Class Act Realty

Initial Business Response /* (1000, 5, 2015/09/16) */
Thank you for bringing the issue to usThe issue outlined in the complaint is "Billing for water From MAy-(beyond the period of stay being forced on us.)" Class Act Realty is not billing them for anythingThe issue of the amount they
owe would be with the water department, not usThe issue was brought on by:
1) the failure of the tenant to stop water service, request and final bill and leave forwarding address
2) the failure to pay the charges owed to them for months or more, which have accrued late fees and penalties
The only reason we are now involved is because the water department transferred the balance to hi water account and is now in collections for the tenants back paymentsHe is our client, and it is our job to protect our client's interest
As far as the resolution to the issue that is desired: "pay bill till we stayed in that property and anything beyond is class acts maintenance dues...." The homeowner as well as Class Act 100% agree with the solutionIn fact, the amounts provided as due (from the water department) after the date of the tenants move out have been paid by the homeowner
The issue was brought on by the tenant and can only be resolved by the tenantClass Act has no way to resolve the issue
Any issues with the amount of late fees, penalties or water charges should be directed to the water department as late fees and charges will continue to be added on if a payment is not madeThe Water Department has had verbal contact as well as written contact with the tenant and after several months of non payment nothing has been paidThe tenant says in their complaint that they received a copy of the amounts due in July, but months later have not paid anythingThey also state that "We payed our bills regularly except few oversees during the busy construction this early year and moving process but never overlooked or denied any payments including the penalties", yet still no payments for up to year
We hope for payment of the past due bill by the tenant and a quick resolution of the problem
We have also provided documentation of what the water department says they owe as of today to the tenant once again
Initial Consumer Rebuttal /* (2000, 9, 2015/09/18) */
(The consumer indicated he/she ACCEPTED the response from the business.)
we were asked to pay 1200+ dollars by the company which prompted the complaint despite repeated reiterations re lawful payments.Somebody other than the person who sent us the bills spoke to got in touch with me the day before yesterday and said that we owe only 750+ dollars which we are willing to payThe cheque in the order of $will be mailed by Friday next week
Drs *** and ***