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Clark's Alignment

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Clark's Alignment Reviews (1)

We drove in with a running vehicle and were left on the parking lot with our hood up and car not running.My husband and I pulled into this business desirous of a wheel alignment. It was around 1:15 Saturday February 22, 2014. I mentioned to my husband that the technician had left the lights on the and he stated that they may need them on. At any rate, they completed the alignment and attempted to start the car to back it out of the garage. The car would not start and one of the technicians stated that he would try to "jump the battery" to no avail. He then stated that they closed at 2:00 and we probably needed a battery. My husband asked if he could get help pushing the car out and they pushed it out onto the parking lot. We paid $66.00 for the alignment (I told my husband not to pay)They closed the garage doors and both of them got into their vehicles and left without even a word!!!! We had to call our son, and after he got there we left the car and went to buy a battery. We left the lot at approximately 5:15pm. Is that anyway to treat paying customers!! The least they could have done was to say that they were sorry about the car.Desired SettlementSince our was running when we got there and they left the lights on while they worked on the car, I feel we should at least get the refund for the alignment. We had to pay $141.00 for a battery that day, plus the alignment. I think it was their fault that the battery went down.Business Response TURN OFF THE IGNITION STEP OUT OF THE VEHICLE AND CLOSE THE DOOR EVERY ELECTRICAL DEVICE GOES OFF EXCEPT MAYBE THE CLOCK.EVERY NEW VEHICLE SOLD IN AMERICA FOR MANY YEARS HAS THIS FEATURE INCLUDING MR[redacted] CAR.SOME MANUFACTURES HAVE A TIME DELAY ON THE LIGHTS, THE SYSTEM TURNS THE LIGHTS OFF AFT I SEE NO WAY THE LIGHTS OR ANY THING ELSE FOR THAT MATTER COULD HAVE BEEN LEFT ON DURING AT NO TIME DID MR [redacted] REQUEST ASSISTANCE WITH THIS PROBLEM.HE BORROWED SOME TOOLS FROM US AND WORKED ON THE BATTERY CABLES HIMSELF HE ASKED TO USE OUR BATTERY CHARGER. WE TURNED THE CHARGER ON HE CONNECTED THE CHARGERTHE CAR STILL DID NOT START.HE REQUESTED WE HELP HIM PUSH HIS CAR OUT OF THE SHOP WHICH WE DIE HE INDICATED HE WOULD CALL SOMEONE TO TAKE HIM TO PURCHASE ANEW BATTER HE STILL DOD NOT REQUEST OUR ASSISTANCE, SINCE IT WAS WELL PAST OUR CLOSING TIME WE WENT HOME.I IN ON WAY DO ANY TING TO DAMAGE HIS BATTER OR ANY OTHER PART OF THE VEHICLE.Consumer Response (The consumer indicated he/she DID NOT accept the response from the business.)We asked if they would help push the car out because it was stated that they were closing. The reason we said that we would call someone to take us to get a battery is because they offered no assistance other than to tell us what we already knew...we needed a battery. I must also note that[redacted] went to this business and removed their signage because they had no affiliation with them and they has no right to display the sign saying they were[redacted] affiliates. Neither of these men even said a goodbye, or "hope it works out" or anything. Once the car was out of the garage, they locked up, got into their vehicles and rode off. I am adamant that our car stopped running while in their possession. We want NOTHING from them, just for other people to beware..............Final Business Response

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Description: Wheel Alignment, Fr & Axle Service - Auto, Auto Repair - Steering & Suspension, Brake Shops

Address: 2845 Walnut Grove Rd, Memphis, Tennessee, United States, 38111-2713

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