Clarity, LLC

Our understanding of this matter is that it has been resolvedThe agreement attached came into effect after going over each line individually and asking for concernsWhen no concerns were left unresolved a price was stated and agreed upon by the studentAs per the signed agreement, the sixth bullet point states "I understand that this program is non-refundableI agree to pay the tuition in full of $18,by 8-1-2016, if notsoonerI also understand that if I choose to not complete the program, all tuition is still due in full by days after my last completed mentoring appointment"This was made abundantly clear prior to beginning the program.As [redacted] , the spouse of the man issuing the complaint, chose to not complete the program, a full tuition of $18,became due days following her last completed appointmentOut of understanding for their financial circumstances and out of respect of prior relationships, we chose to make an exception to the agreement and offer an amicable settlement; asking only for payment for services already rendered, and upon receiving this, forgiving $ [redacted] of the debt owed to the companyWe actually offered the exception option on January 26, 2016, giving them more than two weeks to consider the offerThis offer was stated on January 26, to only be available as an option until February 15, When we did not receive a acceptance or refusal regarding this offer, we chose to remind them of the option the day before it expired so that this fair agreement could be utilized.We did have a legal right to the full tuition and chose to let them choose an alternate option that could be resolved amicably rather than taking legal action and sending the amount to collections They were aware of this consequence before signing the agreement and were encouraged several times to "say 'no thank you' if the program is not a good fit" before committing to the entire six month program of six appointmentsWhen [redacted] chose to participate, her husband, the individual submitting this complaint, expressed concern and upon seeing this was asked again "Are you sure?" He supported her as she then chose to sign the agreement and chose not to sign himself, never actually becoming one of our studentsThereafter he expressed significant concern to her on the way home and in the days following, that was not brought up at the time of the agreement, even when given ample opportunities to express it.We have a firm stance against buyers' remorse and do not entertain these situationsAs explained in the signed agreement, we do not offer refundsSimilar companies in the industry demand full payment up frontWe choose to offer payment plans so that anyone can participate, however to continue offering this service we do emphasize that the full tuition is what is agreed upon.As of February 15, the settlement was chosen by the student and so far as we understood and stand, the matter has been resolvedWe feel confident and satisfied in choosing to forgive $15,of debt to our company in exchange for payment of the appointment that had already been used

Complaint: ***
I am rejecting this response because:
Dustin misstated "When we did not receive a acceptance or refusal regarding this offer, we chose to remind them of the option the day before it expired so that this fair agreement could be utilized." This is a deceitful statement or a complete lack of competency in attention to detail Dustin actually did receive a letter one week later after his offer On February 2, the letter he received DECLINED his offer and provided a counter offerThree days later, his attorney sent a "final notice," demanding $18,to be due in full Upon visiting with a few different attorneys to discuss the "final notice" his attorney had sent, each attorney that was met with suggested that the"Mentoring Agreement" of his own making, had serious legal deficiencies, such as misrepresentation, and that he did not acknowledge a right to cancellation within the first days, which is required by federal law He made an illusory promise, which is only the illusion of an agreementHe does not legally bind himself to actThe sole responsibility for fulfillment of the agreement rests with the student and leaves Dustin with no obligationsOverall the agreement obligates him to do nothing They suggested his agreement is not final, because he failed to include an integration clause They advised not to pay him $18,from the final noticeThey agreed that the additional $3,he previously asked for was also unreasonable, and to inform him for his own sake, that it was in his best interest not to persue legal action in court, as it would be with considerable risk and expensive for him, and to encourage him to be willing to negotiate further This was disclosed to him in a letter sent February 13, including another counter offer He sent a brief response two days later, changing his original amount offered from $3,to $2,000, disguising this to not look like a negotiation, deceitfully attempting to make it appear as if his original offer had been left unchanged, so that the time to act was less than half a day to pay, or else be pursued again for $18, Also, at the time of the his sales pitch, Dustin was vague as to what his services were going to be, and used manipulative sales tactics and huge success stories, leading me to believe his services were going to somehow help me achieve the results I wanted In the sales pitch he had me agree that I would not reject his program if I simply did not like the price, or else he would not show me the program at all in the first place At the moment, I felt I could trust him and agreed The program he described was vague and, though he said words that made it sound promising He excluded showing me the price, wanting me first to confirm that it seemed to be a good fit The price was only disclosed at the very end of the meeting after reading the "mentoring agreement" together He then wrote the price inThe price was disagreeable to me, but I was manipulated to believe I had no choice or say in the matter, because Dustin had earlier lead me to think I could not back down from the price, since the program seemed like a good fit Regardless of his manipulative tactics, I soon discovered within the first days that his services were deficient, and where not what I had anticipatedI would like this matter to be resolved with a full refund
Sincerely,
*** ***

Our understanding of this matter is that it has been resolved. The agreement attached came into effect after going over each line individually and asking for concerns. When no concerns were left unresolved a price was stated and agreed upon by the student. As per the signed agreement, the sixth...

bullet point states "I understand that this program is non-refundable. I agree to pay the tuition in full of $18,000 by 8-1-2016, if notsooner. I also understand that if I choose to not complete the program, all tuition is still due in full by 90 days after my last completed mentoring appointment". This was made abundantly clear prior to beginning the program.As [redacted], the spouse of the man issuing the complaint, chose to not complete the program, a full tuition of $18,000 became due 90 days following her last completed appointment. Out of understanding for their financial circumstances and out of respect of prior relationships, we chose to make an exception to the agreement and offer an amicable settlement; asking only for payment for services already rendered, and upon receiving this, forgiving $[redacted] of the debt owed to the company. We actually offered the exception option on January 26, 2016, giving them more than two weeks to consider the offer. This offer was stated on January 26, 2016 to only be available as an option until February 15, 2016. When we did not receive a acceptance or refusal regarding this offer, we chose to remind them of the option the day before it expired so that this fair agreement could be utilized.We did have a legal right to the full tuition and chose to let them choose an alternate option that could be resolved amicably rather than taking legal action and sending the amount to collections.  They were aware of this consequence before signing the agreement and were encouraged several times to "say 'no thank you' if the program is not a good fit" before committing to the entire six month program of six appointments. When [redacted] chose to participate, her husband, the individual submitting this complaint, expressed concern and upon seeing this was asked again "Are you sure?" He supported her as she then chose to sign the agreement and chose not to sign himself, never actually becoming one of our students. Thereafter he expressed significant concern to her on the way home and in the days following, that was not brought up at the time of the agreement, even when given ample opportunities to express it.We have a firm stance against buyers' remorse and do not entertain these situations. As explained in the signed agreement, we do not offer refunds. Similar companies in the industry demand full payment up front. We choose to offer payment plans so that anyone can participate, however to continue offering this service we do emphasize that the full tuition is what is agreed upon.As of February 15, 2016 the settlement was chosen by the student and so far as we understood and stand, the matter has been resolved. We feel confident and satisfied in choosing to forgive $15,000 of debt to our company in exchange for payment of the appointment that had already been used.