Clarion Hotel La Guardia Airport

*** ***,
We can reassure you that a refund was processed to your *** Credit Card on 10/**/To protect your privacy we will be mailing out a copy of your folio, showing that we did refund you the money as promisedAs per re-training our staff I can assure you that this has been completed as well

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]According to *** *** *** of the Clarion Hotel La Guardia's Quality Assurance division I was to receive a refund for the room charges and the staff would be re-trained, evidently to make sure that this would not happen againAccording to my bank, it takes days for a funds transferI have waited for four business days and there has been no refundI imagine that the "re-training" of the staff was not done eitherClarion has not taken any steps to resolve the issueThey merely said what bot Revdex.com and I wanted to hear and then went about their business
*** ***
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

I brought my car in for bearing repairThey owner Joe has great customer serviceI was very pleased however When I picked up my car I was told by the other owner Sal that I needed front brakes I was at 5% brake padding leftI also needed tired, rotors and calipersI didn't have a good vibe5% of brake padding left I'm sure I would have heard some noisesSo I took my car to the dealer and they inspected my front and rear brakesI have over 50% of brake paddingRotors are fine and so our the calipers
I'm disgusted that I was given wrong information because I'm a womanThis is wrongI will never take any of my vehicles to this repair shopI will tell everyone that this repair shop is not honest they are scammers

Dear *** ***,
I want to begin by offering you our sincerest apologies for the unsatisfactory conditions you encountered during your stay here at the ClarionI also want to thank you for
taking the time to tell us about your stay at our hotelI certainly agree that your experiences do not represent the level of service we strive to provide
The issue you raised regarding the availability of a handicapped accessible room has been addressed with our *** *** and *** of HousekeepingYou can be assured that this incident will be corrected to avoid a recurrence in the futureWe agree that your satisfaction is important to us; we have refunded your entire amount of your stayAgain, they all join me in offering a sincere apology to you and are committed to ensuring that these problems will not occur again
We hope to have the opportunity to provide accommodations for you in the future and show you how your remarks were used constructively
Sincerely,
*** ***
*** ***
*** ***
*** *** ***
*** *** ** ***
*** *** *** *** ***

Review: I stayed at the Clarion on 10/**/14, checking in somewhere between 4:45 and 5:00 PM. I had reserved the room one week prior to my arrival. My request was for a handicapped accessible room due to the fact that I have an above the [redacted] and am confined to a wheelchair. When I arrived at the Clarion I was told that they had booked all of their handicapped accessible rooms despite my having made an advanced registration. The only accommodation offered was a room "near the front in case something happens. I told them that I needed hand holds and other ADA accommodations to use the toilet and they shrugged. While preparing for bed I was unable to rise from the toilet and needed to call the front desk to send someone to my room in order to help lift me. For the remainder of the overnight stay it was necessary to use the toilet in the National Car Rental facility next door. I suffered humiliation at the hands of the Clarion Hotel and discomfort because they refused to honor my reservation.Desired Settlement: I want a refund for the entire amount of my stay, one night @ $208.90. An apology is insufficient since their words evidently mean nothing.

Business

Response:

Dear [redacted],

I want to begin by offering you our sincerest apologies for the unsatisfactory conditions you encountered during your stay here at the Clarion. I also want to thank you for taking the time to tell us about your stay at our hotel. I certainly agree that your experiences do not represent the level of service we strive to provide.

The issue you raised regarding the availability of a handicapped accessible room has been addressed with our [redacted] and [redacted] of Housekeeping. You can be assured that this incident will be corrected to avoid a recurrence in the future. We agree that your satisfaction is important to us; we have refunded your entire amount of your stay. Again, they all join me in offering a sincere apology to you and are committed to ensuring that these problems will not occur again.

We hope to have the opportunity to provide accommodations for you in the future and show you how your remarks were used constructively.

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]According to [redacted] of the Clarion Hotel La Guardia's Quality Assurance division I was to receive a refund for the room charges and the staff would be re-trained, evidently to make sure that this would not happen again. According to my bank, it takes 3 days for a funds transfer. I have waited for four business days and there has been no refund. I imagine that the "re-training" of the staff was not done either. Clarion has not taken any steps to resolve the issue. They merely said what bot Revdex.com and I wanted to hear and then went about their business.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

[redacted],

We can reassure you that a refund was processed to your [redacted] Credit Card on 10/**/2014. To protect your privacy we will be mailing out a copy of your folio, showing that we did refund you the money as promised. As per re-training our staff I can assure you that this has been completed as well.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,