Clark Electric Appliance and Satellite, Inc. Reviews (1)
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Clark Electric Appliance and Satellite, Inc. Rating
Description: Appliances - Major - Dealers, Appliances - Small - Dealers, Television - Cable, CATV & Satellite, Heating Equipment, Household Appliance Stores (NAICS: 443141)
Address: 111 E Miller St, Greenwood, Wisconsin, United States, 54437
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Review: I have a closed loop Geo thermo Heat pump. A little over a year ago, the pump stopped working. We had Clark Electric install a new pump, at the cost of over $1600, it leaked from the start, they came and replaced the fittings and installed a new thermostat, at the cost of $251. It started to leak again. because it was still cold weather they told me they needed to wait for warmer weather to add a sealant, and would need to turn off furnace and just run the pump. Meanwhile I was told to keep replacing the water as it kept leaking. I called their office several times and told them I was putting in a lot of water, all totaled many quarts. I set my alarm for every four hours to check the water level. When he came to put in the sealant, my son was here and ask, Shouldn't they replace the antifreeze? He said no problem. Well, in December the furnace quit, I called them, they got it started, and said they would be back with antifreeze, He didn't have any with him, The head repairman came and set my backup electric heat, so I had heat, for the weekend, but again it stopped, they came and replaced 5.5 gallons of propglycol, and again replaced leaking pipes. Total bill, $487.79. I called their office and told them I didn't feel I should pay for something that was caused by them in the first place. He said he would deduct $150 from the bill but they would not be able to work on my furnace again. I offered to pay for their travel time but the leaking was all caused by their poor work. My question, Am I responsible for this bill?Desired Settlement: I feel I am not responsible to pay for their mistakes, my furnace froze up because of the leaking pipes they replaced three times and lost all the glycol, I was going to my basement at 2 & 3 in the morning to replace water, I am 77 years old.
Business
Response:
Company states that they will zero out the consumer's account.
Consumer
Response:
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.