We are in receipt of the additonal information provided Please note, a technician traveled to the service address on 5/5/and obtained a reading of which is in line with the previous reading obtained Based on this information, no adjustments are warrented Respectfully, [redacted] CenterPoint Energy
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint No, THEY called ME on January 22nd because, according to them, the bill had not been paid I requested shut off in two weeks and then contacted my renter Again, I have a copy of the signed agreement between my renter, [redacted] and Centerpoint for service at the location starting on December 4th She has been paying bills since that date I can offer proof in writing of her bill payment as well Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint To Centerpoint Energy,Below is a copy of the last email transmission I discovered in my email's junk boxIt clearly has no communication about disconnection of servicesAs for the notice that was mailed outI checked with my USPS carrier and they admitted fault in not delivering my mail to the appropriate addressI did not receive the mailed notice until May 15, Customer Notification: Bill Reminder Notification May 10, RE:Bill Reminder NotificationAccount: [redacted] -9Service address: [redacted] Dear [redacted] ***,This is a reminder regarding your CenterPoint Energy bill of $due on 05/08/for account [redacted] -9.If your payment has been sent or is already scheduled, thank youTo make a payment now, choose from the following options:- If you already have a user name and password, go to https://myaccount.CenterPointEnergy.com- If you don’t have a user name and password, make a One-Time payment at CenterPointEnergy.com/SelfService- Make a payment by telephone 713-659-2111If you wish to cancel future bill reminders, visitCenterPointEnergy.com/SelfServiceChoose “Account Maintenance” and change preferences in the bill reminder section.We appreciate your businessSincerely,CenterPoint Energy713-659-2111www.CenterPointEnergy.com Regards, [redacted] ***
This is response to Revdex.com complaint# [redacted] submitted by [redacted] We were successful in speaking with [redacted] *** in regards to his concerns On 4/6/2015, [redacted] made a payment for the overtime fee for same day service however the order was not completed until 4/7/ We sincerly apologize for any inconvenience caused and a a one time courtesy, the $service initiation fee was waived [redacted] thanked us for taking the time to resolve his concerns Respectfully, [redacted] CenterPoint Energy
This is in response to Revdex.com complaint# submitted by Ms*** *** *** regarding the premise at *** *** *** *** *** *** **
***
After thorough review of our records, we were able to determine that the customer was last set up on a Delayed Payment Agreement on 04/07/2015. The balance placed on the Delayed Payment Agreement was $830.45. This amount was to be paid out over seven equal installments of $138.72, plus the current bill each month. The amount due on 05/07/was $
On 04/29/our *** *** *** *** paid $toward the accountThis amount was applied toward the $202.22, leaving a balance due of $to be paid on or before 05/07/0215. On 05/08/a payment for $was applied to the account. If the payment had been paid one day earlier the Delayed Payment Agreement would have remained active
In an effort to work with Ms*** we have reinstated the Delayed Payment Agreement for the remaining six months. The Delayed Payment Agreement installment will show up on the next invoice which will produce this week. It is important that the customer make the full payment before or on the due date to avoid the payment plan being defaulted
Several attempts were made to contact Ms*** and we were unsuccessful, however voice mail messages were left along with our contact informationPlease be advised that a copy of the re-instated Delayed Payment Agreement for $was also mailed to the customerAdditionally, we have attached a copy of the Delayed Payment Agreement as well as a copy of the current invoiceThe current invoice was mailed on 05/14/15, for $This amount includes the installment amount of $138.87, plus the current bill $for a total of $due on 06/05/Once again, please stress to Ms*** that it is important to make the full payment before or on the due date to avoid the payment plan being defaultedPlease be advised should the customer default on the Delayed Payment Agreement, we regret we will be unable to reinstate the installment planHowever, we are confident this will not be the case
We thank Ms*** for allowing us the opportunity to address her concernsWe sincerely regret any inconvenience that Ms*** may have encountered as a result of this matterWe appreciate Ms*** as our customer and we look forward to serving her better in the future
Sincerely,
Natalie E***
CenterPoint Energy
Thank you for your patience in our response regarding Revdex.com Complaint # *** for *** ** *** located at the address of *** *** *** *** ** *** **.
On Friday, May 29, 2015, we spoke with *** *** *** and addressed his concerns regarding his requested refund
We
informed him of our deposit refund policyPlease understand upon *** *** initiating gas service at the above referenced address, a security deposit was required in the amount of $We hold the deposit for a year and release it after on time monthly payments being made to the gas account in a row in the first year of service or if service is closed out beforeOnce the refund is released, it is credited to the account against any outstanding balances owed; unless the customer requests to have it refunded otherwise
According to our records *** *** paid every two and sometimes every three months at least five times in the first year, delaying his refund process However, *** *** has made payments on time for the last months in a row and seems to be on track for receiving his refund back this year, for as long as he continues this same process
On May 27, 2015, *** *** setup Automatic Bank Draft which will eliminate any late pays in the future, which also keeps him on track for receiving his refund by the given time frame
We apologize for any miscommunication or inconvenience that this matter may have caused him and we greatly appreciate his businessWe also informed him that we would keep his account monitored up to that date, to ensure his refund is processed properly*** *** was advised that the refund is credited on his gas account and long as he does not owe an outstanding balance, he can request to have it refunded back out to him in the form of a refund check; which is what he informed me that he would like to do
*** *** thanked me for addressing his concerns and seemed receptive to the information providedIf additional information is required please contact me
Respectfully,
Shauntee S***
This is in response to Revdex.com complaint# *** submitted by Mr*** *** *** regarding the premise at *** *** ** *** ** *** **
***
We were successful in speaking with Mr*** in regards to his concernsAfter review of our records we were able to determine that the customer requested to initiate natural gas service at the above premise on 04/29/The customer requested same day service and accepted the same day service fee in the amount of $51.32, as well as provided the customer service agent a gate access code of On 04/29/15, a technician traveled to the premise and noted the order he was unable to gain access to the meterTherefore, he was unable to execute the order on the given date Subsequently, the service order was rescheduled for 04/30/15, as a result of the error and executed on this same day
We apologized to Mr*** for any inconvenience that this matter may have causedAs a courtesy the $same day service fee was waivedMr*** thanked us for taking the time to resolve his concernHe was also advised that the current balance owing at this time is $due 05/27/
We appreciate Mr*** for allowing us the opportunity to address his concernWe value him as our customer and we look forward to serving him better in the future
Respectfully,
Natalie ***
CenterPoint Energy
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint
To Centerpoint Energy,Below is a copy of the last email transmission I discovered in my email's junk boxIt clearly has no communication about disconnection of servicesAs for the notice that was mailed outI checked with my USPS carrier and they admitted fault in not delivering my mail to the appropriate addressI did not receive the mailed notice until May 15, 2015. Customer Notification: Bill Reminder Notification May 10, 2015 RE:Bill Reminder NotificationAccount:***-9Service address:*** *** *** **
*** ** *** Dear *** ***,This is a reminder regarding your CenterPoint Energy bill of $115.22 due on 05/08/2015 for account ***-9.If your payment has been sent or is already scheduled, thank youTo make a payment now, choose from the following options:- If you already have a user name and password, go to https://myaccount.CenterPointEnergy.com- If you don’t have a user name and password, make a One-Time payment at CenterPointEnergy.com/SelfService- Make a payment by telephone 713-659-2111If you wish to cancel future bill reminders, visitCenterPointEnergy.com/SelfServiceChoose “Account Maintenance” and change preferences in the bill reminder section.We appreciate your business. Sincerely,CenterPoint Energy713-659-2111www.CenterPointEnergy.com
Regards,
*** ***
This is in response to Revdex.com complaint# *** submitted by *** *** *** ** *** *** *** **
We were successful in reviewing the invoice which did not reflect the past due balance in the total balance. This issue has been corrected in our system and a credit of $for the
reconnection fees has been added to the account. The is currently a credit balance of $13.19.
We apologize for any inconvenience this issue may have caused.
Respectfully,
*** ***
This is in response to Revdex.com complaint# *** submitted by Ms*** *** regarding the premise at *** *** *** *** *** ** ***.
Please be advised that we received the issue from the Texas Railroad Commission and communicated our findings to
them on 05/13/15, as well as resolved the issueAfter thorough review of our records, we were able to determine that an invoice was sent online on 04/23/15, in the amount of $This amount included a disconnect notice for $with a final payment date of 05/03/15, plus the current bill $due 05/08/In addition, the disconnect notice was also mailed to the customer at the service address
Regrettably, the account went unpaid and on 05/12/15, the gas service was disconnected for non-paymentThe customer was quoted $to reconnect serviceThis amount includes the past due amount of $91.57, plus a $collection fee and $reconnect feeAs a courtesy the $deposit was waived, which is normally requested prior to reinstating serviceOn 05/13/15, payment was made online for $and the reconnect order was executed on 05/14/The gas service has been restoredThe Commission was also advised that after review of the account it shows that the notifications are going out as well as the disconnect notice was mailed
Please be advised that the customer has been an Online Billing customer and registered since 11/29/The customer has always
had the ability to view and pay their bills onlineAdditionally, the customer registered on My Account Online on 05/05/
Based on our findings CenterPoint Energy was not negligent in disconnecting her natural gas service for non-payment
We thank Ms*** for allowing us the opportunity to research this issueWe sincerely apologize for any inconvenience Ms*** may have encountered as a result of this matterUnfortunately, the reconnect fees are warranted and CenterPoint Energy is unable to honor Ms*** request to waive the reconnect feesHowever, we agreed to waive the $deposit, which is the greater amount
Respectfully,
Natalie ***
CenterPoint Energy
This is response to Revdex.com complaint# *** submitted by *** *** residing at 1*** *** *** *** **
Our Claims Department has been in contact with *** *** regarding the claim with CenterPoint Energy. It was determined that a CenterPoint Energy crew needed to remove a section
of the fence to work on our equipment. We informed him we would take care of the damage to his fence however he stated he preferred to submit an estimate for the fence repair. Once we receive the estimate, it will be reviewed for payment
Respectfully,
LaToya J***
This is response to Revdex.com complaint# *** submitted by *** *** in regards to service *** ** *** *** *** ** ***
We are receipt of the concerns submitted by *** ***. Our records along with recording verfications show that we received a call from *** *** on
1/22/requesting to have the service disconnected as soon as possible. The representative advised *** *** the order would be completed the following day at 1/23/2015. The order was completed on 1/23/as informed with a reading of 3419.
Please understand each customer is responsible for the usage until we receive notification to disconnect the service. Based on this information, no adjustments are warranted
Respectfully,
*** ***
This is response to Revdex.com complaint#*** submitted by *** *** *** *** ** *** *** *** *** *** ** ***
We were successful in speaking with *** *** in regards to his concerns. On 4/6/2015, *** *** made a payment for the overtime fee for same day service
however the order was not completed until 4/7/2015. We sincerly apologize for any inconvenience caused and a a one time courtesy, the $service initiation fee was waived. *** *** thanked us for taking the time to resolve his concerns
Respectfully,
*** ***
CenterPoint Energy
This is in response to Revdex.com complaint# *** submitted by Mr*** *** regarding the premise at *** *** *** *** ** ***
On behalf of CenterPoint Energy
would like to extend an apology to Mr*** for the amount of time it has taken to resolve his concernUpon receiving Mr***’s complaint, we immediately contacted our Business Process Department and requested that Mr. *** be contacted regarding his request for a meter upgrade due to a pool install
CenterPoint Energy Business Process Representative, Bernard *** contacted Mr***, apologized for the inconvenience, explained the process as well as advised the customer of the charges and emailed the online payment instructions to the customerIn addition, the order has been scheduled for 05/22/We were successful in speaking with Mr*** today and he thanked us for addressing his concerns
Again, we regret any inconvenience that this matter may have caused Mr***We value Mr*** as our customer and we look forward to serving him better in the future
Respectfully,
Natalie ***
CenterPoint Energy
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint
No, THEY called ME on January 22nd because, according to them, the bill had not been paid. I requested shut off in two weeks and then contacted my renter. Again, I have a copy of the signed agreement between my renter, *** *** and Centerpoint for service at the location starting on December 4th. She has been paying bills since that date. I can offer proof in writing of her bill payment as well
Regards,
*** ***
We are in receipt of the additional information provided. We were able to use the attachment provided to locate the account for your tenant. This information will be used to make the necessary adjustments to your account. After the adjustment has been completed, a new invoice will be mailed to the mailing address we have on file
We sincerely apologize for any inconvenience this issue may have caused
Respectfully,
*** ***
CenterPoint Energy
This is response to Revdex.com complaint# *** submitted by *** *** *** *** ** *** *** ***, ** ***
We were successful in speaking with *** *** on today ***. On *** it was determined *** ***'s account was classified as commercial however it is a residential home.
The rate was changed to residential and the invoices were adjustment from *** to present created a credit of $151.74. We explained that our billing department will also make the adjustments for ***-*** and the adjustment would be reflected on the next invoice. *** *** thanked us for assisting with his concern
We sincerely apologize for any inconvenience experienced due to this issue and value *** *** as one of our loyal customers
Respectfully,
*** ***
We are in receipt of Ms***’s correspondence and we thank her for allowing us anothe opportunity to respond. Our records indicate the customer registered on My Account Online on 05/05/2014, as well as Online Billing since 11/29/2014, and has always had the ability to view and pay her bills online We were able to determine that the last time the customer accessed her account online was on 02/06/at 12:PM and the last payment received on the account was $on 02/09/
We regret the customer did not receive her invoice; we have no knowledge that a customer has not received an invoice unless they contact us. Regrettably, we have no record that the customer contacted CenterPoint Energy until 05/12/
Additionally, our findings were provided to the Railroad Commission and the complaint was closedBased on our findings CenterPoint Energy was not negligent in disconnecting her natural gas service for non-payment and we regret we will be unable to waive the reconnect fees
Respectfully,
Natalie ***
CenterPoint Energy
We are in receipt of the additonal information provided. Please note, a technician traveled to the service address on 5/5/and obtained a reading of which is in line with the previous reading obtained. Based on this information, no adjustments are warrented
Respectfully,
*** ***
CenterPoint Energy
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint
It is reassuring that, now that evidence has been brought to them that validates what I have been saying all along, that the company is willing to acknowledge that there were problems with the changing of service.There are still issues with the charges. On the bill allegedly mailed on 1/that arrived 4/9, the balance forward is listed at $and the new charges are $117.89. These new charges indicate usage of CCU in a day period when there were NO months with usage that high in the entire previous year. Even if those charges are for the dates listed: 1/through 1/and the tenants were there, they still are far out of line with use.These charges need to be adjusted to reflect more accurately the use (or estimated use) for the house. The statement provided by the new tenant also indicates charges of $for the month of April. Again, this is far out of line with expected use, especially for a warmer month. I have recommended that she, too, file a complaint. The best resolution moving forward would be for CenterPoint to install a smart meter at the company's expense to avoid future billing issues
Regards,
*** ***
We are in receipt of the additonal information provided Please note, a technician traveled to the service address on 5/5/and obtained a reading of which is in line with the previous reading obtained Based on this information, no adjustments are warrented Respectfully, [redacted] CenterPoint Energy
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint No, THEY called ME on January 22nd because, according to them, the bill had not been paid I requested shut off in two weeks and then contacted my renter Again, I have a copy of the signed agreement between my renter, [redacted] and Centerpoint for service at the location starting on December 4th She has been paying bills since that date I can offer proof in writing of her bill payment as well Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint To Centerpoint Energy,Below is a copy of the last email transmission I discovered in my email's junk boxIt clearly has no communication about disconnection of servicesAs for the notice that was mailed outI checked with my USPS carrier and they admitted fault in not delivering my mail to the appropriate addressI did not receive the mailed notice until May 15, Customer Notification: Bill Reminder Notification May 10, RE:Bill Reminder NotificationAccount: [redacted] -9Service address: [redacted] Dear [redacted] ***,This is a reminder regarding your CenterPoint Energy bill of $due on 05/08/for account [redacted] -9.If your payment has been sent or is already scheduled, thank youTo make a payment now, choose from the following options:- If you already have a user name and password, go to https://myaccount.CenterPointEnergy.com- If you don’t have a user name and password, make a One-Time payment at CenterPointEnergy.com/SelfService- Make a payment by telephone 713-659-2111If you wish to cancel future bill reminders, visitCenterPointEnergy.com/SelfServiceChoose “Account Maintenance” and change preferences in the bill reminder section.We appreciate your businessSincerely,CenterPoint Energy713-659-2111www.CenterPointEnergy.com Regards, [redacted] ***
This is response to Revdex.com complaint# [redacted] submitted by [redacted] We were successful in speaking with [redacted] *** in regards to his concerns On 4/6/2015, [redacted] made a payment for the overtime fee for same day service however the order was not completed until 4/7/ We sincerly apologize for any inconvenience caused and a a one time courtesy, the $service initiation fee was waived [redacted] thanked us for taking the time to resolve his concerns Respectfully, [redacted] CenterPoint Energy
This is in response to Revdex.com complaint# submitted by Ms*** *** *** regarding the premise at *** *** *** *** *** *** **
***
After thorough review of our records, we were able to determine that the customer was last set up on a Delayed Payment Agreement on 04/07/2015. The balance placed on the Delayed Payment Agreement was $830.45. This amount was to be paid out over seven equal installments of $138.72, plus the current bill each month. The amount due on 05/07/was $
On 04/29/our *** *** *** *** paid $toward the accountThis amount was applied toward the $202.22, leaving a balance due of $to be paid on or before 05/07/0215. On 05/08/a payment for $was applied to the account. If the payment had been paid one day earlier the Delayed Payment Agreement would have remained active
In an effort to work with Ms*** we have reinstated the Delayed Payment Agreement for the remaining six months. The Delayed Payment Agreement installment will show up on the next invoice which will produce this week. It is important that the customer make the full payment before or on the due date to avoid the payment plan being defaulted
Several attempts were made to contact Ms*** and we were unsuccessful, however voice mail messages were left along with our contact informationPlease be advised that a copy of the re-instated Delayed Payment Agreement for $was also mailed to the customerAdditionally, we have attached a copy of the Delayed Payment Agreement as well as a copy of the current invoiceThe current invoice was mailed on 05/14/15, for $This amount includes the installment amount of $138.87, plus the current bill $for a total of $due on 06/05/Once again, please stress to Ms*** that it is important to make the full payment before or on the due date to avoid the payment plan being defaultedPlease be advised should the customer default on the Delayed Payment Agreement, we regret we will be unable to reinstate the installment planHowever, we are confident this will not be the case
We thank Ms*** for allowing us the opportunity to address her concernsWe sincerely regret any inconvenience that Ms*** may have encountered as a result of this matterWe appreciate Ms*** as our customer and we look forward to serving her better in the future
Sincerely,
Natalie E***
CenterPoint Energy
Thank you for your patience in our response regarding Revdex.com Complaint # *** for *** ** *** located at the address of *** *** *** *** ** *** **.
On Friday, May 29, 2015, we spoke with *** *** *** and addressed his concerns regarding his requested refund
We
informed him of our deposit refund policyPlease understand upon *** *** initiating gas service at the above referenced address, a security deposit was required in the amount of $We hold the deposit for a year and release it after on time monthly payments being made to the gas account in a row in the first year of service or if service is closed out beforeOnce the refund is released, it is credited to the account against any outstanding balances owed; unless the customer requests to have it refunded otherwise
According to our records *** *** paid every two and sometimes every three months at least five times in the first year, delaying his refund process However, *** *** has made payments on time for the last months in a row and seems to be on track for receiving his refund back this year, for as long as he continues this same process
On May 27, 2015, *** *** setup Automatic Bank Draft which will eliminate any late pays in the future, which also keeps him on track for receiving his refund by the given time frame
We apologize for any miscommunication or inconvenience that this matter may have caused him and we greatly appreciate his businessWe also informed him that we would keep his account monitored up to that date, to ensure his refund is processed properly*** *** was advised that the refund is credited on his gas account and long as he does not owe an outstanding balance, he can request to have it refunded back out to him in the form of a refund check; which is what he informed me that he would like to do
*** *** thanked me for addressing his concerns and seemed receptive to the information providedIf additional information is required please contact me
Respectfully,
Shauntee S***
This is in response to Revdex.com complaint# *** submitted by Mr*** *** *** regarding the premise at *** *** ** *** ** *** **
***
We were successful in speaking with Mr*** in regards to his concernsAfter review of our records we were able to determine that the customer requested to initiate natural gas service at the above premise on 04/29/The customer requested same day service and accepted the same day service fee in the amount of $51.32, as well as provided the customer service agent a gate access code of On 04/29/15, a technician traveled to the premise and noted the order he was unable to gain access to the meterTherefore, he was unable to execute the order on the given date Subsequently, the service order was rescheduled for 04/30/15, as a result of the error and executed on this same day
We apologized to Mr*** for any inconvenience that this matter may have causedAs a courtesy the $same day service fee was waivedMr*** thanked us for taking the time to resolve his concernHe was also advised that the current balance owing at this time is $due 05/27/
We appreciate Mr*** for allowing us the opportunity to address his concernWe value him as our customer and we look forward to serving him better in the future
Respectfully,
Natalie ***
CenterPoint Energy
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint
To Centerpoint Energy,Below is a copy of the last email transmission I discovered in my email's junk boxIt clearly has no communication about disconnection of servicesAs for the notice that was mailed outI checked with my USPS carrier and they admitted fault in not delivering my mail to the appropriate addressI did not receive the mailed notice until May 15, 2015. Customer Notification: Bill Reminder Notification May 10, 2015 RE:Bill Reminder NotificationAccount:***-9Service address:*** *** *** **
*** ** *** Dear *** ***,This is a reminder regarding your CenterPoint Energy bill of $115.22 due on 05/08/2015 for account ***-9.If your payment has been sent or is already scheduled, thank youTo make a payment now, choose from the following options:- If you already have a user name and password, go to https://myaccount.CenterPointEnergy.com- If you don’t have a user name and password, make a One-Time payment at CenterPointEnergy.com/SelfService- Make a payment by telephone 713-659-2111If you wish to cancel future bill reminders, visitCenterPointEnergy.com/SelfServiceChoose “Account Maintenance” and change preferences in the bill reminder section.We appreciate your business. Sincerely,CenterPoint Energy713-659-2111www.CenterPointEnergy.com
Regards,
*** ***
This is in response to Revdex.com complaint# *** submitted by *** *** *** ** *** *** *** **
We were successful in reviewing the invoice which did not reflect the past due balance in the total balance. This issue has been corrected in our system and a credit of $for the
reconnection fees has been added to the account. The is currently a credit balance of $13.19.
We apologize for any inconvenience this issue may have caused.
Respectfully,
*** ***
This is in response to Revdex.com complaint# *** submitted by Ms*** *** regarding the premise at *** *** *** *** *** ** ***.
Please be advised that we received the issue from the Texas Railroad Commission and communicated our findings to
them on 05/13/15, as well as resolved the issueAfter thorough review of our records, we were able to determine that an invoice was sent online on 04/23/15, in the amount of $This amount included a disconnect notice for $with a final payment date of 05/03/15, plus the current bill $due 05/08/In addition, the disconnect notice was also mailed to the customer at the service address
Regrettably, the account went unpaid and on 05/12/15, the gas service was disconnected for non-paymentThe customer was quoted $to reconnect serviceThis amount includes the past due amount of $91.57, plus a $collection fee and $reconnect feeAs a courtesy the $deposit was waived, which is normally requested prior to reinstating serviceOn 05/13/15, payment was made online for $and the reconnect order was executed on 05/14/The gas service has been restoredThe Commission was also advised that after review of the account it shows that the notifications are going out as well as the disconnect notice was mailed
Please be advised that the customer has been an Online Billing customer and registered since 11/29/The customer has always
had the ability to view and pay their bills onlineAdditionally, the customer registered on My Account Online on 05/05/
Based on our findings CenterPoint Energy was not negligent in disconnecting her natural gas service for non-payment
We thank Ms*** for allowing us the opportunity to research this issueWe sincerely apologize for any inconvenience Ms*** may have encountered as a result of this matterUnfortunately, the reconnect fees are warranted and CenterPoint Energy is unable to honor Ms*** request to waive the reconnect feesHowever, we agreed to waive the $deposit, which is the greater amount
Respectfully,
Natalie ***
CenterPoint Energy
This is response to Revdex.com complaint# *** submitted by *** *** residing at 1*** *** *** *** **
Our Claims Department has been in contact with *** *** regarding the claim with CenterPoint Energy. It was determined that a CenterPoint Energy crew needed to remove a section
of the fence to work on our equipment. We informed him we would take care of the damage to his fence however he stated he preferred to submit an estimate for the fence repair. Once we receive the estimate, it will be reviewed for payment
Respectfully,
LaToya J***
This is response to Revdex.com complaint# *** submitted by *** *** in regards to service *** ** *** *** *** ** ***
We are receipt of the concerns submitted by *** ***. Our records along with recording verfications show that we received a call from *** *** on
1/22/requesting to have the service disconnected as soon as possible. The representative advised *** *** the order would be completed the following day at 1/23/2015. The order was completed on 1/23/as informed with a reading of 3419.
Please understand each customer is responsible for the usage until we receive notification to disconnect the service. Based on this information, no adjustments are warranted
Respectfully,
*** ***
This is response to Revdex.com complaint#*** submitted by *** *** *** *** ** *** *** *** *** *** ** ***
We were successful in speaking with *** *** in regards to his concerns. On 4/6/2015, *** *** made a payment for the overtime fee for same day service
however the order was not completed until 4/7/2015. We sincerly apologize for any inconvenience caused and a a one time courtesy, the $service initiation fee was waived. *** *** thanked us for taking the time to resolve his concerns
Respectfully,
*** ***
CenterPoint Energy
This is in response to Revdex.com complaint# *** submitted by Mr*** *** regarding the premise at *** *** *** *** ** ***
On behalf of CenterPoint Energy
would like to extend an apology to Mr*** for the amount of time it has taken to resolve his concernUpon receiving Mr***’s complaint, we immediately contacted our Business Process Department and requested that Mr. *** be contacted regarding his request for a meter upgrade due to a pool install
CenterPoint Energy Business Process Representative, Bernard *** contacted Mr***, apologized for the inconvenience, explained the process as well as advised the customer of the charges and emailed the online payment instructions to the customerIn addition, the order has been scheduled for 05/22/We were successful in speaking with Mr*** today and he thanked us for addressing his concerns
Again, we regret any inconvenience that this matter may have caused Mr***We value Mr*** as our customer and we look forward to serving him better in the future
Respectfully,
Natalie ***
CenterPoint Energy
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint
No, THEY called ME on January 22nd because, according to them, the bill had not been paid. I requested shut off in two weeks and then contacted my renter. Again, I have a copy of the signed agreement between my renter, *** *** and Centerpoint for service at the location starting on December 4th. She has been paying bills since that date. I can offer proof in writing of her bill payment as well
Regards,
*** ***
We are in receipt of the additional information provided. We were able to use the attachment provided to locate the account for your tenant. This information will be used to make the necessary adjustments to your account. After the adjustment has been completed, a new invoice will be mailed to the mailing address we have on file
We sincerely apologize for any inconvenience this issue may have caused
Respectfully,
*** ***
CenterPoint Energy
This is response to Revdex.com complaint# *** submitted by *** *** *** *** ** *** *** ***, ** ***
We were successful in speaking with *** *** on today ***. On *** it was determined *** ***'s account was classified as commercial however it is a residential home.
The rate was changed to residential and the invoices were adjustment from *** to present created a credit of $151.74. We explained that our billing department will also make the adjustments for ***-*** and the adjustment would be reflected on the next invoice. *** *** thanked us for assisting with his concern
We sincerely apologize for any inconvenience experienced due to this issue and value *** *** as one of our loyal customers
Respectfully,
*** ***
We are in receipt of Ms***’s correspondence and we thank her for allowing us anothe opportunity to respond. Our records indicate the customer registered on My Account Online on 05/05/2014, as well as Online Billing since 11/29/2014, and has always had the ability to view and pay her bills online We were able to determine that the last time the customer accessed her account online was on 02/06/at 12:PM and the last payment received on the account was $on 02/09/
We regret the customer did not receive her invoice; we have no knowledge that a customer has not received an invoice unless they contact us. Regrettably, we have no record that the customer contacted CenterPoint Energy until 05/12/
Additionally, our findings were provided to the Railroad Commission and the complaint was closedBased on our findings CenterPoint Energy was not negligent in disconnecting her natural gas service for non-payment and we regret we will be unable to waive the reconnect fees
Respectfully,
Natalie ***
CenterPoint Energy
We are in receipt of the additonal information provided. Please note, a technician traveled to the service address on 5/5/and obtained a reading of which is in line with the previous reading obtained. Based on this information, no adjustments are warrented
Respectfully,
*** ***
CenterPoint Energy
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint
It is reassuring that, now that evidence has been brought to them that validates what I have been saying all along, that the company is willing to acknowledge that there were problems with the changing of service.There are still issues with the charges. On the bill allegedly mailed on 1/that arrived 4/9, the balance forward is listed at $and the new charges are $117.89. These new charges indicate usage of CCU in a day period when there were NO months with usage that high in the entire previous year. Even if those charges are for the dates listed: 1/through 1/and the tenants were there, they still are far out of line with use.These charges need to be adjusted to reflect more accurately the use (or estimated use) for the house. The statement provided by the new tenant also indicates charges of $for the month of April. Again, this is far out of line with expected use, especially for a warmer month. I have recommended that she, too, file a complaint. The best resolution moving forward would be for CenterPoint to install a smart meter at the company's expense to avoid future billing issues
Regards,
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