Complaint: I am rejecting this response because: I don't know why you cannot see anything wrong in the videoThey refused to serve us any foodWhen we finally decided to leave, the food was still not readyWe were offered one coupon for the way we were treatedCan Revdex.com & CKE restaurants answer these questions? We are white - what happened to our food? The customers that came in after us were black - Why did they get their food? Why do you continue to dismiss the abuse that we received from Hardee's? Regards, [redacted] ***
I went through the Carl's JrDrive-thru on Friday, 9/26/for dinner and was served a raw burger (not a little pink but actually raw)I was so outraged that after getting home and sitting down for dinner, I got back in my car and returned to the restaurantI asked to speak the manager and was referred to a "team leader." I showed her the burger and her response was, "Sorry?" (yes, as if it were a question) I’m now upset for several reasons; I don't want to pay for and eat a raw burger, and I did not appreciate the representative's response to the situation I decided to email Carl's Jr.'s customer service under the assumption that someone would be as outraged as I was that a raw burger was even served to a customer, but unfortunately this did not appear to be the caseI was offered a generic apology and coupon for a free meal which I am confident would have been offered to someone who simply had a less than desirable experience at a Carl's Jr I hate to sound so demanding, but the reason I had so much trouble with this was because I literally consumed raw burger due to the careless actions of their staffFurthermore, the issue was not dealt with properly when I returned to the restaurant to inform the team leader of what had occurred If anyone at the CKE Corporate office is interested in seeing a picture of the meal I was served, I’d be happy to provide it
I visited a Carls jr on 04/28/I specifically ordered a Chicken Sandwich with onion ringsWe received a cold beef burger, but labeled chicken I visited a Carls jr on 04/28/I specifically ordered a Chicken Sandwich with onion ringsWe received a cold beef burger, The sandwich was purposely labeled chickenIt was as if the person preparing this burger wanted to insult usMy daughter does not eat beefSo this meant she did not eat anything but fries that nightSince it was too far to just drive back I called the Carls jr restaurant at [redacted] Century, but there was no answerWhenever I called repeatedly there was no answerI emailed Guest Services and the response indicated I would receive a call to resolve the issue to no availI am requested my money back, in addition to the correct order as we requestedMy daughter still deserves her sandwich as ordered
Complaint: I am rejecting this response because: I am not satisfied with the response from the businessUndoubtedly no one has actually looked at the videoOtherwise, they would have seen that after we placed our order, two separate customers came in, placed separate orders, received their food and left while we were still waiting for our foodThis was nothing but rudeness and discrimination and something needs to be done about it In order to close this case, I want coupons for myself and coupons for my wife Regards, [redacted] ***
CKE Restaurants, Incis attempting to contact this Guest of our restaurant to apologize and refund his purchase or send a gift card to himWe have a Guest Response Line posted at each restaurant encouraging Guests to call with comments from AM - PM, Monday - FridayWe are always happy to listen to Guest complaints or compliments because we know they have a choice of where they dine out and we want their experience to be positive, so they choose to come back, again and again Our Guest Response Toll Free number is: ###-###-#### and welcome any feedback from Guests of Carl's Jror Hardee's restaurants [redacted] ***, Manager of Guest Relations CKE Restaurants, Inc
I visited a Carls jr on 04/28/I specifically ordered a Chicken Sandwich with onion ringsWe received a cold beef burger, but labeled chicken
I visited a Carls jr on 04/28/I specifically ordered a Chicken Sandwich with onion ringsWe received a cold beef burger, The sandwich was purposely labeled chickenIt was as if the person preparing this burger wanted to insult usMy daughter does not eat beefSo this meant she did not eat anything but fries that nightSince it was too far to just drive back I called the Carls jr restaurant at *** Century, but there was no answerWhenever I called repeatedly there was no answerI emailed Guest Services and the response indicated I would receive a call to resolve the issue to no availI am requested my money back, in addition to the correct order as we requestedMy daughter still deserves her sandwich as ordered
Refusal by business to contact me and issue a refund
I was trying to file a complaint against Carl's Jrstore# in Boise, Idaho The Revdex.com website doesn't seem to find any locations in Idaho, so I have not choice other than to address my complaint to the corporate office; since the store will not contact me and no one has replied based on the contact us form on the Carl's Jrwebsite
I am contacting you out of principle Many may find my request petty or ridiculous My issue is that back in May we purchased food from Carl's Jrand we did not receive the food we ordered Since we did not discover the error until we were back at the office, it was not possible for us to make a trip to get the proper food When we called, we were told many things, one of which was we could not be given a refund unless we came back to the store Since the store is not convenient to visit, we just happened to be in the area on this one particular day, a request was made to speak with someone
*** offered a complimentary sausage breakfast biscuit sandwich, our restaurant redeemed the coupon in the app then failed to honor the offer
My wife and I are both *** customers and this morning I was pleasantly surprised to see they were offering a free Carl's Jr Sausage Biscuit through their *** Tuesdays app
My wife and I both headed over to our local Carl's Jr restaurant at 8am PST this morning located at *** El Cajon Boulevard, San Diego, CA XXXXX
Upon arriving the cashier Patty advised my wife to press "Redeem Now" on the offer on her phone and then asked for an offer/coupon codeThere was no offer or coupon code on the page, and she told us she could not accept the offer as the five minute timer on the coupon began counting down (since it was now already redeemed)I hadn't pressed "redeem" on mine yet, and there also was no coupon code on the previous screen
We asked to speak to someone in charge and got a man who identified himself as the manager,
Complaint: I am rejecting this response because: I don't know why you cannot see anything wrong in the videoThey refused to serve us any foodWhen we finally decided to leave, the food was still not readyWe were offered one coupon for the way we were treatedCan Revdex.com & CKE restaurants answer these questions? We are white - what happened to our food? The customers that came in after us were black - Why did they get their food? Why do you continue to dismiss the abuse that we received from Hardee's? Regards, [redacted] ***
I went through the Carl's JrDrive-thru on Friday, 9/26/for dinner and was served a raw burger (not a little pink but actually raw)I was so outraged that after getting home and sitting down for dinner, I got back in my car and returned to the restaurantI asked to speak the manager and was referred to a "team leader." I showed her the burger and her response was, "Sorry?" (yes, as if it were a question) I’m now upset for several reasons; I don't want to pay for and eat a raw burger, and I did not appreciate the representative's response to the situation I decided to email Carl's Jr.'s customer service under the assumption that someone would be as outraged as I was that a raw burger was even served to a customer, but unfortunately this did not appear to be the caseI was offered a generic apology and coupon for a free meal which I am confident would have been offered to someone who simply had a less than desirable experience at a Carl's Jr I hate to sound so demanding, but the reason I had so much trouble with this was because I literally consumed raw burger due to the careless actions of their staffFurthermore, the issue was not dealt with properly when I returned to the restaurant to inform the team leader of what had occurred If anyone at the CKE Corporate office is interested in seeing a picture of the meal I was served, I’d be happy to provide it
I visited a Carls jr on 04/28/I specifically ordered a Chicken Sandwich with onion ringsWe received a cold beef burger, but labeled chicken I visited a Carls jr on 04/28/I specifically ordered a Chicken Sandwich with onion ringsWe received a cold beef burger, The sandwich was purposely labeled chickenIt was as if the person preparing this burger wanted to insult usMy daughter does not eat beefSo this meant she did not eat anything but fries that nightSince it was too far to just drive back I called the Carls jr restaurant at [redacted] Century, but there was no answerWhenever I called repeatedly there was no answerI emailed Guest Services and the response indicated I would receive a call to resolve the issue to no availI am requested my money back, in addition to the correct order as we requestedMy daughter still deserves her sandwich as ordered
Complaint: I am rejecting this response because: I am not satisfied with the response from the businessUndoubtedly no one has actually looked at the videoOtherwise, they would have seen that after we placed our order, two separate customers came in, placed separate orders, received their food and left while we were still waiting for our foodThis was nothing but rudeness and discrimination and something needs to be done about it In order to close this case, I want coupons for myself and coupons for my wife Regards, [redacted] ***
CKE Restaurants, Incis attempting to contact this Guest of our restaurant to apologize and refund his purchase or send a gift card to himWe have a Guest Response Line posted at each restaurant encouraging Guests to call with comments from AM - PM, Monday - FridayWe are always happy to listen to Guest complaints or compliments because we know they have a choice of where they dine out and we want their experience to be positive, so they choose to come back, again and again Our Guest Response Toll Free number is: ###-###-#### and welcome any feedback from Guests of Carl's Jror Hardee's restaurants [redacted] ***, Manager of Guest Relations CKE Restaurants, Inc
I visited a Carls jr on 04/28/I specifically ordered a Chicken Sandwich with onion ringsWe received a cold beef burger, but labeled chicken
I visited a Carls jr on 04/28/I specifically ordered a Chicken Sandwich with onion ringsWe received a cold beef burger, The sandwich was purposely labeled chickenIt was as if the person preparing this burger wanted to insult usMy daughter does not eat beefSo this meant she did not eat anything but fries that nightSince it was too far to just drive back I called the Carls jr restaurant at *** Century, but there was no answerWhenever I called repeatedly there was no answerI emailed Guest Services and the response indicated I would receive a call to resolve the issue to no availI am requested my money back, in addition to the correct order as we requestedMy daughter still deserves her sandwich as ordered
Refusal by business to contact me and issue a refund
I was trying to file a complaint against Carl's Jrstore# in Boise, Idaho The Revdex.com website doesn't seem to find any locations in Idaho, so I have not choice other than to address my complaint to the corporate office; since the store will not contact me and no one has replied based on the contact us form on the Carl's Jrwebsite
I am contacting you out of principle Many may find my request petty or ridiculous My issue is that back in May we purchased food from Carl's Jrand we did not receive the food we ordered Since we did not discover the error until we were back at the office, it was not possible for us to make a trip to get the proper food When we called, we were told many things, one of which was we could not be given a refund unless we came back to the store Since the store is not convenient to visit, we just happened to be in the area on this one particular day, a request was made to speak with someone
*** offered a complimentary sausage breakfast biscuit sandwich, our restaurant redeemed the coupon in the app then failed to honor the offer
My wife and I are both *** customers and this morning I was pleasantly surprised to see they were offering a free Carl's Jr Sausage Biscuit through their *** Tuesdays app
My wife and I both headed over to our local Carl's Jr restaurant at 8am PST this morning located at *** El Cajon Boulevard, San Diego, CA XXXXX
Upon arriving the cashier Patty advised my wife to press "Redeem Now" on the offer on her phone and then asked for an offer/coupon codeThere was no offer or coupon code on the page, and she told us she could not accept the offer as the five minute timer on the coupon began counting down (since it was now already redeemed)I hadn't pressed "redeem" on mine yet, and there also was no coupon code on the previous screen
We asked to speak to someone in charge and got a man who identified himself as the manager,