CJB Pest & Mosquito Control

[A default letter is provided here which indicates your rejection of the business's response Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of why I am rejecting this response appear below: [You must provide details of why you are not satisfied with this resolutionPlease type details here:] I never once said HE called me blocked I said I find it interesting that we received THREE block numbers directly following Even his response to a complaint on the Revdex.com website is unprofessional and RUDE He makes assumptions that I didn't pay the bill in the first place just because I filed bankruptcy and says my statements about his unprofessional LOL email Which my email did repeat the same email over and over since I requested to BLOCK sender and that is something I was unaware of So yes he only said LOL once but once times times still completely unprofessional This complaint can STAY on the Revdex.com website I will post my story online as well and ask everyone to share it over and over and over againMy email said "I didn't say anything because I didn't want to be a pain, I didn't want to complain yet again" I was never going to "not pay" my bill, I was under the impression it was already paid but since YOU wanted to rebuttal EVERY single NEGATIVE feedback I had to say to someone OTHER than you, then I will exercise my right to claim this in my bankruptcy as well You may not care now how you treat people and talk to people, but you will Sir, You will Regards, [redacted] ***

First of all, her statement of "I have responded 16 times with LOL" and that "we have called her phone from a blocked # 3 times" is COMPLETELY FALSE AND I RESENT THE FACT THAT SHE WOULD STOOP TO SUCH LOWBALLING TO TRY AND PROVE A POINT. As far as I am concerned it is a write off...

and I made it that way 15 seconds after I got off the phone with her, She was completely off my radar until this unfounded accusation.... I made 1 "LOL" comment to her for about her comment of "this is a simple lesson for you" NOT FOR ANYTHING ELSE.....  If she makes 1 more statement like that I will take her to court for slander. I did not do this and any records that are pulled from my email or phone account will PROVE truthfully. This is her getting all pissy because of 1 email. and I have copied it for you. How is the email below being rude??    She says she paid a bill, which she HAS NOT, we sent her the work order/invoice at the time it was done, and then she proceeded to tell us that we had "all these problems" when we did everything properly after we treated the wrong home for mosquitoes because we were 1 digit off in the address. We do good work and I deal with thousands of people every year and I have NEVER IN MY LIFE dealt with someone who wants to throw around FALSE statements because she was unhappy that I told her HOW she supposedly sent in payment was not the norm and that it is not our fault if a check was sent in with a different address and no invoice #.  Only when she called our office and proceeded to tell me "why I needed to be a 3rd party to the previous communication with our office" did I become upset. After a 5 second conversation she proceeded to tell me she was filing bankruptcy and she didn't have to pay my bill ( which I believe solidifies the fact that she didn't pay in the first place) And I said "Fine, don't pay the bill, I makes no difference to me at this point. Goodbye"   NO PHONE CALLS have been made to her since.  [redacted]Hi [redacted],I know you have been communicating with [redacted] but I overlooked this situation and spoke with him about this and wanted to provide some feedback.I have attached a copy of our DOCUMENTED email transaction that clearly shows your initial invoice that had the $125 amount on it was sent to your email at 12:49 pm on the day it was done. So it was indeed sent to you.  You received another work order/invoice on 8/7 (the day of the retreat) and it is going to say $0 dollars because we are not going to make another invoice for $125 when we already had one for you on 7/29. I am not sure what you mean by "MORE" issues?  I apologize for when the property at [redacted] was treated but it obviously was a typo error or our salesperson took down 1 digit wrong when entering the data. When it was brought to our attention that the wrong address was treated we came down  ASAP to get you treated. I feel like we did everything in our power to right the situation. We didn't neglect you or put you off to OUR easiest time to get to you, we got there as soon as we could physically do it. As far as the treatment goes, I evaluated your property and when I see NO wood line or heavy foliage for mosquitoes to hide in or land on that can be effectively treated, the fact that our technician saw standing water near by (mosquito breeding areas- see circled part of initial invoice) and that the size of your lots are relatively small  and since mosquitoes can fly 40-50 ft without landing, they could easily fly from anyone of your 4 un-treated surrounding neighbors properties and land on you OR the roof of your detached garage, then go after you, I am not surprised that it was not all that effective for you. What I can tell you is that we treat EVERYWHERE on your property that we can legally do (tree's, shrubs, grass, foundation) so that when mosquitoes land there they are eliminated quickly. So I am SURE that it did work to an extent, but in your situation with those size lots and set up, we cant put a bubble over the property.  We have been using the same products 7+ years and have had nothing but excellent results. We used more than enough time and product on your property so do not think that we somehow don't know how or what to do for effective service. The environment around you did not make for an ideal treatment situation but we did our best. If you don't believe me, try another company who will do less than what we did and see how it works.  If you sent in a check and we deposited it then we will find it.....But now telling us that your name wasn't on the check and with no invoice # , that it is somehow our fault that it wasn't matched to your account just because you put something in the memo section doesn't sit well with me. I am sorry if you have to go back and check your records but payments/checks sent with other people's names on them and no invoice # pose a problem for recording them properly. I am sorry if you do not see that. As stated in the previous email, we will take the price down to $105 due to the fact it wasn't effective for you, so if we find the deposited check, I will send you a refund of $20.     [redacted]    This complaint is unfounded in my opinion.

[A default letter is provided here which indicates your rejection of the business's response. 
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of why I am rejecting this response appear below:
[You must provide details of why you are not satisfied with this resolution. Please type details here:]
 I never once said HE called me blocked.  I said I find it interesting that we received THREE block numbers directly following.  Even his response to a complaint on the Revdex.com website is unprofessional and RUDE.  He makes assumptions that I didn't pay the bill in the first place just because I filed bankruptcy and says my FALSE statements about his unprofessional LOL email.  Which my email did repeat the same email over and over since I requested to BLOCK sender and that is something I was unaware of.  So yes he only said LOL once but once 10 times 30 times still completely unprofessional.  This complaint can STAY on the Revdex.com website.  I will post my story online as well and ask everyone to share it over and over and over again. My email said "I didn't say anything because I didn't want to be a pain, I didn't want to complain yet again" I was never going to "not pay" my bill, I was under the impression it was already paid but since YOU wanted to rebuttal EVERY single NEGATIVE feedback I had to say to someone OTHER than you, then I will exercise my right to claim this in my bankruptcy as well.  You may not care now how you treat people and talk to people, but you will Sir, You will.   Regards,
[redacted]