Clark Pest Control- All Area Locations

I am rejecting this response because: I canceled the service immediately as instructed by [redacted] the service tech and do not owe any additional chargesWhy do you refuse to admit the truth and continue with this ?? I need the collection to be removed from my creditI was told I could cancel the next day and I did by phone as well as by mail...Why do you have your techs give this presentation then make cancelling so hard? This is a terrible business practice and I see many other complaints about Clark this is not an isolated incidentYou never answered my question do you require a one year contract to be signed for spraying? Why can't you do the right thing here and just admit the mistake your office made ?

Our records do confirm that the customer called the office two days and eight days following the initial visit of 2/25/The purpose of the two calls was not to cancel the service, as indicated by the customer, but to request additional service appointments On Saturday February 27th, the customer called to request additional service inside the homeThis service was provided on Monday March 1stSince the service required access to the inside of the home, the customer met with us at the agreed upon timeNo request for stopping the service was madeOn Friday March 8, customer called to request additional inside service which was provided later that dayAgain there was no request to close the accountThese additional services were performed at no charge as provided by the written guarantee in the Service Agreement signed by the customerThese requests for additional services clearly indicate the customer's intent to utilize the services he contracted for and continue with the service No communication to the contrary was conveyed until July 13, In the mean time the April and June chargeable services had been completed as per the signed agreementThe customer was released from the One Year Agreement without penalty or charge upon receipt of this request however the balance for the services already performed are correct and due The customer was made aware of the balance on several occasions and had ample opportunity to remediate

This is in response to the complaint submitted by [redacted] on behalf of [redacted] , at [redacted] ***.Miss [redacted] is unhappy with services that were provided to her by our company (Clark Pest Control) during the month of January Miss [redacted] employed our service to exclude rodents from entering into and taking harborage in her home.On January 12, one of our Representatives ( [redacted] ) provided an estimate to Miss [redacted] in the amount of $for the initial service which would include sealing up some holes and setting out some rodent traps, then $every other month for a minimum of year to maintain her home for the purposes of a pest management programAt the time of the estimate Miss [redacted] informed [redacted] that she will be getting other bids.On January 13, Miss [redacted] called our office asked if [redacted] could call her as she decided to employ our services and start that same dayShe was informed that [redacted] was in a meeting and that she could schedule [redacted] to be at her home between the hours of 3:00-4:p.mto start the serviceAt approximately 4:Miss [redacted] called our office to inquire where [redacted] was as he had not yet arrived to her homeOur agent informed her that due to his morning meeting he was running a little late and that she would have [redacted] call herAt 4:p.m [redacted] began the service at the residenceHe installed exterior bait stations as well as some interior snap traps that were set degrees from the wall as are designed and sealed up some possible entry points for the rodentsWe were unable to perform the pest control portion of the service at that time due to the occupant being presentIt was late in the day at this point and we would have had to ask the occupant to leave while the material was being applied and also to allow for sufficient drying time [redacted] timed out of this account at 5:p.mhaving spent minutes there in total.Miss [redacted] was apparently upset due to the fact that [redacted] did not go into her attic to check for rodents in this areaHe explained to her that the attic area is not where the rodents were gaining access to her home but rather that the areas that he sealed up were where they were gaining accessDuring the time of sealing up some holes she showed [redacted] a hole in a vent that she says the cable man caused while running some cablesShe asked to state in his inspection that they were the cause of creating an access point for the rodents [redacted] politely told her that he does not have proof of that and that he will not include that in his findings On January 20, Miss [redacted] called our office to cancel a call back service we had scheduled with herThe scheduled service that she cancelled was for us to provide her with the pest control portion of the serviceWe did not hear back from Miss [redacted] until January 27, when she called the office and spoke to our pest supervisor, [redacted] PurcellDuring that conversation she told [redacted] she wanted to discontinue the service as it was not done correctly and that she had another company come out and inspect the attic where they found droppings and a possible hole in the roof [redacted] asked her several times if he could come out to evaluate the work done and she repeatedly insisted that her mother who apparently lives and owns this home would not be comfortable with him in the home.Additional dialogue took place over this matter with [redacted] and ultimately she would not allow us to come to the home to correct any efficiencies that we createdShe is claiming that both [redacted] and our office supervisor [redacted] both hung up the phone on her during conversationsThis type of behavior is NOT tolerated by our company, it is unprofessional and uncalled forOur notes clearly state that during these conversations, which in fact, Miss [redacted] was the one that hung up on us.I only wish that we could have had an opportunity to access the home and make any corrective repairs to Miss [redacted] ’s concerns, we would have gladly performed any and all repairs to her satisfaction if we would have been given the opportunityAs far as the letter that was written to the Revdex.com from Miss [redacted] expressing her version of this unfortunate circumstance, it is apparent that she feels she was taken advantage of and that is certainly her right, however, as stated before Clark pest control stands behind all of the work that we perform, and we still would even after this complaint, if only we would be given the opportunity to do so.If you should have any questions please feel free to contact me at my office between the hours of 8:a.m.-5:p.mSincerely, [redacted] Branch Manager

I am rejecting this response because: I phoned to cancel a day or two following the first spraying and was told it would be cancelled by the officeThen after the tech sprayed the 2nd time I called again asked why they are continuing after I cancelled? I was then told a different story and that now I needed to cancel in writing which I then didI should not be held accountable for their lack of training of office staffIf they had simply told me to cancel in writing the first time I called this would have done so immediatelyThis is so wrong especially after the tech (I think his name was ***) assured me I could cancel easily after he sprayed for the antsThis is a terrible business practice forcing people to sign contracts just to spray one time and tell them they can cancel easilyThey wasted my timeI had to come home from work to meet the tech and was foolish enough to believe him when he told me I could cancel the following day...They should inform the customer before coming to the residence that they must sign a contract in order to receive their serviceIf I had known about this practice I would have never had them come out in the first placeIs this even their policy or was I lied to by the technician ?

This letter is in response to complaint #that was submitted on 12/2/from our former customer, Johanny Barnes, acct# [redacted] Regarding the balance due, $100.34, we have decided to write off the entire amount, leaving the account with a zero balance Sincerely,Clark Pest Control