First and foremost, we are really perplexed as to why you choose to use Revdex.com website as a form of communication instead of contacting us directly. To make it clear, we do not stand up our clients. If our client made an appointment it would have been confirmed previously, and someone would have been there. If a client did not respond to us confirming, then we assume that they might have canceled it. We work by appointment only and cannot be responsible for client’s lack of communication. Which is the tendency for [redacted] to do, hence it has taken close to 3 years to build their album. In fact, when our receptionist called to inform [redacted] that their albums have come in and to schedule a pick up. The first question was regarding the date on the album. This is a very unusual reaction from any client, unless if they possibly approved the design, and did not realize the mistake until it went to print. If there was a mistake in the original design, the client must make a revision/change by responding to the album company. Without the revision, the album company would not be aware to make the change. Again, [redacted] approved her design on April 20, 2016. We will be happy to provide the e-mail from the album company stating that the client approved it. As for parent’s albums, [redacted] was not only informed, but was also shown samples of Replica parent albums. She was also explained that Replica means that it an identical replicated design as the Main (Bride and Grooms albums), hence the affordable price (that Mr. Pruett waved for this client). In order to have different photos then the Main album, the client would have to upgrade to a different album style that is a higher price. During the album consultation with Mr. Pruett, the clients were explained all their options and shown a price list for all the option. We will be happy to ship client the albums, upon the payment and confirmation of the address. Since they have been sitting in our studio since May of 2016. I will send them an e-mail with my e-mail address, and phone number. Though the studio moved in July, or phone number is still the sameTell us why here...
First and foremost, we are really perplexed as to why you choose to use Revdex.com website as a form of communication instead of contacting us directly. To make it clear, we do not stand up our clients. If our client made an appointment it would have been confirmed previously, and someone would have been there. If a client did not respond to us confirming, then we assume that they might have canceled it. We work by appointment only and cannot be responsible for client’s lack of communication. Which is the tendency for [redacted] to do, hence it has taken close to 3 years to build their album. In fact, when our receptionist called to inform [redacted] that their albums have come in and to schedule a pick up. The first question was regarding the date on the album. This is a very unusual reaction from any client, unless if they possibly approved the design, and did not realize the mistake until it went to print. If there was a mistake in the original design, the client must make a revision/change by responding to the album company. Without the revision, the album company would not be aware to make the change. Again, [redacted] approved her design on April 20, 2016. We will be happy to provide the e-mail from the album company stating that the client approved it. As for parent’s albums, [redacted] was not only informed, but was also shown samples of Replica parent albums. She was also explained that Replica means that it an identical replicated design as the Main (Bride and Grooms albums), hence the affordable price (that Mr. Pruett waved for this client). In order to have different photos then the Main album, the client would have to upgrade to a different album style that is a higher price. During the album consultation with Mr. Pruett, the clients were explained all their options and shown a price list for all the option. We will be happy to ship client the albums, upon the payment and confirmation of the address. Since they have been sitting in our studio since May of 2016. I will send them an e-mail with my e-mail address, and phone number. Though the studio moved in July, or phone number is still the sameTell us why here...
We have tried to contact you multiple time with our response, but unable to get through. Please advice