[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait until for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]
Thank you for mediating this consumer complaint from our customer, Case Number: [redacted] .Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriouslyBefore customers commit to our day free trial, our customers have to affirm and acknowledge the terms & conditions for our autoship program by marking the *** check-boxes.According to our records,customer ordered our Skin Cream and Eye Serum on a day trial basis back on 04/14/and paid the shipping and handling fees of $and $4.95.The trial expired on 04/28/and due to the fact that our customer did not contact us to cancel their trial they were subsequently charged for the original shipments on 04/28/$for the Skin Cream and $for the Eye SerumDue to no cancellation the autoship program took effectThe following month on 05/28/the customer was charged for new shipments, $for the Skin Cream and $for the Eye SerumCustomer contacted our Customer Service on 05/29/and requested for the subscription to be cancelled, which we did .However we feel for our customer’s concerns and do apologize for the inconvenience, thus we will be providing full refunds for the charges on 05/28/2017,$for the Skin Cream and $for the Eye Serum for any misunderstanding when placing the order.Here are the refund confirmations:$Trans ID [redacted] $Trans ID: [redacted] Refunds should reflect on customer’s account within to business days.Please relay this information to our customer and feel free to let us know should you have further questions
Thank you for mediating this consumer complaint from our customer, Case Number: [redacted] Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriouslyBefore customers commit to our day free trial, our customers have to affirm and acknowledge the terms & conditions for our auto-ship program by marking the T&C check-boxesAccording to our records, customer ordered our products the Face cream and the Eye serum on a day trial basis back on 04/30/and paid the shipping and handling fees of $and $The trial expired on 05/14/and due to the fact that our customer did not contact us to cancel their trial they were subsequently charged for the original shipments on 05/14/17$for the face cream and $for the eye serumDue to no cancellation the autoship program took effectThe following date, on 06/14/the customer was charged again for both in the amount of $for the Face cream, $for the Eye serum, and shipped out two more productsAlong with that on 07/14/the customer was charged for the Face cream in the amount of $94.26, $for the Eye serum, and shipped out more productCustomer had contacted our Customer Service on 07/18/and requested for the subscription to be cancelledWe immediately granted the request and cancelled the account.Customer then requested a refundOur Customer Service had issued a courtesy refund of $for the charge on 07/14/and $charged on 06/14/for the face creamWe also issued a refund for the charge on 07/14/in the amount of $and $charged on 06/14/for the Eye SerumHowever, we feel our customers concerns and do apologize for the inconvenience, thus we will be providing the remaining refund of $for the face cream charged on 06/14/and $for the eye cream charged on 06/14/Here are the refund confirmations:$Trans ID:dated 08/07/$Trans ID:dated 08/07/17.Refunds should reflect on customer’s account within to business days.Please relay this information to our customer and feel free to let us know should you have further questions
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me. I consider this complaint resolved
Regards,
*** ***
Thank you for mediating this consumer complaint from our customer, Case Number: ***.Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriouslyBefore customers commit to our day free trial, our customers have to affirm and
acknowledge the terms & conditions for our autoship program by marking the T&C check-boxesAccording to our records,customer ordered our Skin Cream and Eye Serum on a day trial basis back on 06/27/and paid the shipping and handling fees of $and $4.95.The trial expired on 07/11/and due to the fact that our customer did not contact us to cancel their trial they were subsequently charged for the original shipments on 07/11/$for the Skin Cream and $for the Eye Serum.Customer contacted our Customer Service on 07/11/and requested for the subscription to be cancelled,which we did.However we feel for our customer’s concerns and do apologize for the inconvenience, thus we will be providing refunds for the charges on 07/11/2017, $for the Skin Cream and $for the Eye Serum for any misunderstanding when placing the order.Here are the refund confirmations:*** *** *** *** ***
*** *** *** *** ***Refunds should reflect on customer’s account within to business days.Please relay this information to our customer and feel free to let us know should you have further questions
Thank you for mediating this consumer complaint from our customer, Case Number:***Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriouslyBefore customers commit to our day free trial, our customers have to affirm and
acknowledge the terms & conditions for our autoship program by marking the T&C check-boxesAccording to our records, the customer ordered our face cream and eye serum on a day trial basis back on 07/02/and paid the shipping and handling fees of $and $The trial expired on 07/16/and due to the fact that our customer did not contact us to cancel their trial they were subsequently charged for the original shipments on 07/16/$for the face cream and $for the eye serumDue to no cancellation the autoship program took effectThe following month on 08/16/the customer was charged for new shipments, $for the face cream and $for the eye serumThe last order charged to our customer was on 09/16/2017: $for the face cream and $for the eye serum.The customer contacted our Customer Service on 09/16/and requested for the subscription to be cancelled, which we didHowever we feel for our customer’s concerns and do apologize for the inconvenience, thus we will be providing a full refund for the charge on 09/16/2017, $for the face cream and $for the eye serum for any misunderstanding when placing the order.Here are the refund confirmations:
*** *** *** *** *** ***
*** *** *** *** *** ***Refunds should reflect on customer’s account within to business days.Please relay this information to our customer and feel free to let us know should you have further questions
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
Thank you for mediating this consumer complaint from our customer, Case Number: [redacted] .Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriously. Before customers commit to our 14 day free trial, our customers have to affirm and...
acknowledge the terms & conditions for our autoship program by marking the T&C check-boxes. According to our records, customer ordered our Skin Cream on a 14 day trial basis back on 06/25/2017 and paid the shipping and handling fee of $4.95.The trial expired on 07/09/2017 and due to the fact that the customer didn’t cancel they were charged $89.31 for the original shipment.The following month on 08/09/2017 the customer was charged $94.26 for a new a shipment.Customer contacted our Customer Service on 08/12/2017 and requested for her subscription to be cancelled, which we did. However we feel for our customer’s concerns and do apologize for the inconvenience,thus will be providing the following refunds, $94.26 for the charge on 08/09/2017 and a refund for the $89.31 charged on 08/09/2017 for any misunderstanding when placing the order. Here are the refund confirmations.[redacted]Please allow up to 3-4 weeks for refund .Please relay this information to our customer and feel free to let us know should you have further questions.
Thank you for mediating this consumer complaint from our customer, Case Number:[redacted].Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriously. Before customers commit to our 14 day free trial, our customers have to affirm and...
acknowledge the terms & conditions for our autoship program by marking the [redacted] check-boxes.According to our records,customer ordered our Skin Cream and Eye Serum on a 14 day trial basis back on 04/14/2017 and paid the shipping and handling fees of $5.99 and $4.95.The trial expired on 04/28/2017 and due to the fact that our customer did not contact us to cancel their trial they were subsequently charged for the original shipments on 04/28/2017 $89.31 for the Skin Cream and $87.47 for the Eye Serum. Due to no cancellation the autoship program took effect. The following month on 05/28/2017 the customer was charged for new shipments, $94.26 for the Skin Cream and $92.42 for the Eye Serum. Customer contacted our Customer Service on 05/29/2017 and requested for the subscription to be cancelled, which we did .However we feel for our customer’s concerns and do apologize for the inconvenience, thus we will be providing full refunds for the charges on 05/28/2017,$94.26 for the Skin Cream and $92.42 for the Eye Serum for any misunderstanding when placing the order.Here are the refund confirmations:$94.26 Trans ID[redacted] $92.42 Trans ID:[redacted] Refunds should reflect on customer’s account within 3 to 7 business days.Please relay this information to our customer and feel free to let us know should you have further questions.
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Thank you for mediating this consumer complaint from our customer, Case Number: [redacted]. Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriously. Before customers commit to our 14 day free trial, our customers have to affirm and...
acknowledge the terms & conditions for our auto-ship program by marking the T&C check-boxes. According to our records, customer ordered our products the Face cream and the Eye serum on a 14 day trial basis back on 04/30/17 and paid the shipping and handling fees of $5.99 and $4.95. The trial expired on 05/14/17 and due to the fact that our customer did not contact us to cancel their trial they were subsequently charged for the original shipments on 05/14/17$89.31 for the face cream and $87.47 for the eye serum. Due to no cancellation the autoship program took effect. The following date, on 06/14/2017 the customer was charged again for both in the amount of $94.26 for the Face cream, $92.42 for the Eye serum, and shipped out two more products. Along with that on 07/14/2017 the customer was charged for the Face cream in the amount of $94.26, $92.42 for the Eye serum, and shipped out more product. Customer had contacted our Customer Service on 07/18/17 and requested for the subscription to be cancelled. We immediately granted the request and cancelled the account.Customer then requested a refund. Our Customer Service had issued a courtesy refund of $94.26 for the charge on 07/14/2017 and $32.99 charged on 06/14/2017 for the face cream. We also issued a refund for the charge on 07/14/2017 in the amount of $92.42 and $32.35 charged on 06/14/2017 for the Eye Serum. However, we feel our customers concerns and do apologize for the inconvenience, thus we will be providing the remaining refund of $61.27 for the face cream charged on 06/14/2017 and $60.07 for the eye cream charged on 06/14/17. Here are the refund confirmations:$61.27 Trans ID:3659940187 dated 08/07/17. $60.07 Trans ID:3659940130 dated 08/07/17.Refunds should reflect on customer’s account within 3 to 5 business days.Please relay this information to our customer and feel free to let us know should you have further questions.
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait until for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]
Thank you for mediating this consumer complaint from our customer, Case Number: [redacted] .Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriouslyBefore customers commit to our day free trial, our customers have to affirm and acknowledge the terms & conditions for our autoship program by marking the *** check-boxes.According to our records,customer ordered our Skin Cream and Eye Serum on a day trial basis back on 04/14/and paid the shipping and handling fees of $and $4.95.The trial expired on 04/28/and due to the fact that our customer did not contact us to cancel their trial they were subsequently charged for the original shipments on 04/28/$for the Skin Cream and $for the Eye SerumDue to no cancellation the autoship program took effectThe following month on 05/28/the customer was charged for new shipments, $for the Skin Cream and $for the Eye SerumCustomer contacted our Customer Service on 05/29/and requested for the subscription to be cancelled, which we did .However we feel for our customer’s concerns and do apologize for the inconvenience, thus we will be providing full refunds for the charges on 05/28/2017,$for the Skin Cream and $for the Eye Serum for any misunderstanding when placing the order.Here are the refund confirmations:$Trans ID [redacted] $Trans ID: [redacted] Refunds should reflect on customer’s account within to business days.Please relay this information to our customer and feel free to let us know should you have further questions
Thank you for mediating this consumer complaint from our customer, Case Number: [redacted] Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriouslyBefore customers commit to our day free trial, our customers have to affirm and acknowledge the terms & conditions for our auto-ship program by marking the T&C check-boxesAccording to our records, customer ordered our products the Face cream and the Eye serum on a day trial basis back on 04/30/and paid the shipping and handling fees of $and $The trial expired on 05/14/and due to the fact that our customer did not contact us to cancel their trial they were subsequently charged for the original shipments on 05/14/17$for the face cream and $for the eye serumDue to no cancellation the autoship program took effectThe following date, on 06/14/the customer was charged again for both in the amount of $for the Face cream, $for the Eye serum, and shipped out two more productsAlong with that on 07/14/the customer was charged for the Face cream in the amount of $94.26, $for the Eye serum, and shipped out more productCustomer had contacted our Customer Service on 07/18/and requested for the subscription to be cancelledWe immediately granted the request and cancelled the account.Customer then requested a refundOur Customer Service had issued a courtesy refund of $for the charge on 07/14/and $charged on 06/14/for the face creamWe also issued a refund for the charge on 07/14/in the amount of $and $charged on 06/14/for the Eye SerumHowever, we feel our customers concerns and do apologize for the inconvenience, thus we will be providing the remaining refund of $for the face cream charged on 06/14/and $for the eye cream charged on 06/14/Here are the refund confirmations:$Trans ID:dated 08/07/$Trans ID:dated 08/07/17.Refunds should reflect on customer’s account within to business days.Please relay this information to our customer and feel free to let us know should you have further questions
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me. I consider this complaint resolved
Regards,
*** ***
Thank you for mediating this consumer complaint from our customer, Case Number: ***.Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriouslyBefore customers commit to our day free trial, our customers have to affirm and
acknowledge the terms & conditions for our autoship program by marking the T&C check-boxesAccording to our records,customer ordered our Skin Cream and Eye Serum on a day trial basis back on 06/27/and paid the shipping and handling fees of $and $4.95.The trial expired on 07/11/and due to the fact that our customer did not contact us to cancel their trial they were subsequently charged for the original shipments on 07/11/$for the Skin Cream and $for the Eye Serum.Customer contacted our Customer Service on 07/11/and requested for the subscription to be cancelled,which we did.However we feel for our customer’s concerns and do apologize for the inconvenience, thus we will be providing refunds for the charges on 07/11/2017, $for the Skin Cream and $for the Eye Serum for any misunderstanding when placing the order.Here are the refund confirmations:*** *** *** *** ***
*** *** *** *** ***Refunds should reflect on customer’s account within to business days.Please relay this information to our customer and feel free to let us know should you have further questions
Thank you for mediating this consumer complaint from our customer, Case Number:***Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriouslyBefore customers commit to our day free trial, our customers have to affirm and
acknowledge the terms & conditions for our autoship program by marking the T&C check-boxesAccording to our records, the customer ordered our face cream and eye serum on a day trial basis back on 07/02/and paid the shipping and handling fees of $and $The trial expired on 07/16/and due to the fact that our customer did not contact us to cancel their trial they were subsequently charged for the original shipments on 07/16/$for the face cream and $for the eye serumDue to no cancellation the autoship program took effectThe following month on 08/16/the customer was charged for new shipments, $for the face cream and $for the eye serumThe last order charged to our customer was on 09/16/2017: $for the face cream and $for the eye serum.The customer contacted our Customer Service on 09/16/and requested for the subscription to be cancelled, which we didHowever we feel for our customer’s concerns and do apologize for the inconvenience, thus we will be providing a full refund for the charge on 09/16/2017, $for the face cream and $for the eye serum for any misunderstanding when placing the order.Here are the refund confirmations:
*** *** *** *** *** ***
*** *** *** *** *** ***Refunds should reflect on customer’s account within to business days.Please relay this information to our customer and feel free to let us know should you have further questions
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
Thank you for mediating this consumer complaint from our customer, Case Number: [redacted] .Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriously. Before customers commit to our 14 day free trial, our customers have to affirm and...
acknowledge the terms & conditions for our autoship program by marking the T&C check-boxes. According to our records, customer ordered our Skin Cream on a 14 day trial basis back on 06/25/2017 and paid the shipping and handling fee of $4.95.The trial expired on 07/09/2017 and due to the fact that the customer didn’t cancel they were charged $89.31 for the original shipment.The following month on 08/09/2017 the customer was charged $94.26 for a new a shipment.Customer contacted our Customer Service on 08/12/2017 and requested for her subscription to be cancelled, which we did. However we feel for our customer’s concerns and do apologize for the inconvenience,thus will be providing the following refunds, $94.26 for the charge on 08/09/2017 and a refund for the $89.31 charged on 08/09/2017 for any misunderstanding when placing the order. Here are the refund confirmations.[redacted]Please allow up to 3-4 weeks for refund .Please relay this information to our customer and feel free to let us know should you have further questions.
Thank you for mediating this consumer complaint from our customer, Case Number:[redacted].Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriously. Before customers commit to our 14 day free trial, our customers have to affirm and...
acknowledge the terms & conditions for our autoship program by marking the [redacted] check-boxes.According to our records,customer ordered our Skin Cream and Eye Serum on a 14 day trial basis back on 04/14/2017 and paid the shipping and handling fees of $5.99 and $4.95.The trial expired on 04/28/2017 and due to the fact that our customer did not contact us to cancel their trial they were subsequently charged for the original shipments on 04/28/2017 $89.31 for the Skin Cream and $87.47 for the Eye Serum. Due to no cancellation the autoship program took effect. The following month on 05/28/2017 the customer was charged for new shipments, $94.26 for the Skin Cream and $92.42 for the Eye Serum. Customer contacted our Customer Service on 05/29/2017 and requested for the subscription to be cancelled, which we did .However we feel for our customer’s concerns and do apologize for the inconvenience, thus we will be providing full refunds for the charges on 05/28/2017,$94.26 for the Skin Cream and $92.42 for the Eye Serum for any misunderstanding when placing the order.Here are the refund confirmations:$94.26 Trans ID[redacted] $92.42 Trans ID:[redacted] Refunds should reflect on customer’s account within 3 to 7 business days.Please relay this information to our customer and feel free to let us know should you have further questions.
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Thank you for mediating this consumer complaint from our customer, Case Number: [redacted]. Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriously. Before customers commit to our 14 day free trial, our customers have to affirm and...
acknowledge the terms & conditions for our auto-ship program by marking the T&C check-boxes. According to our records, customer ordered our products the Face cream and the Eye serum on a 14 day trial basis back on 04/30/17 and paid the shipping and handling fees of $5.99 and $4.95. The trial expired on 05/14/17 and due to the fact that our customer did not contact us to cancel their trial they were subsequently charged for the original shipments on 05/14/17$89.31 for the face cream and $87.47 for the eye serum. Due to no cancellation the autoship program took effect. The following date, on 06/14/2017 the customer was charged again for both in the amount of $94.26 for the Face cream, $92.42 for the Eye serum, and shipped out two more products. Along with that on 07/14/2017 the customer was charged for the Face cream in the amount of $94.26, $92.42 for the Eye serum, and shipped out more product. Customer had contacted our Customer Service on 07/18/17 and requested for the subscription to be cancelled. We immediately granted the request and cancelled the account.Customer then requested a refund. Our Customer Service had issued a courtesy refund of $94.26 for the charge on 07/14/2017 and $32.99 charged on 06/14/2017 for the face cream. We also issued a refund for the charge on 07/14/2017 in the amount of $92.42 and $32.35 charged on 06/14/2017 for the Eye Serum. However, we feel our customers concerns and do apologize for the inconvenience, thus we will be providing the remaining refund of $61.27 for the face cream charged on 06/14/2017 and $60.07 for the eye cream charged on 06/14/17. Here are the refund confirmations:$61.27 Trans ID:3659940187 dated 08/07/17. $60.07 Trans ID:3659940130 dated 08/07/17.Refunds should reflect on customer’s account within 3 to 5 business days.Please relay this information to our customer and feel free to let us know should you have further questions.