Clarion Inn

Guest booked two rooms and they booked one rooms through third party and in both reservation names are different.She is looking for refund on third party advance purchase reservation and we explainto her we can not touch there system and we offer one night free certificates and she refused that

Complaint: [redacted] I am rejecting this response because:This is absolutely rediculousThis matter continues to be unresolvedthis business is obviously guilty of the same matter with other people per their reviewsThey actually have taken down their ratings and reviews off of their FacebookI will have to take this higher unfoutinitly Sincerely, [redacted] ***

Complaint: [redacted] I am rejecting this response because: 90% of it is all liesAgain like I said before Mike told us he would issue us a refund of $for the nights we did not stay in his locationAfter three weeks had gone by and he was not returning my phone calls when messages were left for him, I finally tracked him down and at that point he decided he was only going to refund one night after being told we would be refunded the nights we did not stayNothing at any point had been explained to us by him or any of the staff that we had communication with as he statespainters in the parking lot? First time I have heard thisRollaway not allowed in a room with what he calls double beds? Only heard that when he needed an excuse to not refund usWe never met Mike, nor conversated with him until days after we left and he decided he was willing to refund us For tge time we didnt stay He then avoided us for weeks as we waited for the week refund to come throughAnd as a GM you should always return phone calls or messagesThe messages were left with other employees and on a voicemail for him to return my callWhich neither happened in a three week periodThat's what type of GM you have running your business? One that decides he's not going to return calls so he doesn't have to deal with situations? When I did speak with his area director Ted, he promised me that he would handle Mike on Monday morning and that he would contact me back after he had done soThis also didn't happenI left two voicemails for Ted and finally called back a third time when he answered and had another reason as to why we would not be getting our money back for time we did not stayI do not tell lies, I only speak the truth and sadly nothing that has been stated in this GM's response is truthfulIf we hadn't been told that we were going to receive a refund of to $from Mike himself two days after we checked out I would not have depended on it nor waited on it and possibly would have made a decision to stay in his horrible place just because we knew we were going to lose moneyWhen we left there we were assured that Mike would handle it and this did not happenPoor management Not returning calls because your a busy GM? Lame excuseWe are all busyAnd you shouldn't tell people what you do not plan to follow through withI wrote down the date, your name, and the amount that you promised which show on our [redacted] card to days later in creditYou did not follow through with your word Sincerely, [redacted] ***

Complaint: [redacted] I am rejecting this response because: Soni has been very rude, and non understanding since this matter has statedIt should not take any business a week to pick up a phone call about an unresolved matterI did leave a negitive review on their [redacted] regaurding thisIt was stated to [redacted] that the night I canceled, the person who was canceling it was having issues to begin withAs a general manager, this is very poor and unacceptable customer serviceThey refuse consider the matter that it could have been a human error on their part Sincerely, [redacted] ***

[redacted] Hello, I saw they responded to the complaint and they said that they offered him another room. No, they did not! Plus, I am not a man! My husband doesn’t speak English! The manager said he was there and he was not! I spoke with [redacted] who was the employee on that night. She was upset about the other guest too. The all smelled of weed and loud music! I was not staying there! Plus, this manager keeps saying different things! First, he said to [redacted] that we checked out at 11 the next day and we left 15 minutes after being there. I a so shocked on how the hotel manager is. [redacted] went to refund us , but because it was booked through [redacted] she said he was the only one to do it and left him a note for the following Monday about it. Plus, I spoke to *** at the hotel and complained to her about what had happened that night and she said I should be refunded and she would talk to him. I am so upset about this! I don’t have money to throw away ! Is there anything else the BBB can do? Please?

Clarion Inn in Merriville, IN did not provide internet service since we checked in on Friday (07/20) till checking out (07/22) as described in the hotel service descriptions, which resulted in inconvenience and delay of my job duties requiring internetThe front desk female general manager was super rude in handling custormer's inquiry of canceling the 2nd night and get refund to move to another hotelShe said that I can check out and they will never give any refundShe never even apologized for the inconvenience I am asking the refund or compensation of my loss and the female general manager should apologize to me and be fired The hotel should give compensation to all the customers who stayed there during the weekend of July 20-22, for no internet service Hope Revdex.com chould help me handle this well Thank you so much

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*** *** Hello, This was submitted to the wrong hotelIt is Clarion Inn in London, ConnecticutDo I have to fill out a new complaint or can u still use wait
I had submitted? Pleas let me know, *** ***

Complaint Information: On the day that the consumer arrived, she claimed that the hotel parking lot was empty and we looked abandoned, we were actually 55% full that night and 85% full the nextWe do have a very large parking lot spread out over a couple of acres to provide parking for our
rooms which may give the illusion of the hotel not being fullI do agree that we did have some tress cut down around the property as we just bought the hotel a month before the consumers arrival and we were landscaping the entire property while the weather was still niceA portion of the parking lot was blocked off where the tree crew was working in order to make a safer environmentWe also had a crew of painters staying at the property who were painting the exterior of the property which happened to be the people in the parking lot which was explained to the guest during her stayOur hotel consists of two room types, some with one king bed, others with double bedsWe do not have any other room typesSince the consumers visit we have renovated all guest rooms, which included tearing down all wallpaper, replacing lighting, toilets, etcbedding and curtains coming soonWe also have wifi boosters around the hotel which were installed prior to the guests arrival to strengthen the wifi signals in and around the entire propertyAs for the extra rollaway bed, we can not put his in a room which already has two beds as per the Fire MarshallThis is due to making sure there is enough clearance around the room in case of an emergencyThis is the case in all hotelsI did miss the consumers calls a few times, but being a GM of a property which is being renovated I am rarely at my deskAfter looking over the consumers reservation, I did notice that it was a prepaid non-refundable reservation booked through an on-line outletI did decide to refund the one night which the consumer did not stayWhen I spoke to the consumer she stated that I told her a refund of $would be given back, however I am not sure where that number came fromNothing anywhere on the bill adds up to $The consumer became very irate and started screaming and using profanities over the phone because I would only refund the one night she did not stayShe demanded to then speak to someone other then myselfI referred her to the regional sales manager who explained to her the same thing that I told herWe have already compensated the consumer for the services she did not use and no other compensation is needed Sent on: 11/19/1:16:PM

To whom it may concern: *** *** reserved a room through Advanced Event Systems which is a group booking
system used by Total Event Services who was doing the housing for the eventShe stated that she reserved the room back in AprilShe was coming to Indy for the USJN Indy basketball tournament and had an arrival date of July 7th, She stated that she received a confirmation email from Advanced Event Systems and called Total Event Services to cancel her reservationShe stated she was told by Total Event Services that the reservation was canceled only to get another confirmation email at some point after that. She told me that this happened several timesI asked her if she had a cancellation number from Total Event Services to prove that the reservation was canceledShe did not have oneI asked her if she had gotten an email cancellation notice from them or requested one since she had gotten several confirmation emails but she didn't have that either The confirmation emails show that the cancellation policy is hours before arrivalMartha states in her complaint that she called our hotel several times but when I spoke to her she indicated that she wasn't sure if she called here or to Total Event ServicesShe thought that she may have called here at some point but as it states in her confirmation from Advanced Event Systems and as I told her the hotel doesn't get the room list until close to the eventWe would have referred her back to Total Event Services if she called here about her reservation before we got the rooming listThe only documentation for calls that she had was a phone record showing a call to Total Event Services on her day of arrival which was then past the hour cancellation policyWithout a cancellation number or cancellation email from any of the agencies that she dealt with it is impossible to confirm that she canceled anything -- Mike J*** General Manager Clarion Inn and Suites Northwest Corporate Drive Indianapolis, IN (317) 298-

Clarion Inn in Merriville, IN did not provide internet service since we checked in on Friday (07/20) till checking out (07/22) as described in the hotel service descriptions, which resulted in inconvenience and delay of my job duties requiring internetThe front desk female general manager was super rude in handling custormer's inquiry of canceling the 2nd night and get refund to move to another hotelShe said that I can check out and they will never give any refundShe never even apologized for the inconvenience I am asking the refund or compensation of my loss and the female general manager should apologize to me and be fired
The hotel should give compensation to all the customers who stayed there during the weekend of July 20-22, for no internet service
Hope Revdex.com chould help me handle this well
Thank you so much

Sorry it your fault, If you can provide us cancellation number we are able to refund the amount

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*** *** *** * *** I have spent this past month trying to get the refund mentioned. I have been in contact with ***
* have spoke to *** one of their reps. she said she would call the Clarion and try to get a refund, but, made no promises. Next I got an e-mail saying that they received many complaints from guests at the Clarion regarding plumbing problemsWhat annoyed me was they put the blame back on us for not reading the complaints and should not reserve a room rated under a We went to *** thinking they were a responsible Company and wouldn't misguide guests into using one of their hotels I don't feel we have been treated fairly and certainly with no respect. I am ready to file a complaint against *** * *** Thanks in advance with your help *** ***

Guest booked two rooms and they booked one rooms through third party and in both reservation names are different.She is looking for refund on third party advance purchase reservation and we explainto her we can not touch there system and we offer one night free certificates and she refused that.

Hello,Please be advised that on November 3, 2015 I spoke to [redacted] in regards to her bogus complaint pertaining to her reservations at the Clarion - Fairmont.[redacted] used a third party vendor to reserve multiple reservations via the hotel for multiple dates, when [redacted] attempted...

to cancel the reservations (after the expected arrival date) she was advised that she should have contacted the original company that she reserved her reservations with and she was not eligible to receive a refund. [redacted] then contacted the third party vendor, was advised of the same thing - no refund would be issued hence as to the complaint against our hotel.As a one-time courtesy I offered to allow a one (1) night refund to be issued - [redacted] has been advised of this and that no further compensation will be offered in which she accepted and felt was fair due to the circumstances.Thank you,[redacted]

Complaint: [redacted]
I am rejecting this response because: 90% of it is all lies. Again like I said before Mike told us he would issue us a refund of  $288.02 for the nights we did not stay in his location. After three weeks had gone by and he was not returning my phone calls when messages were left for him, I finally tracked him down and at that point he decided he was only going to refund one night after being told we would be refunded the nights we did not stay. Nothing at any point had been explained to us by him or any of the staff that we had communication with as he states. painters in the parking lot? First time I have heard this. Rollaway not allowed in a room with what he calls double beds? Only heard that when he needed an excuse to not refund us. We never met Mike, nor conversated with him until 2 days after we left and he decided he was willing to refund us For tge time we didnt stay.  He then avoided us for 3 weeks as we waited for the week refund to come through. And as a GM you should always return phone calls or messages. The messages were left with other employees and on a voicemail for him to return my call. Which neither happened in a three week period. That's what type of GM you have running your business? One that decides he's not going to return calls so he doesn't have to deal with situations? When I did speak with his area director Ted, he promised me that he would handle Mike on Monday morning and that he would contact me back after he had done so. This also didn't happen. I left two voicemails for Ted and finally called back a third time when he answered and had another reason as to why we would not be getting our money back for time we did not stay. I do not tell lies, I only speak the truth and sadly nothing that has been stated in this GM's response is truthful. If we hadn't been told that we were going to receive a refund of to $288.02 from Mike himself two days after we checked out I would not have depended on it nor waited on it and possibly would have made a decision to stay in his horrible place just because we knew we were going to lose money. When we left there we were assured that Mike would handle it and this did not happen. Poor management.  Not returning calls because your a busy GM? Lame excuse. We are all busy. And you shouldn't tell people what you do not plan to follow through with. I wrote down the date, your name, and the amount that you promised which show on our [redacted] card 3 to 5 days later in credit. You did not follow through with your word.
Sincerely,
[redacted]

We try to accommodate guest and change his rooms. At this point we are not able to do any refunds

She never cancel her reservation and we charge her no show charge because we hold her reservation for that night and it guaranteed reservation. I asked her can you provide me cancellation number she do not have that. She even right bad things about us on f[redacted] That not our fault that her fault...

why she do not have cancellation number.

Complaint: [redacted]
I am rejecting this response because: Soni has been very rude, and non understanding since this matter has stated. It should not take any business a week to pick up a phone call about an unresolved matter. I did leave a negitive review on their [redacted] regaurding this. It was stated to [redacted] that the night I canceled, the person who was canceling it was having issues to begin with. As a general manager, this is very poor and unacceptable customer service. They refuse consider the matter that it could have been a human error on their part. 
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because:This is absolutely rediculous. This matter continues to be unresolved. this business is obviously guilty of the same matter with other people per their reviews. They actually have taken down their ratings and reviews off of their Facebook. I will have to take this higher unfoutinitly. 
Sincerely,
[redacted]

[redacted]
[redacted]
[redacted]
[redacted]
Hello, I saw they responded to the complaint and they said that they offered him another room. No, they did not! Plus, I am not a man! My husband doesn’t speak English! The manager said he was there and he was not! I spoke with [redacted] who was the employee on that night. She was upset about the other guest too. The all smelled of weed and loud music! I was not staying there! Plus, this manager keeps saying different things! First, he said to [redacted] that we checked out at 11 the next day and we left 15 minutes after being there. I a so shocked on how the hotel manager is. [redacted] went to refund us , but because it was booked through [redacted] she said he was the only one to do it and left him a note for the following Monday about it. Plus, I spoke to [redacted] at the hotel and complained to her about what had happened that night and she said I should be refunded and she would talk to him. I am so upset about this! I don’t have money to throw away ! Is there anything else the Revdex.com can do? Please?