*** ***,
I have attached a copy of the invoice and all contracts signed by you on this projectThe claim that we increased the job by $because it took us longer is just not truePer our contract, you signed, item states “The Work may be supplemented by the subsequent estimates
and/or change orders prepared by the Contractor and approved either by Owner’s insurance company, Cincinnati Insurance (“Insurer”), a representative of the Insurer, or the Owner.” The fact the work that was estimate did increase due to additional unforeseen damagesThese damages were approved by your Insurance Company and paid to you to forward to Clarke ContractorsI have spoken with your insurance adjuster and we are in agreement on the total amounts of your claimAs in many mold remediation jobs the scope will increase as we get into the demolition of the jobUnfortunately, unforeseen damage is not uncovered in most cases until work beginsAt no time did Clarke Contractors work without prior authorization to preform work by yourself or your insurance carrier
We have been trying to collect this debt for monthsDebt which you were paid for by your insurance companyI understand you have two deductibles on the claims which total $out of pocket and the requested change order for new handrail in the amount of $Clarke Contractors set you up at your request on interest free payment of $per month until you balance was paidYou made June and July’s payment per our agreementYour balance owed is $
In light of the recent mark on our perfect Revdex.com record, I request payment in full to settle this claimI request that the Revdex.com consider the contracts provided and request they demand the funds owed into escrow and move towards mediation
Furthermore, I do not understand the second part of the desired settlement request“If it is not possible to finish installing handrails then I will settle for that.”
Please let me know if I can answer any further questions. *** *** **
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. However, the business stated that the delay was due to our insurance company delaying the process. Our insurance company provided final settlement information to your company in June and it took you four months and a Revdex.com complaint for you to admit that we were overcharged.
Regards,
[redacted]
1/12/2017 meeting with Jason Clarke, Mrs. [redacted], and [redacted] ([redacted] Services) at the property.Clarke has agree to either refund or schedule to repair in the attached estimate. We are currently awaiting the decision of the owner. The issues with the hump in the living room ceiling and the siding we determined by [redacted] and [redacted] that Clarke Contractors is not liable.Clarke Contractors is asking for payment in full prior to refund or scheduling of call back repairs in the amount of $1,178.76.I am waiting for customer decision on how they would like to proceed.
I have enclosed the [redacted] settlement on this job. As you can see, the total was $38,084.91 but Clarke Construction charged me$38,584.91[redacted] claims that the company double charged me for $500 on tree removal.
Our office and your insurance carrier came to the conclusion an overpayment was...
issued to Clarke Contractors in error. On 10/19/2016 a refund check #[redacted] was issued to the customer in the amount of $500.00.
[redacted] should receive it any day. Sorry for the delay but your insurance company just recently verified the final numbers. Please close complaint as this issue is now resolved.
Thank you.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted] And [redacted] Jason,The "certificate of satisfaction" that I signed, Ron and James told me it was simply an evaluation on their performance. And, it is true what I wrote, they are very friendly guys, however, it doesn't change all the mistakes, errors and defects that Clarke has done. It's also interesting to me that the things Steve and I discussed on December 9th, you only picked a few things on that list that you will honor in our warranty. And, fortunately for us, you aren't allowed to not honor the warranty, outstanding bill or not per my conversation this week with [redacted] from [redacted] Services. I feel confident that when we soon meet with him at our house, he too will see the "new" issues just as Steve did.[redacted]
Steve [redacted] from my office met with you on December 9th 11am to look at "new" call back issue from the work completed on or about 5/13/2016 per our certificate of satisfaction. (attached) Clarke Contractors is in agreement to repair the following warranty claims made by...
you. 1.) Entry prep and repaint walls and door casing due to insufficient coverage and hat banding.2.) Family Room Repair sage at south ceiling and wall and repaint walls. Texture match ceiling as necessary.3.) Living Room repaint walls and trims due to insufficient coverage and hat banding.In order for Clarke Contractors to honor our workmanship warranty(contract attached) your account must be paid in full. It is currently past due. You have failed to pay for work completed as of 5/13/2016. If you choose to pay in full for the work preformed at your home we will gladly extend the warranty and schedule the repair the above mentioned items. If you would like to claim other items not list above please forward in writing those items and proof of claim. If you have further questions on how the warranty process works please feel free to contact me directly. Once payment is received my office will call you to schedule the agreed upon items above. Take Care,Jason Clarke
*** ***,
I have attached a copy of the invoice and all contracts signed by you on this projectThe claim that we increased the job by $because it took us longer is just not truePer our contract, you signed, item states “The Work may be supplemented by the subsequent estimates
and/or change orders prepared by the Contractor and approved either by Owner’s insurance company, Cincinnati Insurance (“Insurer”), a representative of the Insurer, or the Owner.” The fact the work that was estimate did increase due to additional unforeseen damagesThese damages were approved by your Insurance Company and paid to you to forward to Clarke ContractorsI have spoken with your insurance adjuster and we are in agreement on the total amounts of your claimAs in many mold remediation jobs the scope will increase as we get into the demolition of the jobUnfortunately, unforeseen damage is not uncovered in most cases until work beginsAt no time did Clarke Contractors work without prior authorization to preform work by yourself or your insurance carrier
We have been trying to collect this debt for monthsDebt which you were paid for by your insurance companyI understand you have two deductibles on the claims which total $out of pocket and the requested change order for new handrail in the amount of $Clarke Contractors set you up at your request on interest free payment of $per month until you balance was paidYou made June and July’s payment per our agreementYour balance owed is $
In light of the recent mark on our perfect Revdex.com record, I request payment in full to settle this claimI request that the Revdex.com consider the contracts provided and request they demand the funds owed into escrow and move towards mediation
Furthermore, I do not understand the second part of the desired settlement request“If it is not possible to finish installing handrails then I will settle for that.”
Please let me know if I can answer any further questions. *** *** **
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. However, the business stated that the delay was due to our insurance company delaying the process. Our insurance company provided final settlement information to your company in June and it took you four months and a Revdex.com complaint for you to admit that we were overcharged.
Regards,
[redacted]
1/12/2017 meeting with Jason Clarke, Mrs. [redacted], and [redacted] ([redacted] Services) at the property.Clarke has agree to either refund or schedule to repair in the attached estimate. We are currently awaiting the decision of the owner. The issues with the hump in the living room ceiling and the siding we determined by [redacted] and [redacted] that Clarke Contractors is not liable.Clarke Contractors is asking for payment in full prior to refund or scheduling of call back repairs in the amount of $1,178.76.I am waiting for customer decision on how they would like to proceed.
I have enclosed the [redacted] settlement on this job. As you can see, the total was $38,084.91 but Clarke Construction charged me$38,584.91[redacted] claims that the company double charged me for $500 on tree removal.
Our office and your insurance carrier came to the conclusion an overpayment was...
issued to Clarke Contractors in error. On 10/19/2016 a refund check #[redacted] was issued to the customer in the amount of $500.00.
[redacted] should receive it any day. Sorry for the delay but your insurance company just recently verified the final numbers. Please close complaint as this issue is now resolved.
Thank you.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted] And [redacted] Jason,The "certificate of satisfaction" that I signed, Ron and James told me it was simply an evaluation on their performance. And, it is true what I wrote, they are very friendly guys, however, it doesn't change all the mistakes, errors and defects that Clarke has done. It's also interesting to me that the things Steve and I discussed on December 9th, you only picked a few things on that list that you will honor in our warranty. And, fortunately for us, you aren't allowed to not honor the warranty, outstanding bill or not per my conversation this week with [redacted] from [redacted] Services. I feel confident that when we soon meet with him at our house, he too will see the "new" issues just as Steve did.[redacted]
Steve [redacted] from my office met with you on December 9th 11am to look at "new" call back issue from the work completed on or about 5/13/2016 per our certificate of satisfaction. (attached) Clarke Contractors is in agreement to repair the following warranty claims made by...
you. 1.) Entry prep and repaint walls and door casing due to insufficient coverage and hat banding.2.) Family Room Repair sage at south ceiling and wall and repaint walls. Texture match ceiling as necessary.3.) Living Room repaint walls and trims due to insufficient coverage and hat banding.In order for Clarke Contractors to honor our workmanship warranty(contract attached) your account must be paid in full. It is currently past due. You have failed to pay for work completed as of 5/13/2016. If you choose to pay in full for the work preformed at your home we will gladly extend the warranty and schedule the repair the above mentioned items. If you would like to claim other items not list above please forward in writing those items and proof of claim. If you have further questions on how the warranty process works please feel free to contact me directly. Once payment is received my office will call you to schedule the agreed upon items above. Take Care,Jason Clarke