealership continues unethical practices by misrepresenting facts. Contact MVED at Utah.gov if you need proof- I am not the only one. Posting this so others are not at risk from this dealer
Sincerely,
*** ***

Mr *** purchased Nissan Altima on March without any pressureDuring the transaction, Mr *** agreed to purchase the vehicle and signed the purchase contractMr*** acknowledged in a signed document that he has completely and thoroughly checked the vehicle himself
Mr*** also signed a document stating he understand that the vehicle is sold AS IS WHERE ISMr*** also signed a document stating that he is to assume FULL RESPONSIBILITY for the vehicle he just purchasedMr*** also signed a document where he refused the offer to put an extended service contract on the vehicle and he will be responsible for the full cost of repairMr*** also signed a document stating that the dealer expressly disclaims all warranties, including all warranties of merchanability or fitness for a particular purposeMr*** also signed a document stating that he will bear the entire expense or repairing of correcting any defectsMr*** also signed the federally required statement that the vehicle is sold to him as isMultiple documents signed by Mr*** multiple time stating the car was sold to him AS ISWe are not sure how he missed them.Per the contract signed by Mr***, the request has no merit and therefore is denied

Miss *** came to the dealership on She purchased Toyota 4runnerAt the time of the purchase, the Toyota 4Runner passed safety and emission done by third party certified by the State of UtahIt was in excellent shapeMiss *** stated in a multiple signed documents by her
multiple times that she has checked the vehicle completely and thoroughlyShe refused our offer, in a signed document, to have it checked by her own mechanic prior to the purchaseShe understood and signed multiple documents stating that she bought the car AS ISShe was offered an extended service contract and she declined itShe also stated, again in a signed document by her, that she will assume a full responsibility for the vehicle she just purchasedShe even went further in a signed documents stating that she agrees to bear the entire expense of repairing any defects that may presently existShe stated in our conversations that she would spread lies about us if she can't get her waysShe also stated that she would continue to give us a bad reviews until she gets her wayHer years old son also stated to us that he was speeding in the rain to see if he could make the car skippedWe are not aware about the shops we used have history of passing an unsafe cars or have serious issuesThey are all regulated by the State of UtahWe are also not aware of any current complaint by the Motor Vehicle Enforcement as she statedTrust me, I would know if there is a complaintMotor Vehicle enforcement will shut us down in a heart beat if we were to do anything wrong to the publicOf course it is easier to blame the shop or us when she has a buyer remorseWe have done exactly what she requested of us in a very transparent manner and we have registered the vehicle.Based on the facts above and the way Miss *** attempts to spread lies about us and the shops we use without any hard evidence, the request for the refund is declined.Sincerely,Cj's Premier Auto

March 7, 2016Dear Sir/Madam,Mrs *** came to the dealership on February to test drive Subaru Legacy with milesAfter her careful examination of the vehicle, she decided to purchase the Subaru willingly without any pressureThe Subaru was in good working condition and has
passed emission and safety inspection done by an independent third party at the time Mrs *** took possession of the vehicle..She also stated in a signed documents by her the following facts:Mrs *** understood , agreed and signed document stating that she has completely and thoroughly checked the vehicle.Mrs *** understood, agreed and signed document stating that she is free to have the vehicle checked by an independent third party.Mrs *** understood, agreed and signed document stating that the vehicle is sold “as is where is”Mrs *** understood, agreed and signed document stating that she is to assume full responsibility of the Subaru she purchased.Mrs *** understood, agreed and signed document stating “As Is means As Is no if or but”Mrs *** understood, agreed and signed document stating that “all sales are final”Mrs *** understood, agreed and signed the “AS IS” document required by the federal government which states clearly and plainly that all used cars are sold AS ISIt also explains in very simple English some the major defects that may occur in a used motor vehicleMrs *** understood, agreed and signed document which states that the seller hereby expressly disclaims all warranties either express or implied including all implied warranties of merchantability or fitness for a particular purpose.Mrs *** understood, agreed and signed document stating that Mrs *** will bear the entire expense of repairing or correcting any defects that presently exist and/or may occur in the vehicle.Mrs *** understood, agreed and signed waiver of vehicle service contract document that was offered to her.Since Mrs *** has understood, agreed and signed multiple documents with multiple signatures which state clearly in plain English that the Subaru is sold AS IS, a request for reimbursement/refund has been rejected.Sincerely,Cj’s Premier Auto

I m sorry to have received a complaint such as this. Prior to purchasing the vehicle, Ms*** took the vehicle to her mechanic or was given plenty of opportunity to do soAs she stated, she has spent over $to make sure the car was in good shapeThe car was more than "in a good
shape"The vehicle was in an excellent shape prior to Ms *** took possessionThe vehicle passed safety inspections ( which is no longer required by the state of Utah to register the vehicle) and also it passed emission testBoth inspections were done independent third party.Ms *** claims about "some repair work had been done to temporarily prolong the life of the vehicle" is completely outrageous, unfounded lies and self serving statement. According to our record, there has no work performed by us whatsoeverNONE. Ms*** has advised us she will obtain legal counselPending the appointed counsel, we only will comment and apply the facts as per Ms *** signed agreements:Ms *** stated that she has completely checked the vehicleMs*** stated that she has completely checked the vehicle by an independent third partyMs*** stated she understood that she is assuming full and total responsibility for the vehicleMs*** stated she understood she bought the vehicle AS ISMs*** stated she understood that the vehicle is sold with no either express or implied warrantyMs*** stated she will bear the entire expense of repairing or correcting any defects that presently exist and/or may occurMs*** declined the offer to purchase service contract that may cover engine catastrophic failure.Due to Ms*** own actions of signed statement above, spreading lies all over the internet, threats, and abusive language among others, no refund or any other compensation will be issued

Complaint: ***
I am rejecting this response because: The business made no attempt to solve the issueThe issues with the car that caused it to fail were pre-existing prior to my purchase and I believe that the results were fraudulent.
Sincerely,
*** ***

Miss *** came to the dealership on Nov She test drove the Buick Rendezvous with miles and she agreed to purchased itAt the time of the purchased, the vehicle was in an excellent condition that passed safety and emission done by an independent third party registered by the
State of UtahShe stated in a multiple signed documents that she has completely and thoroughly checked the vehicle, she also refused the offer to take it to an independent mechanic to have the vehicle checked out prior to the purchase, she also stated that she will assume FULL RESPONSIBILITY for the vehicle, she understood that the vehicle is sold as is, she also agreed to bear the entire expense of repairing any defects that may exist, and she declined a warranty ( extended service contract) that was offer to herNo other promises were ever promised to Miss ***She was a capable adult who agreed and signed eleven times on multiple documents multiple times stating the facts above The transaction was done in a very transparent wayWe are not sure which document she signed she didn't understandHer boy friend called on 11-23-and started to yell calling us every derogatory names on the bookHe kept asserting that we reset the computerHe doesn't understand that we can't just reset the computer so it passes emissionHe was so rude and very abusive, we had to hang up on him.For the facts mentioned above, the settlement requested is denied. Thank you Cj's Premier Auto

When Mr*** called he was screaming, threatening to sue and file a complaint to Revdex.comWe love to help our customer like we have done many timesWe have replaced transmissions, engines, water pump, alternators, tires, tune up for freeThe dealership has even pay customers rent without expectation to be reimbursedWe don't need any recognition for those, but we don't remember ever of those customers whom we have helped had ever threaten us to get their ways or portrayed the entitlement mentalityFor sure we don't be little themThe facts are the facts

Complaint: ***
I am rejecting this response because: it it is sad that you feel you need to belittle your paying customers by saying you don't know how I missed those itemsI did not miss any of that informationI just figured you, as a business owner, cared about the product you sell and your reputation as a companyYou sold a bad item this timeIt would be nice if you recognized that and at least helped pay for the fixes.
Sincerely,
*** ***

Mr*** came to the dealership on 12/22/We showed him several different vehiclesAfter he test drove a few different vehicle he chose the Dodge Durango with miles on itDuring the conversation he stated that he is a very good mechanic. At the time he purchased the
Durango, it has passed safety and emission done by a third independent partyIt was in an excellent shape and that is why he bought itHe is a mechanic and he knew it was a nice carHe also has agreed in signed documents the following:He stated that he has checked the vehicle completely and thoroughlyHe stated that he declined the offer of having the vehicle checked independentlyHe state he understand fully that the vehicle he purchased is sold to him AS IS WHERE ISHe also stated that he understand there is absolutely no expressed or implied warrantyHe also stated that he will assume full responsibility for the vehicle he just purchasedHe also stated that he understand that all sales are finalHe also stated that he will bear the entire expense of repairing or correcting any defects that presently exist and/or may occurHe declined, again in a signed document, the offer an extended service contract ( warranty) and again he stated that he will the responsibility for the full cost of any repairsHe again stated, agreed and signed the federally required AS ISCopies of the documents are enclosed.We have done everything transparently and straight forward in black and white documented by multiple signatures signed by Mr ***Not sure what Mr *** has done to the car after it left our lot.Due to the documented facts above and the way we way we have been treated by Mr ***, his demand has been denied

Complaint: ***
I am rejecting this response because:First the dates you are indicating are incorrectI did not have my vehicle for over a week before issues aroseI had it LESS THAN hoursSecondly, to respond to this situation with the degree of pure disrepect you have demonstrated is astoundingTo first go out of your way to insult me by intentionally ignoring my salutation of MRSas in marriedNot Miss and not boyfriendAll while saying if you are stupid enough to buy my piece of junk car that is on your problemYou signed a paperYes, I signed a document stating that I was getting a vehicle as is that PASSES emissions and inspections under Utah State lawI believe the confusion here is entirely your ownYou somehow believe that you are allowed to SCAM honest hard working peopleYou believe that it is not your responsibility to be an honest person who doesn't do shady stuff to get a car to pass safety and emissionsA vehicle that properly passed emisions and inspections should NOT have a check engine light come up LESS than hours after leaving your lot
Sincerely,
*** ***