Classic Auto Car Wash

[redacted] came into my car wash saw the sign [redacted] on my propertyShe went to the the artist and was not satisfied with the results, I spoke to her and apologized for the job that the *** [redacted] did, which was not my fa ultIn the past we had customers that loved his workAlthough, to be nice I even decided to give [redacted] a detail including buffing the bumpers and correcting some over spray, no charge to herShe then came in at a later date to set up an appointment and was furious that we still had the [redacted] sign upI told [redacted] we were trying to make her happy, but she wanted no part of itShe starting cussing out my employeesI had told her that I spoke to the [redacted] and he apologized and explained that he had serious family problems with his daughter, she did not careI told her to leave my property and I would not be serving her due to her screaming and cussing towards by employeesHer own secretary was there and was absolutely mortified at her behavior along with other witnesses that could come forward and will testify that the crack was there before we touched the car [redacted] then decides to apologize to me and asks me to detail her car for free of charge like I promised beforeI agree big mistakeShe returned later to say she discovered an inch crack in the dash above the steering wheelWe told her the crack was caused by heat, not by us, by her car being in the Arizona sun for yearsHer secretary also claimed that the crack was there before the incidentShe claims that the crack was caused by an employee leaning on the dashWe both know, dashboards were not made to crack if one leans on them, also I spoke to the [redacted] , who she also claimed he runnier her leather seats, which was actually caused by an open bottle of alcohol she left in her car and spilledThe [redacted] agreed to pay for her leather seats to be cleanedShe is never happy and is also looking for something for nothingThis will be the last letter I am responding to, [ thank you for trying to resolve this problem As you see, you can not please [redacted] , she has a ten year old car and wants to blame everyone for wear and tear that was caused by extreme weather we have in ArizonaThank you for your time

I was taking my car in to Classic Auto Wash at least every other week On one visit, it was pointed out to me by an employee that their automatic car wash had broken a clip that held my rear quarter panel bumper in place on my Lexus I was asked to bring it by later that week so the manager could take a look at it Their windshield guy tried 'jerry rigging' it on two different occasions, but it didn't work I ended up filing a claim on my insurance and taking it into a body shop and they had to replace the bumper I was told by one of the employees that the owner stated he wasn't paying for me a new bumper

[redacted] came into my car wash saw the sign [redacted] on my property. She went to the the artist and was not satisfied with the results, I spoke to her and apologized for the job that the [redacted] did, which was not my fa ult. In the past we had customers that loved...

his work. Although, to be nice I even decided to give [redacted] a detail including buffing the bumpers and correcting some over spray, no charge to her. She then came in at a later date to set up an appointment and was furious that we still had the [redacted] sign up. I told [redacted] we were trying to make her happy, but she wanted no part of it. She starting cussing out my employees. I had told her that I spoke to the [redacted] and he apologized and explained that he had serious family problems with his daughter, she did not care. I told her to leave my property and I would not be serving her due to her screaming and cussing towards by employees. Her own secretary was there and was absolutely mortified at her behavior along with other witnesses that could come forward and will testify that the crack was there before we touched the car. [redacted] then decides to apologize to me and asks me to detail her car for free of charge like I promised before. I agree big mistake. She returned later to say she discovered an 18 inch crack in the dash above the steering wheel. We told her the crack was caused by heat, not by us, by her car being in the Arizona sun for years. Her secretary also claimed that the crack was there before the incident. She claims that the crack was caused by an employee leaning on the dash. We both know, dashboards were not made to crack if one leans on them, also I spoke to the [redacted], who she also claimed he runnier her leather seats, which was actually caused by an open bottle of alcohol she left in her car and spilled. The [redacted] agreed to pay for her leather seats to be cleaned. She is never happy and is also looking for something for nothing. This will be the last letter I am responding to, [ thank you for trying to resolve this problem . As you see, you can not please [redacted], she has a ten year old car and wants to blame everyone for wear and tear that was caused by extreme weather we have in Arizona. Thank you for your time.

I was taking my car in to Classic Auto Wash at least every other week. On one visit, it was pointed out to me by an employee that their automatic car wash had broken a clip that held my rear quarter panel bumper in place on my Lexus. I was asked to bring it by later that week so the manager could take a look at it. Their windshield guy tried 'jerry rigging' it on two different occasions, but it didn't work. I ended up filing a claim on my insurance and taking it into a body shop and they had to replace the bumper. I was told by one of the employees that the owner stated he wasn't paying for me a new bumper.

[redacted] came into my car wash saw the sign [redacted] on my property. She went to the the artist and was not satisfied with the results, I spoke to her and apologized for the job that the [redacted] did, which was not my fa ult. In the past we had customers that loved...

his work. Although, to be nice I even decided to give [redacted] a detail including buffing the bumpers and correcting some over spray, no charge to her. She then came in at a later date to set up an appointment and was furious that we still had the [redacted] sign up. I told [redacted] we were trying to make her happy, but she wanted no part of it. She starting cussing out my employees. I had told her that I spoke to the [redacted] and he apologized and explained that he had serious family problems with his daughter, she did not care. I told her to leave my property and I would not be serving her due to her screaming and cussing towards by employees. Her own secretary was there and was absolutely mortified at her behavior along with other witnesses that could come forward and will testify that the crack was there before we touched the car. [redacted] then decides to apologize to me and asks me to detail her car for free of charge like I promised before. I agree big mistake. She returned later to say she discovered an 18 inch crack in the dash above the steering wheel. We told her the crack was caused by heat, not by us, by her car being in the Arizona sun for years. Her secretary also claimed that the crack was there before the incident. She claims that the crack was caused by an employee leaning on the dash. We both know, dashboards were not made to crack if one leans on them, also I spoke to the [redacted], who she also claimed he runnier her leather seats, which was actually caused by an open bottle of alcohol she left in her car and spilled. The [redacted] agreed to pay for her leather seats to be cleaned. She is never happy and is also looking for something for nothing. This will be the last letter I am responding to, [ thank you for trying to resolve this problem . As you see, you can not please [redacted], she has a ten year old car and wants to blame everyone for wear and tear that was caused by extreme weather we have in Arizona. Thank you for your time.