Hi ***, Thanks for sending me the Revdex.com complaint on this patient We are a medical laboratory Similar to a Quest Diagnostic or LabCorp, but we provide very specific cancer diagnostics The issue with this patient is their insurance incorrectly denied the medical claim, stating the patient was not covered by any plan As with any general medical procedure, patients are financially responsible for whatever their insurance refuses to cover When the insurance denied the claim, we sent the claim to the patient for which they paid As it turns out, Humana should have covered this claim from the beginning So we have resubmitted this claim to the insurance company, and once they process and pay the claim, we can initiate a refund to this patient So while I fully understand the Revdex.com complaint from this patient, the fault is really their insurance provider Their insurance provider wrongly denied this claim which lead the patient to be financially responsible We were able to connect with the insurance provider, get them the proper information and now they can process the claim If you have any questions, please let me know Thanks, [redacted] [redacted] Controller [redacted] GE Healthcare Ti + M + [redacted] ***.***@ge.com
I paid a bill to clarient that I should not have paid it was to be paid by humanaclarient sent me the bill and I paid it I found out later they made an error in medical coding, I called and was told it was corrected I called again and was told they had the wrong membership to humana, no problem we will fix this I was in contact to humanaclarient needed an eob called twice to humanahumana is to pay this bill not me, but I didi want my money back
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved.Evidently there was a communication issue between my insurance company and the business The company called me the day after receiving my email via the Revdex.com They corrected the bill (as per my insurance coverage), called it back from collections and sent me a corrected invoice This time they were kind and professional And this time I did get the bill in the mail I paid it and I believe we have resolved the issue Regards, [redacted]
I called our customer the same day I received noticed and we closed the issue within a day or so Unfortunately we did not handle the claim correctly here, so I was able to quickly remediate.Thanks
Hi ***, Thanks for sending me the Revdex.com complaint on this patient We are a medical laboratory Similar to a Quest Diagnostic or LabCorp, but we provide very specific cancer diagnostics The issue with this patient is their insurance incorrectly denied the medical claim, stating the patient was not covered by any plan As with any general medical procedure, patients are financially responsible for whatever their insurance refuses to cover When the insurance denied the claim, we sent the claim to the patient for which they paid As it turns out, Humana should have covered this claim from the beginning So we have resubmitted this claim to the insurance company, and once they process and pay the claim, we can initiate a refund to this patient So while I fully understand the Revdex.com complaint from this patient, the fault is really their insurance provider Their insurance provider wrongly denied this claim which lead the patient to be financially responsible We were able to connect with the insurance provider, get them the proper information and now they can process the claim If you have any questions, please let me know Thanks, [redacted] [redacted] Controller [redacted] GE Healthcare Ti + M + [redacted] ***.***@ge.com
I paid a bill to clarient that I should not have paid it was to be paid by humanaclarient sent me the bill and I paid it I found out later they made an error in medical coding, I called and was told it was corrected I called again and was told they had the wrong membership to humana, no problem we will fix this I was in contact to humanaclarient needed an eob called twice to humanahumana is to pay this bill not me, but I didi want my money back
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved.Evidently there was a communication issue between my insurance company and the business The company called me the day after receiving my email via the Revdex.com They corrected the bill (as per my insurance coverage), called it back from collections and sent me a corrected invoice This time they were kind and professional And this time I did get the bill in the mail I paid it and I believe we have resolved the issue Regards, [redacted]
I called our customer the same day I received noticed and we closed the issue within a day or so Unfortunately we did not handle the claim correctly here, so I was able to quickly remediate.Thanks