Please find answers in regards to Ms [redacted] 's complaint: The only late fee that I see on Ms [redacted] 's account was charged on 8/5/and it was for $Rent was paid on 8/6/which was day late and the reason she was charged the $late fee I checked her work orders and it looks like everything has been completedThere were some delays on some of the work orders, but there are always emergencies that come up or parts maybe needed ordered at that timeSince I have been here from October, we all have gone over the work order process and had extensive training In response to the towing, Ms [redacted] had signed a parking addendum which states that guests must park in visitor parking or have a visitor passThe towing signs are throughout the property and have been all alongI have attached a copy of the parking pass addendum for you to reference Also, I am sure that Ms [redacted] failed to let you know that she had reported an illegal occupant living in her apartmentManagement sent the person in violation a letter and took care of the situation for Ms [redacted] so she could enjoy her apartment home Let me know if you have any questions and/or concerns Thank you Megan G***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.MsG*** failed to address the actual issues I listed in the original complaint and she also made multiple statements.First, this issue with the late fee was not whether or not it had been charged at all. The issue was that it had been charged due to an error on the part of the Copper Beech office staff. I had inquired about the status of my account a week prior to the due date and was assured that I had already paid my August rent. On August 6th, I received a note on my door stating that my rent was past due and that I had been charged a late fee. It is not my fault that I was given incorrect information by the office worker, so the late fee should have been removed or refunded.Second, I did not say that I had any outstanding work orders that needed addressed. I stated that Copper Beech had neglected to address most of the work orders in a timely manner. My apartment was not ready with the appropriate furniture when I moved in and I reported this immediately. It wasn't until weeks (and numerous trips to the office to check on the status) later that the furniture was finally delivered to my apartment. When I asked the man who delivered the furniture, he assured me that it had all been lying around in storage for over a month. MsG***'s delayed response itself serves as evidence to the untimely nature of all of Copper Beech business practices; the Revdex.com gave Copper Beech 2-weeks to respond, but it took exactly before a response was provided.Third, MsG*** made a statement when she said that towing signs had been posted all along. Four signs were posted overnight on November 7. One was posted at the entrance to the apartment complex behind a low-hanging branch, one was posted on the side of a dumpster enclosure about feet off from the roadway, one was nailed to a tree next to a sidewalk, and the last was nailed to a brand new 3-foot post they installed that night as well; none of the signs is easily visible from a vehicle and one shows nothing but a phone number. Also, MsG*** falsely claimed that the parking addendum stated that visitors could receive a "visitor pass." Unless they have updated the parking addendum without informing tenants, there is no such thing as a visitor pass.Lastly, I did not appreciate MsG*** attempting to attack my character when she said "I am sure that Ms*** failed to let you know that she had reported an illegal occupant living in her apartment." She tried to make it sound as if I had done something wrong, when really the opposite is true. She also failed to give accurate information on the subject. I had reported the illegal occupant on separate occasions over the span of a month before any action was taken.MsG*** and Copper Beech did not even offer a resolution to the situation. They refuse to admit that they are guilty of any wrongdoing. They do not treat tenants with respect or courtesy either in writing or in person. Since making the original complaint, I had to visit the office to pick up a package. The staff had placed my package off to the side, separate from all other packages and not marked with my apartment number as is the protocol. When it was finally found, I witnessed the staff speaking negatively about me in the back room before my package was brought out. The woman who brought it shoved the box at me and grunted, "Here" before turning her back on me to return to her desk. After these encounters, I am not confident that any resolution will be found unless I take legal action
Regards,
*** ***
7/9/- called this morning (Saturday) to have our HP fixed (outside unit fan stopped running) and they were out within an hourvery pleased with service, thorough and knowledgeable, replaced capacitorup and running in short order and bill was very reasonableThey are getting all our future business!!!
Please find answers in regards to Ms. [redacted]'s complaint: The only late fee that I see on Ms. [redacted]'s account was charged on 8/5/15 and it was for $25. Rent was paid on 8/6/15 which was 1 day late and the reason she was charged the $25 late fee. I...
checked her work orders and it looks like everything has been completed. There were some delays on some of the work orders, but there are always emergencies that come up or parts maybe needed ordered at that time. Since I have been here from October, we all have gone over the work order process and had extensive training. In response to the towing, Ms. [redacted] had signed a parking addendum which states that guests must park in visitor parking or have a visitor pass. The towing signs are throughout the property and have been all along. I have attached a copy of the parking pass addendum for you to reference. Also, I am sure that Ms. [redacted] failed to let you know that she had reported an illegal occupant living in her apartment. Management sent the person in violation a letter and took care of the situation for Ms. [redacted] so she could enjoy her apartment home. Let me know if you have any questions and/or concerns. Thank you. Megan G[redacted]
Several weeks ago I had another air conditioning service come out and clean and service the two units. There wasn't really any improvement and when I called them back, they could not seem to make an appointment when I would be able to be home. A friend recommended Fir & Ice. I called them and they were here the next day. It didn't take more than taking the cover off the system to se it had not been cleaned several weeks ago. Actually it didn't look like it had been cleaned since it had been installed and I had paid annual cleaning and servicing every year to the "other" company. After a thorough cleaning, the Fire & Ice technician went over the rest of the unit and discovered it had been seriously over charged. After releasing the excess coolant and checking the rest of the unit, the tech made sure everything was running well. The house is wonderfully cool now! Fire & Ice was very reasonable, professional and courteous. Should the need ever arise again ( and I know it will) they will be my first and only call.
Fran Miller
Please find answers in regards to Ms [redacted] 's complaint: The only late fee that I see on Ms [redacted] 's account was charged on 8/5/and it was for $Rent was paid on 8/6/which was day late and the reason she was charged the $late fee I checked her work orders and it looks like everything has been completedThere were some delays on some of the work orders, but there are always emergencies that come up or parts maybe needed ordered at that timeSince I have been here from October, we all have gone over the work order process and had extensive training In response to the towing, Ms [redacted] had signed a parking addendum which states that guests must park in visitor parking or have a visitor passThe towing signs are throughout the property and have been all alongI have attached a copy of the parking pass addendum for you to reference Also, I am sure that Ms [redacted] failed to let you know that she had reported an illegal occupant living in her apartmentManagement sent the person in violation a letter and took care of the situation for Ms [redacted] so she could enjoy her apartment home Let me know if you have any questions and/or concerns Thank you Megan G***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.MsG*** failed to address the actual issues I listed in the original complaint and she also made multiple statements.First, this issue with the late fee was not whether or not it had been charged at all. The issue was that it had been charged due to an error on the part of the Copper Beech office staff. I had inquired about the status of my account a week prior to the due date and was assured that I had already paid my August rent. On August 6th, I received a note on my door stating that my rent was past due and that I had been charged a late fee. It is not my fault that I was given incorrect information by the office worker, so the late fee should have been removed or refunded.Second, I did not say that I had any outstanding work orders that needed addressed. I stated that Copper Beech had neglected to address most of the work orders in a timely manner. My apartment was not ready with the appropriate furniture when I moved in and I reported this immediately. It wasn't until weeks (and numerous trips to the office to check on the status) later that the furniture was finally delivered to my apartment. When I asked the man who delivered the furniture, he assured me that it had all been lying around in storage for over a month. MsG***'s delayed response itself serves as evidence to the untimely nature of all of Copper Beech business practices; the Revdex.com gave Copper Beech 2-weeks to respond, but it took exactly before a response was provided.Third, MsG*** made a statement when she said that towing signs had been posted all along. Four signs were posted overnight on November 7. One was posted at the entrance to the apartment complex behind a low-hanging branch, one was posted on the side of a dumpster enclosure about feet off from the roadway, one was nailed to a tree next to a sidewalk, and the last was nailed to a brand new 3-foot post they installed that night as well; none of the signs is easily visible from a vehicle and one shows nothing but a phone number. Also, MsG*** falsely claimed that the parking addendum stated that visitors could receive a "visitor pass." Unless they have updated the parking addendum without informing tenants, there is no such thing as a visitor pass.Lastly, I did not appreciate MsG*** attempting to attack my character when she said "I am sure that Ms*** failed to let you know that she had reported an illegal occupant living in her apartment." She tried to make it sound as if I had done something wrong, when really the opposite is true. She also failed to give accurate information on the subject. I had reported the illegal occupant on separate occasions over the span of a month before any action was taken.MsG*** and Copper Beech did not even offer a resolution to the situation. They refuse to admit that they are guilty of any wrongdoing. They do not treat tenants with respect or courtesy either in writing or in person. Since making the original complaint, I had to visit the office to pick up a package. The staff had placed my package off to the side, separate from all other packages and not marked with my apartment number as is the protocol. When it was finally found, I witnessed the staff speaking negatively about me in the back room before my package was brought out. The woman who brought it shoved the box at me and grunted, "Here" before turning her back on me to return to her desk. After these encounters, I am not confident that any resolution will be found unless I take legal action
Regards,
*** ***
7/9/- called this morning (Saturday) to have our HP fixed (outside unit fan stopped running) and they were out within an hourvery pleased with service, thorough and knowledgeable, replaced capacitorup and running in short order and bill was very reasonableThey are getting all our future business!!!
Please find answers in regards to Ms. [redacted]'s complaint: The only late fee that I see on Ms. [redacted]'s account was charged on 8/5/15 and it was for $25. Rent was paid on 8/6/15 which was 1 day late and the reason she was charged the $25 late fee. I...
checked her work orders and it looks like everything has been completed. There were some delays on some of the work orders, but there are always emergencies that come up or parts maybe needed ordered at that time. Since I have been here from October, we all have gone over the work order process and had extensive training. In response to the towing, Ms. [redacted] had signed a parking addendum which states that guests must park in visitor parking or have a visitor pass. The towing signs are throughout the property and have been all along. I have attached a copy of the parking pass addendum for you to reference. Also, I am sure that Ms. [redacted] failed to let you know that she had reported an illegal occupant living in her apartment. Management sent the person in violation a letter and took care of the situation for Ms. [redacted] so she could enjoy her apartment home. Let me know if you have any questions and/or concerns. Thank you. Megan G[redacted]
Several weeks ago I had another air conditioning service come out and clean and service the two units. There wasn't really any improvement and when I called them back, they could not seem to make an appointment when I would be able to be home. A friend recommended Fir & Ice. I called them and they were here the next day. It didn't take more than taking the cover off the system to se it had not been cleaned several weeks ago. Actually it didn't look like it had been cleaned since it had been installed and I had paid annual cleaning and servicing every year to the "other" company. After a thorough cleaning, the Fire & Ice technician went over the rest of the unit and discovered it had been seriously over charged. After releasing the excess coolant and checking the rest of the unit, the tech made sure everything was running well. The house is wonderfully cool now! Fire & Ice was very reasonable, professional and courteous. Should the need ever arise again ( and I know it will) they will be my first and only call.
Fran Miller