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Clark Construction Corp.

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Reviews Clark Construction Corp.

Clark Construction Corp. Reviews (5)

Initial Business Response / [redacted] (1000, 5, 2015/03/04) */ I too have an elderly mother so personally I understand your concernIn this case however, you were present during the complete presentation and even provided us your email so we could keep you informed during the projects process Our company goes to great lengths to make sure that we respect the elderly and try our best to have another family member present during our transactionIt's just what good companies doAnd despite your accusations to the contrary you, her daughter, were present the whole timeAs to the better price if you purchase tonight, the fact is our staff has a limited amount of timeFor those customers who can make a decision on the first visit we provide them an additional discountIf not, our price is usually good until the next price increase! In this case you and your mother decided to take advantage of the additional discount and signed the contractYou could have said no and we would have been just as graciousOur years in business has proven that fact Despite you canceling well after the rescission period, not to mention the time my staff has invested in your project we are going to cancel your purchase and refund your depositWe wish all the best life has to offer and hope your bath project goes well

Initial Business Response /* (1000, 5, 2014/10/09) */
We are terribly sorry Mr. [redacted] is disappointed. The facts are his window project was completed and signed off on by Mr. [redacted] on June 19th, 2014. The Completion Certificate clearly states, Do not sign this certificate until you are...

completely satisfied. In addition, the building department of Golden Valley also signed off on the project as completed on July 21th 2014.
To state that the job is not done is inaccurate and disingenuous. It was a very large window/door project with approximately 40 sashes. Three (3) sashes were in need of replacement after the job was completed. We accidentally ordered the wrong sash the first time and on the reorder the manufacture made the sashes with rails instead of handles. Both were unfortunate mistakes that delayed completing the service. We have the correct sashes now and have called and emailed Mr. [redacted] in order to schedule the service.
While I cannot agree to the customer's request, I will agree to have the owner of Minnesota Rusco Inc. deliver the sashes personally and work something out with the customer that is reasonable.
Initial Consumer Rebuttal /* (3000, 7, 2014/10/09) */
(The consumer indicated he/she DID NOT accept the response from the business.)
While the completion was signed under pressure from the installer so that he could leave, stating "I need you to sign this before I leave and I will take it with me," it was not realized that two of the sashes were defective until a later date when the windows were being cleaned. At the time of "completion," one sash was cracked and it had been ordered for replacement. It was assumed in good faith that our windows would be taken care of quickly. The fact is, it took 6 weeks to have 40 sashes ordered and produced for install on our house as the business states. But it took 8 weeks to get the one cracked sash replaced, 6 weeks to get the other two sashes ordered only to find out they were ordered wrong, and another 6 weeks to get the wrong sashes again.
It has been 5 months since the start of my window install, and we are continuing to have problems with the business. I have not been explained to on how or why our sashes are incorrect and why this continues. The owner stated he didn't know what happened and I still don't have a reason and how they are going to ensure this doesn't happen again.
As I have been contacted to schedule replacement of sashes, again, I continue to have to take time out of my personal and professional life to ensure they are completing my project when this should have been complete 5 months ago. I should be reimbursed for my time to manage a project that the company was paid to do and complete within a reasonable time frame.
Final Business Response /* (4000, 9, 2014/10/20) */
Minnesota Rusco is more than willing to work something out financially for the time Mr. [redacted] took out of his day to meet us for service. His request for thousands of dollars is simply unreasonable. I believe we visited the house three times for service in Mr. [redacted]'s presence. Each appointment took less than 30 minutes. We have one remaining sash to replace. Mr. [redacted] can speak directly to one of the owners, [redacted] regarding what reasonable compensation he would like for those three visits. Again, we are terribly sorry for the frustration this has caused Mr. and Mrs. [redacted].

Initial Business Response /* (1000, 5, 2015/03/04) */
I too have an elderly mother so personally I understand your concern. In this case however, you were present during the complete presentation and even provided us your email so we could keep you informed during the projects process.
Our...

company goes to great lengths to make sure that we respect the elderly and try our best to have another family member present during our transaction. It's just what good companies do. And despite your accusations to the contrary you, her daughter, were present the whole time. As to the better price if you purchase tonight, the fact is our staff has a limited amount of time. For those customers who can make a decision on the first visit we provide them an additional discount. If not, our price is usually good until the next price increase! In this case you and your mother decided to take advantage of the additional discount and signed the contract. You could have said no and we would have been just as gracious. Our 60 years in business has proven that fact.
Despite you canceling well after the rescission period, not to mention the time my staff has invested in your project we are going to cancel your purchase and refund your deposit. We wish all the best life has to offer and hope your bath project goes well.

Initial Business Response /* (1000, 5, 2015/01/12) */
Dear Mr. [redacted],
I sincerely apologize for the bother. Our marketing manager was able to track down and identify why you were called recently after being put on our DNC registry in November of this year. We acquired a list from a...

defunct company. Unfortunately, you were on that list as well. We should have updated both databases and it was our error that it did not happen. Therefore our sincerest apologies. You were officially put on the DNC for the other DB on 01/05/2015. In addition to the DNC we also placed you on the Do Not Mail list. I hope you understand it is not our intention to call someone who does not want or is not in need of our products.
Best Regards,
[redacted]
GM/Owner

Initial Business Response /* (1000, 5, 2014/10/16) */
We are terribly sorry for calling Mr. [redacted]. He is on our DNC since 2011. However, when we converted to a new database system it did not convert over. Again, our sincerest apologies. We only desire to call people who want to hear from...

us and it is usually past customers. This issue has been corrected.
Initial Consumer Rebuttal /* (3000, 7, 2014/10/16) */
(The consumer indicated he/she DID NOT accept the response from the business.)
since their calling pattern has been 3-6 months, I will not accept the response until a year has past and I have not received any more calls. Only then will I conceder this issue resolved.
I am however printing all of this out so if the issue is not resolved, I will have documentation to take to court.

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