Mr [redacted] ordered through our on-line storeThe price of the item was wrong on-lineOur order entry person did not notice the mistake on the price and processed the order The price shown on the on-line order was $170, but was incorrect, as that would have been the price for only half of the setOur price is $ We shipped the orderMr [redacted] noticed the difference after the order was shippedMr [redacted] called and requested that we meet a competitors price of $We agreed to meet the price (which is not a company policy- this was just for him) and process a $refund to his credit card, or if Mr [redacted] preferred we could call back the shipment prior to delivery refund all his money Mr [redacted] then told us that the competitor had a 10% discount offer that day and wanted this additional discount as wellWe declined to give the additional 10% promotion that they were offering Mr [redacted] then stated that he did not want it without the additional 10% discount, so we processed a call-back of the shipment A full refund of the order including shipping has been processed
Mr [redacted] ordered through our on-line storeThe price of the item was wrong on-lineOur order entry person did not notice the mistake on the price and processed the order The price shown on the on-line order was $170, but was incorrect, as that would have been the price for only half of the setOur price is $ We shipped the orderMr [redacted] noticed the difference after the order was shippedMr [redacted] called and requested that we meet a competitors price of $We agreed to meet the price (which is not a company policy- this was just for him) and process a $refund to his credit card, or if Mr [redacted] preferred we could call back the shipment prior to delivery refund all his money Mr [redacted] then told us that the competitor had a 10% discount offer that day and wanted this additional discount as wellWe declined to give the additional 10% promotion that they were offering Mr [redacted] then stated that he did not want it without the additional 10% discount, so we processed a call-back of the shipment A full refund of the order including shipping has been processed