Clarks

To Whom It May Concern: [redacted] was credited a refund for the full amount of her order - $This refund was processed on April 27th and went back to the credit card that she used to make the original purchaseI called her at 2:26PM EST on April 27th at ###-###-#### and left a message letting her knowAn email was also sent to her with the same information and a 30% off coupon on a future purchase.Please let me know if any further action needs to be taken on my endSincerely, Matt W [redacted] Consumer Experience Supervisor Clarks Americas

We spoke with [redacted] and resolved the situationShe accepted our offer of free pair of shoes of her choosing to make up for the previous pair that had a zipper issueShe is going to select a style and let us know what she would likeNothing further needs to be done.Thanks

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

Good Afternoon ***,First I would like to apologize for not responding more closely to the time you initiated action with the Revdex.comThe first notification that was received by our corporate offices was received on 9/which prompted me to reopen the issue.After pulling up the details of your original order, I do see that you initiated your return for your original purchase on 7/and that it was delivered to our logistics center via USPS on July 25th At this time it does seem as if your return was processed on 8/and the subsequent refund was processed the following day, 8/We do our best to process all of our returns on a first in first out policy, and where this return came in right after our biggest promotion of the year it took us a little longer than to process.I am in the process of looking into why you did not receive responses to your emails that were submitted through our Contact Form in late July and will work to improve any technical and/or process issues that may have caused the delayIf there is anything else that we may do to assist you please do not hesitate to let us knowThank you,Lisa M [redacted] Consumer Experience ManagerClarks Americas

January 20, 2016To Whom it May Concern: [redacted] was credited a refund for the full amount of her order - $This refund was processed on January 15, and went back to the credit card that she used to make the original purchaseThe tracking number that she provided did not indicate that her order had been received back at our warehouse; however we went ahead and issued the refund regardless.Please let me know if any further action needs to be taken on my end.Sincerely,Matt W.Consumer Experience Supervisor

From: [redacted] < [redacted] t>Date: Fri, May 1, at 4:PMSubject: Re: # [redacted] To: [redacted] < [redacted] > This is correct and Clarks returned my full refund 5/2/Thank you

Good Afternoon ***, First I would like to apologize for not responding more closely to the time you initiated action with the Revdex.comThe first notification that was received by our corporate offices was received on 9/which prompted me to reopen the issueAfter pulling up the details of your original order, I do see that you initiated your return for your original purchase on 7/and that it was delivered to our logistics center via USPS on July 25th At this time it does seem as if your return was processed on 8/and the subsequent refund was processed the following day, 8/We do our best to process all of our returns on a first in first out policy, and where this return came in right after our biggest promotion of the year it took us a little longer than to processI am in the process of looking into why you did not receive responses to your emails that were submitted through our Contact Form in late July and will work to improve any technical and/or process issues that may have caused the delayIf there is anything else that we may do to assist you please do not hesitate to let us know Thank you,Lisa M [redacted] Consumer Experience Manager Clarks Americas

From: Revdex.com of Metro Washington DC">Date: Fri, May 1, at 11:AMSubject: Fwd: #***To: *** *** ---------- Forwarded message ----------From: * *** Date: Thu, Apr 30, at 12:PMSubject: #***To: "***"
#***
Received payment 4/20/thank you so much. Believe me I have learned my lesson regarding CLARKS. They sent a 30% coupon as a token. Nice but I want be using it

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

Good Afternoon ***,First I would like to apologize for not responding more closely to the time you initiated action with the Revdex.comThe first notification that was received by our corporate offices was received on 9/which prompted me to reopen the issue.After pulling up the
details of your original order, I do see that you initiated your return for your original purchase on 7/and that it was delivered to our logistics center via USPS on July 25th At this time it does seem as if your return was processed on 8/and the subsequent refund was processed the following day, 8/We do our best to process all of our returns on a first in first out policy, and where this return came in right after our biggest promotion of the year it took us a little longer than to process.I am in the process of looking into why you did not receive responses to your emails that were submitted through our Contact Form in late July and will work to improve any technical and/or process issues that may have caused the delayIf there is anything else that we may do to assist you please do not hesitate to let us know. Thank you,Lisa M***Consumer Experience ManagerClarks Americas

We spoke with *** and resolved the situationShe accepted our offer of free pair of shoes of her choosing to make up for the previous pair that had a zipper issueShe is going to select a style and let us know what she would likeNothing further needs to be done.Thanks

Recent first time customer to ClarksUSA.com, and promise myself to never try them again Purchased pair of black pump 4/for 4/delivery and site acknowledge receiving order 11:AM, cut off time for overnight delivery is 12:PMCalled Clarks customer service to verbally confirmCS had a voice mail stating they are all in meeting to call back in hours I did, confirmed receipt of order and it was being processed and to call again later in day Later neither website or customer service person could confirm whether would ship They did not ship, canceled order 4/and Clarks USA confirm cancelation In days received overnight and taxes charged, I called them about the balance of money They would not refund balance of my money because order shipped 4/10, I refused 4/12, tracked UPS package back to them receiving 4/ I called them again, ClarksUSA advised shipment not processed in Did not receive my refund until 4/26/ I've never ever experienced such POOR CUSTOMER SERVICE!!! I thought companies treating customers so shoddily were out of business Paying for a product 4/7/16, canceling and not being able to get your money back for almost days is not acceptable

We spoke with *** and resolved the situationShe accepted our offer of free pair of shoes of her choosing to make up for the previous pair that had a zipper issueShe is going to select a style and let us know what she would likeNothing further needs to be done.Thanks

January 20, 2016To Whom it May Concern:*** *** was credited a refund for the full amount of her order - $This refund was processed on January 15, and went back to the credit card that she used to make the original purchaseThe tracking number that she provided did not indicate
that her order had been received back at our warehouse; however we went ahead and issued the refund regardless.Please let me know if any further action needs to be taken on my end.Sincerely,Matt W.Consumer Experience Supervisor

January 20, 2016To Whom it May Concern:[redacted] was credited a refund for the full amount of her order - $95.39. This refund was processed on January 15, 2016 and went back to the credit card that she used to make the original purchase. The tracking number that she provided did not indicate...

that her order had been received back at our warehouse; however we went ahead and issued the refund regardless.Please let me know if any further action needs to be taken on my end.Sincerely,Matt W.Consumer Experience Supervisor

January 20, 2016To Whom it May Concern:[redacted] was credited a refund for the full amount of her order - $95.39. This refund was processed on January 15, 2016 and went back to the credit card that she used to make the original purchase. The tracking number that she provided did not...

indicate that her order had been received back at our warehouse; however we went ahead and issued the refund regardless.Please let me know if any further action needs to be taken on my end.Sincerely,
Matt W.
Consumer Experience Supervisor

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

To Whom It May Concern:[redacted] was credited a refund for the full amount of her order - $149.80. This refund was processed on April 27th and went back to the credit card that she used to make the original purchase. I called her at 2:26PM EST on April 27th at ###-###-#### and left a message letting her know. An email was also sent to her with the same information and a 30% off coupon on a future purchase.Please let me know if any further action needs to be taken on my end.
Sincerely,
Matt W[redacted] Consumer Experience Supervisor Clarks Americas

Good Afternoon [redacted],First I would like to apologize for not responding more closely to the time you initiated action with the Revdex.com. The first notification that was received by our corporate offices was received on 9/2 which prompted me to reopen the issue.After pulling up the...

details of your original order, I do see that you initiated your return for your original purchase on 7/18 and that it was delivered to our logistics center via USPS on July 25th.  At this time it does seem as if your return was processed on 8/3 and the subsequent refund was processed the following day, 8/4. We do our best to process all of our returns on a first in first out policy, and where this return came in right after our biggest promotion of the year it took us a little longer than normal to process.I am in the process of looking into why you did not receive responses to your emails that were submitted through our Contact Form in late July and will work to improve any technical and/or process issues that may have caused the delay. If there is anything else that we may do to assist you please do not hesitate to let us know. Thank you,Lisa M[redacted]Consumer Experience ManagerClarks Americas

Good Afternoon [redacted],
First I would like to apologize for not responding more closely to the time you initiated action with the Revdex.com. The first notification that was received by our corporate offices was received on 9/2 which prompted me to...

reopen the issue.
After pulling up the details of your original order, I do see that you initiated your return for your original purchase on 7/18 and that it was delivered to our logistics center via USPS on July 25th.  At this time it does seem as if your return was processed on 8/3 and the subsequent refund was processed the following day, 8/4. We do our best to process all of our returns on a first in first out policy, and where this return came in right after our biggest promotion of the year it took us a little longer than normal to process.
I am in the process of looking into why you did not receive responses to your emails that were submitted through our Contact Form in late July and will work to improve any technical and/or process issues that may have caused the delay. If there is anything else that we may do to assist you please do not hesitate to let us know.
 
Thank you,Lisa M[redacted]
Consumer Experience Manager
Clarks Americas