Clarencedale Cake

Review: A cake was ordered for my baby shower. We have a copy of order form which clearly states cake is to look like picture given. It looked nothing like it. Cake was wrong colors and designs and it had a bug in the icing. We told the man who delivered the cake that we did not want it and he stated we would get a refund. We have contacted at least 10 times and have had no call back. Customer service is awful. We want a full refund for the cake.Desired Settlement: We want a full refund like we were already promised.

I was introduced to Clarencedale cupcakes a couple of years ago, and I absolutely love them. But that’s where it ends. We ordered our wedding cake from there, white batter with raspberry filling, and white butter cream icing with fancy piping. We picked up the cake the day of the wedding and it was nothing like what was described. We spoke to a man who said he was a part owner and we expressed our unhappiness. The cake was a yellowish tint with gaudy fat piping. It looked like a child did it. He said there was nothing he could do since I needed the cake. My wife was so upset, we said we would never be back, to which he responded “Sorry to hear that “. It doesn’t end there, when we cut into the cake it was YELLOW batter, and the taste was like it came right out of a box. We were very embarrassed to have this cake at our wedding since it was a formal event.The only reason I have decided to write this review is because I have been hearing radio commercials for the bakery and feel a responsibility to all of those couples thinking about ordering there wedding cake from them. Think twice before doing so. Ours was Horrible I hope the owner investigates this, not a spec of untruth in here

Review: A cake was ordered for my baby shower. We have a copy of order form which clearly states cake is to look like picture given. It looked nothing like it. Cake was wrong colors and designs and it had a bug in the icing. We told the man who delivered the cake that we did not want it and he stated we would get a refund. We have contacted at least 10 times and have had no call back. Customer service is awful. We want a full refund for the cake.Desired Settlement: We want a full refund like we were already promised.

I was introduced to Clarencedale cupcakes a couple of years ago, and I absolutely love them. But that’s where it ends. We ordered our wedding cake from there, white batter with raspberry filling, and white butter cream icing with fancy piping. We picked up the cake the day of the wedding and it was nothing like what was described. We spoke to a man who said he was a part owner and we expressed our unhappiness. The cake was a yellowish tint with gaudy fat piping. It looked like a child did it. He said there was nothing he could do since I needed the cake. My wife was so upset, we said we would never be back, to which he responded “Sorry to hear that “. It doesn’t end there, when we cut into the cake it was YELLOW batter, and the taste was like it came right out of a box. We were very embarrassed to have this cake at our wedding since it was a formal event.The only reason I have decided to write this review is because I have been hearing radio commercials for the bakery and feel a responsibility to all of those couples thinking about ordering there wedding cake from them. Think twice before doing so. Ours was Horrible I hope the owner investigates this, not a spec of untruth in here