Clarkson Optometric Clinic

Dear Mr& Ms***:As per our conversation and agreement, please accept this refund check for $We appreciate your businessWe hope that you accept this as our apology in the matter you experienced at our facilityOur company is based on customer service and it is very helpfulwhen we hear about any error in judgement or statement regarding any of our employees.We sincerely appreciate you bringing this incident to our attention.Thank you again, [redacted] ***— Office ManagerCamarillo Towing, Inc

HelloI am responding to this complaint in an effort to help the customer understand why the balance is dueCamarillo Towing, Inctowed this customer's vehicle and was in compliance with the State of California, California Department of Motor Vehicles and Ventura County Sheriff's Department (VCSO)Customer's car was towed as per the Towing Fees and Access Notice as put forth by the State of California, The California Highway Patrol and as ordered by the VCSOOur company uses a Lien service to issue proper notification of Lien Sale to the last known owner of the vehicle at the last know addressIt is truly unfortunate that this customer did not receive notice due to not giving address change to the Department of Motor VehiclesCustomer was charged as per amounts allowed by the California Highway Patrol.I have attached a copy of the Towing Fees and Access NoticePlease encourage customer to read itIt explains in detail what car owners are responsible for when the put an automobile on the road in the state of CaliforniaWe are willing to work with this customer in order to come to an agreement that will be satisfactory for him and Camarillo Towing, IncPlease have customer contact D [redacted] or L [redacted] *** at ###-###-####Sincerely,D [redacted] - Office ManagerCamarillo Towing, Inc.###-###-####

Hello. I am responding to this complaint in an effort to help the customer understand why the balance is due. Camarillo Towing, Inc. towed this customer's vehicle and was in compliance with the State of California, California Department of Motor Vehicles and Ventura County Sheriff's Department...

(VCSO). Customer's car was towed as per the Towing Fees and Access Notice as put forth by the State of California, The California Highway Patrol and as ordered by the VCSO. Our company uses a Lien service to issue proper notification of Lien Sale to the last known owner of the vehicle at the last know address. It is truly unfortunate that this customer did not receive notice due to not giving address change to the Department of Motor Vehicles. Customer was charged as per amounts allowed by the California Highway Patrol.I have attached a copy of the Towing Fees and Access Notice. Please encourage customer to read it. It explains in detail what car owners are responsible for when the put an automobile on the road in the state of California. We are willing to work with this customer in order to come to an agreement that will be satisfactory for him and Camarillo Towing, Inc. Please have customer contact D[redacted] or L[redacted] at ###-###-####. Sincerely,D[redacted] - Office ManagerCamarillo Towing, Inc.###-###-####

Dear Mr. & Ms. [redacted]:As per our conversation and agreement, please accept this refund check for $150.00. We appreciate your business. We hope that you accept this as our apology in the matter you experienced at our facility. Our company is based on customer service and it is very helpfulwhen we...

hear about any error in judgement or statement regarding any of our employees.We sincerely appreciate you bringing this incident to our attention.Thank you again,[redacted]— Office ManagerCamarillo Towing, Inc.