CK Autos

IN RESPONSE TO THIS COMPLAINT I OFFER THE FOLLOWING: FIRST, I MUST EXPRESS MY CONCERN WITH MR. [redacted] SIMPLY FILING A COMPLAINT WITHOUT EVER CONTACTING ANYONE HERE AT THE DEALERSHIP. WE TAKE PRIDE IN TAKING CARE OF OUR CUSTOMERS BUT CANNOT DO SO WHEN THEY FAIL TO LET US KNOW ABOUT ANY CONCERNS. SECONDLY, I BELIEVE HE OPTED TO GO THIS ROUTE IN HOPES OF NOT BEING ASKED OR LETTING ANYONE KNOW THAT THE VEHICLE WAS PURCHASED "AS IS" AND THE VEHICLE WAS PRICED ACCORDINGLY, WHICH HE AGREED TO AND SIGNED OFF ON THIS. IN REGARDS TO EMISSIONS, WE ACTUALLY HAD THE INSPECTION DONE ON 03/31/2015 AND IT PASSED. IN FACT, THE NEXT EMISSIONS TEST IS NOT DUE UNTIL 03/26/2017. IN REGARDS TO HIS OIL LEAK IT WAS ADDRESSED AND WE REPLACED THE VALVE COVER GASKET AND ALSO REPLACED WINDSHIELD WASHER RESERVOIR AS IT TOO WAS LEAKING. IN SUMMARY, THE CUSTOMER NEVER CONTACTED US SO UNTIL NOW WE WERE UNAWARE OF ANY ISSUES. HOWEVER, ALTHOUGH HE AGREED TO PURCHASE THE VEHICLE AS IS I WILL REACH OUT TO HIM AND OFFER TO HAVE HIM BRING VEHICLE BACK SO WE CAN LOOK AT THE CONCERNS THAT HE HAS. OBVIOUSLY, UNTIL THAT HAPPENS I CANNOT OFFER A FINAL RESOLUTION TO THIS MATTER. IN CLOSING, THIS COMPLAINT COULD HAS EASILY BEEN AVOIDED BY SIMPLY CONTACTING US ....

IN RESPONSE TO THIS COMPLAINT I OFFER THE FOLLOWING: FIRST, I MUST EXPRESS MY CONCERN WITH MR*** SIMPLY FILING A COMPLAINT WITHOUT EVER CONTACTING ANYONE HERE AT THE DEALERSHIPWE TAKE PRIDE IN TAKING CARE OF OUR CUSTOMERS BUT CANNOT DO SO WHEN THEY FAIL TO LET US KNOW ABOUT ANY
CONCERNSSECONDLY, I BELIEVE HE OPTED TO GO THIS ROUTE IN HOPES OF NOT BEING ASKED OR LETTING ANYONE KNOW THAT THE VEHICLE WAS PURCHASED "AS IS" AND THE VEHICLE WAS PRICED ACCORDINGLY, WHICH HE AGREED TO AND SIGNED OFF ON THISIN REGARDS TO EMISSIONS, WE ACTUALLY HAD THE INSPECTION DONE ON 03/31/AND IT PASSEDIN FACT, THE NEXT EMISSIONS TEST IS NOT DUE UNTIL 03/26/IN REGARDS TO HIS OIL LEAK IT WAS ADDRESSED AND WE REPLACED THE VALVE COVER GASKET AND ALSO REPLACED WINDSHIELD WASHER RESERVOIR AS IT TOO WAS LEAKINGIN SUMMARY, THE CUSTOMER NEVER CONTACTED US SO UNTIL NOW WE WERE UNAWARE OF ANY ISSUESHOWEVER, ALTHOUGH HE AGREED TO PURCHASE THE VEHICLE AS IS I WILL REACH OUT TO HIM AND OFFER TO HAVE HIM BRING VEHICLE BACK SO WE CAN LOOK AT THE CONCERNS THAT HE HASOBVIOUSLY, UNTIL THAT HAPPENS I CANNOT OFFER A FINAL RESOLUTION TO THIS MATTERIN CLOSING, THIS COMPLAINT COULD HAS EASILY BEEN AVOIDED BY SIMPLY CONTACTING US

I am rejecting this response because:"In response to this complaint I offer the following: This vehicle was sold with the agreement to repair certain things on the vehicle, which we did. In regards to the spoiler/ rear brake light, we actually replaced the entire assembly with a used one from a vendor who specializes in used [redacted] parts."They replaced the spoiler/rear brake light with a Chevy spoiler/rear break light, not a used [redacted] part. This part did not fit at the time it was placed by CK Auto, nor did it fit at anytime there after. Any body expert can explain to you that this particualr part is not as wide as the [redacted] rear and it is taller than the [redacted] spoiler, thus not allowing the rear door to open fully. (See pictures attached page 13 and 17)(See also video sent to dealer less than a week after receiving the vehicle by clicking here). "I personally was involved with this transaction and went so far as to check on the repair after it was completed. The tailgate and third brake like were operating fine when this vehicle was picked up by a transporter and left our facility."Paul can not prove that he checked the vehicle prior to it leaving the lot, nor did he have any correspondence with me throughout the entire transaction until January when I contacted Paul to try to get some resolve regarding the matter. (See page 11 of text)."I only got involved again after the buyer contacted my sales manager, Paul, and threatened to have her attorney call us." At no time did I say that I would have my attorney contact them until Cliff made an offer of only $350.00 to fix a $750.00 problem that I had already paid him $750.00 to fix. (See attached page 12 of text). "I contacted the customer and explained that the part we put on was used and actually still had a guarantee on it. I also explained that her repair facility was quoting to replace it with a new part, which cost twice what a used part would cost. I also explained that although the car was sold AS IS I would be willing to split the cost of the repair and send her a check for some $300 dollars. Her response to me was absolutely not and we would be hearing from her attorney."I tried calling Cliff personally, he never called back in regards to the above statements but instead texted a conversation with me regarding the issues he describes above. What he said is a little different that what he states above. In fact, here are the statements; "Katina... I am responding to a phone call that you made to Paul in regards to the [redacted] that you purchased from us. First, it's difficult for us the evaluate what you are concerned with without being able to see it first hand. If we could see it there might be something that we could do but that is not the case. IN addition, the vehicle was sold as is which negates us from having any further responsibility with the vehicle. Hopefully you can understand that there is nothing that we can do to assist you... Cliff", "Got your email, nothing attached. For the record we got the part from Goldwing Used [redacted] Parts who specializes in used [redacted] Parts. Also, the rear door definitely worked when it left here as I personally checked it. Send me the estimate and I will set back to you... Cliff", "FYI... the [redacted] that you purchased is basically a Chevrolet Trailblazer so that might explain why it's a Chevy part..." and "As I suspected its is much higher than what it would cost me to do it here, not to mention the part I could probably get another used part from place where I got the one that is on your vehicle. However, as a matter of goodwill I am willing to split the cost and send you a check for $350.00... let me know if that is acceptable." (See attached text pages 11-12)I responded by saying "It is not. I paid you $750.00 to fix the issue originally at your cost. You had the opportunity to do it right at your cost. That was the reason we negotiated the sale the way we did. I'm not paying another dime. I expect you will pay to have it fixed in its entirety as I am not asking for the other issues that were supposedly "fixed" as well but are not. We have a contract and you are required to honor that contract. That is the sole reason for the contract. (See attached text pages 11-12)According to Connecticut State Law, dealers are required to uphold any promises made via a contract. The promises in writing on a contract supersede the AS IS verbiage. In this case, it was promised that the 3rd break light would be repaired. In this case, the dealer chose a less expensive part that didn't fit. Instead of paying for a [redacted] part. Which would have been fine, had the part not affected the functionality of the vehicle.  "In summary, we sold the car in good faith, fixed everything she wanted fixed and then and then some weeks later got a call from her about paying some $700 plus dollars to repair the spoiler. For the record, she hired a trucking company to pick the vehicle up and transport it to where she lived." My first contact with CK Auto regarding the spoiler/rear break light issue was less than one week. The reason I had not contacted them sooner is because I didn't find the issue until I had gone to the grocery and opened the rear door to load groceries. As soon as I realized there was an issue, I contacted them immediately. After long drawn out responses I decided to let it go until after the holidays because it was causing me a great amount of stress. When I contacted them after the holiday, Cliff and I determined that the best action would be to have a local dealer estimate the damages and go from there. I reported the estimate to Cliff immediately upon it's receipt. See attched text pages "Within that process it is normal procedure to inspect the vehicle when it is picked up and again when it is dropped off. In neither of these inspection was there any report of any issues what so ever."I visually inspected the vehicle upon it's arrival from the transport company. All items that were promised to be fixed, were fixed as far as I could tell. I was not aware that the entire spoiler had been replaced with another part that may cause an issue. What I saw was the break light was no longer hanging like it was in the picture on page 13 of the attached documents (See attached pictures page 13). "In closing, within all of the documents that she signed it was clearly stated that the vehicle was being sold AS IS."Again, according to Connecticut State Law:Sec. 42-224. “As is” sales. Disclaimer.(c) An “as is” sale of a used motor vehicle waives implied warranties but shall not waive any express warranties, whether oral or written, which may have been made nor shall it affect the dealer’s responsibility for any representations which may have been made, whether oral or written, upon which the buyer relied in entering into the transaction.Sec. 42-225. Deceptive statements. Motor vehicle declared constructive total loss. Disclosure required. Promise to repair.(c) If a dealer promises that any repairs will be made or any conditions corrected in connection with the purchase of a used motor vehicle, he shall list such repairs in writing, attach a copy of such list to the contract and incorporate such list into the contract.The same documents clearly stated that all repairs had to be done at our facility and we would not honor any costs of repairs done by any other vendor. I offered her a refund as a gesture of good will and she turned down my offer. I always try to offer whatever assistance I can to our customers but in some cases, like this one, my generosity is denied and that is beyond my control. 
Complaint: [redacted]
In conclusion, I feel this dealership has a duty to me as a client to uphold the transaction and make good on the promises section of the contract. All "repairs" done by CK Auto became un-repaired withing 30 days of owning the vehicle. I asked for one to be repaired, now I am asking that all items be repaired at their expense, as I paid them to do the repairs the right way, at their cost initially. The repairs were not made in the manner that would be considered to be correct or long term.  
Sincerely,
[redacted]

In response to [redacted] complaint I offer the following. First it should be noted that the leaks that he complained about were not covered under his warranty as they did not render the vehicle inoperable. However, we chose to repair the vehicle as a matter of goodwill and in fact sent it to a...

person who specializes in German vehicle repairs. As it turned out there were several leaks and when we last worked on the vehicle I explained to [redacted] that it would have to come back for further inspection. When I mentioned this to him he exploded on me and said he was not going to bring it back and * your mechanic and * you. At that point I asked him to leave the premises and he then started making threats about punching me in the face and asking why don't you make me leave. He continued ranting and raving at the top of him lungs about what he was going to do to me and finally threatened that "he was going to get me", etc. He eventually got on his motorcycle and roared away only to come back on foot to retrieve his vehicle. In the meantime, I reported the incident to the police as I was concerned with him coming back and vandalizing my property and perhaps harming me. I was told later that they went to visit him and warned him about coming back on the property and being arrested for trespassing. Some weeks later, he has his wife call and explained that he was a hot head and would we look at the vehicle for him. Obviously, I declined her request and reminded her of his behavior and the threats that he had made. In summary, we chose to work on the vehicle as a gesture of goodwill and ultimately forced to refrain from having any further contact with him as the result of his verbal abuse and threats that he made. In closing, [redacted] has only himself to blame for the way our relationship ended.

Complaint: 10828432
I am rejecting this response because: I clearly remember showing Cliff that they key did not unlock or lock the car. I even purchased a new shell due to the fact that the key provided wouldn't even close all the way, and would cause an error message. 
Sincerely,
[redacted]

I am rejecting this response because:
"In response to this complaint I offer the following: This vehicle was sold with the agreement to repair certain things on the vehicle, which we did. In regards to the spoiler/ rear brake light, we actually replaced the entire assembly with a used one from a vendor who specializes in used [redacted] parts."
They replaced the spoiler/rear brake light with a Chevy spoiler/rear break light, not a used [redacted] part. This part did not fit at the time it was placed by CK Auto, nor did it fit at anytime there after. Any body expert can explain to you that this particualr part is not as wide as the [redacted] rear and it is taller than the [redacted] spoiler, thus not allowing the rear door to open fully. (See pictures attached page 13 and 17)(See also video sent to dealer less than a week after receiving the vehicle by clicking here). 
"I personally was involved with this transaction and went so far as to check on the repair after it was completed. The tailgate and third brake like were operating fine when this vehicle was picked up by a transporter and left our facility."
Paul can not prove that he checked the vehicle prior to it leaving the lot, nor did he have any correspondence with me throughout the entire transaction until January when I contacted Paul to try to get some resolve regarding the matter. (See page 11 of text).
"I only got involved again after the buyer contacted my sales manager, Paul, and threatened to have her attorney call us." 
At no time did I say that I would have my attorney contact them until Cliff made an offer of only $350.00 to fix a $750.00 problem that I had already paid him $750.00 to fix. (See attached page 12 of text). 
"I contacted the customer and explained that the part we put on was used and actually still had a guarantee on it. I also explained that her repair facility was quoting to replace it with a new part, which cost twice what a used part would cost. I also explained that although the car was sold AS IS I would be willing to split the cost of the repair and send her a check for some $300 dollars. Her response to me was absolutely not and we would be hearing from her attorney."
I tried calling Cliff personally, he never called back in regards to the above statements but instead texted a conversation with me regarding the issues he describes above. What he said is a little different that what he states above. In fact, here are the statements; "Katina... I am responding to a phone call that you made to Paul in regards to the [redacted] that you purchased from us. First, it's difficult for us the evaluate what you are concerned with without being able to see it first hand. If we could see it there might be something that we could do but that is not the case. IN addition, the vehicle was sold as is which negates us from having any further responsibility with the vehicle. Hopefully you can understand that there is nothing that we can do to assist you... Cliff", "Got your email, nothing attached. For the record we got the part from Goldwing Used [redacted] Parts who specializes in used [redacted] Parts. Also, the rear door definitely worked when it left here as I personally checked it. Send me the estimate and I will set back to you... Cliff", "FYI... the [redacted] that you purchased is basically a Chevrolet Trailblazer so that might explain why it's a Chevy part..." and "As I suspected its is much higher than what it would cost me to do it here, not to mention the part I could probably get another used part from place where I got the one that is on your vehicle. However, as a matter of goodwill I am willing to split the cost and send you a check for $350.00... let me know if that is acceptable." (See attached text pages 11-12)
I responded by saying "It is not. I paid you $750.00 to fix the issue originally at your cost. You had the opportunity to do it right at your cost. That was the reason we negotiated the sale the way we did. I'm not paying another dime. I expect you will pay to have it fixed in its entirety as I am not asking for the other issues that were supposedly "fixed" as well but are not. We have a contract and you are required to honor that contract. That is the sole reason for the contract. (See attached text pages 11-12)
According to Connecticut State Law, dealers are required to uphold any promises made via a contract. The promises in writing on a contract supersede the AS IS verbiage. In this case, it was promised that the 3rd break light would be repaired. In this case, the dealer chose a less expensive part that didn't fit. Instead of paying for a [redacted] part. Which would have been fine, had the part not affected the functionality of the vehicle.  
"In summary, we sold the car in good faith, fixed everything she wanted fixed and then and then some weeks later got a call from her about paying some $700 plus dollars to repair the spoiler. For the record, she hired a trucking company to pick the vehicle up and transport it to where she lived." 
My first contact with CK Auto regarding the spoiler/rear break light issue was less than one week. The reason I had not contacted them sooner is because I didn't find the issue until I had gone to the grocery and opened the rear door to load groceries. As soon as I realized there was an issue, I contacted them immediately. After long drawn out responses I decided to let it go until after the holidays because it was causing me a great amount of stress. When I contacted them after the holiday, Cliff and I determined that the best action would be to have a local dealer estimate the damages and go from there. I reported the estimate to Cliff immediately upon it's receipt. See attched text pages 
"Within that process it is normal procedure to inspect the vehicle when it is picked up and again when it is dropped off. In neither of these inspection was there any report of any issues what so ever."
I visually inspected the vehicle upon it's arrival from the transport company. All items that were promised to be fixed, were fixed as far as I could tell. I was not aware that the entire spoiler had been replaced with another part that may cause an issue. What I saw was the break light was no longer hanging like it was in the picture on page 13 of the attached documents (See attached pictures page 13). 
"In closing, within all of the documents that she signed it was clearly stated that the vehicle was being sold AS IS."
Again, according to Connecticut State Law:
Sec. 42-224. “As is” sales. Disclaimer.
(c) An “as is” sale of a used motor vehicle waives implied warranties but shall not waive any express warranties, whether oral or written, which may have been made nor shall it affect the dealer’s responsibility for any representations which may have been made, whether oral or written, upon which the buyer relied in entering into the transaction.
Sec. 42-225. Deceptive statements. Motor vehicle declared constructive total loss. Disclosure required. Promise to repair.
(c) If a dealer promises that any repairs will be made or any conditions corrected in connection with the purchase of a used motor vehicle, he shall list such repairs in writing, attach a copy of such list to the contract and incorporate such list into the contract.
The same documents clearly stated that all repairs had to be done at our facility and we would not honor any costs of repairs done by any other vendor. I offered her a refund as a gesture of good will and she turned down my offer. I always try to offer whatever assistance I can to our customers but in some cases, like this one, my generosity is denied and that is beyond my control. 
Complaint: [redacted]In conclusion, I feel this dealership has a duty to me as a client to uphold the transaction and make good on the promises section of the contract. All "repairs" done by CK Auto became un-repaired withing 30 days of owning the vehicle. I asked for one to be repaired, now I am asking that all items be repaired at their expense, as I paid them to do the repairs the right way, at their cost initially. The repairs were not made in the manner that would be considered to be correct or long term.  
Sincerely,
[redacted]

IN RESPONSE TO THIS COMPLAINT I OFFER THE FOLLOWING: FIRST, I MUST EXPRESS MY CONCERN WITH MR. [redacted] SIMPLY FILING A COMPLAINT WITHOUT EVER CONTACTING ANYONE HERE AT THE DEALERSHIP. WE TAKE PRIDE IN TAKING CARE OF OUR CUSTOMERS BUT CANNOT DO SO WHEN THEY FAIL TO LET US KNOW ABOUT ANY CONCERNS. SECONDLY, I BELIEVE HE OPTED TO GO THIS ROUTE IN HOPES OF NOT BEING ASKED OR LETTING ANYONE KNOW THAT THE VEHICLE WAS PURCHASED "AS IS" AND THE VEHICLE WAS PRICED ACCORDINGLY, WHICH HE AGREED TO AND SIGNED OFF ON THIS. IN REGARDS TO EMISSIONS, WE ACTUALLY HAD THE INSPECTION DONE ON 03/31/2015 AND IT PASSED. IN FACT, THE NEXT EMISSIONS TEST IS NOT DUE UNTIL 03/26/2017. IN REGARDS TO HIS OIL LEAK IT WAS ADDRESSED AND WE REPLACED THE VALVE COVER GASKET AND ALSO REPLACED WINDSHIELD WASHER RESERVOIR AS IT TOO WAS LEAKING. IN SUMMARY, THE CUSTOMER NEVER CONTACTED US SO UNTIL NOW WE WERE UNAWARE OF ANY ISSUES. HOWEVER, ALTHOUGH HE AGREED TO PURCHASE THE VEHICLE AS IS I WILL REACH OUT TO HIM AND OFFER TO HAVE HIM BRING VEHICLE BACK SO WE CAN LOOK AT THE CONCERNS THAT HE HAS. OBVIOUSLY, UNTIL THAT HAPPENS I CANNOT OFFER A FINAL RESOLUTION TO THIS MATTER. IN CLOSING, THIS COMPLAINT COULD HAS EASILY BEEN AVOIDED BY SIMPLY CONTACTING US ....

Review: I went to purchase a car from this guy at CK autos [redacted] on Thursday 2/6/14 left a deposit for 1000$ cash came back Saturday to pick up the car an had my brother inspect it an it wasn't worth the money an on top of it the car was 1500$ over kbb value so I told him I did not want the car and he said he was going to send me a check for my refund on Monday 2/10/14 . He hasn't sent me my refund and I called him an he told me I was not getting it back and hung up the phone on me.Desired Settlement: I would just like my refund back it's the law you have 3 days to back out of a contract an I am withing those 3 days

Business

Response:

I am responding to Mr. [redacted]'s complaint and if you read through it the answer is simple. He purchased a vehicle from me on Friday and agreed to pay me $8500 plus applicable registration and sales tax fees. He also gave me a credit application as he was borrowing a portion of the money. I quickly got the loan approved and upon calling him to tell him and he said he was on his way to get the car. I had to slow him down and I explained that the loan documents were being sent to me and might not get here until Monday. On that, he told me that if he could not have by the next day he was not going to take it. I then called the person who was coordinating the loan and he agreed to [redacted] the documents for Saturday delivery. He actually paid more to have them here by 10:30 AM the next day, which was Saturday February 8, 2014. As it tuned out [redacted] was having delays and they did not show up at 10:30 AM. In the meantime, I had my mechanic come in on his day off, Saturday, so we could get the vehicle ready for delivery, including taking it for an emmissions inspection. Finally, at approximate 3:30 PM the [redacted] delivery arrived and I called Mr. [redacted] to let him know he could come and get the vehicle. In the meantime I registered the car and put his new license plates on. He arrived at about 4:45 PM and immediately said his brother wanted to drive it, I told him that it was all registered and plates were on so be my guest. They went for a short ride and upon returning the brother started questioning some of the small dents and scratches, etc. I explained that the vehicle was 11 years old and the condition was not abnormal for it age and mileage. The brother did say that it ran and drove very well but he thought the price was too high. He them made some remarks about wanting $1500 off or perhaps his brother would not take the car. I explained that we had agreed upon the price the day before and there was nothing I could do to accommodate his last minute request. Then something was said about getting his deposit back and I told him I would have to let him know about it on Monday. I was actually hoping that after I declined to lower the price that he might simply call me on Monday and come and get the vehicle. I did get a text message from him asking about the deposit and before I could reply he called me. At that time I told him that I had decided not to return his deposit as stated in the signed purchase agreement. I also told him that my preference was to have him buy the vehicle and not relinquish his deposit per our agreement. In summary, we did everything that Mr. [redacted] asked for except lower the price at the time of delivery. Based on the terms of our agreement and all of time and effort that was put into this transaction I feel more than justified in keeping the deposit. My only regret was not getting the additional $2000 that he was suppose to pay when he picked the vehicle up. In closing, Mr. [redacted], in addition to contacting you, has told me that he was going to contact his attorney, the Department of Motor Vehicles, [redacted] Police, etc. He also has told me that he had 3 days to rescind his decision of purchasing the vehicle. My response to him was that I unaware of any 3 day cooling off period and there was nothing I could do to prevent from filing complaints against me. I did however suggest he include in his complaint the fact that he reneged on the signed agreements in hopes of getting a lower price at the time of delivery .... which unfortunately he did not get. As I told him, lets just abide by the agreement. Please do not hesitate to contact me with any further questions regarding this matter, thank you for your time and consideration ................. [redacted]

Consumer

Response:

Review: [redacted]

I am rejecting this response because:

Because he told me I will right you a check Monday for your deposite because he new I was right when we went inside to look up the value if the vehicle his faced dropped an thrned bright red so I told him if he did not want to drop the price I wasn't going to take the car he then got an attitude an said whatever I will send out a check Monday. Now Monday roles around I text him twice he doesn't respond so I call him from a different number so he answers an I ask him if he sent out my check an he replies nope u aren't getting it back an hangs up the phone.

Sincerely,

Review: I bought a car from ck auto and I havent had it to drive since I bought it. I purchased my car 4 months ago and its been in the shop for repairs ever since. Its also costed me 1600.00 dollars for repairs. Ive made four payments to my credit union for something I dont have which totals 900.00 I tried having ck auto fix it at first but everytime I brought it homei it still leaked oil they had my car for two months and it still leaked oil. Now my car is at good guys auto house getting fixed now and hopefully it will be fixed soon.Desired Settlement: I would like a refund of 2,000

Business

Response:

In response to [redacted] complaint I offer the following. First it should be noted that the leaks that he complained about were not covered under his warranty as they did not render the vehicle inoperable. However, we chose to repair the vehicle as a matter of goodwill and in fact sent it to a person who specializes in German vehicle repairs. As it turned out there were several leaks and when we last worked on the vehicle I explained to [redacted] that it would have to come back for further inspection. When I mentioned this to him he exploded on me and said he was not going to bring it back and * your mechanic and * you. At that point I asked him to leave the premises and he then started making threats about punching me in the face and asking why don't you make me leave. He continued ranting and raving at the top of him lungs about what he was going to do to me and finally threatened that "he was going to get me", etc. He eventually got on his motorcycle and roared away only to come back on foot to retrieve his vehicle. In the meantime, I reported the incident to the police as I was concerned with him coming back and vandalizing my property and perhaps harming me. I was told later that they went to visit him and warned him about coming back on the property and being arrested for trespassing. Some weeks later, he has his wife call and explained that he was a hot head and would we look at the vehicle for him. Obviously, I declined her request and reminded her of his behavior and the threats that he had made. In summary, we chose to work on the vehicle as a gesture of goodwill and ultimately forced to refrain from having any further contact with him as the result of his verbal abuse and threats that he made. In closing, [redacted] has only himself to blame for the way our relationship ended.

Review: I recently purchased a car from this business. The whole process seemed fine and everything was smooth, but then the transmission in my car stopped accepting 5th gear, so I brought it in and it seemed to just be a one time thing. I then mentioned that the key was not working with the car at all, and was told that it would be talked about and they would give me a call when they figured it out. 2 weeks later, the car would accept the key, thus leaving it useless. I have contacted CK Autos a couple times and they usually give me and my father the run-around, and saying there was nothing they could do about it, etc. This is frustrating simply due to the fact that the key NEVER worked with the car to begin with (no lock/unlock). So, I am filing this complain solely to have what is wrong repaired, as they said it would be fixed but it hasn't been.Desired Settlement: To have the key problem as well as the transmission problem repaired.

Business

Response:

In response to [redacted]'s complaint I offer the following. some weeks back [redacted] brought the car to us stating that the transmission would not go onto 5th gear. As I approached the car to drive it with him I noticed that there was damage to the front bumper and that there had been modifications made to the vehicle, i.e. fresh air intake system and a performance exhaust system installed. When I drove the car with [redacted] there was absolutely nothing wrong with the transmission and it shifted perfectly into all gears. he agreed with my findings and left with the vehicle. Then a few weeks later he called us complaining about the vehicle being stranded in some parking lot and that it would not start. We explained that we did not have any way to have the car towed and also that he would have to pay for whatever was wrong with it. We also reminded him that the car had been sold "AS IS" and his father had signed the purchase order being fully aware of this. In summary, we sold the car on July 15, 2015 and it was sold AS IS with no warranty. We never turned him away and tried to assist to the best of our ability. We even offered to look at the key problem if he had the car towed to our facility, which never happened. In his complaint he stated that the key never worked but never mentioned it being a problem when he was here with the alleged transmission issue. At this point we will gladly look at the vehicle for no charge with no promises of what we can do to assist with key situation. Obviously, the car will have to be brought here for us to do anything further. At the very least we can probably fix it for much less than anyone else will.

Consumer

Response:

Review: 10828432

I am rejecting this response because: I clearly remember showing Cliff that they key did not unlock or lock the car. I even purchased a new shell due to the fact that the key provided wouldn't even close all the way, and would cause an error message.

Sincerely,

Business

Response:

This has been the problem since he first called about having a issue with the key and we told him to get the car to us. Unfortunately, if the customer is not willing to bring the vehicle to us there is nothing I can do to help him.

Review: I purchased a vehicle from this dealer under the pretense that it would be safe to drive on the road as well as it had passed emmisions testing after taking it to a mechanic I was told this car I had purchased less than 2 weeks prior was unsafe to drive and there was no possible way it had passed emmisions. When I test drove the vehicle both times on two separate days there were no waning lights on before throughout and after. Once I had purchased the car I drive to work and when I got out of work the service engine light turned on along with other warning light. I also was promised that an oil leak I notticed when first seein the car would be fixed and paid an extra 300$ to have it fixed. After the review with my mechanic the oil leak had not been fixed and more had actually occurred. I am unable to drive the car in fear of the ball joint breaking.Desired Settlement: I would like the car to have the oil leaks and safety hazards fixed on the vehicle, or a full refund of the price I paid for the vehicle.

Business

Response:

IN RESPONSE TO THIS COMPLAINT I OFFER THE FOLLOWING: FIRST, I MUST EXPRESS MY CONCERN WITH MR. [redacted] SIMPLY FILING A COMPLAINT WITHOUT EVER CONTACTING ANYONE HERE AT THE DEALERSHIP. WE TAKE PRIDE IN TAKING CARE OF OUR CUSTOMERS BUT CANNOT DO SO WHEN THEY FAIL TO LET US KNOW ABOUT ANY CONCERNS. SECONDLY, I BELIEVE HE OPTED TO GO THIS ROUTE IN HOPES OF NOT BEING ASKED OR LETTING ANYONE KNOW THAT THE VEHICLE WAS PURCHASED "AS IS" AND THE VEHICLE WAS PRICED ACCORDINGLY, WHICH HE AGREED TO AND SIGNED OFF ON THIS. IN REGARDS TO EMISSIONS, WE ACTUALLY HAD THE INSPECTION DONE ON 03/31/2015 AND IT PASSED. IN FACT, THE NEXT EMISSIONS TEST IS NOT DUE UNTIL 03/26/2017. IN REGARDS TO HIS OIL LEAK IT WAS ADDRESSED AND WE REPLACED THE VALVE COVER GASKET AND ALSO REPLACED WINDSHIELD WASHER RESERVOIR AS IT TOO WAS LEAKING. IN SUMMARY, THE CUSTOMER NEVER CONTACTED US SO UNTIL NOW WE WERE UNAWARE OF ANY ISSUES. HOWEVER, ALTHOUGH HE AGREED TO PURCHASE THE VEHICLE AS IS I WILL REACH OUT TO HIM AND OFFER TO HAVE HIM BRING VEHICLE BACK SO WE CAN LOOK AT THE CONCERNS THAT HE HAS. OBVIOUSLY, UNTIL THAT HAPPENS I CANNOT OFFER A FINAL RESOLUTION TO THIS MATTER. IN CLOSING, THIS COMPLAINT COULD HAS EASILY BEEN AVOIDED BY SIMPLY CONTACTING US ....

Business

Response:

IN RESPONSE TO THIS COMPLAINT I OFFER THE FOLLOWING: FIRST, I MUST EXPRESS MY CONCERN WITH MR. [redacted] SIMPLY FILING A COMPLAINT WITHOUT EVER CONTACTING ANYONE HERE AT THE DEALERSHIP. WE TAKE PRIDE IN TAKING CARE OF OUR CUSTOMERS BUT CANNOT DO SO WHEN THEY FAIL TO LET US KNOW ABOUT ANY CONCERNS. SECONDLY, I BELIEVE HE OPTED TO GO THIS ROUTE IN HOPES OF NOT BEING ASKED OR LETTING ANYONE KNOW THAT THE VEHICLE WAS PURCHASED "AS IS" AND THE VEHICLE WAS PRICED ACCORDINGLY, WHICH HE AGREED TO AND SIGNED OFF ON THIS. IN REGARDS TO EMISSIONS, WE ACTUALLY HAD THE INSPECTION DONE ON 03/31/2015 AND IT PASSED. IN FACT, THE NEXT EMISSIONS TEST IS NOT DUE UNTIL 03/26/2017. IN REGARDS TO HIS OIL LEAK IT WAS ADDRESSED AND WE REPLACED THE VALVE COVER GASKET AND ALSO REPLACED WINDSHIELD WASHER RESERVOIR AS IT TOO WAS LEAKING. IN SUMMARY, THE CUSTOMER NEVER CONTACTED US SO UNTIL NOW WE WERE UNAWARE OF ANY ISSUES. HOWEVER, ALTHOUGH HE AGREED TO PURCHASE THE VEHICLE AS IS I WILL REACH OUT TO HIM AND OFFER TO HAVE HIM BRING VEHICLE BACK SO WE CAN LOOK AT THE CONCERNS THAT HE HAS. OBVIOUSLY, UNTIL THAT HAPPENS I CANNOT OFFER A FINAL RESOLUTION TO THIS MATTER. IN CLOSING, THIS COMPLAINT COULD HAS EASILY BEEN AVOIDED BY SIMPLY CONTACTING US ....