Clarkson Eyecare

To whom this may concern.On 9/20/2016 [redacted] came in for a routine eye exam and expressed interest it trying multifocal contacts. Clarkson Eyecare provided [redacted] 5 different types of contacts as well as five different follow ups with two different doctors. [redacted] expressed her...

satisfaction of her last set and advised us to order her year supply. After ordering her supply, [redacted] noticed the contacts did not meet her expectations in the workplace. After receiving the Revdex.com complaint and speaking with [redacted], we offered her an opinion of a third doctor. [redacted] came in for the appointment and decided not to have the doctor check her contacts. [redacted] has since decided to go to another doctor outside Clarkson Eyecare to be fit in contacts. Clarkson Eyecare is willing to exchange or refund [redacted] for the materials she purchased through Clarkson Eyecare.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me                                       ...⇄ IF this is also removed from the collection agency and nothing has been reported to the credit report then I accept this resolution.
Sincerely,
[redacted]

Initial Business Response /* (1000, 5, 2015/07/20) */
To whom this may concern,
Mr. [redacted] had an eye exam with Dr [redacted] on 05/20/2015, During the health check of Mr. [redacted]'s exam, the doctor notated that she felt she needed further medical testing to ensure proper diagnosis and treatment. It...

is a requirement for doctors to diagnose and treat any concerns they may find during an eye exam. The doctor did do additional testing the day of the exam and asked Mr. [redacted] to return in a week for further testing. Mr. [redacted] did receive a bill that was to be filed to his insurance. This balance has since been removed and filed to the proper party. We apologized to Mr. [redacted] for any confusion on his medical care with us. We are always concerned about the health of our patients as it is our top priority. Dr [redacted] is always available for questions if Mr. [redacted] would like her to explain again what her findings were. We have offered Mr. [redacted] a complimentary pair of reading glasses for his troubles. We hope the convenience of a second pair of glasses will show our good faith effort to resolve his complaint.

To whom this may concern, Clarkson Eyecare recognizes that we had an unusually long delay in our refund process.  We truly regret not handling this process better from the beginning. This particular delay was brought to all the appropriate leaders to make sure this process does not happen...

again in the future. Clarkson Eyecare has reached out to the patient, cut their check and delivered it to the location that was most convenient for them to pick it up. We have also offered both Mr [redacted] and his wife a free pair of sunglasses for their inconvenience. We apologize for our delay in processing the refund and look forward to assisting Mr. [redacted] and his wife in the future.

Initial Business Response /* (1000, 5, 2016/02/08) */
To whom this may concern.
Mr. [redacted] purchased lenses from Clarkson Eyecare. Clarkson Eyecare did fail to keep a promise on delivery time to Mr [redacted] As a result of this, Mr. [redacted] has been given a full refund for his lenses and the...

glasses were hand delivered to his place of residence. Thanks to Mr. [redacted] for bringing this to our attention as we have changed a process to make sure that this does not happen again in the future. Clarkson Eyecare apologizes for any inconveniences we may have caused him.
[redacted]

see attached

I picked up the second deliverable from them today.  I am now satisfied and you can close it out that way. Thank you so much,[redacted]
*

To whom this may concern, Clarkson Eyecare recognizes that we had an unusually long delay in our refund process.  We truly regret not handling this process better from the beginning. This delay was brought to all the appropriate leaders to make sure this process does not happen again in the...

future. Clarkson Eyecare has tried to reach out to the patient with no success.   We had Mrs. [redacted]’s refund overnighted to her house as soon as this was brought to our attention. We apologize for the delay in processing the refund and look forward to assisting Mr. [redacted] in the future.

Initial Business Response /* (1000, 6, 2016/01/05) */
To whom this may concern,
We reached out to [redacted] on 12/31/2015 to discuss the problems with her glasses. [redacted] was on the way out the door and asked for us to call her back. We have been trying to get in contact with her and have been...

unsuccessful. Clarkson Eyecare is very interested in resolving this issue. Once we are better able to diagnose the problem, we will make sure to rectify the situation. Our priority will be to fit [redacted] in a pair of glasses that she is can see out of and is happy with. We do apologize for any inconvenience this may have caused [redacted] and look forward to the opportunity to correct the situation.
If the Revdex.com can help us contact this patient, we would be very grateful.
Thanks,
[redacted]

To whom this may concern, Clarkson Eyecare has reached out to Mrs [redacted] regarding her dissatisfaction with her glasses. We offered some solutions to Mrs [redacted] but she decided to bring the product back to our location for a full refund. We apologize for any inconvenience we may have caused Mrs...

[redacted] and hope to work with her in the future.