Clark Pest Control Inc.

Initial Business Response /* (1000, 5, 2015/05/28) */
5-26-
1:pm
*** *** returned my callShe agreed to an appointment for X-at Noon - 2:pm
5-27-
Noon
I called *** to let her know that I expected to arrive at her house at 12:pmShe did not answer the
phoneThe phone just rangI could not leave a message
12:pm
I knocked on the doorNobody came to the door and no cars were parked in the drivewayI called ***'s cell and again it just rangI could not leave a messageThe dogs were barking at us loudly from the side yardIf anyone was home they would have easily heard the dogs barking and us knocking on the doorWe waited an additional minutes just in case *** was on her way home and running late
12:pm
I called *** ***'s cellI left a message that I was at the house for my appointment set by *** and that *** was not homeI asked *** (***'s Mother and the owner of the house) to please let *** know I need her to call me for another appointment
4:pm
I called *** againStill the phone just rangI could not leave a message
5-28-
10:am
I called and left my third message for *** *** at the Revdex.com
11:am
I called the direct line at the Revdex.comI talked to *** she asked me to write this documentation and e-mail it to herShe will be handling this case as *** is no longer with the Revdex.com
*** ***
Branch Manager
Clark Pest control
Initial Consumer Rebuttal /* (3000, 7, 2015/05/29) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I did miss the appointment that we schedule do to my daughter's graduation starting late then having to pick up my nephew from school early do to a bloody noseI didn't make it home u brilliant 145pm I called the office and no answer
Final Consumer Response /* (2000, 11, 2015/06/03) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I agree to what Clark has statedThey showed me the holes and tunnels that he rat's had made and explain to me their process of catching themI did purchase the vent covers for the bottom of the house but we're to big so I still need to purchase thatThey asked if I could have my friend take down the garden area fiberglass shingles that were left up and clear a way for them to fix were one of the main holes of entrance was at
In the end of there visit they apologize for their missing my problem, and they assure they will fix itStill more has to be done but in timeI appreciate all that Clark is doingI am cooperating and working with them to solve the problem
Final Business Response /* (4000, 9, 2015/06/03) */
6-2-
11:am
Justin, ***, *** and I arrived at the house*** let us in the house and we shared with each other what we knew about the problemI took out my phone and took pictures for documentation of conditions that are listed in this report
First *** put his ladder in the attic entranceI inspected the atticI found roughly Rat Droppings just inside the attic entrance and spreading out about ftin all directionsI saw a tunnel in the insulation that was made by ratsIt was an obvious path that the rats were using to move about the atticThe tunnel was heading in the direction of the kitchen and enclosed garageI had *** go into the attic to vacuum up all the droppings that he could reachAfter *** was finished, I inspected the attic and found that *** did a good job in the clean-up*** set a couple of new traps in the attic at the entrance
We went into the kitchenI found a lot of dead German Roaches in the cabinets next to the refrigeratorI did not find any live roaches*** and Justin had baited the cabinets back on 5-14-for German RoachesI had *** vacuum up all the dead roachesI inspected the cabinets after he was done and found that *** did a good job
I found holes and a lot of rat droppings in the cabinets next to the stove and in the bottom storage drawer in the stoveJustin cleaned up all the droppings in the kitchen cabinets, drawers and the stove storage drawerI inspected Justin's work and found it to have been done well
I went into the garage conversion and found the closets next to the kitchen wall to be full of storageI could see rat droppings and nesting material in the closetI told *** that the closet needed to be emptied and cleaned out before we can get in there to trap for ratsI found a hole in the wall from the kitchen to the garage and rat rub marks were notedThat hole needs to be fixed after the trapping is completed so not to interrupt the rat's feeding habitsI told *** the cleneeded to be done a.s.a.pas we needed to work together to get this under control as soon as possibleShe agreed
Next we looked at the washer and dryer areaWe found holes that needed to be repaired in that areaThere was trash that could be used by the rats for nesting by the appliances that needed to be cleaned and removed
Jason inspected the outside of the houseHe found holes in the subarea vents and some vents that are missing screensHe found rat rub marks on the back patio next to where the tree has been allowed to grow its limbs out to touch the roof of the houseThis makes an easy freeway for rats to use to get to the roof of the houseThe neighbor has fruit trees growing next to the fence that is offering a food source for any rats that may want to set up nestsThe back patio wooden material is broken and rottenThe roof is half gone and brokenIt serves no purpose at this time except for a hazard to occupants and a freeway into the house for the ratsIn the corner of the roof above the back door Jason found a hiding place were rats have been nesting and chewing holes into the roof to get access to the atticJason showed me each of his findings and I agree with him
We recommend that the fiberglass roof covering and the patio covering be torn down and removed from the propertyUpon completion of the removal, Jason will inspect the nesting area above the back door and give his recommendation on how to rat-proof the area
*** told me that her boyfriend will clean up the closets, washer/dryer area and remove the fiberglass roofing material before 6-8-as he will be home over the weekend
*** has promised to replace the broken screens at the sub areaJason will make recommendations for the remaining rat proofing needed after he has the opportunity to inspect the area above the back door
*** and *** have made a commitment to be at the house Monday, Wednesday and Friday mornings between 8:00am and 10:am to check rat traps until the rat activity is gone*** has promised that she will be available for our appointments
I told *** that I had left messages with her Mom and had not heard back from her*** said that her Mom travels a lot on her job*** offered to call her Mom and handed her phone to meI talked to *** and let her know the status of our inspection*** was pleased that we were working to solve the problem*** asked for a copy of this reportI told her the Revdex.com will be sending her one
Note:
German Roaches are under controlWe have caught rats since 5-14-
*** ***
Branch Manager
*** Pest Control