Clarke Arms

Complaint: [redacted] I am rejecting this response because: The attatched shows the email I was sent yesterday from ClarkeArms that has refunded the transaction of $I am now awaiting it to clear into the credit card company Sincerely, [redacted]

Order went into backorder statusCustomer will receive product when available

Website Complaint Response: [redacted] has been refunded in full for this back ordered item Sent on: 3/11/3:07:PM

Customer has been refunded in fullHad customer read the 'how to buy' section this deal would have went smoothly Thank You, ***

Website Complaint Response: ***' revolver was delivered fedex [redacted] as promised Sent on: 2/25/2:23:PM

Website Complaint Response:***'s magazine was delivered [redacted] ***'s magazine delivery was held up due to backorder Sent on: 2/25/ 2:25:PM

Complete ripoff and horrendous businessmanPuts on a big frontWell liked because of basement prices but service is just the sameYou eventually get what you pay forI'm glad he's off the radar

Complaint: ***
I am rejecting this response because: Until I receive the refund and the bank
acknowledges the refund I do not consider it closedAnd on the site I bought from there was not a "HOW TO BUY"If the company would have returned the numerous phone calls and email messages this would have went smoothlyThere are others that have tried to purchase from him waiting alsoHis response was he "was drinking beer at the pool" and didn't expect so many purchases that is why this happenedWhen bank and I have already notified them says money is back I will contact the Revdex.com and you can do what you want with the complaintI hope he loses his FFL license for his business practices of taking money for products he does not have to sell
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to
complaint ID ***, and find that this resolution is satisfactory to me*** has been very courteous and apologetic in the limited communicatons that we have hadHis store gives the appearance of being a one-person operation that is overwhelmed.
I have not yet had the opportunity to inspect the shipped item but have been assured things appear to be in good order
I would encourage buyers who are thinking of doing business with him to make sure they speak to him directly on the phone to ensure their desired item is in stockIf time is not an issue, this is probably a fine merchant to deal withThe lack of communicaton is troubling when you are spending hundreds of dollars on an item and it does not appear in a timely fashion
Many thanks for your help, Revdex.com! I am certain that your leverage helped ensure a speedy resolution
Sincerely,
***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meAlthough Clarke Arms did not fulfill the order, they did
indeed make a full refund that was credited to my account on 6/28/Thank you for your assistance!
Sincerely,
*** ***

Issue has been dealt with

Customer has been refunded in full. Had customer read the 'how to buy' section this deal would have went smoothly.
Thank You,
[redacted]

Order went into backorder status. Customer will receive product when available.

Website Complaint Response:
Customer has been shipped partial order and has agreed to wait for additional product as...

unforeseen factory issues have caused a delay in shipment.


4/14/2014 3:29:44 PM

Website Complaint Response:
[redacted] has been refunded in full for this back ordered item.
Sent on: 3/11/2014 3:07:41 PM

Complaint: [redacted]
I am rejecting this response because: The attatched shows the email I was sent yesterday from ClarkeArms that has refunded the transaction of $225.00 I am...

now awaiting it to clear into the credit card company.
Sincerely,
[redacted]

Complete ripoff and horrendous businessman. Puts on a big front. Well liked because of basement prices but service is just the same. You eventually get what you pay for. I'm glad he's off the radar

The customer has ordered something that is not in stock. He has been refunded in full.
The website noted that it was out of stock when he ordered it.

[redacted]'s product has been shipped. Complaint has been resolved. We apologize for the slow shipment.

Website Complaint Response:
[redacted]' revolver was delivered fedex [redacted] as promised.
Sent on: 2/25/2014 2:23:48 PM