Initial Business Response / [redacted] (1000, 5, 2015/10/08) */ Contact Name and Title: [redacted] owner Contact Phone: XXX-XXX-XXXX Contact Email: [redacted] @cs.com [redacted] purchased a bridal gown from Clarice's she was measured for the size gown that would fit her best with the least amount of alterationsAs on [redacted] 's sales receipt she signed it stated that Clarice's Bridal does not offer in house alterationsWhen [redacted] 's bridal gown arrived to the bridal shop it took her months before she came in to try it onAt that time she knew her bridal gown need to be let out in the bust area as it was to smallShe told several sales consultants that she would lose the weight to fit the gownShe left and came back at a later date the gown was still to tight and they recommended that she take her gown to a seamstress to have that area let out she refusedThe hook and eye on the gown pulled loose from the stress it would not hold the gown closedHer gown had a inside corset to close it with a out side zipper and covered buttons with loops to close the gownThe purpose of the hook and eye was to hold zipper up with all the other closures on the gown it was not neededWhat [redacted] needed to make her gown fit was to have it let outShe refused to take it to a seamstress for this workWe put the hook and eye back on the gown and the stress broke it loose againAs [redacted] signed on her sales receipt we are not responsible for gowns once they leave the storeThey call from the chapel saying they needed help getting [redacted] in the gown we send a sales consultant to the chapel but she was greeted at the door and was told her services where not neededHad [redacted] had her gown correctly altered at the seamstress the gap at the top of the gown would not have been an issueThe gap was not from the lack of a hook n eye it was the button loop pulling apart from being to tight in the bust areaWe also gave [redacted] free sleeve and put them on the gown at no charge the cost of the sleeves $We also put a bustle in her gown at no chargeIf [redacted] would have taken the advice from the consultant she would have had a perfect fit gownAll gowns need some kind of adjustmentI offered for [redacted] to come in let me see the gown on her she refusedAll I have to go off of is the pictures sent from her and the pictures of the gown the way it should lookI would love to share them with you if you contact me at XXX-XXX-XXXX, so I know how to send the photos of the gown to youWe have been in business over 30+ years our goal is to have every bridal fit and look beautiful in their gownI was very disappointed that [redacted] and her mother both cursed me and my employees on the phoneI tried so hard to apologies and insisted she come to see me at the bridal store but she would not listen to mePlease contact me at XXX-XXX-XXXX Thank you [redacted] ***
The customer tried on gown 11-23-at that time we found out the manufacture had made the gown to largeWe returned gown to manufacture to either replace or cut downGown was not special order to measurements only length of gown was order special, customer was told hem would not be perfect until she purchased shoes to accommodate length she ordered.Gown came back from manufacture customer tried on Jan she was pleased with the fit know that it had to have adjustments her gown was signed off to order a size that was to accommodate hip measurement so gown would fit the largest measurementAt time of ordering 50% was required down customer only put down 1/we order gown because of time frame.Gown left our store without being paid for leaving a 75% balanceOn Feb The gown was taking to a seamstress but was told the gown could not be altered until it was paid in full on that date they found fault with the manufacture workmanship and did pay 25% more on the gownI told seamstress to repair the manufacture problems and we would pay.With all the problems we felt it our responsibility to pay for the alterations on the gown for compensation to customer.We paid for manufacture poor workmanship and for customer alterations.The gown was delivered to the customers hotel because they did not pay the balance until Mar 16-two days before wedding.At that time the seamstress had the customer put the dress on to confirm fit The only alteration needed was tuck in lace that was loose at hipWe feel we did go above and beyond by letting gown go un paid until days before wedding and by paying for customer alterations.The mother told me that the gown fit perfect and her daughter look perfect on her wedding day.That is what our store wants the customer to look beautiful on her special day.I feel at this time we have done everything to accommodate the customer with paying for alterations on her gown, and allowing it to leave our store without being paid in full.Sincerely, [redacted] Owner
Ordered my dress July for my March weddingPlenty of timeDress came in the week of Thanksgiving - great! Tried on my dress and it was a good 4-sizes to bigMy consultant told me "no problem, we will just send it back and rush you the correct size"Left the store, week or so lately, haven't heard anything, then they told me well "even better we are going to pay for your alterations!" No, I am sorry taking a wedding dress down 4-will not be the same dressFor $2,000+ dollars I want a dress that fitsGoing back and forth they finally said they will be shipping me a dress to my EXACT measurementsDress came in around a little after New Years I believeWent in for my first fitting -- fitted better but still BIG! The alternation lady, was like I will be right back and came back with a worker from the bridal shop to show her that the whole dress lining was wrong and that the dress was still very large to made to my measurementsAnother worker re-measured me and my meas
Initial Business Response /* (1000, 5, 2015/10/08) */
Contact Name and Title: *** *** owner
Contact Phone: XXX-XXX-XXXX
Contact Email: ***@cs.com
*** purchased a bridal gown from Clarice's she was measured for the size gown that would fit her best with the least amount of
alterationsAs on ***'s sales receipt she signed it stated that Clarice's Bridal does not offer in house alterationsWhen ***'s bridal gown arrived to the bridal shop it took her months before she came in to try it onAt that time she knew her bridal gown need to be let out in the bust area as it was to smallShe told several sales consultants that she would lose the weight to fit the gownShe left and came back at a later date the gown was still to tight and they recommended that she take her gown to a seamstress to have that area let out she refusedThe hook and eye on the gown pulled loose from the stress it would not hold the gown closedHer gown had a inside corset to close it with a out side zipper and covered buttons with loops to close the gownThe purpose of the hook and eye was to hold zipper up with all the other closures on the gown it was not neededWhat *** needed to make her gown fit was to have it let outShe refused to take it to a seamstress for this workWe put the hook and eye back on the gown and the stress broke it loose againAs *** signed on her sales receipt we are not responsible for gowns once they leave the storeThey call from the chapel saying they needed help getting *** in the gown we send a sales consultant to the chapel but she was greeted at the door and was told her services where not neededHad *** had her gown correctly altered at the seamstress the gap at the top of the gown would not have been an issueThe gap was not from the lack of a hook n eye it was the button loop pulling apart from being to tight in the bust areaWe also gave *** free sleeve and put them on the gown at no charge the cost of the sleeves $We also put a bustle in her gown at no chargeIf *** would have taken the advice from the consultant she would have had a perfect fit gownAll gowns need some kind of adjustmentI offered for *** to come in let me see the gown on her she refusedAll I have to go off of is the pictures sent from her and the pictures of the gown the way it should lookI would love to share them with you if you contact me at XXX-XXX-XXXX, so I know how to send the photos of the gown to youWe have been in business over 30+ years our goal is to have every bridal fit and look beautiful in their gownI was very disappointed that *** and her mother both cursed me and my employees on the phoneI tried so hard to apologies and insisted she come to see me at the bridal store but she would not listen to mePlease contact me at XXX-XXX-XXXX Thank you *** *** ***
Initial Business Response /* (1000, 5, 2015/10/08) */
Contact Name and Title: *** *** owner
Contact Phone: XXX-XXX-XXXX
Contact Email: ***@cs.com
*** purchased a bridal gown from Clarice's she was measured for the size gown that would fit her best with the least amount of
alterationsAs on ***'s sales receipt she signed it stated that Clarice's Bridal does not offer in house alterationsWhen ***'s bridal gown arrived to the bridal shop it took her months before she came in to try it onAt that time she knew her bridal gown need to be let out in the bust area as it was to smallShe told several sales consultants that she would lose the weight to fit the gownShe left and came back at a later date the gown was still to tight and they recommended that she take her gown to a seamstress to have that area let out she refusedThe hook and eye on the gown pulled loose from the stress it would not hold the gown closedHer gown had a inside corset to close it with a out side zipper and covered buttons with loops to close the gownThe purpose of the hook and eye was to hold zipper up with all the other closures on the gown it was not neededWhat *** needed to make her gown fit was to have it let outShe refused to take it to a seamstress for this workWe put the hook and eye back on the gown and the stress broke it loose againAs *** signed on her sales receipt we are not responsible for gowns once they leave the storeThey call from the chapel saying they needed help getting *** in the gown we send a sales consultant to the chapel but she was greeted at the door and was told her services where not neededHad *** had her gown correctly altered at the seamstress the gap at the top of the gown would not have been an issueThe gap was not from the lack of a hook n eye it was the button loop pulling apart from being to tight in the bust areaWe also gave *** free sleeve and put them on the gown at no charge the cost of the sleeves $We also put a bustle in her gown at no chargeIf *** would have taken the advice from the consultant she would have had a perfect fit gownAll gowns need some kind of adjustmentI offered for *** to come in let me see the gown on her she refusedAll I have to go off of is the pictures sent from her and the pictures of the gown the way it should lookI would love to share them with you if you contact me at XXX-XXX-XXXX, so I know how to send the photos of the gown to youWe have been in business over 30+ years our goal is to have every bridal fit and look beautiful in their gownI was very disappointed that *** and her mother both cursed me and my employees on the phoneI tried so hard to apologies and insisted she come to see me at the bridal store but she would not listen to mePlease contact me at XXX-XXX-XXXX Thank you *** *** ***
The customer tried on gown 11-23-at that time we found out the manufacture had made the gown to large. We returned gown to manufacture to either replace or cut downGown was not special order to measurements only length of gown was order special, customer was told hem would not be perfect
until she purchased shoes to accommodate length she ordered.Gown came back from manufacture customer tried on Jan she was pleased with the fit know that it had to have adjustments her gown was signed off to order a size that was to accommodate hip measurement so gown would fit the largest measurementAt time of ordering 50% was required down customer only put down 1/we order gown because of time frame.Gown left our store without being paid for leaving a 75% balanceOn Feb 2017. The gown was taking to a seamstress but was told the gown could not be altered until it was paid in full on that date they found fault with the manufacture workmanship and did pay 25% more on the gownI told seamstress to repair the manufacture problems and we would pay.With all the problems we felt it our responsibility to pay for the alterations on the gown for compensation to customer.We paid for manufacture poor workmanship and for customer alterations.The gown was delivered to the customers hotel because they did not pay the balance until Mar 16-two days before wedding.At that time the seamstress had the customer put the dress on to confirm fit. The only alteration needed was tuck in lace that was loose at hipWe feel we did go above and beyond by letting gown go un paid until days before wedding and by paying for customer alterations.The mother told me that the gown fit perfect and her daughter look perfect on her wedding day.That is what our store wants the customer to look beautiful on her special day.I feel at this time we have done everything to accommodate the customer with paying for alterations on her gown, and allowing it to leave our store without being paid in full.Sincerely,*** * *** Owner
The customer tried on gown 11-23-at that time we found out the manufacture had made the gown to large. We returned gown to manufacture to either replace or cut downGown was not special order to measurements only length of gown was order special, customer was told hem would not be perfect
until she purchased shoes to accommodate length she ordered.Gown came back from manufacture customer tried on Jan she was pleased with the fit know that it had to have adjustments her gown was signed off to order a size that was to accommodate hip measurement so gown would fit the largest measurementAt time of ordering 50% was required down customer only put down 1/we order gown because of time frame.Gown left our store without being paid for leaving a 75% balanceOn Feb 2017. The gown was taking to a seamstress but was told the gown could not be altered until it was paid in full on that date they found fault with the manufacture workmanship and did pay 25% more on the gownI told seamstress to repair the manufacture problems and we would pay.With all the problems we felt it our responsibility to pay for the alterations on the gown for compensation to customer.We paid for manufacture poor workmanship and for customer alterations.The gown was delivered to the customers hotel because they did not pay the balance until Mar 16-two days before wedding.At that time the seamstress had the customer put the dress on to confirm fit. The only alteration needed was tuck in lace that was loose at hipWe feel we did go above and beyond by letting gown go un paid until days before wedding and by paying for customer alterations.The mother told me that the gown fit perfect and her daughter look perfect on her wedding day.That is what our store wants the customer to look beautiful on her special day.I feel at this time we have done everything to accommodate the customer with paying for alterations on her gown, and allowing it to leave our store without being paid in full.Sincerely,*** * *** Owner
Initial Business Response / [redacted] (1000, 5, 2015/10/08) */ Contact Name and Title: [redacted] owner Contact Phone: XXX-XXX-XXXX Contact Email: [redacted] @cs.com [redacted] purchased a bridal gown from Clarice's she was measured for the size gown that would fit her best with the least amount of alterationsAs on [redacted] 's sales receipt she signed it stated that Clarice's Bridal does not offer in house alterationsWhen [redacted] 's bridal gown arrived to the bridal shop it took her months before she came in to try it onAt that time she knew her bridal gown need to be let out in the bust area as it was to smallShe told several sales consultants that she would lose the weight to fit the gownShe left and came back at a later date the gown was still to tight and they recommended that she take her gown to a seamstress to have that area let out she refusedThe hook and eye on the gown pulled loose from the stress it would not hold the gown closedHer gown had a inside corset to close it with a out side zipper and covered buttons with loops to close the gownThe purpose of the hook and eye was to hold zipper up with all the other closures on the gown it was not neededWhat [redacted] needed to make her gown fit was to have it let outShe refused to take it to a seamstress for this workWe put the hook and eye back on the gown and the stress broke it loose againAs [redacted] signed on her sales receipt we are not responsible for gowns once they leave the storeThey call from the chapel saying they needed help getting [redacted] in the gown we send a sales consultant to the chapel but she was greeted at the door and was told her services where not neededHad [redacted] had her gown correctly altered at the seamstress the gap at the top of the gown would not have been an issueThe gap was not from the lack of a hook n eye it was the button loop pulling apart from being to tight in the bust areaWe also gave [redacted] free sleeve and put them on the gown at no charge the cost of the sleeves $We also put a bustle in her gown at no chargeIf [redacted] would have taken the advice from the consultant she would have had a perfect fit gownAll gowns need some kind of adjustmentI offered for [redacted] to come in let me see the gown on her she refusedAll I have to go off of is the pictures sent from her and the pictures of the gown the way it should lookI would love to share them with you if you contact me at XXX-XXX-XXXX, so I know how to send the photos of the gown to youWe have been in business over 30+ years our goal is to have every bridal fit and look beautiful in their gownI was very disappointed that [redacted] and her mother both cursed me and my employees on the phoneI tried so hard to apologies and insisted she come to see me at the bridal store but she would not listen to mePlease contact me at XXX-XXX-XXXX Thank you [redacted] ***
The customer tried on gown 11-23-at that time we found out the manufacture had made the gown to largeWe returned gown to manufacture to either replace or cut downGown was not special order to measurements only length of gown was order special, customer was told hem would not be perfect until she purchased shoes to accommodate length she ordered.Gown came back from manufacture customer tried on Jan she was pleased with the fit know that it had to have adjustments her gown was signed off to order a size that was to accommodate hip measurement so gown would fit the largest measurementAt time of ordering 50% was required down customer only put down 1/we order gown because of time frame.Gown left our store without being paid for leaving a 75% balanceOn Feb The gown was taking to a seamstress but was told the gown could not be altered until it was paid in full on that date they found fault with the manufacture workmanship and did pay 25% more on the gownI told seamstress to repair the manufacture problems and we would pay.With all the problems we felt it our responsibility to pay for the alterations on the gown for compensation to customer.We paid for manufacture poor workmanship and for customer alterations.The gown was delivered to the customers hotel because they did not pay the balance until Mar 16-two days before wedding.At that time the seamstress had the customer put the dress on to confirm fit The only alteration needed was tuck in lace that was loose at hipWe feel we did go above and beyond by letting gown go un paid until days before wedding and by paying for customer alterations.The mother told me that the gown fit perfect and her daughter look perfect on her wedding day.That is what our store wants the customer to look beautiful on her special day.I feel at this time we have done everything to accommodate the customer with paying for alterations on her gown, and allowing it to leave our store without being paid in full.Sincerely, [redacted] Owner
Ordered my dress July for my March weddingPlenty of timeDress came in the week of Thanksgiving - great! Tried on my dress and it was a good 4-sizes to bigMy consultant told me "no problem, we will just send it back and rush you the correct size"Left the store, week or so lately, haven't heard anything, then they told me well "even better we are going to pay for your alterations!" No, I am sorry taking a wedding dress down 4-will not be the same dressFor $2,000+ dollars I want a dress that fitsGoing back and forth they finally said they will be shipping me a dress to my EXACT measurementsDress came in around a little after New Years I believeWent in for my first fitting -- fitted better but still BIG! The alternation lady, was like I will be right back and came back with a worker from the bridal shop to show her that the whole dress lining was wrong and that the dress was still very large to made to my measurementsAnother worker re-measured me and my meas
Initial Business Response /* (1000, 5, 2015/10/08) */
Contact Name and Title: *** *** owner
Contact Phone: XXX-XXX-XXXX
Contact Email: ***@cs.com
*** purchased a bridal gown from Clarice's she was measured for the size gown that would fit her best with the least amount of
alterationsAs on ***'s sales receipt she signed it stated that Clarice's Bridal does not offer in house alterationsWhen ***'s bridal gown arrived to the bridal shop it took her months before she came in to try it onAt that time she knew her bridal gown need to be let out in the bust area as it was to smallShe told several sales consultants that she would lose the weight to fit the gownShe left and came back at a later date the gown was still to tight and they recommended that she take her gown to a seamstress to have that area let out she refusedThe hook and eye on the gown pulled loose from the stress it would not hold the gown closedHer gown had a inside corset to close it with a out side zipper and covered buttons with loops to close the gownThe purpose of the hook and eye was to hold zipper up with all the other closures on the gown it was not neededWhat *** needed to make her gown fit was to have it let outShe refused to take it to a seamstress for this workWe put the hook and eye back on the gown and the stress broke it loose againAs *** signed on her sales receipt we are not responsible for gowns once they leave the storeThey call from the chapel saying they needed help getting *** in the gown we send a sales consultant to the chapel but she was greeted at the door and was told her services where not neededHad *** had her gown correctly altered at the seamstress the gap at the top of the gown would not have been an issueThe gap was not from the lack of a hook n eye it was the button loop pulling apart from being to tight in the bust areaWe also gave *** free sleeve and put them on the gown at no charge the cost of the sleeves $We also put a bustle in her gown at no chargeIf *** would have taken the advice from the consultant she would have had a perfect fit gownAll gowns need some kind of adjustmentI offered for *** to come in let me see the gown on her she refusedAll I have to go off of is the pictures sent from her and the pictures of the gown the way it should lookI would love to share them with you if you contact me at XXX-XXX-XXXX, so I know how to send the photos of the gown to youWe have been in business over 30+ years our goal is to have every bridal fit and look beautiful in their gownI was very disappointed that *** and her mother both cursed me and my employees on the phoneI tried so hard to apologies and insisted she come to see me at the bridal store but she would not listen to mePlease contact me at XXX-XXX-XXXX Thank you *** *** ***
Initial Business Response /* (1000, 5, 2015/10/08) */
Contact Name and Title: *** *** owner
Contact Phone: XXX-XXX-XXXX
Contact Email: ***@cs.com
*** purchased a bridal gown from Clarice's she was measured for the size gown that would fit her best with the least amount of
alterationsAs on ***'s sales receipt she signed it stated that Clarice's Bridal does not offer in house alterationsWhen ***'s bridal gown arrived to the bridal shop it took her months before she came in to try it onAt that time she knew her bridal gown need to be let out in the bust area as it was to smallShe told several sales consultants that she would lose the weight to fit the gownShe left and came back at a later date the gown was still to tight and they recommended that she take her gown to a seamstress to have that area let out she refusedThe hook and eye on the gown pulled loose from the stress it would not hold the gown closedHer gown had a inside corset to close it with a out side zipper and covered buttons with loops to close the gownThe purpose of the hook and eye was to hold zipper up with all the other closures on the gown it was not neededWhat *** needed to make her gown fit was to have it let outShe refused to take it to a seamstress for this workWe put the hook and eye back on the gown and the stress broke it loose againAs *** signed on her sales receipt we are not responsible for gowns once they leave the storeThey call from the chapel saying they needed help getting *** in the gown we send a sales consultant to the chapel but she was greeted at the door and was told her services where not neededHad *** had her gown correctly altered at the seamstress the gap at the top of the gown would not have been an issueThe gap was not from the lack of a hook n eye it was the button loop pulling apart from being to tight in the bust areaWe also gave *** free sleeve and put them on the gown at no charge the cost of the sleeves $We also put a bustle in her gown at no chargeIf *** would have taken the advice from the consultant she would have had a perfect fit gownAll gowns need some kind of adjustmentI offered for *** to come in let me see the gown on her she refusedAll I have to go off of is the pictures sent from her and the pictures of the gown the way it should lookI would love to share them with you if you contact me at XXX-XXX-XXXX, so I know how to send the photos of the gown to youWe have been in business over 30+ years our goal is to have every bridal fit and look beautiful in their gownI was very disappointed that *** and her mother both cursed me and my employees on the phoneI tried so hard to apologies and insisted she come to see me at the bridal store but she would not listen to mePlease contact me at XXX-XXX-XXXX Thank you *** *** ***
The customer tried on gown 11-23-at that time we found out the manufacture had made the gown to large. We returned gown to manufacture to either replace or cut downGown was not special order to measurements only length of gown was order special, customer was told hem would not be perfect
until she purchased shoes to accommodate length she ordered.Gown came back from manufacture customer tried on Jan she was pleased with the fit know that it had to have adjustments her gown was signed off to order a size that was to accommodate hip measurement so gown would fit the largest measurementAt time of ordering 50% was required down customer only put down 1/we order gown because of time frame.Gown left our store without being paid for leaving a 75% balanceOn Feb 2017. The gown was taking to a seamstress but was told the gown could not be altered until it was paid in full on that date they found fault with the manufacture workmanship and did pay 25% more on the gownI told seamstress to repair the manufacture problems and we would pay.With all the problems we felt it our responsibility to pay for the alterations on the gown for compensation to customer.We paid for manufacture poor workmanship and for customer alterations.The gown was delivered to the customers hotel because they did not pay the balance until Mar 16-two days before wedding.At that time the seamstress had the customer put the dress on to confirm fit. The only alteration needed was tuck in lace that was loose at hipWe feel we did go above and beyond by letting gown go un paid until days before wedding and by paying for customer alterations.The mother told me that the gown fit perfect and her daughter look perfect on her wedding day.That is what our store wants the customer to look beautiful on her special day.I feel at this time we have done everything to accommodate the customer with paying for alterations on her gown, and allowing it to leave our store without being paid in full.Sincerely,*** * *** Owner
The customer tried on gown 11-23-at that time we found out the manufacture had made the gown to large. We returned gown to manufacture to either replace or cut downGown was not special order to measurements only length of gown was order special, customer was told hem would not be perfect
until she purchased shoes to accommodate length she ordered.Gown came back from manufacture customer tried on Jan she was pleased with the fit know that it had to have adjustments her gown was signed off to order a size that was to accommodate hip measurement so gown would fit the largest measurementAt time of ordering 50% was required down customer only put down 1/we order gown because of time frame.Gown left our store without being paid for leaving a 75% balanceOn Feb 2017. The gown was taking to a seamstress but was told the gown could not be altered until it was paid in full on that date they found fault with the manufacture workmanship and did pay 25% more on the gownI told seamstress to repair the manufacture problems and we would pay.With all the problems we felt it our responsibility to pay for the alterations on the gown for compensation to customer.We paid for manufacture poor workmanship and for customer alterations.The gown was delivered to the customers hotel because they did not pay the balance until Mar 16-two days before wedding.At that time the seamstress had the customer put the dress on to confirm fit. The only alteration needed was tuck in lace that was loose at hipWe feel we did go above and beyond by letting gown go un paid until days before wedding and by paying for customer alterations.The mother told me that the gown fit perfect and her daughter look perfect on her wedding day.That is what our store wants the customer to look beautiful on her special day.I feel at this time we have done everything to accommodate the customer with paying for alterations on her gown, and allowing it to leave our store without being paid in full.Sincerely,*** * *** Owner