Clancy's Pest Inspection

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]

To whom it may concern;After reviewing the consumer's complaint, we reached out to Mr [redacted] and went over the issueHe originally spoke with one of our customer service manager ( [redacted] ) on 12/28/15, Manager tried to resolve the issue by processing a $refund in good faith back to his credit cardConsumer then filed a formal complaint with the Revdex.comI spoke with Mr [redacted] this morning and explained that the "FREE' putter was only a gift if he participate in a test play with a day money back guaranteeI pulled the recording where our sale representative explained if he did not participate in the test play he would not receive the putter and the consumer agree to just the Holiday Grab bag for $The recording clearly states no putter, played it back for Mr [redacted] and also made him aware of the $refund that was processed on 01/07/and should have been posted to his accountWe see this complaint as resolved and consumer agreed to update his reviewPlease let me know if there is anything else we can do on our end and/or if you would like us to send over the recording [redacted] *** [redacted] Director of Public Relations(949) 699-x

To Whom it may concern;We've made several attempts to reach out to Mr [redacted] and have been unsuccessfulEverything noted in his desired settlement was previously taken care ofWe refunded and cancelled out his VIP membership on 09/19/16, he also called in to return his clubs that he had only tried out for day on 08/01/We received his golf clubs on 08/15/and a refund of $was done on 08/26/We have considered this matter closed and resolved Thank you, [redacted] WCG

To whom it may concern, Mr [redacted] spoke with one of our customer service managers on 08/and resolved matterOriginally Mr [redacted] call us on 08/to return his clubs, he participated in our day test play money back guaranteeAt the time when he called our customer service he was already past his days for his full money back, a credit was given although he past his trial period of days refund was done in the amount $Customer is now requesting full refund, per conversation Mr [redacted] had with my customer service department we will issue the remaining refund of $upon receipt of clubsThank you, [redacted]

To whom it may concern; The refund for [redacted] was processed on 11/04/in the amount of $After doing some research I found that the credit card we have on file has an expired expiration date, therefore the refund did not go throughI did however speak with Mr [redacted] and he provided me with an updated expiration date, refund should go through within hoursIf you may have any further questions please feel free to contact me directly Thank you, [redacted] Director of Public Relations(949) 699-***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

To whom it may concern:We have considered this complaint as resolved and closedWe spoke with customer today 12/29/15, there was some miscommunication along the wayWe have now taken care of the issuePer customers request he will keep the clubs at no additional cost and as promised we have
rushed out on a 2-day shipping a full set of Irons and dozen golf balls to show good faith on our endCustomer is happy and will update review once he receives the clubsPlease contact me directly with any questions or concernsThis matter is now resolved and closed! Thank you!*** ***(949) 699-x ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.Hello Revdex.com,Although I have been refunded the appropriate amounts and have exchanged voicemails with ***, what she is failing to acknowledge is the horrible and unethical manner in which Warrior conducts businessWhen I returned their completely sub-standard product, I had to follow up with them every single day to ensure they received it and that they were going to process my refundThrough these follow ups, each and every day I was given the run-around, including being transferred to a different person each day, being told a different refund status each day, being told a different excuse every single day as to why I hadn't received my refund as of yetI was lied to regarding when and if I would receive a call back from a manager, a confirmation email and that the money would be in my account the next dayI was lied to from one manager that their computer system was down and thus they weren't able to process the refund but as a kind gesture, he was going to send me golf balls and a hat that I still have never received to this dateFurthermore, I was given a guilt trip by this same manager saying in a pouty manner things like "why don't you like us?"When I demanded that he not debit my account for the *** VIP membership in advance, he lied to me and said he would take care of itHe didn't, and my account was debited days laterDuring that conversation he continually interrupted me as he gave me the sales pitch as to why I should want the membershipWhen I intervened, he again gave me a guilt trip saying, "I am just trying to do my job in selling you this membership". It is crystal clear that Warrior uses guilt tactics, lies and delays to generate and keep revenue flowingThey are unethical and below board the way they treat, manipulate and swindle their customersI will not be satisfied until *** and Warrior admit that they handled my entire transaction unprofessionally and unethically.Sincerely,*** ***
Regards,
*** ***

Dear ***,I've spoke with customer and explain our policyWe do provide customer with a Return Authorization number that they use to return the clubs but we don't cover shipping to send the clubs back But in good faith we have provided customer with a FedEx return label that he can use to
send clubs backI have also refunded the full amount of $back onto his credit cardPlease let me know if you have any questions. Thank you, *** ***(949) 699-x***

I spoke with the consumer on 6/22/We had a lengthy discussion about the conversation he had with the representative and I explained the promotion that we arecurrently running and guidelines It appears there was a miscommunication.I have added the customer's number to our company's Do Not
Call list and Warrior is fulfilling the customer's request and a package is being sent to him

In regards to the consumer's complaint, the initial item was out of stock and was replaced with another club at equal or greater value.We apologize for any inconvenience this may have caused the customerThe customer spoke with a manager in customer service on 5/5/regarding the item in question
The item was shipped to the consumer on 5/via fand was delivered on 5/12/15.If the customer has any questions or concerns he can the customer service department at 800-580-8622.*** ***

In regards to complaint ID# ***, there was an error and when the customer initially called customer service about it, it was explained to him that it was an error and customer agreed to accept a corrected set of clubsThis conversation was with the manager to who the customer mentions in
his letter to the Revdex.comThis individual was not the sales representative as stated in the complaint.The customer then called back the following day with his bank on the line. Our policy states that we must speak to the listed recipientEventually the call was transferred to a supervisor, the customer was issued a return number and the amount of $438,(total charge to card) was refunded to the customer.Warrior Custom Golf

To Whom this may concern, I spoke the consumer *** ***, looks like there was some mis-understandingOur sales representative was very clear on the phone that Mrs*** would be charged $for two clubs and with participating in our test play we would then give her a Holiday grab bag and
a True Balance putter absolutely freeI also played back the recording for the consumer and she agreed she misunderstoodWe have considered this matter resolved. If any further actions are needed please feel free to contact me directly. Thank you,
*** ***Dirrector of Public Relations(949) 699-***

To whom it may concern, Mr*** spoke with one of our customer service managers on 08/and resolved matterOriginally Mr*** call us on 08/to return his clubs, he participated in our day test play money back guaranteeAt the time when he called our customer service he
was already past his days for his full money back, a credit was given although he past his trial period of days refund was done in the amount $Customer is now requesting full refund, per conversation Mr*** had with my customer service department we will issue the remaining refund of $upon receipt of clubs. Thank you, *** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

To whom it may concern;After reviewing the consumer's complaint, we reached out to Mr*** and went over the issueHe originally spoke with one of our customer service manager (*** ***) on 12/28/15, Manager tried to resolve the issue by processing a $refund in good faith back to his
credit cardConsumer then filed a formal complaint with the Revdex.comI spoke with Mr*** this morning and explained that the "FREE' putter was only a gift if he participate in a test play with a day money back guaranteeI pulled the recording where our sale representative explained if he did not participate in the test play he would not receive the putter and the consumer agree to just the Holiday Grab bag for $The recording clearly states no putter, played it back for Mr*** and also made him aware of the $refund that was processed on 01/07/and should have been posted to his accountWe see this complaint as resolved and consumer agreed to update his reviewPlease let me know if there is anything else we can do on our end and/or if you would like us to send over the recording. *** ***
*** ***Director of Public Relations(949) 699-x

To Whom it may concern;We've made several attempts to reach out to Mr*** and have been unsuccessfulEverything noted in his desired settlement was previously taken care ofWe refunded and cancelled out his VIP membership on 09/19/16, he also called in to return his clubs that he had only
tried out for day on 08/01/We received his golf clubs on 08/15/and a refund of $was done on 08/26/We have considered this matter closed and resolved. Thank you, *** ***WCG

To whom it may concern; The refund for *** *** was processed on 11/04/in the amount of $After doing some research I found that the credit card we have on file has an expired expiration date, therefore the refund did not go throughI did however speak with Mr*** and he
provided me with an updated expiration date, refund should go through within hoursIf you may have any further questions please feel free to contact me directly. Thank you, *** ***Director of Public Relations(949) 699-***

To whom it may concern;In regards to the above-referenced consumer complaint, we have considered this matter resolvedWe've made multiple attempts to get in touch with Mr*** and have been unsuccessfulWe were able to pull up the recording between Mr*** and Mr*** *** *ur
customer service manager and found that he was only promised a refund of $133, which was refunded back into his account on 02/24/The additional $that the customer is disputing has also been refunded back into his account as a good gesture of faith on 03/21/ We have considered this complaint as resolved and closed as we were unable to get in touch with consumerPlease contact me directly with any questions or concerns. Thank you,*** ***Director of Public Relations(949) 699-x***