To Whom it May Concern: We have reviewed the concern expressed by the patient's son, [redacted] , in regard to Northeast Methodist HospitalThis letter is our response to that complaint First, we want to express our sympathy to the family for their lossThe account was billed timely on 4/22/ after patient discharge date of 4/14/Humana Medicare paid timely on 4/29/14, leaving a patient responsibility of $75.00, which was paid timely, leaving the account at a $balanceSince the billing and payments were all taken care of timely, there was no need for statements to the patientOn 8/26/Humana Medicare recouped their entire payment amount, leaving the account balance of $This is the reason for the statements that were sent to the patient estate addressNortheast Methodist Hospital billing is presently working with the insurance trying to resolve this issue and collect paymentDuring the time of our appeal to Humana Medicare, we have placed the account in a status where no statements will be sent to the estate until we have resolved the issue with the PayerIf the insurance pays our appeal, there will be no balance dueIn relation to the estate being billed, laws allow that if there is a living spouse in the event of a patient death, any patient responsibility would be forwarded to the living spouseIf there is no living spouse, then an open estate would be billedHowever if there is no living spouse, and the estate has also been closed, then there will be no responsibility to the patient familyWe would appreciate receiving a copy of the death certificate, if the family is willing to provide that for our review and recordsWe are also checking on the status of the estateAt this time we are doing everything we can do procure the recouped payment from Humana MedicareThe patient family can expect an absolutely correct, reasonable and fair handling of this accountIf you have any further questions please feel free to contact me directly at [redacted]
RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me. Regards, [redacted] ***
To Whom it May Concern: We have reviewed the concern expressed by the patient's son, *** ***, in regard to Northeast Methodist HospitalThis letter is our response to that complaint First, we want to express our sympathy to the family for their lossThe account was billed timely on 4/22/
after patient discharge date of 4/14/Humana Medicare paid timely on 4/29/14, leaving a patient responsibility of $75.00, which was paid timely, leaving the account at a $balanceSince the billing and payments were all taken care of timely, there was no need for statements to the patientOn 8/26/Humana Medicare recouped their entire payment amount, leaving the account balance of $This is the reason for the statements that were sent to the patient estate addressNortheast Methodist Hospital billing is presently working with the insurance trying to resolve this issue and collect paymentDuring the time of our appeal to Humana Medicare, we have placed the account in a status where no statements will be sent to the estate until we have resolved the issue with the PayerIf the insurance pays our appeal, there will be no balance dueIn relation to the estate being billed, laws allow that if there is a living spouse in the event of a patient death, any patient responsibility would be forwarded to the living spouseIf there is no living spouse, then an open estate would be billedHowever if there is no living spouse, and the estate has also been closed, then there will be no responsibility to the patient familyWe would appreciate receiving a copy of the death certificate, if the family is willing to provide that for our review and recordsWe are also checking on the status of the estateAt this time we are doing everything we can do procure the recouped payment from Humana MedicareThe patient family can expect an absolutely correct, reasonable and fair handling of this accountIf you have any further questions please feel free to contact me directly at ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***
Revdex.com Corporate Office*** ***Dispute Resolution Specialist*** *** *** ***Austin, TX 787524ID: ***DOS: 9/14/2017Dear Ms***,Thank you for bringing this Revdex.com complaint to our attentionThis complaint is important to us and has been addressed through our Quality Review
ProcessThis is a process to evaluate billing concerns at Northeast Methodist Hospital.The billing office records indicate the following for this account for DOS 9/14/2017:0/1/17: Mail was returned, office needed to confirm insuranceO1/25/18: Locate patient failed2/5/18: Patient called and spoke with manager; account pulled from collections2/20/18: Claim submitted to VA2/21/18: Escalation of account, called ***-***; no answerBalance $Payment is waiting to be posted.We appreciate you bringing this to our attentionPlease feel free to contact me at *** for any further concerns or questions.Sincerely, *** ** ***, DNP, RNPatient Safety DirectorDepartment of Clinical OutcomesNortheast Methodist Hospital
Revdex.com Corporate Office*** ***Dispute Resolution SpecialistRutherford Lane Ste100Austin, TX 787524ID: ***DOS: 2/3/2017Dear Ms***,Thank you for bringing this Revdex.com complaint to our attentionThis complaint is important to us and has been addressed through our Quality Review
ProcessThis is a process to evaluate billing concerns at Northeast Methodist Hospital.The billing office records indicate the following for account number *** forDOS 2/3/2017:Balance $Posted payment of $on 3/6/Patient took a settlement and was given a $discountThis account has a zero balance.The billing office records indicate the following for account number *** forDOS 5/6/2016:Balance $Posted payment $on 7/21/This account has a zero balance.We appreciate you bringing this to our attentionPlease feel free to contact me at ***-*** for any further concerns or questions.Sincerely,*** ** *** DNP, RNPatient Safety DirectorDepartment of Clinical OutcomesNortheast Methodist Hospital
Dear Ms***, Thank you for bringing this Revdex.com complaint to our attentionThis complaint is important to us and has been addressed through our Quality Review ProcessThis is a process to evaluate billing concerns at Northeast Methodist HospitalThe billing records with the information you
provided was for a date of services of 11/30/This account has a zero balanceThere next date of service available was 3/25/The total charges were $with the patient balance of $All hospital correspondence for this date of service has been returned to our billing department as the patient provided an incorrect address and left prior to registrationAs of today, no payments have been received from the patientWe appreciate you bringing this to our attentionPlease feel free to contact me at ***
*** for any further concerns or questions
To Whom it May Concern: We have reviewed the concern expressed by the patient's son, [redacted] , in regard to Northeast Methodist HospitalThis letter is our response to that complaint First, we want to express our sympathy to the family for their lossThe account was billed timely on 4/22/ after patient discharge date of 4/14/Humana Medicare paid timely on 4/29/14, leaving a patient responsibility of $75.00, which was paid timely, leaving the account at a $balanceSince the billing and payments were all taken care of timely, there was no need for statements to the patientOn 8/26/Humana Medicare recouped their entire payment amount, leaving the account balance of $This is the reason for the statements that were sent to the patient estate addressNortheast Methodist Hospital billing is presently working with the insurance trying to resolve this issue and collect paymentDuring the time of our appeal to Humana Medicare, we have placed the account in a status where no statements will be sent to the estate until we have resolved the issue with the PayerIf the insurance pays our appeal, there will be no balance dueIn relation to the estate being billed, laws allow that if there is a living spouse in the event of a patient death, any patient responsibility would be forwarded to the living spouseIf there is no living spouse, then an open estate would be billedHowever if there is no living spouse, and the estate has also been closed, then there will be no responsibility to the patient familyWe would appreciate receiving a copy of the death certificate, if the family is willing to provide that for our review and recordsWe are also checking on the status of the estateAt this time we are doing everything we can do procure the recouped payment from Humana MedicareThe patient family can expect an absolutely correct, reasonable and fair handling of this accountIf you have any further questions please feel free to contact me directly at [redacted]
RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me. Regards, [redacted] ***
To Whom it May Concern: We have reviewed the concern expressed by the patient's son, *** ***, in regard to Northeast Methodist HospitalThis letter is our response to that complaint First, we want to express our sympathy to the family for their lossThe account was billed timely on 4/22/
after patient discharge date of 4/14/Humana Medicare paid timely on 4/29/14, leaving a patient responsibility of $75.00, which was paid timely, leaving the account at a $balanceSince the billing and payments were all taken care of timely, there was no need for statements to the patientOn 8/26/Humana Medicare recouped their entire payment amount, leaving the account balance of $This is the reason for the statements that were sent to the patient estate addressNortheast Methodist Hospital billing is presently working with the insurance trying to resolve this issue and collect paymentDuring the time of our appeal to Humana Medicare, we have placed the account in a status where no statements will be sent to the estate until we have resolved the issue with the PayerIf the insurance pays our appeal, there will be no balance dueIn relation to the estate being billed, laws allow that if there is a living spouse in the event of a patient death, any patient responsibility would be forwarded to the living spouseIf there is no living spouse, then an open estate would be billedHowever if there is no living spouse, and the estate has also been closed, then there will be no responsibility to the patient familyWe would appreciate receiving a copy of the death certificate, if the family is willing to provide that for our review and recordsWe are also checking on the status of the estateAt this time we are doing everything we can do procure the recouped payment from Humana MedicareThe patient family can expect an absolutely correct, reasonable and fair handling of this accountIf you have any further questions please feel free to contact me directly at ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***
Revdex.com Corporate Office*** ***Dispute Resolution Specialist*** *** *** ***Austin, TX 787524ID: ***DOS: 9/14/2017Dear Ms***,Thank you for bringing this Revdex.com complaint to our attentionThis complaint is important to us and has been addressed through our Quality Review
ProcessThis is a process to evaluate billing concerns at Northeast Methodist Hospital.The billing office records indicate the following for this account for DOS 9/14/2017:0/1/17: Mail was returned, office needed to confirm insuranceO1/25/18: Locate patient failed2/5/18: Patient called and spoke with manager; account pulled from collections2/20/18: Claim submitted to VA2/21/18: Escalation of account, called ***-***; no answerBalance $Payment is waiting to be posted.We appreciate you bringing this to our attentionPlease feel free to contact me at *** for any further concerns or questions.Sincerely, *** ** ***, DNP, RNPatient Safety DirectorDepartment of Clinical OutcomesNortheast Methodist Hospital
Revdex.com Corporate Office*** ***Dispute Resolution SpecialistRutherford Lane Ste100Austin, TX 787524ID: ***DOS: 2/3/2017Dear Ms***,Thank you for bringing this Revdex.com complaint to our attentionThis complaint is important to us and has been addressed through our Quality Review
ProcessThis is a process to evaluate billing concerns at Northeast Methodist Hospital.The billing office records indicate the following for account number *** forDOS 2/3/2017:Balance $Posted payment of $on 3/6/Patient took a settlement and was given a $discountThis account has a zero balance.The billing office records indicate the following for account number *** forDOS 5/6/2016:Balance $Posted payment $on 7/21/This account has a zero balance.We appreciate you bringing this to our attentionPlease feel free to contact me at ***-*** for any further concerns or questions.Sincerely,*** ** *** DNP, RNPatient Safety DirectorDepartment of Clinical OutcomesNortheast Methodist Hospital
Dear Ms***, Thank you for bringing this Revdex.com complaint to our attentionThis complaint is important to us and has been addressed through our Quality Review ProcessThis is a process to evaluate billing concerns at Northeast Methodist HospitalThe billing records with the information you
provided was for a date of services of 11/30/This account has a zero balanceThere next date of service available was 3/25/The total charges were $with the patient balance of $All hospital correspondence for this date of service has been returned to our billing department as the patient provided an incorrect address and left prior to registrationAs of today, no payments have been received from the patientWe appreciate you bringing this to our attentionPlease feel free to contact me at ***
*** for any further concerns or questions