ckSmithSuperior

I recently purchased a *** self propelled lawn mower from Turple Brothers in *** ***, Alberta, Canada on May 18th, fro $
Details: stock #***
model # *** 
ser # ***  
I have used it times and each time it leaves grass clippings behind while using the rear bagging feature
*** * ** *** *** *** ** *** *** ***  I have attached pictures of the bad cut quality with this lawnmower
I dropped the lawn mower off at Turple Brother’s service department on Monday, June 18th and explained my issues
I was informed today (June 22nd) that they did not find anything wrong with it
After picking up the lawn mower from the service department, I tried it again There was no improvement in the cut quality and rear bagging feature (a trail of cut grass was left behind as I cut my grass)
As this mower was only used a total of times and I am 100% dissatisfied with my purchase, I want a full refund or new exc

I AM OUT OF OIL...OK SO I WENT AND FILLED 3 (2GAL) GAS CANS WITH DIESEL AND BLED THE BURNER AND FIRED HER UP. STAYED UP AND CALLED AT 7AM (MOST WORKERS SHOW UP AT 6AM), GOT ANSWERING SERVICE, "WE'RE JUST HELPING OUT", THEN I GET TOLD 50 BUCKS EXTRA FOR OIL TODAY...SOOOO "I SAY CAN'T AFFORD IT" OK I'LL GO GET SOME MORE DIESEL UNTIL YOU CAN COME. SHE SAYS IT'S 50 BUCKS ANYTIME THIS WEEK...IT'S WED MORNING. I WON'T GO INTO THEIR CHARGE FOR "DRIVING TO MY HOUSE" ON SERVICE. OVERCHARGE ON LABOR AND PARTS. SUBSTANDARD WET OIL...TRUCK JUST CAME, DIDN'T FILL MY TANK, CHARGED ME FOR 262.30 GAL OF OIL METER PRINTED 253.1 ON THE INVOICE! THEIVES! THE ABSOLUTE WORST EVER

We have told Superior numerous times that we DO NOT want to be on auto refill since December 2013. We have been telling Superior Oil since December 2013, that we do not want to be on automatic refill. They delivered on February 3, 2014, against our wishes and called repeatedly for collection of funds. We sent them a large check via electronic bank check and that was also an issue with them. We told them again at that time that we do not want to be on automatic refill, we do not have the funds to support it. We would call when we could fill the tank. Again they were told this when they again called for collection of funds days after they received [redacted] On 3/7 they delivered automatically and charged us another [redacted]Desired SettlementWe do not wish to pay the [redacted] was told repeatedly NOT to deliver oil without us notifying them. They took it upon themselves to deliver and then expect to be paid.Business Response /* ([redacted]0, 8, 2014/04/28) */We monitor all phone calls received to our office for quality assurance. We went back and reviewed all call recordings for calls received from PMDU back to December 1, 2013. December 1, 2013 was chosen based on an email that we received on 4/9/2014 from PMDU Staff. There was never a clear or firm request made to our office to stop automatic deliveries. All calls received were from staff/instructors of the studio and were to discuss billing invoices and balances owed. After review of the calls our office supervisor, [redacted] spoke with the owner of the property, [redacted], who is the only person with a legal right to make changes on the account and informed her of the concerns the staff expressed in the email. [redacted] confirmed that we should not make changes to the account, such as delivery status change and/or termination, without her verbal authorization. [redacted] stated that she would not have changed the delivery status and instructed that we inform the staff that we had spoken with her regarding the above mentioned matter. A voice mail was left on more than one occasion asking that the PMDU staff return our call to discuss the matter further. To date we have not received a return call from the PMDU staff. We are still willing to come to terms on the outstanding balance, but need to hear from the person responsible for payment. Please call our office anytime to discuss the matter at XXX-XXX-XXXX. Sincerely,[redacted]Consumer Response (The consumer indicated he/she DID NOT accept the response from the business.)We have spoken to Superior Oil on numerous occasions, asking them to hold off on additional deliveries because we were unable to keep up with the payment schedule. As stated previously; they continued to delivery oil, increasing our past due amount with them. [redacted], owner of the property located on [redacted] Road, named [redacted] did speak with a representative from Superior Oil. She informed them that [redacted] and [redacted] have her authority and permission to make changes, and schedule or cancel deliveries to the account. If these conversations are recorded then we at [redacted] are formally requesting a copy so that we may review them for our own records. We have addressed this issue with Superior Oil on numerous accounts, returning messages regarding every billing cycle. The most recent call from them was made the day after the Revdex.com responded to our filed complaint, informing us that Superior Oil had been notified of the inquiry. We did not feel it was the appropriate time to return their message until we had heard differently from the Revdex.com. Thank You PMDUFinal Business Response The [redacted] account was in fact placed on a will call status dated back to the original email received from them on 4/09/2014. At this point we are willing to offer terms of agreement as follows for the balance due: 12 even payments of [redacted] for the next 12 months. The first payment of [redacted] would begin in June 2014 and final payment commence in May 2015. Please let us know if this payment arrangement is agreeable or feel free to contact our office at XXX-XXX-XXXX anytime to discuss this matter further.Final Consumer Response (The consumer indicated he/she DID NOT accept the response from the business.)On 5/14/14 [redacted] called and spoke with [redacted] She AGAIN told them that [redacted] & [redacted] have FULL authorization to make changes or cancellations on her account with Superior Oil, for the business located at [redacted] Ma.On 5/15/14, [redacted] spoke with [redacted] We again mentioned that we DID NOT want any deliveries made unless we called to set one up. [redacted] said that was not true and told us that we NEEDED the oil so our pipes would not freeze, because it was one of the coldest winters. We again told him that it was OUR business to make decisions for and that by making that decision for us, they have put us in a HUGE financial situation. We offered to pay our balance off in $[redacted]/mo increments as we are in a financial struggle with our business. As this time he told [redacted] that $[redacted]/mo was not doable and that we should take out a credit card and pay the remaining balance off. AGAIN...and I do not know how many times this needs to be stressed....we are financially not able to do so. [redacted] refused to talk to [redacted] any longer and threatened to take [redacted] to court. He again, would only speak to [redacted] asked for the recordings where [redacted] specifically told Superior that we DID NOT want any more deliveries and that we were in a financial situation. As of 2/15/14 we had over a [redacted] balance and were having trouble paying that. [redacted] said that we did not say we wanted to stop deliveries and that he would not release the recordings (which are also stated on Superiors voice mail that they are for "training purposes only") and that only [redacted] would hear them in court. At that time, [redacted] hung up on [redacted] returned his call at 7:55pm on 5/15/14. Again she stated that [redacted] and [redacted] were to be making changes on the account. The owner has specifically given this information on multiple accounts. [redacted] has offered to pay the total of [redacted] (total is [redacted] however [redacted] took [redacted] in finance charges off on 5/14 when speaking to [redacted]), in [redacted] increments. At this time, that is the best we can do. We can reevaluate our finances come September when classes resume and we have a stead income. This was not a good enough answer for [redacted]. He wanted February's balance paid (over [redacted] due ASAP.Regardless of whether or not [redacted] stated that we did NOT want any more deliveries made....1) a delivery was made on 3/7/14 AFTER we told [redacted] to not deliver oil again unless we called, 2) we told Superior Oil the reason up front on why we did not want oil WE DID NOT/DO NOT HAVE THE FUNDS TO PAY FOR IT, 3) [redacted] is willing and has offered to pay off the balance.We do not appreciate being lied too and told how to run our business. It's very nice that Superior Oil did want our pipes to freeze, however, it was not THEIR decision. Nor do they have the right to tell us HOW to pay it off. [redacted] words "just take a credit card loan and pay us". Again.....WE ARE NOT IN GOOD FINANCIAL STANDING. In closing, let me state once again; we are willing to work on paying off the balance due.

CkSmith advertises on their website: "call ckSmithSuperior for service at XXX-XXX-XXXX" but the automated response hung up on me.Called ckSmithSuperior for service at XXX-XXX-XXXXAt 4:30ish pm on 2/9/15. As I was near empty on fuel and wanted to request delivery. The phone responded with automated voice telling me I called after hours and that I should press 1 for emergency. After pressing 1 the phone said next available dispatch agent will respond, but it asked me to press 1 again for emergency service. After 2nd time of going through this, the automated voice asked me to "call back later" and hung up on me. I'm at a loss to know what to do now. Cksmith service is very disappointing leaving the customer worried, anxious and helpless like this.Desired SettlementRequesting prompt delivery of fuel. Make sure the emergency service is functional and staffed to take calls. At least reflect what is going on on the outgoing voice message or website etc.GIVE AN ALTERNATIVE FOR THE CUSTOMER DON"T LEAVE THEM HANGING.Business Response Contact Name and Title: [redacted]Contact Phone: XXX-XXX-XXXXContact Email: [redacted]@cksmithsuperior.comMr. [redacted], we certainly appreciate your feedback and apologize for any inconvenience we may have caused. At ckSmithsuperior we strive to provide the best customer service possible. We regret that we were not able to meet your expectations on the day of your call. Rest assured that we always have emergency staff available to service your account and are available via multiple communication channels. Should you ever experience a telecommunications issue in the future, we offer our website as our primary communication channel and several social media channels as an alternate method of communication. On the day of your inquiry, February 9, Worcester County received over a foot of snow and a Massachusetts State of Emergency was declared by Governor Baker (http://www.boston.com/news/weather/2015/02/09/gov-baker-signs-emergency-declara...⇄ For the safety of our staff, we only had a limited number of office personnel available to take incoming calls. We have an answering service designated as a backup to receive incoming calls as well. However, at the time of your call all agents were assisting other customers. We certainly want you to feel confident that as part of our Automatic delivery service we will always do our best to ensure there is no interruptions to your heat. Our records indicate that we delivered in a timely manner, without causing any disruption in your heating service. Mr. [redacted], we appreciate your business. Please feel free to contact us should you wish to discuss the matter further.

My wife was informed that we were not qualified under their credit standards. The representative informed us that we could not even recieve cod oil delivery.

ckSmith failed to properly maintain my furnace and it the water feeder caught fire. Now ckSmith wants me to pay for the repair. Their sales representative [redacted] sold me the furnace plan stating I am fully covered. [redacted] has been fired because he made false promises to customers. I made numerous attempts to talk to ckSmith and they are not calling me back.Product_Or_Service: Furnace Service PlanDesired SettlementI am expecting ckSmith to waive the $441 they charge me, and also refund me the $199 that I paid for the service plan since they do not deliver what they promised me.Business' Initial Response Contact Name and Title: [redacted], **Contact Phone: XXX-XXX-XXXXContact Email: [redacted]@cksmithsuperior.comOn 8/21/2013 our [redacted] spoke with Mrs. [redacted] on the phone regarding her issue with the service invoice. We agreed to waive the charge for the service invoice and also agreed to send one of our lead technicians over to go through the entire heating system with her. On 8/29/2013 one of our service technicians went through the entire heating system, which included performing routine system maintenance. After our phone conversation and our follow-up service on 8/29/2013 with Mrs. [redacted] we believe that we resolved the service issue to her satisfaction. We placed a follow-up call to Mrs. [redacted] on Tuesday 9/3/2013 to ensure her satisfaction.