Clarion Inn and Suites

Hi ***, I apologize for your inconvenienceMy initial contact with you was on September 18, when I received your Revdex.com complaintI knew that you had been working with Angela, Rachelle and Thomas (from the sales office), and had thought that the issue had been resolved until the Revdex.com complaint was filed in September When I contacted you I explained that my corporate office had received the [redacted] dispute, and that we had asked them to process the refundI explained that it could take a few daysYou seemed happy with the response and told me that you would wait until the refund had processed before you withdrew your Revdex.com complaintI also asked that if you didn't see the refund process to let me know, so that I could touch base with my corporate office and make sure the refund was processed correctlyOn September when you withdrew your Revdex.com complaint I was under the impression that the refund had processed and that is why you withdrew your complaintHad I known that a refund had not been processed before the deadline passed I would have been able to ensure the issue was re-addressed and handled in the allotted time I stand by my original apology and stance that this situation should never have happened the way it did, and I truly apologize for how the matter was initially handledThis is not how I do business, nor is it how we, at the Clarion, do business I do feel that there was a breakdown in communication after we last spokeHad I known that the refund had not processed when you withdrew your complaint I would have looked into the matter again and made sure it was handledAt this time I unable to resolve anything because it's past the deadline given by [redacted] Please let me know how I can bring some resolution to this matter and re-build your trust in the Clarion Inn & Suites of *** Thanks, Shannon M*** Director of Sales Clarion Inn & Suites, ***, CO

Revdex.com: I have reviewed the response made by the business, and find that this resolution is satisfactory to me Regards, [redacted]

I have spoken to this customer to let her know that we have processed a refund, so that this matter should be resolved when the refund fully processesI also apologized for this matter coming to this, as I did believe that the issue had been resolved several weeks agoThis was a situation that should not have happened, but being that it did we are working with our staff to ensure that it never happens in the futureWe appreciate our customers and want to maintain good relationshipsThanks, Shannon M*** Director of SalesClarion Inn & Suites (970) 824-

*** *** *** ***
*** ***
*** *** *** *** *** ** *** **
*** *** ** *** *** *** *** *** *** ** *** **
After submitting my original dispute with Revdex.com about Clarion, I received a phone call from Shannon M***, director of sales apologizing for the incident and assuring me that my credit card would be refunded That was on September 28, She also e-mailed Revdex.com and they forwarded that e-mail to me Although you can look it up, I would like to quote just a couple of sentences from that e-mail "We have processed a refund, so that this matter should be resolved when the refund fully processes .This was a situation that should not have happened."Because I had been making -trips to Clarion here in *** the whole month of August and got absolutely nowhere with Shannon and assistant manager Angela O***, Rachelle something and was finally referred to Henry in sales and after a week of not hearing from him, went back down to him and Angela had instructed him to ignore my situation and do nothing to help me.It was at that time that I called my credit card company, *** *** They were helpful, friendly, asked me to fax some information to them which I did and was told that it might take up to weeks to resolve Then one day on my computer, I was looking for some information about Revdex.com and came across a claim form and thought "why not" So filled out form.I even accepted the business's response to resolve the complaint; now I won't They are dishonest and very unreliable.I have made calls to *** *** since Septwondering about the status of MsM***'s refund processing On the 4th call, the representative told me that Clarion had not refunded me my money, but that they had given Clarion a deadline in which to reply to their inquiry about this whole mess The deadline was October 14, If *** *** had not heard from Clarion by that date, *** *** would refund my money. I received my statement on October 19th and indeed my refund was on it So I made the 5th call to *** *** and wanted to know if the refund was from Clarion or from them She explained that they had not heard from Clarion by the 14th of October, so they refunded it to us.THAT is so wrong First of all Shannon assures me the refund and that they are taking responsibility for the mistake (see paragraph or original e-mail from her) and here it is a month later and Clarion has done nothing; not even bothering to respond to *** ***'s inquiry Talk about poor business Right now my desire is for EVERYONE to know how one might be treated if they go to that place AND Clarion Inn refund the money to *** *** I have written a letter to the owner in New York and I've written a letter to Choice Hotels No response from either My letter to the Corporate Office of Clarion in Maryland has an insufficient address; who knows what that is; came back to me.I would definitely like this dispute to be re-opened.Thank you for your help; I just feel a real injustice here with this situation and appreciate all that *** *** has done for me in listening, advising and helping.Thank you,*** ***

Hi ***, I apologize for your inconvenienceMy initial contact with you was on September 18, when I received your Revdex.com complaintI knew that you had been working with Angela, Rachelle and Thomas (from the sales office), and had thought that the issue had been resolved until the Revdex.com complaint was filed in September. When I contacted you I explained that my corporate office had received the *** *** dispute, and that we had asked them to process the refundI explained that it could take a few daysYou seemed happy with the response and told me that you would wait until the refund had processed before you withdrew your Revdex.com complaintI also asked that if you didn't see the refund process to let me know, so that I could touch base with my corporate office and make sure the refund was processed correctlyOn September when you withdrew your Revdex.com complaint I was under the impression that the refund had processed and that is why you withdrew your complaintHad I known that a refund had not been processed before the deadline passed I would have been able to ensure the issue was re-addressed and handled in the allotted time. I stand by my original apology and stance that this situation should never have happened the way it did, and I truly apologize for how the matter was initially handledThis is not how I do business, nor is it how we, at the Clarion, do business. I do feel that there was a breakdown in communication after we last spokeHad I known that the refund had not processed when you withdrew your complaint I would have looked into the matter again and made sure it was handledAt this time I unable to resolve anything because it's past the deadline given by *** ***. Please let me know how I can bring some resolution to this matter and re-build your trust in the Clarion Inn & Suites of ***. Thanks, Shannon M*** Director of Sales Clarion Inn & Suites, ***, CO

Hi [redacted], 
I apologize for your inconvenience. My initial contact with you was on September 18, when I received your Revdex.com complaint. I knew that you had been working with Angela, Rachelle and Thomas (from the sales office), and had thought that the issue had been resolved until the Revdex.com complaint was filed in September. 
When I contacted you I explained that my corporate office had received the [redacted] dispute, and that we had asked them to process the refund. I explained that it could take a few days. You seemed happy with the response and told me that you would wait until the refund had processed before you withdrew your Revdex.com complaint. I also asked that if you didn't see the refund process to let me know, so that I could touch base with my corporate office and make sure the refund was processed correctly. On September 30 when you withdrew your Revdex.com complaint I was under the impression that the refund had processed and that is why you withdrew your complaint. Had I known that a refund had not been processed before the deadline passed I would have been able to ensure the issue was re-addressed and handled in the allotted time. 
I stand by my original apology and stance that this situation should never have happened the way it did, and I truly apologize for how the matter was initially handled. This is not how I do business, nor is it how we, at the Clarion, do business. 
I do feel that there was a breakdown in communication after we last spoke. Had I known that the refund had not processed when you withdrew your complaint I would have looked into the matter again and made sure it was handled. At this time I unable to resolve anything because it's past the deadline given by [redacted]. 
Please let me know how I can bring some resolution to this matter and re-build your trust in the Clarion Inn & Suites of [redacted]. 
Thanks, 
Shannon M[redacted] 
Director of Sales 
Clarion Inn & Suites, [redacted], CO

I have spoken to this customer to let her know that we have processed a refund, so that this matter should be resolved when the refund fully processes. I also apologized for this matter coming to this, as I did believe that the issue had been resolved several weeks ago. This was a situation...

that should not have happened, but being that it did we are working with our staff to ensure that it never happens in the future. We appreciate our customers and want to maintain good relationships. Thanks, Shannon M[redacted] Director of SalesClarion Inn & Suites (970) 824-4000

[redacted]After submitting my original dispute with Revdex.com about Clarion, I received a phone call from Shannon M[redacted], director of sales apologizing for the incident and assuring me that my credit card would be refunded.  That was on September 28, 2015.  She also e-mailed Revdex.com and they forwarded that e-mail to me.  Although you can look it up, I would like to quote just a couple of sentences from that e-mail.  "We have processed a refund, so that this matter should be resolved when the refund fully processes.  . . . .This was a situation that should not have happened. . . ."Because I had been making 3 -4 trips to Clarion here in [redacted] the whole month of August and got absolutely nowhere with Shannon and assistant manager Angela O[redacted], Rachelle something and was finally referred to Henry in sales and after a week of not hearing from him, went back down to him and Angela had instructed him to ignore my situation and do nothing to help me.It was at that time that I called my credit card company, [redacted].  They were helpful, friendly, asked me to fax some information to them which I did and was told that it might take up to 8 weeks to resolve.  Then one day on my computer, I was looking for some information about Revdex.com and came across a claim form and thought "why not".  So filled out form.I even accepted the business's response to resolve the complaint; now I won't.  They are dishonest and very unreliable.I have made 5 calls to [redacted] since Sept. 28 wondering about the status of Ms. M[redacted]'s refund processing.  On the 4th call, the representative told me that Clarion had not refunded me my money, but that they had given Clarion a deadline in which to reply to their inquiry about this whole mess.  The deadline was October 14, 2015.  If [redacted] had not heard from Clarion by that date, [redacted] would refund my money. I received my statement on October 19th and indeed my refund was on it.  So I made the 5th call to [redacted] and wanted to know if the refund was from Clarion or from them.  She explained that they had not heard from Clarion by the 14th of October, so they refunded it to us.THAT is so wrong.  First of all Shannon assures me the refund and that they are taking responsibility for the mistake  (see paragraph 1 or original e-mail from her) and here it is a month later and Clarion has done nothing; not even bothering to respond to [redacted]'s inquiry.  Talk about poor business.  Right now my desire is for EVERYONE to know how one might be treated if they go to that place AND Clarion Inn refund the money to [redacted].  I have written a letter to the owner in New York and I've written a letter to Choice Hotels.  No response from either.  My letter to the Corporate Office of Clarion in Maryland has an insufficient address; who knows what that is; came back to me.I would definitely like this dispute to be re-opened.Thank you for your help; I just feel a real injustice here with this situation and appreciate all that [redacted] has done for me in listening, advising and helping.Thank you,[redacted]

Revdex.com:
I have reviewed the response made by the business, and find that this resolution is satisfactory to me.
Regards,
[redacted]

I have spoken to this customer to let her know that we have processed a refund, so that this matter should be resolved when the refund fully processes. I also apologized for this matter coming to this, as I did believe that the issue had been resolved several weeks ago. This was a...

situation that should not have happened, but being that it did we are working with our staff to ensure that it never happens in the future. We appreciate our customers and want to maintain good relationships. Thanks, Shannon M[redacted] Director of SalesClarion Inn & Suites (970) 824-4000

Complaint: [redacted]
I am rejecting this response because:  Clarion Inn promised/assured me that the refund would be processed.  In a month's time, no refund was processed.  As I got my credit card company involved, they, too tried to notify them, wanted some response from them.  Nothing.  In her last e-mail to me, Shannon said this,  "if you don't see the refund to let her know".  She DID NOT SAY THAT ever to me.  Most of her phone call, she just talked fast about everything being misunderstood, etc.  I responded "Yes" in the first response because I wanted to show good faith and show that I would be willing to cooperate to get this matter resolved.   I thought since they said they would refund me that they would.  I would think that a good business sales person would follow up on that matter, which was not.
She says, "At this time I unable to resolve anything because it's past the deadline given by [redacted]."  Unbelievable and very frustrating that she isn't even going to respond to THEIR many inquiries.  I was refunded by my credit card company.  They are the ones who are good business.  Clarion Inn is pathetic.
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because:  Clarion Inn promised/assured me that the refund would be processed.  In a month's time, no refund was processed.  As I got my credit card company involved, they, too tried to notify them, wanted some response from them.  Nothing.  In her last e-mail to me, Shannon said this,  "if you don't see the refund to let her know".  She DID NOT SAY THAT ever to me.  Most of her phone call, she just talked fast about everything being misunderstood, etc.  I responded "Yes" in the first response because I wanted to show good faith and show that I would be willing to cooperate to get this matter resolved.   I thought since they said they would refund me that they would.  I would think that a good business sales person would follow up on that matter, which was not.She says, "At this time I unable to resolve anything because it's past the deadline given by [redacted]."  Unbelievable and very frustrating that she isn't even going to respond to THEIR many inquiries.  I was refunded by my credit card company.  They are the ones who are good business.  Clarion Inn is pathetic.
Regards,
[redacted]