CK Creations

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]

Hello, Please accept our apologies for your complaint It was not our Customer Service Representatives intention to be rude We will authorize the return of the (3) faucets you purchased in April despite it being over the day window Please follow the return information listed below: You may return any product in its original condition within days of receipt of your order To process your return quickly please have the original order number availablePlease wrap the package securely and note the Returned Materials Authorization number on the outside of the packageReturns without an authorization number will not be acceptedWe are not responsible for products sent back to us without an authorizationProducts must be returned in the original packaging and in the original conditionCredit will not be issued if the manufacturer's original box is damaged or the product is not in re-sellable conditionAll products will be inspected prior to credit approval Products that have been installed are non-returnableOnce a Returned Materials Authorization (RMA) number is issued (which is listed below), the returned product needs to be returned within days to receive credit Customer is responsible for the cost of return freightOnly the cost of the product will be refunded - not the cost of freight Due to sanitary considerations, toilet tanks, bowls and seats will not be accepted for return, except if approved by Customer Service Return address: Return Goods Warehouse [redacted] *** RMA# [redacted] Thank you, Customer Service Greydock

Hello, Please verify the customers email address, we will issue her a refund right awayI am curious why she hasn't called our offices in regards to this matter sooner? We would have never let it go for over a year Thank you

[A default letter is provided here which indicates your acceptance...

of the business's response.  If you wish, you may update it before sending it.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Hello,  Please accept our apologies for your complaint.  It was
not our Customer Service Representatives intention to be rude.  We will
authorize the return of the (3) faucets you purchased in April despite it being
over the 30 day window.  Please follow the return...

information listed
below:
You may return any product in its original condition within
30 days of receipt of your order. 
To process your return quickly please have the original
order number available. Please wrap the package securely and note the Returned
Materials Authorization number on the outside of the package. Returns without
an authorization number will not be accepted. We are not responsible for
products sent back to us without an authorization. Products must be returned in
the original packaging and in the original condition. Credit will not be issued
if the manufacturer's original box is damaged or the product is not in
re-sellable condition. All products will be inspected prior to credit approval.
Products that have been installed are non-returnable. Once a
Returned Materials Authorization (RMA) number is issued (which is listed
below), the returned product needs to be returned within 30 days to receive
credit.
Customer is responsible for the cost of return freight. Only
the cost of the product will be refunded - not the cost of freight.
Due to sanitary considerations, toilet tanks, bowls and
seats will not be accepted for return, except if approved by  Customer
Service.  .
Return address:
 Return Goods Warehouse 
[redacted] 
RMA# [redacted].
Thank you,
Customer Service Greydock

Hello, Please verify the customers email address, we will issue her a refund right away. I am curious why she hasn't called our offices in regards to this matter sooner? We would have never let it go for over a year.  Thank you