I knew Chris [redacted] for four years, and his family are friends of my daughter. My daughter had a roof put on by Chris. I wanted two decks removed and a concrete patio built. Chris told me a new deck would be best. He said the work would start 10/31/16 and finish in two...
weeks. In mid November, his crew removed the two decks on the property, then never returned. In December, I emailed Chris and let him know I wanted a refund of the balance I paid. He responded on 01/06/17 and said a check was issued. (But it was not.) He did not specify an amount. He would not respond to email or text after that. On 01/30/17, my daughter confronted him and insisted he should return my money. He told my daughter that he would refund $7,300 if I released him from liability. I signed release papers that day. On 02/06/17, I got an email from Chris stating that his bank released the check. As of tonight, 02/09/17, I have not received the check. My yard is a total wreck, and no egress or steps from the back of the house. Electric line is lying on the ground. Yard and tree debris that was paid to be removed is all over the yard. The sliding door from the dining room will not open/shut since the deck was removed.Contractor kept trying to get more $ from me, telling me I need a new roof, cost of $9,000, and a fence at the edge of the property, minimum cost $2,000.
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it. If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply. Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Dear MS. [redacted]: Thank you for assisting me with my complaint. Please update this file to show that the owner, Chris [redacted], has extended his courtesy and refunded my money, in the amount of $7,100. The remaining $3,680 from my full payment to him of $10,680 is his charge for workthat was completed. At this point, he has fulfilled his obligation, and is released from liability.I appreciate the assistance you provided. Please consider this case closed as of the date of this letter.Sincerely,[redacted]
I knew Chris [redacted] for four years, and his family are friends of my daughter. My daughter had a roof put on by Chris. I wanted two decks removed and a concrete patio built. Chris told me a new deck would be best. He said the work would start 10/31/16 and finish in two...
weeks. In mid November, his crew removed the two decks on the property, then never returned. In December, I emailed Chris and let him know I wanted a refund of the balance I paid. He responded on 01/06/17 and said a check was issued. (But it was not.) He did not specify an amount. He would not respond to email or text after that. On 01/30/17, my daughter confronted him and insisted he should return my money. He told my daughter that he would refund $7,300 if I released him from liability. I signed release papers that day. On 02/06/17, I got an email from Chris stating that his bank released the check. As of tonight, 02/09/17, I have not received the check. My yard is a total wreck, and no egress or steps from the back of the house. Electric line is lying on the ground. Yard and tree debris that was paid to be removed is all over the yard. The sliding door from the dining room will not open/shut since the deck was removed.Contractor kept trying to get more $ from me, telling me I need a new roof, cost of $9,000, and a fence at the edge of the property, minimum cost $2,000.
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it. If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply. Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Dear MS. [redacted]: Thank you for assisting me with my complaint. Please update this file to show that the owner, Chris [redacted], has extended his courtesy and refunded my money, in the amount of $7,100. The remaining $3,680 from my full payment to him of $10,680 is his charge for workthat was completed. At this point, he has fulfilled his obligation, and is released from liability.I appreciate the assistance you provided. Please consider this case closed as of the date of this letter.Sincerely,[redacted]