CJ's Tire & Automotive Services

We have contacted the customer and the customer will reach back out to us next week after the bodywork on his vehicle is completed We are taking responsibility for the damage

On 10/5/the Limerick CJ’s Tire serviced [redacted] ***’ [redacted] ***On 10/6/ [redacted] spoke to Scott P***, the facility managerScott reviewed the security footage and had our IT Director send a copy to [redacted] for him to review as wellThe damage to the underside of the bumper is consistent with a curb or a bump stop in a parking garageThere is also a cover that is missing on the bumper for a toe hookAll of these are on the bottom side of the bumperScott was told by [redacted] that “He hand washed the vehicle then drove it to Maryland and back twice, leaving the car overnight twice in a parking lot in Maryland before bringing the vehicle to us for serviceWhen asked about the tow hook cover missing out of his front bumper he told me an automatic car wash knocked it out and he's getting that fixed.”After reviewing the video, which shows that the vehicle did not impact our lifts or was it parked next to a curb, we have concluded that the damage on the bottom of the bumper was not caused by CJ’sThe pictures indicate that the damage was not a onetime damage but rather a repetitive actionThere are multiple scratches which would be consistent with having had scrapped the bottom of the bumper several times which could not have happened while in our careWe have proven that the allegations of damaging the bottom of the bumper were not caused by CJ’s

Issue 1: [redacted] had his [redacted] serviced at our Lionville location on 7/10/The spark plugs and ignition coils were replacedDuring the next 2+ years of driving CJ’s was never made aware of any issues with the service from 7/10/The vehicle was serviced on 11/25/and 1/2/ for non-related services and we were not informed about any concerns with the 7/10/serviceOn 10/26/ [redacted] was contacted by CJ’s DM Bill H [redacted] in response to a social media posting about CJ’sBill H [redacted] informed [redacted] that the parts that were replaced over two years ago were Original Equipment Manufacturer equivalentsMrH [redacted] also stipulated that the price that was charged years ago was the fair market priceSince then [redacted] has had concerns with their ignition coils and have made price adjustmentsThe other ignition coils that were replaced in are still being used in the [redacted] and for this reason we do not feel it is fair to refund parts that are still working as the manufacturer intendedMrH [redacted] will communicate the explanation of charges.Issue 2: [redacted] had rear brake pads and rotors replaced on 1/2/on the [redacted] On 1/11/the [redacted] was brought back to CJ’s in Lionville and the damaged rotor was replaced under warranty and at zero cost to [redacted] ***At no time after the warranty service were we made aware of any other issues with the brake service from January If we have an opportunity to inspect the brakes and we find any problems with the product, we will replace the damaged parts under warranty

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***,
and find that this resolution is satisfactory to me. CJ Tire finally accepted responsibility for the damage to my truck although it was not an easy process. The local store manager was completely worthless and was for the most part inaccessible when trying to resolve the issueAlso, it is painfully obvious to me that new employees should have more training before being placed in a position in direct contact with customersThis is a technical position where decisions they make place customers and their vehicles in harm, and then they deny anything happenedThe District Manager finally got involved with the case and it was resolved.
Regards,
*** ***

Good afternoon. Please be advised that this customer has revisited our store, has been refunded her money and now continues to be a CJ’s customer. We consider this matter resolved. April *M***Marketing Administrator

I am willing to return two tires for half of their proposed refund which would be about $ I think this would be agreeable by all parties I will drop off at CJ’S sinking spring I just need to know that they are aware of the drop off and what to do. *** ***

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered]
Complaint: ***
I am rejecting this response because everywhere I have checked, you can get a 6-pack ignition coils for close to $For CJ to charge me $for ignition coils, I find it to believe that was fair market value.As far as the brake job, they never replaced the rotors, rather just resurfaced itThey never explained me what was done wrong to begin with
Regards,
*** ***

On 10/5/the Limerick CJ’s Tire serviced *** ***’ *** ** ***On 10/6/*** *** spoke to Scott P***, the facility managerScott reviewed the security footage and had our IT Director send a copy to *** *** for him to review as wellThe damage to the underside of the bumper is
consistent with a curb or a bump stop in a parking garageThere is also a cover that is missing on the bumper for a toe hookAll of these are on the bottom side of the bumperScott was told by *** *** that “He hand washed the vehicle then drove it to Maryland and back twice, leaving the car overnight twice in a parking lot in Maryland before bringing the vehicle to us for serviceWhen asked about the tow hook cover missing out of his front bumper he told me an automatic car wash knocked it out and he's getting that fixed.”After reviewing the video, which shows that the vehicle did not impact our lifts or was it parked next to a curb, we have concluded that the damage on the bottom of the bumper was not caused by CJ’sThe pictures indicate that the damage was not a onetime damage but rather a repetitive actionThere are multiple scratches which would be consistent with having had scrapped the bottom of the bumper several times which could not have happened while in our careWe have proven that the allegations of damaging the bottom of the bumper were not caused by CJ’s

We have contacted the customer and the customer will reach back out to us next week after the bodywork on his vehicle is completed. We are taking responsibility for the damage

December 18, Dear Revdex.com:In response to complaint ID#***.The customer was informed that the repairs that were done likely would not provide complete resolution, They chose to have the minimum repairs done to save the cost, When the customer returned that
conversation was revisitedAt that point the customer requested a complete reimbursement which was deniedThe resolution listed in the complaint [$refund for the labor) find very reasonableThe customer has been notified of our offerThank You.Sincerely,Brian M

December 18, 2015Dear Revdex.com:In response to complaint ID#***.The customer was informed that the repairs that were done likely would not provide complete resolution, They chose to have the minimum repairs done to save the cost, When the customer returned that conversation was revisitedAt that
point the customer requested a complete reimbursement which was deniedThe resolution listed in the complaint [$refund for the labor) find very reasonableThe customer has been notified of our offerThank You.Sincerely,Brian M

In response to the attached claim I would like to offer the customer a refund for the disputed amount ($903.72) upon the return of the tiresI do not feel obligated to reimburse the customer for the work performed by either dealership that he is not satisfied withI believe this resolution
covers our responsibility in this matterThank you

Issue 1: *** *** had his *** *** serviced at our Lionville location on 7/10/The spark plugs and ignition coils were replacedDuring the next 2+ years of driving CJ’s was never made aware of any issues with the service from 7/10/The vehicle was serviced on 11/25/and 1/2/
for non-related services and we were not informed about any concerns with the 7/10/serviceOn 10/26/*** *** was contacted by CJ’s DM Bill H*** in response to a social media posting about CJ’sBill H*** informed *** *** that the parts that were replaced over two years ago were Original Equipment Manufacturer equivalentsMrH*** also stipulated that the price that was charged years ago was the fair market priceSince then *** has had concerns with their ignition coils and have made price adjustmentsThe other ignition coils that were replaced in are still being used in the *** *** and for this reason we do not feel it is fair to refund parts that are still working as the manufacturer intendedMrH*** will communicate the explanation of charges.Issue 2: *** *** had rear brake pads and rotors replaced on 1/2/on the ***On 1/11/the *** *** was brought back to CJ’s in Lionville and the damaged rotor was replaced under warranty and at zero cost to *** ***At no time after the warranty service were we made aware of any other issues with the brake service from January If we have an opportunity to inspect the brakes and we find any problems with the product, we will replace the damaged parts under warranty