Initial Business Response /* (1000, 9, 2015/07/20) */
*** *** contacted our office asking after the cost of renting a large wheel loaderHe was quoted $per day, (hour time period but hours of allowable tac time) plus delivery and fuelHe asked what the delivery would be and
was quoted $an hour and was told the delivery would take to hours according to what the truck driver charges usHe asked about the fuel cost and he was quoted $per gallon or he could fuel the loader himself
There is more time involved in loading and chaining (according to state regulations) a large piece of equipment than just the drive timeThe driver that we use, charges us less than the going rate for this type of haulingWe only charge what we are charged for hauling equipment as large as thisWe do not add any additional fees to these chargesHad Mr*** researched this before he entered his complaint he would realize that we are indeed very fair in our pricing
As for the fuel chargeMr*** was told he could fuel the equipment himself if he wanted toHe was told that we charge $per gallonInterstate Rentals in Erie charges $per gallon and recently received a letter from other rental yards complaining that he was charging too little and asking him to raise his rates to over $7!
The final bill was reviewed and approved of by Mr*** before payment was receivedHe did not raise any objections or complaintsSince the finalization of his bill, Mr*** has never contacted us
Initial Consumer Rebuttal /* (3000, 11, 2015/07/31) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I was not told what fuel cost was, or that I could fill it myself, which would be difficult since I could not transport the equipment or legally drive it on the public roads as I was informed that I had to use their driver due to insurance requirements, and respected that
I was told there was a delivery fee, but nothing about the delivery cost being both ways for both delivery and pickupDid notice the driver was on the cell while unloading which might have added to the time?
Yes I did not dispute the final bill with the company, I did enquire of the cost of transport, and was told that they passed *** cost to me from the driver
I was ok with the tac time costs for the days, as I had the unit two daysDiesel is half the cost of the per gal chargeIt is clear I am not going to get anywhere with the fuel cost, however with the transport time if its a per hour charge, with the distance between the business and the delivery to hours would be a more realistic time
Since this was a verbal contact and the only paper form is the final bill which since I paid I guess I am at a loss and will do more research next time
Final Business Response /* (4000, 13, 2015/08/15) */
Fuel costs, delivery charges and any other charges are told to every customer every timeWe will have to agree to disagree on this point
From the beginning of this dispute, the customer has never contacted the Owner nor the General Manager, in personHad that occurred, a mutually acceptable resolution could have been reached
Should the customer need to rent this type of equipment again, his research will prove that we are very fair in our pricingThe customer is welcome to meet with the Owner and/or General Manager to discuss this issue, in personWe just ask that he contact some other rental companies closest to his property and obtain their pricing for delivery and fuel and any other item he is disputingThat we can discuss this issue from the same page
The Revdex.com is a helpful entity in resolving disputes, but shouldn't the customer first try to solve the problem himself, face to face, first?
Initial Business Response /* (1000, 9, 2015/07/20) */
*** *** contacted our office asking after the cost of renting a large wheel loaderHe was quoted $per day, (hour time period but hours of allowable tac time) plus delivery and fuelHe asked what the delivery would be and
was quoted $an hour and was told the delivery would take to hours according to what the truck driver charges usHe asked about the fuel cost and he was quoted $per gallon or he could fuel the loader himself
There is more time involved in loading and chaining (according to state regulations) a large piece of equipment than just the drive timeThe driver that we use, charges us less than the going rate for this type of haulingWe only charge what we are charged for hauling equipment as large as thisWe do not add any additional fees to these chargesHad Mr*** researched this before he entered his complaint he would realize that we are indeed very fair in our pricing
As for the fuel chargeMr*** was told he could fuel the equipment himself if he wanted toHe was told that we charge $per gallonInterstate Rentals in Erie charges $per gallon and recently received a letter from other rental yards complaining that he was charging too little and asking him to raise his rates to over $7!
The final bill was reviewed and approved of by Mr*** before payment was receivedHe did not raise any objections or complaintsSince the finalization of his bill, Mr*** has never contacted us
Initial Consumer Rebuttal /* (3000, 11, 2015/07/31) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I was not told what fuel cost was, or that I could fill it myself, which would be difficult since I could not transport the equipment or legally drive it on the public roads as I was informed that I had to use their driver due to insurance requirements, and respected that
I was told there was a delivery fee, but nothing about the delivery cost being both ways for both delivery and pickupDid notice the driver was on the cell while unloading which might have added to the time?
Yes I did not dispute the final bill with the company, I did enquire of the cost of transport, and was told that they passed *** cost to me from the driver
I was ok with the tac time costs for the days, as I had the unit two daysDiesel is half the cost of the per gal chargeIt is clear I am not going to get anywhere with the fuel cost, however with the transport time if its a per hour charge, with the distance between the business and the delivery to hours would be a more realistic time
Since this was a verbal contact and the only paper form is the final bill which since I paid I guess I am at a loss and will do more research next time
Final Business Response /* (4000, 13, 2015/08/15) */
Fuel costs, delivery charges and any other charges are told to every customer every timeWe will have to agree to disagree on this point
From the beginning of this dispute, the customer has never contacted the Owner nor the General Manager, in personHad that occurred, a mutually acceptable resolution could have been reached
Should the customer need to rent this type of equipment again, his research will prove that we are very fair in our pricingThe customer is welcome to meet with the Owner and/or General Manager to discuss this issue, in personWe just ask that he contact some other rental companies closest to his property and obtain their pricing for delivery and fuel and any other item he is disputingThat we can discuss this issue from the same page
The Revdex.com is a helpful entity in resolving disputes, but shouldn't the customer first try to solve the problem himself, face to face, first?