Clark Pest Control Reviews (%countItem)
Clark Pest Control Rating
Address: PO Box 1480, Lodi, California, United States, 95241-1480
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Background: December 15 2019 my child went into our garage and spotted a large rat scurrying up the wall. I installed some heavy-duty rodent traps in the area, to try to determine the level of severity we were dealing with. December 17, 2019 we caught a large rat in the trap in my garage and immediately alerted my property owner of the problem. On December 18, 2019 my landlord suggested a local company to do the work. However, I opted to go with a corporate business; what I thought would be a more reputable business.
Issue: I contacted Clark Pest Control in Vacaville to do a free assessment specific to rodents. The technician Walter provided an assessment report to include setting, checking traps once a week until the issue had been eliminated, and determining potential entry points until there were no signs of activity, which would cost $300.00. Walter proposed some up selling options such as insect spraying and a service plan. I was very direct with Walter that I did not want any additional options, I would pay the $300.00 to take care of the rats but did not want anything further or reoccurring outside of our agreement. Walter said that was not a problem and that he would be out the following week. He set some very basic snap traps in the garage, outside and the attic. I received the agreement via email later that day which included a reoccurring 1 year service plan. At this time, I called the office to clarify the agreement was incorrect and I again did not want a service plan. The receptionist apologized and said she would correct it and that Water did make a mistake when creating the agreement. Walter came out 3 more times to check the traps, still no activity and then he removed them the week of January 2,2020.
A service Technician (not Walter) came to my house on January 9, to "check the traps". My daughter told the man that the traps had already been removed as of last week. He said he would check into it and was sorry for the mistake. I received a bill for $103.00 reflecting a service on January 9,2020 I replied again through email that this was not correct. There were no traps and no service performed on January 9th. Next on February 27, I received an email stating there was service scheduled on March 12, 2020. Again, I replied to the email informing them again for their mistake. I then called the office on March 3, 2020 while at work, spoke first to Sara, and then asked to be transferred to the Supervisor. The Supervisor (James) and I spoke about the history and the repetitive mistakes, as well as the $103.00 bill that I received for service that occurred after the traps were removed. I also reiterated that I do not want reoccurring service and their records need to be updated show my account as closed as the traps had been gone for some time now. James apologized and then agreed to close my account and remove the $103.00 that was showing outstanding on my account. I received a call a call back a few minutes later from James, asking me to call him back. James began to tell me that he had misspoke and he would have to retract our last conversation because he did not have the authority to remove latest bill I had received (after he had already agreed to do so). He also said the day of January 9, a technician did go into our backyard (unauthorized) and checked a trap in our shed. I explained that Walter had already removed the traps in the attic and garage and if there was one in the shed, he must have forgotten it. Furthermore, it is not logical the technician would leave 1 trap out of the approximate 10. James said that because the technician found a single trap in our shed that the $103.00 would stand.
This has not yet been resolved; Clark is claiming I owe them $103.00 for checking a forgotten trap in our shed. I have expressed my dissatisfaction with this response and I feel Clark Pest Control of Vacaville is not above board in the way they conduct their business regarding the validity of charges requested. After reading some of the complaints posted, it appears I am not the alone in my experience. Given the last response from Clark, I would recommend this business be evaluated for unauthorized recurring payments as well as exploitation.
Mrs. M contacted Clark Pest Control in December of 2019 to assist in the eradication of rodents at her property. After an inspection and conversation with Mrs. M, our technician suggested our Year Round Pest-Away service, which includes trapping for rodents as well as control for many other pests. Since the initial service that took place that day, Clark has visited the residence 6 times, 5 of those visits at no cost.
In March 2020, Mrs. M requested to stop her account as she was unaware that she had signed up for on-going maintenance and no longer wished to continue with the program. Clark stopped the account and returned her most recent service fee.
Clark Pest Control strives to provide an amazing customer experience to every one of our customers. We are pleased that we were able to reach a resolution with this valued customer.
I have an ongoing pest service contract with Clark Pest Control in Lake Almanor. On two separate occasions, over a period of 1 year, I have received a bill for services that were NOT rendered. On both occasions, after receiving the bill, I looked at my cameras in the front of the house, which shows the only way onto the property and there were no footprints in the +2 feet of fresh snow. When I called, the mgr stated that via tracking software, the service truck was in front of the house, but he had no explanation for not having any footprints anywhere on the property. I even sent him photos of the property from the security cameras!
Well, it happened again yesterday... a bill for $104 dollars and no footprints, 2+ feet of snow. Additionally, why would they be spraying for bugs in the middle of a snowstorm with 2+ feet of snow on the ground. Very unethical!
Mr. and Mrs. B contacted Clark Pest Control in 2014 for assistance in controlling a pest problem at their property and enrolled in our Year-Round Pest Away Service at that time. As seasons change throughout the year different pests become more active and Clark’s objective is to create and maintain a barrier around the home to prevent these pests from finding their way into the home. Sometimes this means treating homes and businesses during various types of inclement weather, including snow.
Clark Pest Control makes every attempt to ensure our customers are getting the best service possible along with thorough and complete communication from their technician and service department. Mr. B contacted Clark and spoke with our Quality Assurance Manager and expressed that he did not feel that this type of communication had taken place. He requested that his account be discontinued and his service fee be returned.
Mr. B’s account has been stopped and his service fee has been returned in full as a sincere apology for the miscommunications that occurred.
Clark has offered Mr. B a flex schedule to skip the winter months at this property, if he would like to reinstate his Pest Away service. We hope to come to a resolution with this valued customer.
How do I respond to this response. It is inaccurate and attempts to paint a untrue picture? I have no issue with the year around service. I am fully aware of this.I have been an ongoing customer for 5 years. I also know that you can apply specific pest services in inclement wether, including snow.
However, I do have the issue that I was charged for a service that they had sprayed the exterior of the home, but with 2+ feet of snow on the ground, everywhere, there were NO footprints on the property. I have cameras and motion detectors. The house sits on a 40 degree hill and NOWHERE was there any signs of entry, including the entry gate that must be uses to enter the property. The house did not get serviced and THAT is what I was reporting. This is the ultimate spin by Clark!
Please advise.
Thank you,
Mike B
On the first week in February I agreed to let Clarks trap and rid my house of mice and rats. They agreed to come out for four weeks after the first on site action, for $300. They showed for the first week at 9 am on Monday and informed me that they would be out every Monday at this time. The trapped two mice so they said they would be back on Friday of the same week so take everything out of the cabinet so they could assess the situation. I did but no show. They did not show for the Monday appointment either. Everything was out of the cabinet for two weeks. The following week was two weeks of no show for them. I called and cancelled the contract as they had not kept up their end, and got someone else. The new person trapped three mice. Clarks informed me that I could not cancel and tthey would be keeping my money. They showed after I cancelled with them but they had no intention of coming to the house that Monday either, without me cancelling. They showed late in the day.
Clark Pest Control strives to
provide an excellent customer experience and superior pest control services. We
did not meet those high standards in this case. We have since reached out to
this customer and provided him with a complete reimbursement as well as our
apology for the miscommunications that occurred. We are pleased that we were
able to come to a resolution with this valued customer.
We have had Clark Pest Control service at our house for a few years. On two occasions, I've had to speak with management about scheduling issues. Both times they were resolved. I need 24 hours notice and a mutually agreed upon time for a technician to come out and service our property as I have two young children whose toys need to be moved and two dogs who need to be secured. For the last few services this has not been an issue.
On Thursday 11/21 I discovered a note in my mailbox from a technician that he had sprayed/treated my front yard on Wednesday 11/20. His note says, "Did front yard only due to dogs in backyard. Called and left voicemail last night." Along with his note was a bill for the service.
I am horrified that someone was on my property spraying a chemical without my knowledge or consent. My children were playing in the front yard and flowerbeds that had been sprayed that day - normally when our property is treated I keep them out of the yard for a few days to be safe. My pets were exposed to overspray. I cannot fathom why this technician was on my property without my knowledge or consent.
I called Clark Pest Control on Thursday 11/21 as soon as I discovered the note. A manager was unavailable so I left a message and have yet to hear back from anyone regarding this issue.
I see from my phone records that I have a missed call from Tuesday 11/19 at 7:36pm, presumably from the technician, but no voicemail. Even if he had left a message, he did not have my verbal approval to come treat at that time. And even if he thought his missed call less than 24 hours before coming to my property was sufficient, the presence of the dogs in the backyard should have given him an indication that we were not prepared for the property to be serviced. Or he could have called me in that moment to confirm prior to treating. His being on my property is inexcusable.
Clark Pest Control began servicing Ms.’s home in Monterey, CA in August 2014 for her pest control needs. At that time, Ms. communicated that she would like to be contacted prior to having service done at her property in order for her to ensure that her pets and children’s toys were out of the treatment area. When we performed her regular service in November 2019 there was an error on our end and we did not contact the customer prior to the appointment.
We pride ourselves on exceeding customer expectations in an ethical, professional, responsive, and caring manner and regret this mistake. Our supervisor contacted Ms. to discuss her concerns and apologized for the mistake that was made. We notified Ms. that we would stop the service at her property and issue a refund in the amount of $103 for the November service that she did not authorize. We apologize for any inconvenience that this may have caused and hope that Ms. will consider Clark for any future pest control needs.
:
I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.
Good morning,Yes, they credited our account and cancelled the contract. I would consider the complaint resolved.Thank you
I am filing a report because I got a worse service from the clarks pest control company. They charged me $1290 in the beginning and I signed a contract for $45 a month. But the ants issue was never resolved I called their office and tried to schedule when I would be home to show them the problem but everytime I schedule they just show up when the want knowing I'm not ax
Available. I have tried to explain multiple times I do not want anyone at my house when I'm not home and they continue to go to my house when they want instead of listening to me. I have told them that its trespassing and they claim on my contract it gives them the rights to come and go. I have read my contract and nothing like this is stated in it. Recently a manager has been emailing me and still continues to send them to my house with me stating I do not allow this all they care about is money and never solved the issue and I am so unhappy with their service and try to talk to them to get my money back. Why ask me in an email when I'm available and then send 2 people to my house and blow up my phone while I'm at work instead of trying to listen to the customer and letting me schedule when I'm not at work? I want all my money back from this company for poor service that resolved not issues with ants or spiders and I want them to quit trespassing on property that it is clearly marked on my driveway and they have been told... I have paid $45 a month for 5 months with the initial deposit of $150 plus $1140 I believe for termite treatment. I will follow up with my paperwork for exact totals. I want both contracts canceled immediately. Seeing how noone has even followed up with termite contract.
In April 2019, Clark Pest Control began servicing Ms. property in *** for their pest issues. During this time, termite work was also performed at the property. In October, Ms. contacted Clark stating that she wanted to stop service and was requesting a refund for the October payment of $45. The Service Manager emailed Ms. explaining the terms of the agreement that she approved and that a refund would not be provided. The Manager advised Ms. that we would stop service as she requested, but offered to return for service to take care of the pest issue. No reply was received from the customer. The manager has attempted to reach Ms. by phone this week in order to discuss a refund multiple times and has not heard back from her.Clark Pest Control prides itself on exceeding customer expectations in an ethical, professional, responsive and caring manner. The manager has agreed to issue a refund for all pest services that were completed and paid for. The customer did not previously inform us of any issues with the termite work that was completed. A refund for these services will not be issued. We apologize for any inconvenience that this may have caused and hope that Ms. will consider Clark for any future pest control needs.
Revdex.com:
I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.
I contracted with Clark for a fumigation of one of our rental properties. We received a quote for $3,650 which included the tented fumigation service and repair of fungus and dry rot. We also added $550 for the option of damage to the roof tiles. The fumigation done by Clark's fumigation subcontractor, on or about August 16, went well with no tiles damaged by the subcontractor. However, Clark's second subcontractor for the dry dry rot remediation broke some fascia tiles when repairing the fascia boards. The repair of the dry rot took place on or about September 5. The subcontractor's lead, a gentleman by the name of "***" took photos of the damage and told us that he would submit to the office. I was told, after attempting to contact the dry rot subcontractor, that the tiles that they broke would be repaired; however, that hasn't happened. I also contacted Clark and had one called returned but no tiles fixed. I received a text from Clark's sales rep saying that the fumigation did not break any tiles which is not the point. The tiles were broken by their dry rot subcontractor and not the subcontractor that did the fumigation. I have told the sales rep this on at least two occasions. I also attempted to speak to the Clark office manager but was told by the receptionist that they would give the information to the office manager. In the meantime we've had a couple of rainy days and I am concerned that we will have water damage due to the the missing tiles. I have already contacted a roofing company to fix the problem and would like for Clark to credit me for the broken tile insurance which we purchased.
Clark Pest Control’s subcontractor preformed fungus and dry rot repairs on 9/5/2019. A few weeks after the work was completed we were notified by the customer that three tiles were broken. On 9/24/2019 our Termite Inspector *** Jones left a voicemail letting the customer know that the tiles would be replaced. On 10/1/2019 our termite department manager met with Mr. to discuss his concerns. Clark Pest Control prides itself on exceeding customer expectations in an ethical, professional, responsive and caring manner. The three tiles were replaced on 10/17/19 and Mr. told us that he would let the Revdex.com know that the matter is resolved to his satisfaction. We apologize for any inconvenience that this may have caused and hope that Mr. will consider Clark for any future pest control needs.
Consumer states: The tiles have been replaced and he is completely satisfied.
I am filing a report because I got a worse service from the clarks pest control company. They charged me 150$ in the beginning and someone came over to fix the issue of ants in my house. I had to call them because the ants issue was not resolved and they had me sign contract that the money will come out of my account twice 45$. But the ants issue was never resolved I called their office had supervisor came in to check the issue. He came to my house and blamed me that I am doing something wrong and they tricked me into more money and never treated me as costumer with respect and all they cared about money and never solved the issue and I am so unhappy with their service and try to talk to them to get my money back. They refused to help me no supervisor called me back and ignored me and keep taking money out of my account without even looking into resolving the issue of the ants.
On May 21, 2019, Ms. began service with Clark Pest Control for the treatment of ants in and around her property in Vallejo, Ca. A courtesy appointment was done on June 4 to follow up on the customer’s pest issues. At this time, the customer indicated to the technician that they had not had any issues since the initial treatment. The customer then had their regularly scheduled service on June 24, at which time the property was treated for all covered pests.
Two of Ms.’s monthly payments were declined on July 1 and August 1 in the amount of $45 Multiple attempts were made to reach the customer about their declined payments in the following days. Ms. contacted Clark on July 16 and indicated that she did not feel she should pay for the service because she was still experiencing a pest issue. An offer was made to have a Supervisor speak to Ms. about her pest concerns. She declined at that time, stating she would call back at a later time. Ms. spoke to the office again on July 29 and indicated that she was still having ant activity. Another offer was made to have a technician out to service her property, she declined at that time and stated she would call back to schedule.
On August 27, Clark Pest Control performed the regular service at the property, at which time she indicated there was no activity but that she had activity earlier in the month.
On October 1, Ms. contacted Clark regarding the payment that was taken in the amount of $45, indicating that she was still not happy with the service that has been provided. At this time she requested that service at her property be stopped and that she be refunded for what she paid because she didn’t feel the service worked.
Clark Pest Control prides itself in exceeding customer expectations in an ethical, professional, responsive and caring manner. We are willing write off the balance on this account in the amount of $330.00 in good faith and stop service to this property so that the customer can receive service from another Pest Control provider.
I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.
Clark Pest Control - Stockton, CA. I called for an estimate for pest removal/prevention. Appointment was available for the next day. Technician arrived right on time. We walked through the area and he listened attentively to my concerns and comments. He gave me a frank and honest assessment of the situation which addressed a few areas that I could control that would eliminate the problem. He also advised regarding related service that may be helpful to consider later on. No bill, no up-selling. Dependable, honest and professional service and invaluable recommendations. A+.
Clark Pest Control prides itself on exceeding customer expectations in an ethical, professional, responsive, and caring manner. Our Branch Manager reached out to Ms. T today to thank her for the compliment. We appreciate the opportunity to serve her, and hope that she will consider us for any future pest control needs.
I called clark to take care of pest problems & they have not been taken care of in the least. They have charged me an initial fee of $200 & a monthly fee of $49 & have not been in contact with me since. I have attempted to contact them with to no avail. I asked them to take care of our ants, wasps, & spider problem & we also talked about mice.
Now I look at my agreement in the fine print & it says ants & mice only & flying insects are not covered?
Also I was told by the technician that they would indeed take care of our spider & wasp problem as well as the ants & that we would not be covered for mice?!
It is now the 23rd of July which is more than 2 months past the original visit & they were supposed to give us service every other month.
Meanwhile none of our pest problems have been solved nor even toned down.
The pests are here still & in abundance.
On May 11, 2019, Clark Pest Control began servicing Mr. property in Sacramento, CA for their pest issues. A follow up service was performed on May 15, 2019 to check rodent traps that were set during the Initial Service. At this time, there was no activity in the traps, and the customer confirmed they hadn’t seen any activity either. On July 23, 2019, Mr. contacted Clark indicating that he was dissatisfied with his service and requested a refund for what he had paid, in the amount of $299.
Clark Pest Control prides itself on exceeding customer expectations in an ethical, professional, response and caring manner. Our supervisor contacted Mr. to discuss his service concerns and notified Mr. that Clark Pest Control would issue a refund in the amount of $299. We apologize for any inconvenience that this may have caused and hope that Mr. will consider Clark for any future pest control needs.
Revdex.com:
I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.
I have spoke with manager & he stated that he would fully refund me due to my dissatisfaction.
I am very pleased that they go above & beyond to guarantee a happy customer.
I am currently waiting to receive the refund.
Thank you to the consumers friend (Revdex.com).
In early March, I contacted Clark Pest control to do a termite inspection for a house that I was purchasing. I was under a very tight deadline to get things done and Clark assured me that I could get a report within 2 calendar days of the inspection.
At the end of the second day, I called the office -- "Oh, not to worry, we will email it to you tonight". Well 6 calendar days later, I got my report.
In the interim, I had to hire another company (***) because I was under a deadline and Clark failed to perform in a timely fashion as agreed upon.
Clark offers a "satisfaction guarantee" and I am not satisfied.
So, I decided to contact Clark. I started this through *** -- since this was how I engaged Clark in the first place. My initial inquiry was answered -- however, 3 months passed and nobody followed up.
Then I started calling/contacting Clark directly. This time, it took them only 4 days to respond.
They claimed that they did everything right -- and that 6 calendar days was normal time to do a report. Why did this promise a 2 day turnaround?
On March 5, 2019, Clark Pest Control performed a Section I/II termite inspection for Mr.’s property at ***. The inspection report was mailed and emailed out to the customer on March 11, 2019.
In June, Mr. contacted Clark requesting a refund in the amount of $150 for the inspection fee that was paid. At this time, the customer indicated that he was promised to have the report emailed to him within three to four days of the inspection, and he didn’t receive it until six days after the inspection.
Clark Pest Control prides itself on exceeding customer expectations in an ethical, professional, responsive and caring manner. Our Branch Manager reached out to Mr. today to notify him that as a courtesy, Clark Pest Control would issue a refund in the amount of $150. We apologize for any inconvenience that this may have caused and hope that Mr. will consider Clark for any future pest control needs.
I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.
Clark Pest Control – Chico, CA
Came home from vacation yesterday and found a hang tag on my doorknob saying Clark had been there that day and it included a bill for $80. We walked in and found ants all over the kitchen counter and a big trail of them across the living room to the fireplace.
I called today and the phone was answered with a very gruff voice saying, “Hello”. I asked if this was Clark Pest Control and, in the same gruff voice the guy said, “Uh, yeah”. I explained the problem and he wanted to know “what kind of ants are they?”. I said I don’t know. They are small black ants. He then said, “I don’t know if I have any chemicals on hand for that type of ant”. Again, WHAT? I told him I needed someone to come out and kill the ants. He said, “How many *** legs do they have?” WHAT? I can’t see that stuff and that’s not exactly “professional”.
He said there was no way he could get anybody here today but “probably tomorrow”. I got ***. This is the second month in a row I have had to call about ants and have been told they couldn’t come that day. He finally said there would be someone here at 9:00 AM tomorrow. I’ll wait and see if they show up.
It’s definitely time to find a different pest control company. This company used to have a good reputation but it seems that the local operation may have been taken over by someone new. I really don’t know but what I do know is that they current people are totally unprofessional and do a terrible job.
On June 7th, Mr. G contacted Clark Pest Control regarding the ant activity inside his home after having service performed the previous day. Mr. G stated he spoke to an individual that was very unprofessional, who identified themselves as a Clark Pest Control employee. After extensive research, we were not able to locate the call Mr. G made to Clark that day. The Branch Manager has spoken to Mr. G and apologized for this experience.
Clark Pest Control prides itself on exceeding customer expectations in an ethical, professional, responsive and caring manner. We are confident that after our conversation with Mr. G, he is satisfied with our service and that we will maintain a great relationship with him.
They sprayed my neighbors house and now I have a ton of ants and bugs on/in my house, they aren't killing them they are just pushing them up the road to the next house creating issues for others, when I asked what could be done they said "we can send out a technician to give you an estimate" for something that they caused! I've lived here a while now and never had an ant/bug issue they spray one time next door and now my house is COVERED. The manager essentially told me it happens regularly and that he would not come fix the issue. If that's the case I'd rather give my money to someone else to fix the issue that Clark's of Sonora caused. That's not good business. Kill them don't push them up the street to create new customers like you're trying to do. Just wrong.
A Clark Pest Control Supervisor spoke to Mr. A last week regarding his concerns. Mr. A did not want to provide his, nor his neighbor’s address. We offered to send a technician out to inspect his property at no cost. Our supervisor explained that there would be a charge if we performed a service at his property. Additionally, our supervisor explained that there is currently a considerable amount of ant activity in the area. This activity could be coming from the neighbor’s house or from his property but we would need to perform a visual inspection to make that determination. Our supervisor explained that depending on the materials used, they may or may not cause ants and other pests out of their hiding places but that they would eventually die off.
Clark Pest Control prides itself in exceeding customer expectations in an ethical, professional, responsive and caring manner. We will be more than happy to inspect Mr. A’ property to see if we can assist with their concerns.
Clark Pest control file with collection agency of a bill I am not aware of. I have not engage their service in the past 2years. I like to know what is the issue and resolve it. I do not owe anything.
In January 2016, Ms. contacted Clark and requested to stop service because she had sold her property in San Francisco, CA. The account was stopped at this time. In February 2016, we called Ms. regarding the balance on the account for the services rendered in November and December of 2015. At this time, she indicated she would pay for these charges and requested that we call her back at a later time to obtain payment information. We reached out to Ms. again in February 2016 regarding the balance, at which time she advised that she was only willing to pay for the service performed in November, but did not want to pay for the services in December because she was not notified before servicing the property and she was not available.
Per the agreement on file the customer is to cancel in writing with a 30 day notice. Repeated attempts were made to collect on the balance of this account, and it was explained to Ms. that we would not write off the balance since services were completed and the customer did not advise us that she had sold the building prior to requesting to stop the service. Under the disclaimer, the customer will be charge a full service if the property is inaccessible due to lock gates construction etc. Ms.’s account was sent to our third party collections agency in June 2016.
We spoke to Ms. yesterday and explained that we are unable to write off the balance for the services performed in December of 2016. At this time she requested to make a payment for the disputed services, at which time it was explained that this must be done with our third party collections company, ***. Clark Pest Control prides itself in exceeding customer expectations in an ethical, professional, responsive and caring manner. Feel free to contact us if you have additional questions.
A Clark pest control employee came to my house to inspect it for a refi loan when the employee went under my house he knocked loose a heater vent pipe so I was unable to use my heater
When I noticed that the heater was not working properly I called the employee the employee said that wh would come back to fix the damage but he never did I called several times over several days but the employee only gave me excuses to not come by I had to pay somebody to come over and fix the problem and Clark Pest Controol never even called me back to see if I had gotten it fix or to come to fix it them selves I find that to be unexceptionable
Clark Pest performed an inspection for Mr.’ property on Wednesday 3/6/2019. The next day, our inspector spoke to Mr. and learned that during the inspection a heater vent was knocked out of place and agreed to arrange a time to meet and fix the vent. Our supervisor also reached out to Mr. and offered to come out that afternoon. Mr. was not available and could not provide access to the area. Our supervisor made contact with Mr. again on Monday 3/11/19 and offered to come out and fix the heater vent, however, Mr. had already had the issue resolved. Since we were not able to complete the repair ourselves, we offered to reimburse Mr. for the cost of the repair as well as the remaining balance due for the inspection.
Clark Pest Control strives to provide an excellent customer experience and superior pest control services. We are pleased that we were able to come to a resolution with this valued customer.
I've been with Clark Pest Control since 2014. And I understand that Supervisor's change. I explained before that I would like to be home when the technician come. And once a year I am always going on a holiday outside the country and I am informing their office about it. But last year I was hospitalized for almost 3 months.
They called me that it's time for them to do the service and I said it's not a good time for me and I'll call your office when is a good time for me. When I call and inform the receptionist about the day I want the tech. to come and I thought everything was okay. I found out that the Supervisor left a message on my phone. So I call him back his name is ***. And he said I am dropping your account. Just like that. But I just wanted everybody know that if it's not convenient for them they'll just drop you without any reason even you're paying their service every time they come.
Mrs. started Yearly Pest Away service with Clark Pest Control in 2014 to take place at her home every other month. Mrs. requested that service on her home be performed only when she was present, making scheduling the service challenging at times. If Mrs. was not available for her service during the month it was due, Clark Pest Control would reschedule the service to the next month to accommodate her requests. After almost 5 years of frequent schedule changes, complimentary services and several offers to move Mrs. to a different schedule, it became clear that our service model would not be suited for her. We have since offered her a different program that will better suit her needs.
Clark Pest Control aims to fit into the daily lives of our customers and to service their needs in accordance with the high standards they expect.
This is review is for the Clark Pest Control on Sacramento/Roseville CA.
I wasn't planning on leaving a review on Revdex.com after giving Clark a 2 Star but Clark responded to my Google review. Even though, the third service treatment was horrific. This company neglected the effort to improve on the customer service part of the business.
Clark Response: " Each flea remediation quote is unique and based on several factors." I guess they overlooked the issue.
I have no respect for companies like these who does not take ownership of fault and continues to perform shady business. I am not sure if corporate ever looks into these reviews but this already shows the poor practice.
I am not saying that all Clark location is terrible but I can speak for my area (Sacramento/Roseville CA). Being that my house was wired with cameras. I am well aware of what happened on my property. The first initial service is decent. However, all services afterward in the contract is a scam. So really, your hard earning money is only base on the first initial treatment. If you ask me , that was a costly and ripoff service.
I am sure the idea isn't to exterminate but to keep the bugs around so customers would continue to use there services. I won't elaborate on some of my cameras footage which is disturbing but I do encourage that if you really what to know what really happens during a bug treatment . "Invest in home cameras," this will help you decide if what you are paying is worth what you received. Another recommendation is, go to a local home depot and buy the product to do it yourself.
I had Clark pest control come to do a basic inspection, paid 145.00 and wasn't happy with the service. They reported to me that I would get a refund. This was from their billing department. A man from the company called and told me that I wasn't getting the refund and mentioned I was happy with the services. I didn't like how I felt pressured concerning the cost and additional services coming my way such as a scheduling of termite inspection. I only wanted the basics but continued pressure. I immediately canceled and nobody came down to take the traps. This is very unfair of the company because I canceled right away because I felt the cost was eventually going to get higher. The traps stayed their and might be their to this day.
On December 13, 2018, in response to a request by Mr., Clark Pest Control performed an estimate on the property located at ***. At that time, Mr. signed a service agreement for our Year Round Pest Away Service. The terms agreed to were for a $145.00 Initial Service and $88.00 Alternate Monthly service. The technician performed the initial service at that time, and Mr. paid $145.00 in Cash.
On December 18, 2018, Mr. called the office requesting to stop his service, indicating that he had gone with a company that was cheaper. At that time, the customer also indicated that he was receiving a bill for the $145.00 initial service that he had paid for in cash at the time of service. Clark had not yet applied the cash payment to the account. The account was then stopped and the payment was applied to the account on 01/03/2019.
Mr. contacted Clark Pest Control on January 3, 2019 requesting to know why he had not received a refund of $145.00 for the initial service. The department supervisor called the customer back and left a message explaining that the $145.00 was for the initial service performed on 12/13/2018 and that no refund was due to him.
After the review of your concerns, we have agreed to refund the $145.00 charge for initial service that was done. Clark Pest Control prides itself in exceeding customer expectations in an ethical, professional, responsive and caring manner. Feel free to contact us if you have additional questions.
Issue resolved.
This company performed an unsolicited pest control service on my property in February of 2018 and sent me a bill with my "account number" for their service. Let me be clear: I never contacted this company for an estimate, I never contracted with them to perform service on my property, in fact I had never even heard of them. I called them and left a message with their answering service to call me back to discuss - no response. I called their customer service back and they were to have looked into it and get back to me - no return call. I sent them a detailed e-mail to *** on Mon, Apr 2, 2018 8:34 pm (copy available). and now they are sending me dunning bills with interest charges. There was no response to my e-mail.
The unmitigated gall of these people is staggering. They trespass on private property to provide their unsolicited service and then demand payment.
On January 1, 2018, Clark Pest Control purchased ***. At this time, all properties that were previously serviced by *** became customers of Clark, including that of Mr. *** in Temecula. Notification of this change was sent to all customers, including Mr..
On February 7, 2018, Clark serviced Mr.’s property for the first time since the change in ownership. Mr. contacted Clark that day to inquire as to why Clark was on his property. Our technician explained to Mr. that *** was acquired by Clark Pest Control and notification was provided to all customers. Mr. requested to stop service at that time. Unfortunately, this request was not processed as it should have been by Clark. Because of this, the customer was sent a bill on April 30, 2018 that included a finance charge.
Clark Pest Control prides itself in exceeding customer expectations in an ethical, professional, responsive and caring manner. On May 22, 2018, we removed the balance of $80 from this account and stopped service at this property. We apologize for any inconvenience that this may have caused.
I am rejecting this response because:
I appreciate that I’ve finally managed to elicit a response from Clark through the Revdex.com.
I used *** to provide service on my property in 2017; however I had NO contractually defined business relationship with *** for continuing services. As Clark Pest Control acquired ***, there was no existing asset for Clark to acquire vis-à-vis my property. Clark had no legal sanction or agreement in principle to service my property. No service contract existed with *** or with Clark. As I stated to Clark in recent e-mail communications; Clark bought a used car from a man who didn’t own the car.
Clark never reached out to me verbally or in writing to explain the buy/sell or offer me their services. There was no outreach or communication from Clark to indicate that they were coming out on February 7, 2018 to render pest control services on my property. Had Clark provided any such notification, I would have no cause to have called them on February 7, 2018 questioning what their employee was doing on my property. Had I been home when the Clark employee came to my house on February 7, it could have been an ugly scene.
I spoke with Clark’s *** on 5/25/18 at 3:13p in which he acknowledged that he was aware of about thirty other customers who weren’t informed of the buy/sell.
I accept Clark’s cancellation of their $80.00 billing, but I do not accept the fact challenged construct around their response to Revdex.com. Had Clark been committed to “exceeding customer expectations in an ethical, professional, responsive and caring manner”, this matter could have been cleared up in my first phone call outreach. Nobody forced them to ignore my calls or my e-mail of Mon, Apr 2, 2018 at 8:34 pm. Mr. alleged that Clark never received this e-mail, yet he acknowledged receipt of my Tue, May 22, 2018 9:16 pm follow-up e-mail that was addressed to the same e-mail address via a “reply all” forward.
Clark’s business practices and customer service are deficient.
I have been a customer of Clark Pest Control for over a decade and at two different homes. But recently, since we have lived at our current address we have had multiple issues. The first came last year, when I had several months where I did not receive a notice on my front door that the service had been done. Then one month I noticed a Clark Pest Control truck parked across the street from my house. The technician stayed in the car for about 15 minutes, and then drove off. I immediately called the office in Campbell and told them what had happened. They said my technician came to my house and did the service that same day. I said, I have no proof, but he never got out of his car. They had him come back and do the service and for several months it was fine. Then this Fall, I started to think they were skipping our house again. And in February 2018, I got the notice in the mail that the tech was coming, but I never got a note on my door that said the service was done. In March, when I called the office in Campbell again to let them know I had no proof the tech had done the service, I spoke to the Supervisor, ***, who checked their GPS Tracking records and said the tech did not come to my house the day he was supposed to be there. *** said that due to my multiple issues, he would remove the February charge, since the tech never showed and he would give me two months of service free and a brand new technician. And that he would send him to do the service within the next few days. This Technician did come in early April and did the service. My biggest problem now is that I am still getting bills for service in February (the one the tech didn't show), and the service in April that is supposed to be free. I have gotten two calls from a person in their billing department telling me I have to pay the bills. To which, I explained, I am to have February removed and two months of free service. She did see in my records that *** and I spoke and my service was skipped in February. I have left four messages myself for *** the Supervisor, and two more through other employees for him to call me so I can solve this issue. At this point, I just want to cancel my service, and be done with them. But they are holding my family hostage and not even letting us cancel our service. *** has never returned my calls. I have asked the billing department to cancel our service but they keep telling me that only *** can cancel my service and hence that hasn't happend since he won't take or return any of my calls.
In March, Ms. contacted Clark to dispute the $96 bill for February services. Ms. indicated that a technician had not performed the service that she was being billed for. After researching the matter, it was found that Ms. was correct, and that she was billed for services that had not been performed.
A supervisor agreed that the she should not have to pay for these services and advised the customer that those charges would be written off and that there would be no charge for her next service. Unfortunately, this request was never processed by Clark as it should have been, and Ms. was billed for February and April services. Due to our error, Ms. was contacted to collect payment for these invoices.
Clark Pest Control prides itself in exceeding customer expectations in an ethical, professional, responsive and caring manner. Our Branch Manager spoke with Ms. today and acknowledged that this was not handled according to our service level standards. We have credited this account in the amount of $201.00 and have stopped service at this property. We have also issued a refund in the amount of $192 for her previous 2 services. We apologize for any inconvenience that this may have caused and hope that Ms. will consider Clark for any future pest control needs.
I am the Landlord of this property, previous tenant had infestation of rodents, I solicited Clark Pest Control to come out, initially the technician *** was coming on weekly basis, property was renovated and new tenants moved in, technician was continuing to come but less often, tenant informed me there was an odor of possible rodent dead under the house in the hallway bathroom area, I called spoke with technician and he stated he would come out, per tenant he never showed up to come inside house, I contacted technician and the office, I was told technician would be there that Monday, no one ever showed up, I hired another contractor to go under the house, locate the rodent and flush the bathroom pipes (as there were flies coming from it) I had auto pay of $120.00 monthly for Clark services, I stopped payment on the payments of account # *** I also called and left several messages for the office manager, we did not make contact due to scheduling conflicts... the last bill I received is now stating that there's a $280.00 balance due yet there hasn't been any services rendered
Clark Pest Control began servicing Ms.’s rental property in August of 2017 for a rodent issue. A technician came to the customer’s property multiple times in August of 2017 to begin service. A technician also serviced the property for their regular scheduled services in September and November of 2017 as well as January and March of 2018. A technician performed several courtesy visits in February as requested by the customer.
In November, a service report was emailed to Ms. per her request, showing all services that had been done to date. In March, Ms. contacted the office and disputed that services were done. We offered to send a technician out to her home again as a courtesy. She refused and requested to speak to a supervisor. A Service Manager attempted to contact Ms. multiple times in March. The customer attempted to contact the Service Manager on the weekend when he was not available and contact was never made between the two.
Clark Pest Control prides itself in exceeding customer expectations in an ethical, professional, responsive and caring manner. We are willing write off the balance on this account in the amount of $285.00 in good faith and stop service to this property so that the customer can receive service from another Pest Control provider.
Revdex.com:
I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.
I appreciate waiving the charge, the services were not rendered per myself & the current tenants
thank you again