Clarion Hotel Central

We gave the guest a full refund prior to her complaint to the Revdex.com. I sent her a letter of apology yesterday

Dear Mr***: I was not present during this guest's visit, but I did contact the night auditor that was on duty then, *** ***Below is his statement: "Read Friday log book and jay, security guard were first responded on that situation than I just walk there, and
made them out from property because there was more than kids doing party and from front side we already warn them about that." We do not allow kids to throw parties in our hotelUnfortunately, under the circumstances I will not award this guest a refund. Yours in hospitality, General Manager

Good Afternoon:I can't find any reservations under the name *** ***. I did deal with a guest earlier today with all of the exact same complaints by the name of *** *** who got a full refund. If this is not the same guest, please have guest provide
reservation number to proceed with any type of compensation. ShawnGeneral Manager

The Clarion Hotel in *** ** claims that they gave this guest a full refund prior to the complaint to the Revdex.com.It should be
noted that this client received a partial refund on that Saturday morning of March 17, 2018, because this client was not staying the planned Saturday (3/17) night due to the poor conditionsThis client rec'd a partial refund for ONLY that Saturday nightA credit was applied ONLY to his clients credit card account of $***.Per documents from Hotel's, paperwork a check was refunded on 3/19, after this client contacted the Revdex.comThis client strongly believes that because of the involvement of the Revdex.com the owner of the Clarion hotel responded quickly with a remaining refund.*** ***

Since we cannot find any reservations with the last name Talbot, in order to move forward with this complaint, we will require a reservation number so we can find the reservation. Thank you,ShawnGeneral Manager

Dear [redacted],Thank you for contacting us with this matter. I was not present
at the time this situation happened, but I am the Guest Relations Manager
looking to resolve this issue. It seems like we have done all we can do on our
end to resolve this matter.The guest booked their room...

through a 3rd party
travel agency named [redacted]. The guest seems to have been charged by [redacted]
(judging from the complaint as [redacted] does not reveal to the hotel what they
have charged the guest) [redacted]. [redacted] charges the guest
directly, take a commission, and gives us the remaining amount. We charged
[redacted] plus tax totaling [redacted]. Once the guest alerted the front desk
associate of the situation, and stated that they wanted to check out, the front
desk agent apologized and immediately refund [redacted]. The guest then needs
to contact [redacted] so that [redacted] can refund the guest.

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Ms. [redacted] spoke with Shawn at the Clarion and advised her it wasn't anything he cold do.  He advised Ms. [redacted] she would need to speak with the owner operator as he was just the liaison.  I have cc'd Ms. [redacted] in the correspondence so that she could provide her response.  On the day of the incident the establishment agreed to reimburse for Saturday night; which has not been refunded to date.  Additionally we request reimbursement for our unpleasant stay on Friday night.
Regards,
[redacted]

Dear [redacted],Thank you for contacting us with this matter. I was not present
at the time this situation happened, but I am the Guest Relations Manager
looking to resolve this issue. It seems like we have done all we can do on our
end to resolve this matter.The guest booked their room through a...

3rd party
travel agency named [redacted]. The guest seems to have been charged by [redacted]
(judging from the complaint as [redacted] does not reveal to the hotel what they
have charged the guest) [redacted] charges the guest
directly, take a commission, and gives us the remaining amount. We charged
[redacted] plus tax totaling [redacted]. Once the guest alerted the front desk
associate of the situation, and stated that they wanted to check out, the front
desk agent apologized and immediately refund [redacted]. The guest then needs
to contact [redacted] so that [redacted] can refund the guest.

[A default letter is provided here which indicates that the business has not responded to you directly.  If you wish, you may update it before sending it.]
Revdex.com:
At this time, I have not been contacted by Clarion Hotel Central regarding complaint ID...

[redacted].
Regards,
[redacted]

Review: My friend and I checked into the Clarion on Friday, April 8, 2016 at approx. 10:30pm. The first indication of poor service was in conjunction with this property was that I had to call 3 times before I could get a response from the front desk. Secondly, we were assigned a smoking room, which I did not request. Upon check-in, we were directed to park in an dirty, poorly lit garage where we unloaded our vehicle and went to the elevator. The elevator has a STRONG smell of gasoline, so bad we had to HOLD our breath on the short ride up. Once in our room, we place our UNOPENED luggage on the respective beds and went out to a late dinner. At 12:45am, we returned to our room and prepared to turn in for the evening. By 1:00am, my friend saw a ROACH crawling on the WALL next to her bed! We immediately jumped up and began re-packing our luggage. That's when I saw a SECOND roach crawling on the FLOOR! By 1:07am, we were at the front desk, checking out and demanding a refund!!! This hotel is incredibly NASTY and should shut down and fumigated!!! I had to shake out every piece of clothing I packed to ensure that I didn't transport roaches back to my home. The hallways are dimly lit and the carpeting is filthy. My friend and I ultimately had to find and book another hotel room. We did not secure accommodations until 2:30am in the morning!!!Desired Settlement: I want a full and complete refund in the amount of $84.93. I want the Clarion to process this refund immediately through [redacted] Itinerary #[redacted].

Business

Response:

Dear [redacted],Thank you for contacting us with this matter. I was not present

at the time this situation happened, but I am the Guest Relations Manager

looking to resolve this issue. It seems like we have done all we can do on our

end to resolve this matter.The guest booked their room through a 3rd party

travel agency named [redacted]. The guest seems to have been charged by [redacted]

(judging from the complaint as [redacted] does not reveal to the hotel what they

have charged the guest) [redacted]. [redacted] charges the guest

directly, take a commission, and gives us the remaining amount. We charged

[redacted] plus tax totaling [redacted]. Once the guest alerted the front desk

associate of the situation, and stated that they wanted to check out, the front

desk agent apologized and immediately refund [redacted]. The guest then needs

to contact [redacted] so that [redacted] can refund the guest.