Clagett Management

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: On January 9, I provided Clagett Mgtmy notice of intent to change companiesIn February, the new management company owner attempted to coordinate with Clagett to view the houseClagett would not provide keys and did not offer to do a walk through with the new companyClagett provided the tenants contact information and the new company owner attempted to reach them at my residence and by phoneHe left notes and called but no answerI told Clagett after a few weeks there was no response and they did not respond to meOn March 6, I authorized the new company to enter the house after I sent him my own set of keys so he could take marketing photos and put up a for rent signHe called me with news that the house was in very bad shape and it appeared it had been vacatedI called Clagett and asked if March rent was paid and they said noI asked them if they could please follow up with tenantsI called Clagett days later and Marcie indicated she could not reach themI subsequently used the internet to locate contact information and was able to reach one of the tenantsHere is his email response to me within a few hours of my email to him: Hello ***, My girlfriend and I bought a house in January, and we paid our roommate [redacted] three months rent to cover Jan-Mar rentI will be in contact with her with why she has not paidAlso, After work today I drove over to the house (that I have not been at since Jan 1st) and I saw the disgusting mess that she has left in that house No one should ever leave a mess like that for other people, and I apologize for her lack of respect of other peoples stuff I will be going over today-Sunday to make sure that place is clean to the point of how it looked when we moved in last AprilCould you please let me know when people are planning to see the house? I would rather not be in the house cleaning while people show upLastly, I would like to talk to you about any of the damages with the house after we are done cleaning A good deal of the marks on the walls were there when we first moved in back in April end of email This is the second tenantThe first tenant left unannounced also and I did not receive any feedback from Clagett on the condition of my home at that timeWhen I vacated my > $300,house in August 2013, it was in immaculate conditionWear and tear is expected when rentingThe photos I received do not demonstrate wear and tearAdditionally, pets were not allowed at any time in the houseThe tenant I spoke with said they reported a urine smell when they moved in downstairs and Clagett never responded to their inquiry about itAlso, animal feces was found upstairs and photographed by the new mgt company on Mar indicating that an animal had been in the house at some point On March 16, I followed up with Clagett by email inquiring about the status of the houseI spoke with the tenant by phone over the weekend of the 14th and he said he did the best he could cleaning, but did not remove all of the furniture from the house and did not repair anythingHe indicated he turned in the keys to the house and mailbox to Clagett and paid the March rent I tried to reach Clagett by email and left voice mail between March and March but did not get a responseThe new management company also attemptedThis made it impossible to successfully terminate with them and transfer to the new companyThey still had the keys as wellI emailed them on the evening of April 1st trying to get my house cleaned upIt was not ready for marketing or showing my home due to its conditionMarcie did respond to the email indicating it was her impression the tenants cleaned up the unit except for a few items, which suggests they still had not visited the house since the tenants turned in the keys mid MarchHere is her email: Email from Marcie C [redacted] April 1, The tenant lease etc is a contract between Clagett and the tenant The final walk thru will be completed either this weekend or Monday So yes it is my impression that it was cleaned by the tenant since you in fact made that statement that they were coming back to do so Again when the tenant went back to the unit to clean and paid March rent we could not consider the property abandonAs stated below in reference to Sean pricing: So I have to date to hold from deposit: Removal of items left Pro-rated water/sewer invoice Gas invoice - tenant took out of their name prior to move out date I would say that if the items [redacted] has listed are items you want to repair to go ahead and repair them I cannot guarantee that they will all be items that will be held from the tenants deposit For example touch up paint is wear and tear Our close out process for the tenant should not impact your moving forward .End of email The only money I received were funds from one pro-rated bill that was direct deposited to my account Waiting until the following week was unacceptable to me since we should have ended our business relationship on the 31st, so I emailed the owner of Clagett on April asking for assistanceSubsequently, [redacted] conducted the move out inspection on the 2nd and reported that the house was fine in his opinionThey had not coordinated returning the keys eitherAlso, when I asked for a copy of the move out inspection reports for both tenants, I was informed that I could not view themI would like to know legally what my right isMy understanding is that I am allowed to see everything except for the credit reportI would like legal documents/references to justify why I could not have a copy of all inspections The cost to me was $2,(carpet was $350) to repair damage and clean the house properlyI am not concerned with the touch up paint but the rest of the issues were not wear and tear Clagett did not reimburse me for the gas invoice or removal of items either as they indicated would be the minimumItems fixed by the new management company: Replaced pieces of hardwood that were damaged Stained/Colored areas of hardwood that we’re damaged Correctly mounted the replacement door leading to the basement Properly repaired/painted the damaged drywall leading down to the basement Repaired the rear door jam where it was kicked in Removed left behind belongings (couch, attached vacuum, items in pantry, items in coat closet, nite stand removal, approximately garbage bags of items/trash in storage room) Piles of Trash outside in the back to include a muffler and other vehicle accessories Touched up all painted walls in areas needed Major cleaning throughout house (appliances were filthy & burner covers may need replaced; refrigerator with damaged side storage holder) Addressed the mess on top of the washing machine (burned fabric stuck to top of machine) Professionally cleaned carpet Paragraphs from the lease: PETSTenants shall nol keep pets on the premises without written permission from fhe Landfordlf written permission Ìs gránted, Tenant agrees to pay the cost of havìng the premises de-flead and de-ticked by a professional exterminator at the termination of the occupancy, and if carpeted, carpeting shall be shampooed by a professìonal cleaner or replaced if deemed necessary at the termination of occupancyTenant further agrees to pay for all damages to the premises caused by pets INSPECTIONLandford may enter the premises during reasonable hours or by appointment toexamine same, to make necessary repairs and to protect anyproperty from damageDuring the last sixty days of the term of thìs lease or any extension thereof, Landlord may enter the premises to exhibit same to other persons and to place a for rent or for sale sign thereonSURRENDER- Tenant upon termination of this Lease, surrender the premises and all fixtures and equipment of the Landlord therein good, clean and operating condition, ordinary weer and tear exceptedlTenant shall at the time of vacating the premises clean said premises including range and refrigerator and remove trash from the premises.lf such cleaning and removal of trash is not accomplished by the Tenant action deemed necessary by the Landlord to accomplish same shall be taken by the Landlord and the Tenants expenseUpon vacating the premises, Tenant shall deliver all keys thereto the Landlord/ Agent withìn twenty-four (24) hours after vacating, Faiiure to comply will be cause to charge Tenant for changing locks ABANDONED PROPERTYAny property which is left on the premises for more than seven (7) days after termination of tenancy shali be considered to be abandoned by the Tenant or other owner and shall, at Landlord./Agents option become Landlord's property and Landlord has the right to dispose of it without liability to Tenant, or owner of property left with tenants former dwelling unit or on the premises, all at the expense of the Tenant I visited my home on 14-April and the house was still in the process of being cleaned by the new management companyClagett did nothing or offered no assistance to clean up the houseI was able to see first hand the garbage in the storage room and behind the house as well as the filthy appliances and scratched floorThe new company had already repaired the walls and repaintedThey also fixed the door that was affixed incorrectly and they picked up the animal fecesThe back door bolt/jam and wood frame was still broken/cracked and in need of repair ignored for a deadbolt to workThe new management company assisted me to get my hope back to an acceptable standard for showingClagett indicated they returned the entire deposit to the tenantsFurthermore, it wasn't until I called Clagett again late May inquiring about the close out billI was informed it was sentI finally received the envelope with the close out invoice a few days later indicating the tenants received all of their deposit back Regards, [redacted] ***

Marcie C [redacted] < [redacted] @clagett.com>Jun (days ago) We are licensed agents in the state of Maryland and must answer to Maryland Law as it pertains to tenants and tenant deposits The owner allowed others to enter the property prior to the tenants giving up possession it tainted the move out inspection I communicated this to owner several times and did send an email of preliminary items we may be holding deposit funds I also indicated there are certain items that are considered WEAR AND TEAR on a property to MsHall as well Marcie C [redacted] Associate BrokerClagett Management [redacted] Frederick, MD ***###-###-#######-###-#### - faxDISCLAIMER:This e-mail is only intended for the person(s) to whom it is addressed and may contain confidential information Unless stated to the contrary, any opinion or comments are personal to the writer and do not represent the official view of the company If you have received this e-mail in error, please notify us immediately by reply e-mail and then delete this message from your system Please do not copy it or use it for any purposes, or disclose it contents to any other person Thank you for your cooperationThis company is a debt collectorThis communication is being sent in an effort to collect a debt and any information obtained will be used for that purpose

October 16, To Whom It May Concern:It is my belief that the complaint is not valid as the concern raised is not a decision that Clagett Management has the authority to makeA request such as this would be brought before the elected board of directors and the decision would be left to themUnfortunately, [redacted] does not have a board of directors to make such decisionsClagett Management has made and continues to make attempts to encourage members of the community to volunteer; however, the attempts have been unsuccessful.Another issue with the complaint is that prior to purchasing your home you were provided the governing documents for the association which explained the assessment amount, the services provided, and all information regarding the communityThis document would have notified you that regardless of location, your property was located within the association and that you were responsible for an equal share of feesBy purchasing your home, you accepted this.Without an active board of directors, the only option is to allow the membership to vote on this matterA letter will be mailed to the owners explaining the requestEach owner will have an opportunity to vote on this matterIf the majority agrees, the fees will be reduced less the cost of snow removal and electricityIf the majority does not agree, then the fees will remain the same as to what was agreed upon at the time of your settlement.Jessica W***, CMCA, AMS***@clagett.comClagett Management WV VA, LLCCc: File Revdex.comRespectfully,Jessica W

I contacted Mary A [redacted] G [redacted] about pressure washing the outside of the condominium in JuneThe outside is moldy and filthyMary A [redacted] told me she was going to get estimates on the pressure cleaningAfter weeks I reached back out to Mary A***on the 16th of this monthShe flat out told me that they were not going t clean the outside of the buildingI asked why and she told me that was none of my business and that it was not going to be doneI asked if there was a schedule by which the building was maintained to include pressure washingShe told me that is was never going to be done and that she was done talking to me about it and hung up

My wife and I wanted to install a white vinyl fence in our backyardWe filled out the homeowners association paperwork as instructed by the managerIt was denied because the board of directors voted against the white vinyl fenceHowever, there are other homeowners in the neighborhood whom of which have not filled out the proper paperwork and who are also in violation of the fence guidelinesMy wife and I are being singled out and discriminated against by having the fence guidelines enforced unfairly and unjust

This company claims that we owe them $for HOA dues mysteriously they send out invoices that go right down to the penny for the whole year yet nothing gets doneThis personal we had a snow removal we have not had anything else done such as mowing grassWe are now in the middle of AprilWe do not have lights, we do not have a playground, we do not have anything other than lawn and snow removalOur money is missing, and I would like to have your company audited We have approximately unitsOur HOA has to be getting scammed and unless you can provide proof you should be shut down for scamming homeowners association's out of their money for your profit

I contacted Mary A*** G*** about pressure washing the outside of the condominium in JuneThe outside is moldy and filthyMary A*** told me she was going to get estimates on the pressure cleaningAfter weeks I reached back out to Mary A***on the 16th of this monthShe flat out told me that they were not going t clean the outside of the buildingI asked why and she told me that was none of my business and that it was not going to be doneI asked if there was a schedule by which the building was maintained to include pressure washingShe told me that is was never going to be done and that she was done talking to me about it and hung up

There are many problems in our community, but this is in reference to stop signs and speeding in our neighborhoodIt is happening all the time, the police can't help us because we are in a private communityOur HOA has been asked repeatedly to remedy this and nothing has happened, as well as our other concernsAll of the concerns need to be addressed

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because:
On January 9, I provided Clagett Mgtmy notice of
intent to change companiesIn February, the new management company owner attempted to
coordinate with Clagett to view the houseClagett would not provide keys and
did not offer to do a walk through with the new companyClagett provided the tenants contact information
and the new company owner attempted to reach them at my residence and by phoneHe left notes and
called but no answerI told Clagett after a few weeks there was no response and they did not
respond to meOn March 6, I authorized the new company to enter the house after I
sent him my own set of keys so he could take marketing photos and put up a for
rent signHe called me with news that the house was in very bad shape and it
appeared it had been vacatedI called Clagett and asked if March rent was paid
and they said noI asked them if they could please follow up with tenantsI
called Clagett days later and Marcie indicated she could not reach themI
subsequently used the internet to locate contact information and was able to
reach one of the tenantsHere is his email response to me within a few hours
of my email to him:
Hello ***, My girlfriend and I bought a house
in January, and we paid our roommate *** three months rent to cover Jan-Mar
rentI will be in contact with her with why she has not paidAlso, After work
today I drove over to the house (that I have not been at since Jan 1st) and I
saw the disgusting mess that she has left in that house No one should
ever leave a mess like that for other people, and I apologize for her lack of
respect of other peoples stuff I will be going over today-Sunday to make
sure that place is clean to the point of how it looked when we moved in last
AprilCould
you please let me know when people are planning to see the house? I would
rather not be in the house cleaning while people show upLastly, I would like
to talk to you about any of the damages with the house after we are done
cleaning A good deal of the marks on the walls were there when we first
moved in back in April
end of email
This is the second
tenantThe first tenant left unannounced also and I did not receive any
feedback from Clagett on the condition of my home at that timeWhen I vacated
my > $300,house in August 2013, it was in immaculate condition.Wear and tear is
expected when rentingThe photos I received do not demonstrate wear and
tearAdditionally, pets were not allowed at any time in the houseThe tenant
I spoke with said they reported a urine smell when they moved in downstairs and
Clagett never responded to their inquiry about itAlso, animal feces was found
upstairs and photographed by the new mgt company on Mar indicating that an
animal had been in the house at some point
On March 16, I followed up with Clagett by email inquiring
about the status of the houseI spoke with the tenant by phone over the
weekend of the 14th and he
said he did the best he could cleaning, but did not remove all of the furniture from the
house and did not repair anythingHe indicated he turned in the keys to the house and mailbox to Clagett and paid the March rent.
I tried to reach Clagett by email and left voice mail
between March and March but did not get a responseThe new management company also
attemptedThis made it impossible to successfully terminate with them and
transfer to the new companyThey still had the keys as wellI emailed them on
the evening of April 1st trying to get my house cleaned upIt was
not ready for marketing or showing my home due to its conditionMarcie did respond to the email indicating
it was her impression the tenants cleaned up the unit except for a few items,
which suggests they still had not visited the house since the tenants turned in the keys mid MarchHere is
her email:
Email
from Marcie C*** April 1,
The tenant lease etc is a
contract between Clagett and the tenant.
The final walk thru will be
completed either this weekend or Monday So yes it is my impression
that it was cleaned by the tenant since you in fact made that statement that
they were coming back to do so Again when the tenant went back to the
unit to clean and paid March rent we could not consider the property abandonAs
stated below in reference to Sean pricing: So I have to date to hold from
deposit:
Removal of items left
Pro-rated water/sewer
invoice
Gas invoice - tenant
took out of their name prior to move out date
I would say that if
the items *** has listed are items you want to repair to go ahead and repair
them I cannot guarantee that they will all be items that will be held
from the tenants deposit. For example touch up paint is wear and
tear
Our close out process for
the tenant should not impact your moving forward
….End of email
The only money I received were funds from one pro-rated bill that was direct deposited to my account. Waiting until the following
week was unacceptable to me since we should have ended our business
relationship on the 31st, so I emailed the owner of Clagett on
April asking for assistanceSubsequently, *** *** conducted the move out
inspection on the 2nd and reported that the house was fine in his opinionThey had not coordinated returning the keys either.Also, when I asked for a copy of the move out inspection reports for both tenants, I was informed that I could not view themI would like to know legally what my right isMy understanding is that I am allowed to see everything except for the credit reportI would like legal documents/references to justify why I could not have a copy of all inspections
The
cost to me was $2,(carpet was $350) to repair damage and clean the house
properlyI am not concerned with the touch up paint but the rest of the issues
were not wear and tear Clagett
did not reimburse me for the gas invoice or removal of items either as they indicated would be the minimumItems
fixed by the new management company:
Replaced pieces of hardwood that were
damaged
Stained/Colored areas of hardwood that
we’re damaged
Correctly mounted the replacement door
leading to the basement
Properly repaired/painted the damaged
drywall leading down to the basement
Repaired the rear door jam where it was
kicked in
Removed left behind belongings (couch,
attached vacuum, items in pantry, items in coat closet, nite stand removal,
approximately garbage bags of items/trash in storage room)
Piles of Trash outside in the back to
include a muffler and other vehicle accessories
Touched up all painted walls in areas
needed
Major cleaning throughout house
(appliances were filthy & burner covers may need replaced; refrigerator
with damaged side storage holder)
Addressed the mess on top of the washing
machine (burned fabric stuck to top of machine)
Professionally cleaned carpet
Paragraphs from the lease:
PETSTenants shall nol keep pets on the premises without written permission from fhe Landfordlf written permission Ìs gránted, Tenant agrees to pay the cost of havìng the premises de-flead and de-ticked by a professional exterminator at the termination of the occupancy,
and if carpeted, carpeting shall be shampooed by a professìonal cleaner or replaced if deemed necessary at the termination of occupancy. Tenant further agrees to pay for all damages to the premises caused by pets
INSPECTIONLandford may enter the premises during reasonable hours or by appointment toexamine same, to make necessary repairs and to protect anyproperty from damageDuring the last sixty days of the term of thìs lease or any extension thereof, Landlord may enter the premises to exhibit same to other persons and to place a for rent or for sale sign thereon.SURRENDER- Tenant upon termination of this Lease, surrender the premises and all fixtures and equipment of the Landlord therein good, clean and operating condition, ordinary weer and tear exceptedlTenant shall at the time of vacating the premises clean said premises including range and refrigerator and remove trash from the premises.lf such cleaning and removal of trash is not accomplished by the
Tenant action deemed necessary by the Landlord to accomplish same shall be taken by the Landlord and the Tenants expenseUpon vacating the premises, Tenant shall deliver all keys thereto the Landlord/ Agent withìn twenty-four (24) hours after vacating, Faiiure to comply will
be cause to charge Tenant for changing locks. ABANDONED PROPERTYAny property which is left on the premises for more than seven (7) days after termination of tenancy shali be considered to be abandoned by the Tenant or other owner and shall, at Landlord./Agents option become Landlord's property and Landlord has
the right to dispose of it without liability to Tenant, or owner of property left with tenants former dwelling unit or on the premises, all at the
expense of the Tenant. I visited my home on 14-April and the house was still in the process of being cleaned by the new management companyClagett did nothing or offered no assistance to clean up the houseI was able to see first hand the garbage in the storage room and behind the house as well as the filthy appliances and scratched floorThe new company had already repaired the walls and repaintedThey also fixed the door that was affixed incorrectly and they picked up the animal fecesThe back door bolt/jam and wood frame was still broken/cracked and in need of repair ignored for a deadbolt to workThe new management company assisted me to get my hope back to an acceptable standard for showing.Clagett indicated they returned the entire deposit to the tenantsFurthermore, it wasn't until I called Clagett again late May inquiring about the close out billI was informed it was sentI finally received the envelope with the close out invoice a few days later indicating the tenants received all of their deposit back
Regards,
*** ***

This is the 1st I've received anything regarding this complaint filed with the Revdex.com, so I apologize for the delay in response. Prior to installing the fence, the homeowners contacted the management to inquire about what type of fencing was permitted within the community. They were
instructed that per the governing documents (of which they have a copy) only wooden fences were permitted, but that they may apply for the desired style to see if the board would be willing to make adjustments to the guidelines, but they must wait for approval. While they did submit a change request form it was denied for being incomplete. Instructions were not followed and the items that should have been included were not. A couple of weeks later, I received notification from another homeowner that they were digging holes to install the white vinyl fence and sure enough upon inspection I noticed that some of the posts had already been installed. A cease & desist was sent to the owners to notify them that this style of fence was not approved for the community and they should resubmit the change request form with one that was permitted in accordance with the documents. This was sent early on in an effort to prevent them from installing the fence and spending time and money on something that was not permitted. They ignored the letter and continued to install the fence. At the meeting a complete change request was presented to the board at which they denied the white vinyl in an effort to keep fencing within the community in harmony with each other; however, they did offer the option of using a *** fence with a wooden appearance should they desire vinyl over wood. They were sent a denial letter which informed them of this option and gave them days to correct the issue. At this time and as required by WV Law, the letter also offered them an opportunity for a hearing with the board to discuss their position. A hearing was held. The homeowner presented other communities' documents to show that vinyl fencing is allowed in these other communities, but these documents do not apply to the Townes at Oakhurst, as each community has its own set of rules and regulations. The board explained the position of only allowing wood fencing or *** that resembled wood. The owner brought up the fact that some owners installed fencing without approval. I plan to note all fencing, pull files for verification, and obtain a change request form from each; however, once complete this violation will no longer exist as the fencing installed is wood and permitted within the community, as opposed to the white vinyl in question. Items such as fencing are sometimes installed by the builder as a point of sale and those do not require approval, so if determined to be the case these owners will not be required to submit a request form. Others which are in compliance of materials are usuallly caught upon resale inspections and noted at that time. About a year ago, someone installed a chain link fence which is not permitted within the community and the HOA addressed this issue in the same manner. The owner has since replaced the chain link fence with a wooden fence and the violation has been resolved, so the idea of being singled out or discrimination is simply not the case. The owners installed fence in which they knew was not permitted within the community and the issue is being addressed in the same manner as it always has been in regards to items that are not permitted within the community.Sincerely,Jessica W***

We have been in the Sheridan Estates community for almost a year now and Clagett and our board have proven to be absolutely worthless We pay them for a service and they can not produce and keep up with said service on their end I have emailed them twice within the past week and have yet to hear anything For over a year we were in the process of receiving street lights and they continue to contradict themselves on every occasion when it involves just about anything It all ranges from street lights, to speeding problems and needing speed bumps, to the community amenity that we were supposed to discuss and receive upon moving in and the brand new community being built up (I could honestly continue on but I really do not feel like writing a book an and I know no one wants to read one.) Now without anyone of us commenting it was brought to our attention that we would not get anything and that is that I would give a zero star review but it seems that we need to leave at least one

Marcie C[redacted] <[redacted]@clagett.com>Jun 12 (7 days ago) We are licensed agents in the state of Maryland and must answer to Maryland Law as it pertains to tenants and tenant deposits.   The owner allowed others to enter the property prior to the tenants giving up possession it...

tainted the move out inspection.  I communicated this to owner several times and did send an email of preliminary items we may be holding deposit funds.  I also indicated there are certain items that are considered NORMAL WEAR AND TEAR  on a property to Ms. Hall as well.     Marcie C[redacted]Associate BrokerClagett Management[redacted]Frederick, MD [redacted]###-###-#######-###-#### - faxDISCLAIMER:This e-mail is only intended for the person(s) to whom it is addressed and may contain confidential information.  Unless stated to the contrary, any opinion or comments are personal to the writer and do not represent the official view of the company.  If you have received this e-mail in error, please notify us immediately by reply e-mail and then delete this message from your system.  Please do not copy it or use it for any purposes, or disclose it contents to any other person.  Thank you for your cooperation. This company is a debt collector. This communication is being sent in an effort to collect a debt and any information obtained will be used for that purpose.

First, I would like to correct [redacted] as there are only 58 units within the community as opposed to 80.  Each year a budget is mailed to the members of the association which provides the income/expense statement including budgeted figures to actual figures.  Two years ago there was a...

significant snow (41" in 3 days) which drained the community and depleted funds.  The community struggled recovering from this considering there are also quite a few delinquencies.  They even had to borrow from their reserve account to pay the 2016 invoices.  Since there was hardly any snow this year, the community has been able to repay the money borrowed from reserve, but this account is still no where near what is required to be deposited each year for future expenditures (such as road repairs) in which we must plan for now to attempt to avoid requiring a special assessment in the future.  Also, collections for delinquencies are paid upfront (including lien filing fees, attorney fees, and other collection costs) which although may be recovered.  This creates a great expense for the community initially.As explained to [redacted] in a phone conversation the board did not sign the landscaping contract until last week despite having the proposals since January.  This is out of my (Clagett's) control as we take our direction from the board which consists of volunteers from the community.  Upon making a decision, I executed the contract immediately and service is set to begin this week (today actually).  However, considering many communities received their 1st mow last week due to excessive rain lately the community is not that far behind.  Landscaping is a large cost for the community as the common areas are large.  In addition, we have also had to hire a tree trimmer which is costly to trim trees to prevent damage to homes and trash removal as homeowners continue to dump trash in the common areas.  We would be happy to agree to an audit, but the association would be required to pay for the fees as this is not required by WV Law.  I would also be happy to sit down with [redacted] (she is always welcome to attend the meetings as they are publicly announced to the community) or she may set on up with me when it is convenient for her to further discuss her concerns.  The community receives the money and it is in an account that belongs solely to them. Thank you,Jessica W[redacted]

October 16, 2015To Whom It May Concern:It is my belief that the complaint is not valid as the concern raised is not a decision that Clagett Management has the authority to make. A request such as this would be brought before the elected board of directors and the decision would be left to them....

Unfortunately, [redacted] does not have a board of directors to make such decisions. Clagett Management has made and continues to make attempts to encourage members of the community to volunteer; however, the attempts have been unsuccessful.Another issue with the complaint is that prior to purchasing your home you were provided the governing documents for the association which explained the assessment amount, the services provided, and all information regarding the community. This document would have notified you that regardless of location, your property was located within the association and that you were responsible for an equal share of fees. By purchasing your home, you accepted this.Without an active board of directors, the only option is to allow the membership to vote on this matter. A letter will be mailed to the owners explaining the request. Each owner will have an opportunity to vote on this matter. If the majority agrees, the fees will be reduced less the cost of snow removal and electricity. If the majority does not agree, then the fees will remain the same as to what was agreed upon at the time of your settlement.Jessica W[redacted], CMCA, AMS[redacted]@clagett.comClagett Management WV VA, LLCCc: File Revdex.comRespectfully,Jessica W

October 16, 2015
To Whom It May Concern:It is my belief that the complaint is not valid as the concern raised is not a decision that Clagett Management has the authority to make. A request such as this would be brought before the elected board of directors and the decision would be...

left to them. Unfortunately, [redacted] does not have a board of directors to make such decisions. Clagett Management has made and continues to make attempts to encourage members of the community to volunteer; however, the attempts have been unsuccessful.Another issue with the complaint is that prior to purchasing your home you were provided the governing documents for the association which explained the assessment amount, the services provided, and all information regarding the community. This document would have notified you that regardless of location, your property was located within the association and that you were responsible for an equal share of fees. By purchasing your home, you accepted this.Without an active board of directors, the only option is to allow the membership to vote on this matter. A letter will be mailed to the owners explaining the request. Each owner will have an opportunity to vote on this matter. If the majority agrees, the fees will be reduced less the cost of snow removal and electricity. If the majority does not agree, then the fees will remain the same as to what was agreed upon at the time of your settlement.Jessica W[redacted], CMCA, AMS[redacted]@clagett.comClagett Management WV VA, LLCCc: File Revdex.comRespectfully,Jessica W

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:
On January 9, 2015 I provided Clagett Mgt. my 60 notice of
intent to change companies. In February, the new management company owner attempted to
coordinate with Clagett to view the house. Clagett would not provide keys and
did not offer to do a walk through with the new company. Clagett provided the tenants contact information
and the new company owner attempted to reach them at my residence and by phone. He left notes and
called but no answer. I told Clagett after a few weeks there was no response and they did not
respond to me. On March 6, I authorized the new company to enter the house after I
sent him my own set of keys so he could take marketing photos and put up a for
rent sign. He called me with news that the house was in very bad shape and it
appeared it had been vacated. I called Clagett and asked if March rent was paid
and they said no. I asked them if they could please follow up with tenants. I
called Clagett 3 days later and Marcie indicated she could not reach them. I
subsequently used the internet to locate contact information and was able to
reach one of the tenants. Here is his email response to me within a few hours
of my email to him:
 Hello [redacted], My girlfriend and I bought a house
in January, and we paid our roommate [redacted] three months rent to cover Jan-Mar
rent. I will be in contact with her with why she has not paid. Also, After work
today I drove over to the house (that I have not been at since Jan 1st) and I
saw the disgusting mess that she has left in that house.  No one should
ever leave a mess like that for other people, and I apologize for her lack of
respect of other peoples stuff.  I will be going over today-Sunday to make
sure that place is clean to the point of how it looked when we moved in last
April. Could
you please let me know when people are planning to see the house?  I would
rather not be in the house cleaning while people show up. Lastly, I would like
to talk to you about any of the damages with the house after we are done
cleaning.  A good deal of the marks on the walls were there when we first
moved in back in April.
 end of email.  
This is the second
tenant. The first tenant left unannounced also and I did not receive any
feedback from Clagett on the condition of my home at that time. When I vacated
my > $300,000 house in August 2013, it was in immaculate condition.
Wear and tear is
expected when renting. The photos I received do not demonstrate normal wear and
tear. Additionally, pets were not allowed at any time in the house. The tenant
I spoke with said they reported a urine smell when they moved in downstairs and
Clagett never responded to their inquiry about it. Also, animal feces was found
upstairs and photographed by the new mgt company on Mar 6 indicating that an
animal had been in the house at some point.
On March 16, I followed up with Clagett by email inquiring
about the status of the house. I spoke with the tenant by phone over the
weekend of the 14th  and he
said he did the best he could cleaning, but did not remove all of the furniture from the
house and did not repair anything. He indicated he turned in the keys to the house and mailbox to Clagett and paid the March rent. 
I tried to reach Clagett by email and left voice mail
between 16 March and 31 March but did not get a response. The new management company also
attempted. This made it impossible to successfully terminate with them and
transfer to the new company. They still had the keys as well. I emailed them on
the evening of April 1st trying to get my house cleaned up. It was
not ready for marketing or showing my home due to its condition. Marcie did respond to the email indicating
it was her impression the tenants cleaned up the unit except for a few items,
which suggests they still had not visited the house since the tenants turned in the keys mid March. Here is
her email:
Email
from Marcie C[redacted] April 1, 2015.
The tenant lease etc is a
contract between Clagett and the tenant. 
 The final walk thru will be
completed either this weekend or Monday.   So yes it is my impression
that it was cleaned by the tenant since you in fact made that statement that
they were coming back to do so.  Again when the tenant went back to the
unit to clean and paid March rent we could not consider the property abandon. As
stated below in reference to Sean pricing: So I have to date to hold from
deposit:
Removal of items left
Pro-rated water/sewer
invoice
Gas invoice  - tenant
took out of their name prior to move out date.
 I would say that if
the items [redacted] has listed are items you want to repair to go ahead and repair
them.  I cannot guarantee that they will all be items that will be held
from the tenants deposit.  For example touch up paint is normal wear and
tear.  
Our close out process for
the tenant should not impact your moving forward.
….End of email.
The only money I received were funds from one pro-rated bill that was direct deposited to my account. 
Waiting until the following
week was unacceptable to me since we should have ended our business
relationship on the 31st, so I emailed the owner of Clagett on 2
April asking for assistance. Subsequently, [redacted] conducted the move out
inspection on the 2nd and reported that the house was fine in his opinion. They had not coordinated returning the keys either.
Also, when I asked for a copy of the move out inspection reports for both tenants, I was informed that I could not view them. I would like to know legally what my right is. My understanding is that I am allowed to see everything except for the credit report. I would like legal documents/references to justify why I could not have a copy of all inspections.
The
cost to me was $2,4000 (carpet was $350) to repair damage and clean the house
properly. I am not concerned with the touch up paint but the rest of the issues
were not normal wear and tear.  Clagett
did not reimburse me for the gas invoice or removal of items either as they indicated would be the minimum. Items
fixed by the new management company:
Replaced 6 pieces of hardwood that were
damaged
Stained/Colored 4 areas of hardwood that
we’re damaged
Correctly mounted the replacement door
leading to the basement
Properly repaired/painted the damaged
drywall leading down to the basement
Repaired the rear door jam where it was
kicked in
Removed left behind belongings (couch,
attached vacuum, items in pantry, items in coat closet, nite stand removal,
approximately 10 garbage bags of items/trash in storage room)
Piles of Trash outside in the back to
include a muffler and other vehicle accessories
Touched up all painted walls in areas
needed
Major cleaning throughout house
(appliances were filthy & burner covers may need replaced; refrigerator
with damaged side storage holder)
Addressed the mess on top of the washing
machine (burned fabric stuck to top of machine)
Professionally cleaned carpet 
 
Paragraphs from the lease:






PETS. Tenants shall nol keep pets on the premises without written permission from fhe Landford. lf written permission Ìs gránted, Tenant agrees to pay the cost of havìng the premises de-flead and de-ticked by a professional exterminator at the termination of the occupancy,
and if carpeted, carpeting shall be shampooed by a professìonal cleaner or replaced if deemed necessary at the termination of occupancy. Tenant further agrees to pay for all damages to the premises caused by pets.
INSPECTION. Landford may enter the premises during reasonable hours or by appointment toexamine same, to make necessary repairs and to protect anyproperty from damage. During the last sixty days of the term of thìs lease or any extension thereof, Landlord may enter the premises to exhibit same to other persons and to place a for rent or for sale sign thereon.
SURRENDER- Tenant upon termination of this Lease, surrender the premises and all fixtures and equipment of the Landlord therein good, clean and operating condition, ordinary weer and tear excepted. lTenant shall at the time of vacating the premises clean said premises including range and refrigerator and remove trash from the premises.lf such cleaning and removal of trash is not accomplished by the
Tenant action deemed necessary by the Landlord to accomplish same shall be taken by the Landlord and the Tenants expense. Upon vacating the premises, Tenant shall deliver all keys thereto the Landlord/ Agent withìn twenty-four (24) hours after vacating, Faiiure to comply will
be cause to charge Tenant for changing locks. 
ABANDONED PROPERTY. Any property which is left on the premises for more than seven (7) days after termination of tenancy shali be considered to be abandoned by the Tenant or other owner and shall, at Landlord./Agents option become Landlord's property and Landlord has
the right to dispose of it without liability to Tenant, or owner of property left with tenants former dwelling unit or on the premises, all at the
expense of the Tenant. 
I visited my home on 14-15 April and the house was still in the process of being cleaned by the new management company. Clagett did nothing or offered no assistance to clean up the house. I was able to see first hand the garbage in the storage room and behind the house as well as the filthy appliances and scratched floor. The new company had already repaired the walls and repainted. They also fixed the door that was affixed incorrectly and they picked up the animal feces. The back door bolt/jam and wood frame was still broken/cracked and in need of repair ignored for a deadbolt to work. The new management company assisted me to get my hope back to an acceptable standard for showing.
Clagett indicated they returned the entire deposit to the tenants. Furthermore, it wasn't until I called Clagett again late May inquiring about the close out bill. I was informed it was sent. I finally received the envelope with the close out invoice a few days later indicating the tenants received all of their deposit back.






Regards,
[redacted]

Marcie C[redacted] <[redacted]@clagett.com>Jun 12 (7 days ago) We are licensed agents in the state of Maryland and must answer to Maryland Law as it pertains to tenants and tenant deposits.   The owner allowed others to enter the property prior to the tenants giving up...

possession it tainted the move out inspection.  I communicated this to owner several times and did send an email of preliminary items we may be holding deposit funds.  I also indicated there are certain items that are considered NORMAL WEAR AND TEAR  on a property to Ms. Hall as well.     Marcie C[redacted]Associate BrokerClagett Management[redacted]Frederick, MD [redacted]###-###-#######-###-#### - faxDISCLAIMER:This e-mail is only intended for the person(s) to whom it is addressed and may contain confidential information.  Unless stated to the contrary, any opinion or comments are personal to the writer and do not represent the official view of the company.  If you have received this e-mail in error, please notify us immediately by reply e-mail and then delete this message from your system.  Please do not copy it or use it for any purposes, or disclose it contents to any other person.  Thank you for your cooperation. This company is a debt collector. This communication is being sent in an effort to collect a debt and any information obtained will be used for that purpose.