To whom it may concern:We have considered this complaint as resolved and closed. We spoke with customer today 12/29/15, there was some miscommunication along the way. We have now taken care of the issue. Per customers request he will keep the clubs at no additional cost and as promised we have...
rushed out on a 2-day shipping a full set of Irons and 2 dozen golf balls to show good faith on our end. Customer is happy and will update review once he receives the clubs. Please contact me directly with any questions or concerns. This matter is now resolved and closed! Thank you 699-2499 x [redacted]
In regards to complaint ID# [redacted], there was an error and when the customer initially called customer service about it, it was explained to him that it was an error and customer agreed to accept a corrected set of clubs. This conversation was with the manager to who the customer mentions in...
his letter to the Revdex.com. This individual was not the sales representative as stated in the complaint.The customer then called back the following day with his bank on the line. Our policy states that we must speak to the listed recipient. Eventually the call was transferred to a supervisor, the customer was issued a return number and the amount of $438,95 (total charge to card) was refunded to the customer.Warrior Custom Golf
To whom it may concern; The refund for [redacted] was processed on 11/04/15 in the amount of $258.00. After doing some research I found that the credit card we have on file has an expired expiration date, therefore the refund did not go through. I did however speak with Mr. [redacted] and he...
provided me with an updated expiration date, refund should go through within 24 hours. If you may have any further questions please feel free to contact me directly. Thank you, [redacted]Director of Public Relations(949) 699-2499 [redacted]
To Whom it may concern;We've made several attempts to reach out to Mr. [redacted] and have been unsuccessful. Everything noted in his desired settlement was previously taken care of. We refunded and cancelled out his VIP membership on 09/19/16, he also called in to return his clubs that he had only...
tried out for 1 day on 08/01/16. We received his golf clubs on 08/15/16 and a refund of $399 was done on 08/26/16. We have considered this matter closed and resolved. Thank you, [redacted]WCG
To whom it may concern, Mr. [redacted] spoke with one of our customer service managers on 08/22 and resolved matter. Originally Mr. [redacted] call us on 08/08 to return his clubs, he participated in our 45 day test play money back guarantee. At the time when he called our customer service he...
was already past his 45 days for his full money back, a credit was given although he past his trial period of 45 days refund was done in the amount $279.50. Customer is now requesting full refund, per conversation Mr. [redacted] had with my customer service department we will issue the remaining refund of $176.95 upon receipt of clubs. Thank you, [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.Hello Revdex.com,Although I have been refunded the appropriate amounts and have exchanged voicemails with [redacted], what she is failing to acknowledge is the horrible and unethical manner in which Warrior conducts business. When I returned their completely sub-standard product, I had to follow up with them every single day to ensure they received it and that they were going to process my refund. Through these follow ups, each and every day I was given the run-around, including being transferred to a different person each day, being told a different refund status each day, being told a different excuse every single day as to why I hadn't received my refund as of yet. I was lied to regarding when and if I would receive a call back from a manager, a confirmation email and that the money would be in my account the next day. I was lied to from one manager that their computer system was down and thus they weren't able to process the refund but as a kind gesture, he was going to send me golf balls and a hat that I still have never received to this date. Furthermore, I was given a guilt trip by this same manager saying in a pouty manner things like "why don't you like us?". When I demanded that he not debit my account for the [redacted] VIP membership in advance, he lied to me and said he would take care of it. He didn't, and my account was debited 5 days later. During that conversation he continually interrupted me as he gave me the sales pitch as to why I should want the membership. When I intervened, he again gave me a guilt trip saying, "I am just trying to do my job in selling you this membership". It is crystal clear that Warrior uses guilt tactics, lies and delays to generate and keep revenue flowing. They are unethical and below board the way they treat, manipulate and swindle their customers. I will not be satisfied until [redacted] and Warrior admit that they handled my entire transaction unprofessionally and unethically.Sincerely,[redacted]
Regards,
[redacted]
To whom it may concern;In regards to the above-referenced consumer complaint, we have considered this matter resolved. We've made multiple attempts to get in touch with Mr. [redacted] and have been unsuccessful. We were able to pull up the recording between Mr. [redacted] and Mr. [redacted]ur...
customer service manager and found that he was only promised a refund of $133, which was refunded back into his account on 02/24/2016. The additional $17 that the customer is disputing has also been refunded back into his account as a good gesture of faith on 03/21/2016. We have considered this complaint as resolved and closed as we were unable to get in touch with consumer. Please contact me directly with any questions or concerns. Thank you,[redacted]Director of Public Relations(949) 699-2499 x. [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
To whom it may concern;After reviewing the consumer's complaint, we reached out to Mr. [redacted] and went over the issue. He originally spoke with one of our customer service manager ([redacted]) on 12/28/15, Manager tried to resolve the issue by processing a $20.00 refund in good faith back to his...
credit card. Consumer then filed a formal complaint with the Revdex.com. I spoke with Mr. [redacted] this morning and explained that the "FREE' putter was only a gift if he participate in a test play with a 45 day money back guarantee. I pulled the recording where our sale representative explained if he did not participate in the test play he would not receive the putter and the consumer agree to just the Holiday Grab bag for $39.95. The recording clearly states no putter, played it back for Mr. [redacted] and also made him aware of the $20.00 refund that was processed on 01/07/16 and should have been posted to his account. We see this complaint as resolved and consumer agreed to update his review. Please let me know if there is anything else we can do on our end and/or if you would like us to send over the recording. [redacted]
[redacted]Director of Public Relations(949) 699-2499 x 385
To whom it may concern:We have considered this complaint as resolved and closed. We spoke with customer today 12/29/15, there was some miscommunication along the way. We have now taken care of the issue. Per customers request he will keep the clubs at no additional cost and as promised we have...
rushed out on a 2-day shipping a full set of Irons and 2 dozen golf balls to show good faith on our end. Customer is happy and will update review once he receives the clubs. Please contact me directly with any questions or concerns. This matter is now resolved and closed! Thank you 699-2499 x [redacted]
In regards to complaint ID# [redacted], there was an error and when the customer initially called customer service about it, it was explained to him that it was an error and customer agreed to accept a corrected set of clubs. This conversation was with the manager to who the customer mentions in...
his letter to the Revdex.com. This individual was not the sales representative as stated in the complaint.The customer then called back the following day with his bank on the line. Our policy states that we must speak to the listed recipient. Eventually the call was transferred to a supervisor, the customer was issued a return number and the amount of $438,95 (total charge to card) was refunded to the customer.Warrior Custom Golf
To whom it may concern; The refund for [redacted] was processed on 11/04/15 in the amount of $258.00. After doing some research I found that the credit card we have on file has an expired expiration date, therefore the refund did not go through. I did however speak with Mr. [redacted] and he...
provided me with an updated expiration date, refund should go through within 24 hours. If you may have any further questions please feel free to contact me directly. Thank you, [redacted]Director of Public Relations(949) 699-2499 [redacted]
To Whom it may concern;We've made several attempts to reach out to Mr. [redacted] and have been unsuccessful. Everything noted in his desired settlement was previously taken care of. We refunded and cancelled out his VIP membership on 09/19/16, he also called in to return his clubs that he had only...
tried out for 1 day on 08/01/16. We received his golf clubs on 08/15/16 and a refund of $399 was done on 08/26/16. We have considered this matter closed and resolved. Thank you, [redacted]WCG
To whom it may concern, Mr. [redacted] spoke with one of our customer service managers on 08/22 and resolved matter. Originally Mr. [redacted] call us on 08/08 to return his clubs, he participated in our 45 day test play money back guarantee. At the time when he called our customer service he...
was already past his 45 days for his full money back, a credit was given although he past his trial period of 45 days refund was done in the amount $279.50. Customer is now requesting full refund, per conversation Mr. [redacted] had with my customer service department we will issue the remaining refund of $176.95 upon receipt of clubs. Thank you, [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.Hello Revdex.com,Although I have been refunded the appropriate amounts and have exchanged voicemails with [redacted], what she is failing to acknowledge is the horrible and unethical manner in which Warrior conducts business. When I returned their completely sub-standard product, I had to follow up with them every single day to ensure they received it and that they were going to process my refund. Through these follow ups, each and every day I was given the run-around, including being transferred to a different person each day, being told a different refund status each day, being told a different excuse every single day as to why I hadn't received my refund as of yet. I was lied to regarding when and if I would receive a call back from a manager, a confirmation email and that the money would be in my account the next day. I was lied to from one manager that their computer system was down and thus they weren't able to process the refund but as a kind gesture, he was going to send me golf balls and a hat that I still have never received to this date. Furthermore, I was given a guilt trip by this same manager saying in a pouty manner things like "why don't you like us?". When I demanded that he not debit my account for the [redacted] VIP membership in advance, he lied to me and said he would take care of it. He didn't, and my account was debited 5 days later. During that conversation he continually interrupted me as he gave me the sales pitch as to why I should want the membership. When I intervened, he again gave me a guilt trip saying, "I am just trying to do my job in selling you this membership". It is crystal clear that Warrior uses guilt tactics, lies and delays to generate and keep revenue flowing. They are unethical and below board the way they treat, manipulate and swindle their customers. I will not be satisfied until [redacted] and Warrior admit that they handled my entire transaction unprofessionally and unethically.Sincerely,[redacted]
Regards,
[redacted]
To whom it may concern;In regards to the above-referenced consumer complaint, we have considered this matter resolved. We've made multiple attempts to get in touch with Mr. [redacted] and have been unsuccessful. We were able to pull up the recording between Mr. [redacted] and Mr. [redacted]ur...
customer service manager and found that he was only promised a refund of $133, which was refunded back into his account on 02/24/2016. The additional $17 that the customer is disputing has also been refunded back into his account as a good gesture of faith on 03/21/2016. We have considered this complaint as resolved and closed as we were unable to get in touch with consumer. Please contact me directly with any questions or concerns. Thank you,[redacted]Director of Public Relations(949) 699-2499 x. [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
To whom it may concern;After reviewing the consumer's complaint, we reached out to Mr. [redacted] and went over the issue. He originally spoke with one of our customer service manager ([redacted]) on 12/28/15, Manager tried to resolve the issue by processing a $20.00 refund in good faith back to his...
credit card. Consumer then filed a formal complaint with the Revdex.com. I spoke with Mr. [redacted] this morning and explained that the "FREE' putter was only a gift if he participate in a test play with a 45 day money back guarantee. I pulled the recording where our sale representative explained if he did not participate in the test play he would not receive the putter and the consumer agree to just the Holiday Grab bag for $39.95. The recording clearly states no putter, played it back for Mr. [redacted] and also made him aware of the $20.00 refund that was processed on 01/07/16 and should have been posted to his account. We see this complaint as resolved and consumer agreed to update his review. Please let me know if there is anything else we can do on our end and/or if you would like us to send over the recording. [redacted]
[redacted]Director of Public Relations(949) 699-2499 x 385