Clark's Resorts & Outposts Reviews (%countItem)
Clark's Resorts & Outposts Rating
Address: P.O. Box 10, Vermilion Bay, Ontario, Canada, P0V 2V0
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We put a deposit on a week long fly in fishing trip , Border is closed and Clark's refuses to refund deposit or carry over deposit till the following year! We have reached out to different camps and this is not the way they are handling the problem.
Product_Or_Service: Fishing trip
Refund We are requesting our deposit back , we would no longer care for them to apply it to another time , we don't care to do business with this outfitter.
I tried to explain to him on the phone that Clark's deposit policy has always been "no refunds or deferrals" , and it's clearly stated in our literature. This "gentleman" would not listen and kept speaking over me. He then ended our phone conversation with a resounding
Due to border being closed our group cannot go to Clark's Resort for our fishing trip.
Clark's Resort has informed are group that they will neither roll over our deposit to 2021 or refund it. The cancellation was not on our part. I know there policy states no refunds on deposits. I have seen a lot of other resorts rolling over deposits to 2021. *** Clark's received $1800 from our group and did absolutely nothing.
Refund
Our policy has always been "no refunds or deferrals" on deposits, which is clearly stated on our website. With the current Pandemic situation, it is even more clear that we have to stick with our policy, as we are facing a ZERO REVENUE season. Follow that with an "off season" of collecting little or no deposits, we would certainly not be open next spring. Most of our clientele has been more than understanding of our situation and have rebooked for 2021 in spite of our policy, as they know the quality of accommodations and service that we have provided our guests for over 30 years.
(The consumer indicated he/she DID NOT accept the response from the business.)
We were not the ones to cancel!My wife lost her job due to covid 19. No one sending me deposits. Clark's already booking 2021 receiving 600 per person for two years and haven't done a thing.
We do feel very badly for having to adhere to our deposit policy, and we wish we had not been put in this position. We have been open since May and have not cancelled a single group, rather we have been ready for business all summer long in the event that the border should open. We have had to get our Outposts and drive in camps ready, hire 4 off our usual 10 pilots, plus just one of our other staff, just to keep them on "stand-by" in the event that the border would open, and to ensure that we have somewhat of a staff base for next season. *** we *** cater *** to folks from all walks of life, and have built very strong relationships along the way.
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We are committed to holding our rates steady for 2021 and 2022, when we were set for a rate increase next year as costs of everything continues to climb. We are also committed to continuing on with our "deal days" specials, free minnows, and every other day camp checks. We are also committed to maintaining our facilities to continue to offer a "top notch" vacation experience.
The people who know us, are rebooking despite knowing that they will lose this years' deposits, and in fact our June 2021 is almost 60% booked already, with the vast majority of them our "regulars" such as yourselves, who have forfeited their 2020 deposits. This is the busiest our reservations have been for this time of year, as people are really getting anxious to come and enjoy our facilities.
Our clientele know us well enough to know that we will always do our best to "make it right" one way or another going forward, and for that reason have put their faith in us and trust in the reputation that we have built over the years. If you would just give us a chance to prove this to you, we can be sure your experience would be second to none, and that you would become a regular customer as well.
We are unable to travel into Canada for our vacation because the US/Canadian border is closed. I was told by Karla, the owner of the resort we were going to, that this Isn't their fault and they won't refund our deposit. She told me they are going under and can't afford to refund our deposit because they have no income right now. We paid $400 for our deposit. It was $100 for every person, 4 people total. It isn't our fault we can't go either. My father-in-law has been going to this resort for over 12 years loyally every year and had planned to keep going there
Refund We paid $100 a person for 4 people, $400 total. I would like our $400 deposit refunded in good faith that we will continue to vacation at this resort. We were looking forward to this trip and it isn't our fault we can't go.
Contact Name and Title: Karla*** Owner
Contact Phone: 807-227-2154
Contact Email: ***
Laurie explained the situation very well. We own a seasonal fishing lodge and because of the pandemic and border closure, we are faced with an entire year of zero income as 99% of our clients come from the US. The government has not stepped into help our industry at all and as a result, we are left with no way of covering our fixed costs and we risk losing our entire business that my husband and I have been building for 36 years. We cannot afford to refund or even roll deposits over to another year. The only part Laurie didn't mention was that it is stated very clearly on all of our literature and on our website that deposits are non-refundable and it's been that way for 30 years. *** As she said, it is not her fault that they cannot make the trip. It is also not our fault that our guests cannot cross the border. We are open and ready for business, but sadly we have no guests to fill our cabins. This situation is absolutely devastating for our business and so many others in the industry.
(The consumer indicated he/she DID NOT accept the response from the business.)
I have contacted other fishing lodges in Canada and they are either refunding deposits for US guests who cannot cross the border or they are extending the deposit to be used next year.. Since neither of these options seem to be feasible to you I'm going to suggest that half of our deposit ($200) be refunded so that it won't be only my loss, but instead we will split the loss.
We are holding firm to the deposit policy that has been in place for over 30 years. It would be very unfair of us to "bend the rules" for one party, and not extend to the hundreds of other loyal and understanding guests. We are facing being put out of business due to the sharply rising number of cases of Covid-19 in the US, which is causing BOTH countries to hold firm in their policy of not allowing non-essential travel between the countries. We did not choose for the border to be closed, and we did not cancel groups or close our camps due to the closure. We are open and ready!
My name is Ames. Me & Larry *** signed up for Clark's Resorts & Outpost in January 2018 in *** at the *** at the ***.$300 down a piece. Well we cancelled on June 8, 2018 Why, On a fly-in can't take fish home!! (They have always before) I do not have internet.
Larry C does. He spotted this and called. They never mentioned this at the show. Even with the License it won't work. This is a fly in to ***. So much for the week. we would be there (6-19-2018 - 6-26-2018) Good thing we did not the $1041.25. Plus tax. or get stuck with gas, hotel, food, license.
Refund- I am requesting half of the fees paid per person totaling $300.00. We should have been more informed. I called on 6-18-2018 to talk to a person. I didn't get too far. She put me off and promptly hung up on me. What an attitude
Contact Name and Title: Wayne ***
Contact Phone: 807-227-2154
Contact Email: ***
We are very sorry that "take-home fish" is your priority as oppose to catching, releasing, taking pictures, and making memories. One of our biggest selling points is our policy for no take home fish as this conserves the fish population in our fly-in lakes. Our guests are allowed to eat fish while they are at the Outpost Lake (on a conservation fishing license). We are one of the largest Fly-In Outpost companies in Ontario and are near full capacity all summer... we have never had anyone complain about not taking fish home. If we let each group take fish home, this would quickly deplete the fish population in our Outpost lakes and we would not be able to offer the quality fishing trips that we offer today. Although our policy clearly states that deposits are NON-REFUNDABLE, we will be mailing a check for $600 US today and we expect the recipient to acknowledge receipt of this check. Please feel free to post our response publicly. Thank you.