Jennifer [redacted] ID [redacted] As per our conversation as I suspected the battery that Day For claims to have got from Chrysler Dodge was incorrect I called [redacted] /Dodge [redacted] among auto parts stores all never asked for A VIN and all stated battery should be at least CC after only giving them the make Dodge Durango year and engine size 4.7L by the way there are only engine sizes for this year Durango mine and 5.9,which I told Day Ford The correct battery is class and is and not the cold cranking amps supplied by Day Ford which is lA the size as the battery I took in to Day Ford.Then ALBERT M [redacted] STATED IN ANSWER TO COMPLAINT THAT THEY WERE WAITING ON ME TO GIVE THEM A VrN NUMBER The fact still remains that when I brought the old battery into Day Ford I was asked for my phone number,BECAUSE THERE SYSTEM WAS DOWN, and not that they needed a VIN number after about 30mmof waitingI gave to Tom my phone number which the only information he requested not once within the days did Day Ford whom had my battery did anyone call and ask for the VIN number as Albert M [redacted] Service MGR Stated that’s what they were waiting for the only reason Day Ford even responded after days was because of the complaints I filed and not because they were waiting for a VIN number which they surely could have asked for in 4days of having my battery .Then there the fact that even after I gave them the VIN number they Still got it wrong and I pointed out the differences of the batteries size compared to the Original batteryWorst Service ever : Day Ford ,As I stated I been to other Ford dealerships without incidentSincerely [redacted]
[redacted] this is inform that the issue with Day Ford has been resolvedThank you
Jennifer [redacted] ID [redacted] As per our conversation as I suspected the battery that Day For claims to have got from Chrysler Dodge was incorrect I called [redacted] /Dodge [redacted] among auto parts stores all never asked for A VIN and all stated battery should be at least CC after only giving them the make Dodge Durango year and engine size 4.7L by the way there are only engine sizes for this year Durango mine and 5.9,which I told Day Ford The correct battery is class and is and not the cold cranking amps supplied by Day Ford which is lA the size as the battery I took in to Day Ford.Then ALBERT M [redacted] STATED IN ANSWER TO COMPLAINT THAT THEY WERE WAITING ON ME TO GIVE THEM A VrN NUMBER The fact still remains that when I brought the old battery into Day Ford I was asked for my phone number,BECAUSE THERE SYSTEM WAS DOWN, and not that they needed a VIN number after about 30mmof waitingI gave to Tom my phone number which the only information he requested not once within the days did Day Ford whom had my battery did anyone call and ask for the VIN number as Albert M [redacted] Service MGR Stated that’s what they were waiting for the only reason Day Ford even responded after days was because of the complaints I filed and not because they were waiting for a VIN number which they surely could have asked for in 4days of having my battery .Then there the fact that even after I gave them the VIN number they Still got it wrong and I pointed out the differences of the batteries size compared to the Original batteryWorst Service ever : Day Ford ,As I stated I been to other Ford dealerships without incidentSincerely [redacted]