[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this...
resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.Hi,I received an inquiry from you asking if the company had contacted me directly. The store manager has offered to take back one of the chairs -- the one that did not match what I ordered -- and refund the full purchase price of that one chair. It still leaves us with the very difficult task now of trying to match the other chair in another store. Or, have a $1400 recliner as a side chair. Neither of these pleases me. But, while I am not happy with this compromise, I have said I would accept because I fear that I have no other recourse and must take what I can get.This return/refund has not occurred yet. I am presently awaiting another call from that store manager, Tony J[redacted] telling me how they will refund the money and how much. Then, if we have the same number in mind and the refund method, we will arrange for a pick up date.Thank you for your support in this matter and your follow-up inquiry. I will keep you informed.Pat Watson
Regards,
[redacted] **
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this...
resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.Hi,I received an inquiry from you asking if the company had contacted me directly. The store manager has offered to take back one of the chairs -- the one that did not match what I ordered -- and refund the full purchase price of that one chair. It still leaves us with the very difficult task now of trying to match the other chair in another store. Or, have a $1400 recliner as a side chair. Neither of these pleases me. But, while I am not happy with this compromise, I have said I would accept because I fear that I have no other recourse and must take what I can get.This return/refund has not occurred yet. I am presently awaiting another call from that store manager, Tony J[redacted] telling me how they will refund the money and how much. Then, if we have the same number in mind and the refund method, we will arrange for a pick up date.Thank you for your support in this matter and your follow-up inquiry. I will keep you informed.Pat Watson
Regards,
[redacted] **