Class A Roofing

Class A installed new roofing on this house in 2002. Recently we noticed the ridge caps were failing and contacted Class A because the materials had a 50 year warranty. After leaving numerous messages in early Sept 2015, I stopped by office a number of times as well and eventually confronted the owner [redacted]. He assured me that he would do the repair work in the next few days and that their labor would also be included. He never called me back to schedule so the 2nd week of Sept I stopped by his office and spoke with again, and told him it was urgent because our house was in escrow and closing 30 Sept and I had assured the new owners that we would fix the roof as part of the purchase price. Value was estimated at $750. Hudson said he would get some guys to do it the weekend of 19 Sept. They never showed so I tracked Hudson down again (as he never returns voice messages) the next weekend. Once again he promised/guaranteed they would get the work done the weekend of 26 Sept. I reminded him again of the urgency and our 30 sept deadline. Again they were a no show, so I had to make other arrangements estimated at $750. I dealt with Hudson in good faith and trusted that he would do right by our original contract of $8000+. I left him another message informing him that I would be contacting the Revdex.com and the NV Board of Contractors To file a complaint about his lack of professionalism. I have spoken to neighbors who have had similar issues with Class A. In retrospect I would like him to pay the bill for the repairs. Thank you for any assistance you can provide.Desired SettlementPay the bill. Copy can be provided in a few days as the work is not yet completed.Business Response Contact Name and Title: Mike [redacted] CEOContact Phone: [redacted]Contact Email:[redacted]2002! 13 years ago we installed a new roof.the above mention property is at 7200 ft elevation.yes the ridge cap is showing excessive ware.and needs to be replaced.this is not a workmanship issue, I told [redacted] that to save going after the manufacture warrantee, I would ,at no cost to him install new ridge cap. free! When we had a some free time. I have the replacement ridge in my shop that I brought in special for him. we are booked solid two month out. I sorry we could not meet his time line. Jeff would need to go after the manufacture to receive any kind of compensation for the 13 year old composition ridge.Consumer Response (The consumer indicated he/she DID NOT accept the response from the business.)[redacted] verbally promised me at least twice that he'd have someone come up on two weekends to meet our closing deadline. He should not makie empty promises and put good clients' backs up against a closing deadline. If he had been more truthful and returned phone calls, I might be more reasonable. However I resent being mislead. A little honesty and common courtesy would have been appreciated.Final Consumer Response (The consumer indicated he/she DID NOT accept the response from the business.)I was not threatening and was very respectful and polite with the owner in question throughout. The manufacturer is no longer in business and the work has been completed by others. The owner should stop making promises he cannot fulfill. Since he has demonstrated a lack of integrity in this matter, I do not expect satisfaction and would ask this case be closed. Good luck, Mr [redacted]. Final Business Response States in our proposal we "Class A Roofing"are not responsible for the materials warranty.we will assist the client in the filing of the warrantee claim against the manufacture, but will not be threatened, nor be held finically responsible for a defect, other than workmanship.