Thank you for the opportunity to respond to this complaint, Calibri, sans-serif;">As requested, we have cancelled Mr [redacted] ’s membership in our program, and as a courtesy, a full refund to the credit card that was billed has been processed Our records show Mr [redacted] became a member of FreeShipping.com on 11/12/when he saw our offer on his [redacted] .com order confirmation that said his order qualified for a shipping rebateHe affirmatively accepted our offer and completed our membership registration process We apologize for any confusion Mr [redacted] ’s may have had regarding our programThe terms of our offer are given to registrants three times during the enrollment process: The terms of the offer including all the billing details are displayed directly adjacent to the area where the member enters their credit card information These same terms are displayed once again on the “new member welcome” screen that is displayed immediately after a successful sign upAll new members are required to check a box indicating they have read and understand the offer termsIt is impossible for a member to join without checking this box first We also send an electronic confirmationThe terms are sent a third time in the new member welcome email that is sent to the email address provided by the member Again, we apologize for any confusion and as mentioned previously, the account is closed and a full refund has been issued
Thank you for the opportunity to respond to this complaint class="MsoNormalCxSpMiddle">As Ms [redacted] acknowledges, she registered for a membership to Freeshipping.com on 11/13/ She also submitted her Introductory Rebate on 11/13/13, and that claim was paid out on 1/18/The reason for the delay was that we never received the required badocumentation As a courtesy we processed the Introductory without this information Additionally the shipping rebate for [redacted] she is referring to was submitted on 12/8/13, and that claim was processed for payment today, with a check going out by Friday Based on this the fact that she successfully used the program, I am issuing a refund for the January charge, and since she cancelled only a couple of days after that charge were processed Mr [redacted] can contact me directly at [redacted] if she does not receive these checks, but they should both be in her hands by next week at the latest Thank you
Complaint: [redacted] From: [redacted] Sent: Saturday, February 01, 9:PM To: [redacted] Subject: [redacted] 's Freeshipping complaint I did recieve one $(one of two rebates I put it)I still haven't received the last one from [redacted] for $ [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted]
The $check for the [redacted] rebate was mailed out on 1/25/ Please contact me directly at [redacted] if you do not receive the check by Friday 2/14/ Thank you [redacted] ***
Thank you for the opportunity to respond to this complaint
Ms*** account was cancelled today,
1/21/14, after we received her email
request. A confirmation email of this
cancellation was also sent out this morning
Since the account was cancelled within the day period, no
charges were incurred
I do apologize for any misunderstanding regarding the programThe
terms of the offer are clearly stated on the registration form and in the
welcome email that we send out
Thank you
Thank you for the
opportunity to respond to this complaint
First, we’d like apologize for any confusion regarding our
programI found that Mr***
signed up for two of our programs; Freeshipping
Rewards, and FeecationPlease be assured that Mr.***’s accounts has been
cancelled and he has received a full refund of both $charges, totaling
$
Mr*** signed up for a
membership to Freeshipping.com on 1/15/while placing an order through
Consumer SurveyBy accepting our offer details and a membership with our
company, we then sent a welcome kit to the address on file (** *** *** *** *** ** *** with information on how to claim the introductory rebate as
well as the other benefits of our service
This kit also included
instructions on how to cancel ones membership as well as our toll-free number
in the case of any further questionsSince Mr*** has cancelled he can
disregard this kit when it arrives
I would also like to
apologize for the way his call was handled and will be communicating this information
over to the center involved for further review
Again, we apologize for
any inconvenience and as mentioned previously, the account is closed and a full
refund has been issue
Thank you for the opportunity to respond to this complaint
class="MsoNormalCxSpMiddle">
I apologize for any misunderstanding regarding the
FreeshippingRewards programMs***, cancelled her membership prior to
submitting the Introductory claimThat is why she was denied the $
All claims must be made prior to cancellingHowever, as a
courtesy I have gone ahead and process the Introductory rebate of $for her
Thank you
Thank you for the opportunity to respond to this complaint
class="MsoNormalCxSpMiddle">We apologize for any inconvenienceI could find no record of a request
to cancel the membership prior to 2/5/when we received a call requested that
the membership be cancelled
As a courtesy I have processed a full refund back to the credit card
on file
I hope this satisfactorily resolves the issue
Thank you
As requested, we have cancelled Ms[redacted]'s
membership in our program, and as a courtesy, a full refund to the credit card
that was billed has been processed
"" class="ver-11-n-dkgrey1">Our records show Ms
[redacted] became
a member of FreeShipping.com on 4/8/when she saw our offer on her [redacted]
order confirmation that said her order qualified for a shipping rebateShe
affirmatively accepted our offer and completed our membership registration
process
We apologize for any confusion Ms[redacted]'s
may have had regarding our programThe terms of our offer are given to
registrants three times during the enrollment process:
1. The terms of the offer including all the billing details are
displayed directly adjacent to the area where the member enters their credit
card information
2.
These same terms are displayed once again on the "new member
welcome" screen that is displayed immediately after a successful sign upAll
new members are required to check a box indicating they have read and
understand the offer termsIt is impossible for a member to join without
checking this box first
3. We also send an electronic confirmationThe terms are sent a
third time in the new member welcome email that is sent to the email address
provided by the member
Again, we apologize for any confusion and
as mentioned previously, the account is closed and a full refund has been
issued
Thank you
for the opportunity to respond to this complaint,
As requested, we have cancelled Ms. [redacted]’s
membership in our program, and as a courtesy, a full refund to the...
credit card
that was billed has been processed.
Our records show Ms. [redacted] became a member of
FreeShipping.com on 3/29/12 when she saw our offer on her [redacted] order
confirmation that said her order qualified for a shipping rebate. She
affirmatively accepted our offer and completed our membership registration
process.
We apologize for any confusion Ms. [redacted]’s
may have had regarding our program. The terms of our offer are given to
registrants three times during the enrollment process:
1. 1. The terms of the offer including all the billing details are
displayed directly adjacent to the area where the member enters their credit
card information.
2. 2. These same terms are displayed once again on the “new member
welcome” screen that is displayed immediately after a successful sign up. All
new members are required to check a box indicating they have read and
understand the offer terms. It is impossible for a member to join without
checking this box first.
3. 3, We also send an electronic confirmation. The terms are sent a
third time in the new member welcome email that is sent to the email address
provided by the member.
Again, we apologize for any confusion and
as mentioned previously, the account is closed and a full refund has been
issued.
Thank you for the
opportunity to respond to this complaint.
First, we’d like apologize for any confusion regarding our
program. I found that...
the account was opened under the name of [redacted]. Please
be assured that Ms. [redacted]’s account has been cancelled and she has received a
full refund of all charges.
Ms. [redacted] signed up for
a membership to Freeshipping.com on 5/2/12 while placing an order through
[redacted]. By accepting our offer details and a membership with our
company, we then sent a welcome kit to the address on file ([redacted]) with information on how to claim the introductory rebate as
well as the other benefits of our service. This kit also included instructions
on how to cancel ones membership as well as our toll-free number in the case of
any further questions.
Again, we apologize for
any inconvenience and as mentioned previously, the account is closed and a full
refund has been issued.
Thank you for the opportunity
to respond to this complaint.
Our records show
that Ms. [redacted] signed up twice of a trial membership to Freeshipping.com.
Once on...
10/8/12 and
then again on 5/2/13. She claimed and was paid a rebate for the 10/8/12
membership. The 5/2/13 membership included an Introductory offer of a $25 [redacted]
gift card. That gift card was sent out on 6/25/13, and again on 8/5/13 when we
were notified that she did not receive the card.
Ms. [redacted] was charged
twice between the two memberships, and issued a full refund for both charges. She was also informed that having two
memberships is a violation of our terms and if she wanted to again startup a
membership she had to contact us directly so we could reinstate one of the
existing memberships.
We apologize for
any confusion Ms. [redacted] may have had regarding our program. The terms of our
offer are given to registrants three times during the enrollment process:
1.
The terms of the offer including all the billing
details are displayed directly adjacent to the area where the member enters
their credit card information.
2.
These same terms are displayed once again on the
new member welcome screen that is displayed immediately after a successful sign
up. All new members are required to check a box indicating they have read and
understand the offer terms. It is impossible for a member to join without checking
this box first.
3.
We also send an electronic confirmation. The
terms are sent a third time in the new member welcome email that is sent to the
email address provided by the member.
Again, we apologize for any confusion, but we are not responsible for
any overdraft fees that Ms. [redacted] may have as she was made fully aware of the
terms of the membership twice, and in fact used the program.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
As a follow up, according to my [redacted] statement, I have two charges that are currently in a pending state; not debited yet.
One for feecation.com and one for fsrewards.com. Accordingly, if Clarus Marketing doesn't charge my account, these two charges
should clear in time. I will be monitoring my statement in the mean time.
Thank your office, for following up with this quickly and with with Clarus.
If anything changes negatively, I will be in touch with your office.
Respectfully,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]
Thank you for the opportunity to respond to this complaint.
class="MsoNormalCxSpMiddle">As Ms. [redacted] acknowledges, she registered for a membership to
Freeshipping.com on 11/13/13.
She also submitted her Introductory Rebate on 11/13/13, and that
claim was paid out on 1/18/14. The reason for the delay was that we never
received the required back-up documentation.
As a courtesy we processed the Introductory without this
information.
Additionally the shipping rebate for [redacted] she is referring
to was submitted on 12/8/13, and that claim was processed for payment today,
with a check going out by Friday.
Based on this the fact that she successfully used the program, I am
issuing a refund for the January 2014 charge, and since she cancelled only a
couple of days after that charge were processed.
Mr. [redacted] can contact me directly at [redacted] if she
does not receive these checks, but they should both be in her hands by next
week at the latest.
Thank you
for the opportunity to respond to this complaint,
Calibri, sans-serif;">As requested,
we have cancelled Mr. [redacted]’s membership in our program, and as a courtesy, a
full refund to the credit card that was billed has been processed.
Our records show Mr. [redacted] became a member of
FreeShipping.com on 11/12/12 when he saw our offer on his [redacted].com order
confirmation that said his order qualified for a shipping rebate. He
affirmatively accepted our offer and completed our membership registration
process.
We apologize for any confusion Mr. [redacted]’s may have had
regarding our program. The terms of our offer are given to registrants three
times during the enrollment process:
1. The terms of the offer
including all the billing details are displayed directly adjacent to the area
where the member enters their credit card information
2. These same terms are displayed once
again on the “new member welcome” screen that is displayed immediately after a
successful sign up. All new members are required to check a box indicating they
have read and understand the offer terms. It is impossible for a member to join
without checking this box first.
3. We also send an electronic
confirmation. The terms are sent a third time in the new member welcome email
that is sent to the email address provided by the member.
Again, we apologize for any confusion and as mentioned previously,
the account is closed and a full refund has been issued
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]
Thank you for the opportunity to respond to this complaint, Calibri, sans-serif;">As requested, we have cancelled Mr [redacted] ’s membership in our program, and as a courtesy, a full refund to the credit card that was billed has been processed Our records show Mr [redacted] became a member of FreeShipping.com on 11/12/when he saw our offer on his [redacted] .com order confirmation that said his order qualified for a shipping rebateHe affirmatively accepted our offer and completed our membership registration process We apologize for any confusion Mr [redacted] ’s may have had regarding our programThe terms of our offer are given to registrants three times during the enrollment process: The terms of the offer including all the billing details are displayed directly adjacent to the area where the member enters their credit card information These same terms are displayed once again on the “new member welcome” screen that is displayed immediately after a successful sign upAll new members are required to check a box indicating they have read and understand the offer termsIt is impossible for a member to join without checking this box first We also send an electronic confirmationThe terms are sent a third time in the new member welcome email that is sent to the email address provided by the member Again, we apologize for any confusion and as mentioned previously, the account is closed and a full refund has been issued
Thank you for the opportunity to respond to this complaint class="MsoNormalCxSpMiddle">As Ms [redacted] acknowledges, she registered for a membership to Freeshipping.com on 11/13/ She also submitted her Introductory Rebate on 11/13/13, and that claim was paid out on 1/18/The reason for the delay was that we never received the required badocumentation As a courtesy we processed the Introductory without this information Additionally the shipping rebate for [redacted] she is referring to was submitted on 12/8/13, and that claim was processed for payment today, with a check going out by Friday Based on this the fact that she successfully used the program, I am issuing a refund for the January charge, and since she cancelled only a couple of days after that charge were processed Mr [redacted] can contact me directly at [redacted] if she does not receive these checks, but they should both be in her hands by next week at the latest Thank you
Complaint: [redacted] From: [redacted] Sent: Saturday, February 01, 9:PM To: [redacted] Subject: [redacted] 's Freeshipping complaint I did recieve one $(one of two rebates I put it)I still haven't received the last one from [redacted] for $ [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted]
The $check for the [redacted] rebate was mailed out on 1/25/ Please contact me directly at [redacted] if you do not receive the check by Friday 2/14/ Thank you [redacted] ***
Thank you for the opportunity to respond to this complaint
Ms*** account was cancelled today,
1/21/14, after we received her email
request. A confirmation email of this
cancellation was also sent out this morning
Since the account was cancelled within the day period, no
charges were incurred
I do apologize for any misunderstanding regarding the programThe
terms of the offer are clearly stated on the registration form and in the
welcome email that we send out
Thank you
Thank you for the
opportunity to respond to this complaint
First, we’d like apologize for any confusion regarding our
programI found that Mr***
signed up for two of our programs; Freeshipping
Rewards, and FeecationPlease be assured that Mr.***’s accounts has been
cancelled and he has received a full refund of both $charges, totaling
$
Mr*** signed up for a
membership to Freeshipping.com on 1/15/while placing an order through
Consumer SurveyBy accepting our offer details and a membership with our
company, we then sent a welcome kit to the address on file (** *** *** *** *** ** *** with information on how to claim the introductory rebate as
well as the other benefits of our service
This kit also included
instructions on how to cancel ones membership as well as our toll-free number
in the case of any further questionsSince Mr*** has cancelled he can
disregard this kit when it arrives
I would also like to
apologize for the way his call was handled and will be communicating this information
over to the center involved for further review
Again, we apologize for
any inconvenience and as mentioned previously, the account is closed and a full
refund has been issue
Thank you for the opportunity to respond to this complaint
class="MsoNormalCxSpMiddle">
I apologize for any misunderstanding regarding the
FreeshippingRewards programMs***, cancelled her membership prior to
submitting the Introductory claimThat is why she was denied the $
All claims must be made prior to cancellingHowever, as a
courtesy I have gone ahead and process the Introductory rebate of $for her
Thank you
Thank you for the opportunity to respond to this complaint
class="MsoNormalCxSpMiddle">We apologize for any inconvenienceI could find no record of a request
to cancel the membership prior to 2/5/when we received a call requested that
the membership be cancelled
As a courtesy I have processed a full refund back to the credit card
on file
I hope this satisfactorily resolves the issue
Thank you
As requested, we have cancelled Ms[redacted]'s
membership in our program, and as a courtesy, a full refund to the credit card
that was billed has been processed
"" class="ver-11-n-dkgrey1">Our records show Ms
[redacted] became
a member of FreeShipping.com on 4/8/when she saw our offer on her [redacted]
order confirmation that said her order qualified for a shipping rebateShe
affirmatively accepted our offer and completed our membership registration
process
We apologize for any confusion Ms[redacted]'s
may have had regarding our programThe terms of our offer are given to
registrants three times during the enrollment process:
1. The terms of the offer including all the billing details are
displayed directly adjacent to the area where the member enters their credit
card information
2.
These same terms are displayed once again on the "new member
welcome" screen that is displayed immediately after a successful sign upAll
new members are required to check a box indicating they have read and
understand the offer termsIt is impossible for a member to join without
checking this box first
3. We also send an electronic confirmationThe terms are sent a
third time in the new member welcome email that is sent to the email address
provided by the member
Again, we apologize for any confusion and
as mentioned previously, the account is closed and a full refund has been
issued
Thank you
for the opportunity to respond to this complaint,
As requested, we have cancelled Ms. [redacted]’s
membership in our program, and as a courtesy, a full refund to the...
credit card
that was billed has been processed.
Our records show Ms. [redacted] became a member of
FreeShipping.com on 3/29/12 when she saw our offer on her [redacted] order
confirmation that said her order qualified for a shipping rebate. She
affirmatively accepted our offer and completed our membership registration
process.
We apologize for any confusion Ms. [redacted]’s
may have had regarding our program. The terms of our offer are given to
registrants three times during the enrollment process:
1. 1. The terms of the offer including all the billing details are
displayed directly adjacent to the area where the member enters their credit
card information.
2. 2. These same terms are displayed once again on the “new member
welcome” screen that is displayed immediately after a successful sign up. All
new members are required to check a box indicating they have read and
understand the offer terms. It is impossible for a member to join without
checking this box first.
3. 3, We also send an electronic confirmation. The terms are sent a
third time in the new member welcome email that is sent to the email address
provided by the member.
Again, we apologize for any confusion and
as mentioned previously, the account is closed and a full refund has been
issued.
Thank you for the
opportunity to respond to this complaint.
First, we’d like apologize for any confusion regarding our
program. I found that...
the account was opened under the name of [redacted]. Please
be assured that Ms. [redacted]’s account has been cancelled and she has received a
full refund of all charges.
Ms. [redacted] signed up for
a membership to Freeshipping.com on 5/2/12 while placing an order through
[redacted]. By accepting our offer details and a membership with our
company, we then sent a welcome kit to the address on file ([redacted]) with information on how to claim the introductory rebate as
well as the other benefits of our service. This kit also included instructions
on how to cancel ones membership as well as our toll-free number in the case of
any further questions.
Again, we apologize for
any inconvenience and as mentioned previously, the account is closed and a full
refund has been issued.
Thank you for the opportunity
to respond to this complaint.
Our records show
that Ms. [redacted] signed up twice of a trial membership to Freeshipping.com.
Once on...
10/8/12 and
then again on 5/2/13. She claimed and was paid a rebate for the 10/8/12
membership. The 5/2/13 membership included an Introductory offer of a $25 [redacted]
gift card. That gift card was sent out on 6/25/13, and again on 8/5/13 when we
were notified that she did not receive the card.
Ms. [redacted] was charged
twice between the two memberships, and issued a full refund for both charges. She was also informed that having two
memberships is a violation of our terms and if she wanted to again startup a
membership she had to contact us directly so we could reinstate one of the
existing memberships.
We apologize for
any confusion Ms. [redacted] may have had regarding our program. The terms of our
offer are given to registrants three times during the enrollment process:
1.
The terms of the offer including all the billing
details are displayed directly adjacent to the area where the member enters
their credit card information.
2.
These same terms are displayed once again on the
new member welcome screen that is displayed immediately after a successful sign
up. All new members are required to check a box indicating they have read and
understand the offer terms. It is impossible for a member to join without checking
this box first.
3.
We also send an electronic confirmation. The
terms are sent a third time in the new member welcome email that is sent to the
email address provided by the member.
Again, we apologize for any confusion, but we are not responsible for
any overdraft fees that Ms. [redacted] may have as she was made fully aware of the
terms of the membership twice, and in fact used the program.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
As a follow up, according to my [redacted] statement, I have two charges that are currently in a pending state; not debited yet.
One for feecation.com and one for fsrewards.com. Accordingly, if Clarus Marketing doesn't charge my account, these two charges
should clear in time. I will be monitoring my statement in the mean time.
Thank your office, for following up with this quickly and with with Clarus.
If anything changes negatively, I will be in touch with your office.
Respectfully,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]
Complaint: [redacted]
From: [redacted]
Sent: Saturday, February 01, 2014 9:27 PM
To: [redacted]
Subject: [redacted]'s Freeshipping complaint
I did recieve one $15 (one of two rebates I put it). I still haven't received the last one from [redacted] for $10.
[redacted]
The $10 check for the [redacted] rebate was mailed out on 1/25/14
Please contact me directly at [redacted] if you do not receive the check by Friday 2/14/14
Thank you
[redacted]
Thank you for the opportunity to respond to this complaint.
class="MsoNormalCxSpMiddle">As Ms. [redacted] acknowledges, she registered for a membership to
Freeshipping.com on 11/13/13.
She also submitted her Introductory Rebate on 11/13/13, and that
claim was paid out on 1/18/14. The reason for the delay was that we never
received the required back-up documentation.
As a courtesy we processed the Introductory without this
information.
Additionally the shipping rebate for [redacted] she is referring
to was submitted on 12/8/13, and that claim was processed for payment today,
with a check going out by Friday.
Based on this the fact that she successfully used the program, I am
issuing a refund for the January 2014 charge, and since she cancelled only a
couple of days after that charge were processed.
Mr. [redacted] can contact me directly at [redacted] if she
does not receive these checks, but they should both be in her hands by next
week at the latest.
Thank you
Thank you
for the opportunity to respond to this complaint,
Calibri, sans-serif;">As requested,
we have cancelled Mr. [redacted]’s membership in our program, and as a courtesy, a
full refund to the credit card that was billed has been processed.
Our records show Mr. [redacted] became a member of
FreeShipping.com on 11/12/12 when he saw our offer on his [redacted].com order
confirmation that said his order qualified for a shipping rebate. He
affirmatively accepted our offer and completed our membership registration
process.
We apologize for any confusion Mr. [redacted]’s may have had
regarding our program. The terms of our offer are given to registrants three
times during the enrollment process:
1. The terms of the offer
including all the billing details are displayed directly adjacent to the area
where the member enters their credit card information
2. These same terms are displayed once
again on the “new member welcome” screen that is displayed immediately after a
successful sign up. All new members are required to check a box indicating they
have read and understand the offer terms. It is impossible for a member to join
without checking this box first.
3. We also send an electronic
confirmation. The terms are sent a third time in the new member welcome email
that is sent to the email address provided by the member.
Again, we apologize for any confusion and as mentioned previously,
the account is closed and a full refund has been issued
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]