Classic Autobody Restoration & Rods, Inc.

2nd Response to Complaint from Classic Auto Body Restoration & Rods, Inc.The customer states that the response is not true.  He is the person being untruthful.  This client had access to his credit card statements throughout the restoration and he received copies of the billing documents that were provided to the shop.  The shop has no control over how different 3rd party organizations process their billing documents.  However, each month he received a statement from his own credit card company that detailed what company withdrew funds.  It is HIS responsibility to carry out due diligence over his credit card statements.  He has been in complete control of his credit card the ENTIRE time his car was with us. This shop has no control over the documentation of 3rd party vendors.  We supplied the customer with the documents to which we had access on two separate occasions.  In addition, we placed calls to this customer to have him open funds on this card to purchase his materials over the years.  This entire undertaking was conceived to save him money.  He had control over the spending and was able to purchase materials at the shop’s discounted rate. His car was painted more than 4 years ago.  We are not responsible for chips.  His driveway is gravel.  We cannot be responsible for how he has treated this car since he has picked it up.  He is prevaricating about the quality of work.  He was happy with the car for years before the complaint.  He went to individuals in the shop and thanked them for their wonderful work on the car summer 2015.  This was months after he picked up the car.He denies receiving paperwork that was provided on more than one occasion.  He states that the shop took $500 from his credit card without explanation. The money was taken out of this account to order his Wonderbar Radio.  He knows this, there were several attempts to get the radio from [redacted] using his credit card and his discount card before we finally had to take this route to get the radio and finish the dash work.  The radio was in the car when it left here years ago.  We have photos and we sent a photo album to him documenting the work.He was supplied with a document that totals the labor hours on his car directly from the accounting program.  The hours billed balances to the hours that are marked billed on the document.  If he doesn’t want to admit it balances, he should refer to his spreadsheet and use an adding machine.During the course of this restoration, when the customer had a couple of unforeseen problems that prevented payment and slowed the progress, the shop did not charge storage, interest and did work with this customer. I cannot conceive how dishonest and irrational his complaints have become.

Review: Can not get copies of time cards for work done and invoices of charges made to our visa card statement by this business while rebuilding and modifying a 1955 Chevy BelAir. We have tried on several occasions with no success. We ask them to mail them and even drove to the shop which took us 4 1/2 hours from our home. The secretary made some copies of invoices but when we came home and compared them to our statements we were missing several other invoices and there were invoices with amounts on them but no explanations. We would like to know what was charged and when since a large amount of money was spent on this project. We feel it is this business owners responsibility to account to us for our money he spent and supply us with the records to prove it.Desired Settlement: We would like to receive a copy of all invoices charged to our visa account on this project. We also want a copy of the time cards showing the time spent on this project because we were charged by the hour. These are things that we were promised before the project began. We were told we would receive these at the end of the project along with a photo album showing the progress of the project. There was a lot of money spent on this project which was a rebuild and modification of a 1955 chevy belair and he should account for where the money was spent. We had requested the time sheets and invoices on several occasions but he would not send them. We had to drive 4 1/2 hours to his shop to ask for them again. His secretary picked certain invoices from our file and made copies of them. They said that was all, but when we got home to compare them to the visa card statements it was only part of them. Some invoices were unclear what they were for. They had a dollar amount with no description.

Business

Response:

The customer has not contacted the shop in 2016.1. “Cannot get copies of time cards.” Customers were given a total of time by date report directly from quick books. Timecards contain information that is private by employee. 2. “invoices for charges to our visa card statement”. The customers requested that we buy items on their visa card where possible. When the ship to “at the shop” does not match the bill to “customer” the vendor only sends a packing slip with the part. The packing slip was copied for the customer. I explained the difference to the customer but they do not seem to accept this fact. Only the cardholder, customer, can call the vendor directly and use the information from the packing slip to get an invoice. This is a situation that resulted from the customer’s request to use their visa. Sometimes the vendor does not include a packing slip. The original invoice was mailed to the customer from the vendor when the parts were ordered.3. “The secretary made some copies of invoices but when we came home and compared them to our statements we were missing several other invoices and there were invoices with amounts on them but no explanations.” I cannot control the format and information included in 3rd party invoices and packing slips that resulted from the customer’s request that we use their visa.4. “We would like to know what was charged and when since a large amount of money was spent on this project.” The statements provided from quick books accounts for all of the hours and parts that were purchased by the shop and used in this restoration project. The interior work was billed separately by a third party and paid for by the customer. We do not have a copy of this invoice either.5. “We feel it is this business owners responsibility to account to us for our money he spent and supply us with the records to prove it.” In addition to the statements from the business, we also provided a spread sheet. When we had information about the amount and shipping from the third party vendors, a line was added in the memo portion of the billing statements listing the known details of the third party transactions.6. “We would like to receive a copy of all invoices charged to our visa account on this project.” The customer was provided each invoice that we received. We have no control of, nor recourse to acquire, original invoices since the shop is not the card holder of the visa the customer asked us to use.7. “We also want a copy of the time cards showing the time spent on this project because we were charged by the hour.” Hours by statement as the project progressed were provided to the customer. The customer was also provided a spreadsheet of hours. Timecards have information that is private by employee.8. “We had requested the time sheets and invoices on several occasions but he would not send them.” They were provided time on each statement and in a spreadsheet. They received copies of 3rd party transactions that they do not feel provide the information they desire. They received invoices directly, as the cardholder, from the 3rd party vendors that were not received by the shop (ship to address). This has been explained to the customers on separate occasions and cannot be changed. We cannot stockpile documents that we never received and provide copies year’s later.9. “His secretary picked certain invoices from our file and made copies of them.” The secretary copied all of the invoices in the file while one of the customer’s sat on the couch within 4 feet. This is the first time that the customers have voiced this complaint. Documents like wiring diagrams, part instructions, and schematics were in the file but the secretary was not requested to copy these items. The copies took over an hour to make so the customer had plenty of time to voice questions or concerns about the copies that were made.10. “Some invoices were unclear what they were for. They had a dollar amount with no description.” We have no control over what is included or omitted on 3rd party invoices or packing slips. The cardholder/customer received documents directly from the 3rd party vendor at the time of purchase. 11. When the customer requested that the shop use their visa card for 3rd party transactions, they removed the control of invoices from the shop. The customer is now trying to hold the shop accountable for information on invoices that went directly to the customer. The shop is prevented from obtaining these invoices because the shop is not the card holder. The shop has supplied all the information it has available from the 3rd party vendors to the customer.

Consumer

Response:

I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

Regards,

[redacted] The business owner is not telling the truth in his response to our request!!!!! He is as usual not willing to try to do anything to try to resolve this matter with us at all. We have tried on several occasions as we told you in the first request just to try to get copies of our invoices and what hours he worked on the car and he will not or CANNOT show the proof of what time he charged us the hourly amounts for the money he charged us. He states he gave us a spreadsheet from quick books for all hours and parts that were purchased by this shop for our project car. Can you please ask him to present that to you for proof? Because we sure never got a copy of any spreadsheet with any such information on it. Also we did set up a special Visa Card Account just for him to use to be able to purchase parts for this project car and so we could transfer money to that account when he said he needed more money which was a BIG mistake on our part because that allowed him to much access to our money!!! He also said he cannot give us copy of invoices because he did not get invoices because all he got was packing slips which is another untruth. The few copies the secretary gave me while I was in the office are invoices that was charged on my visa card, they are not packing slips and they are billed to Classic Auto Body Restoration or Ron Poteat and I have these as proof if someone in the Revdex.com office needs to see that he is not telling you the truth!!!! Also one of the invoices is billed by Classic Auto Body Restoration to us for $500 with no explanation and we have no idea what he took $500 out of our account for. This is not a third party invoice as he said in his explanation he has no control over what is included or omitted on 3rd party invoices but he does when it is one that was created in his office. He better know what he charges a customer for or I am sure he can make up something!! He states we received copies of invoices from the 3rd party vendor which we did not because everything was ordered in his name there was no 3rd party. He better get his story straight. He told us he could get us discounts on all parts if he ordered them in his name. He should still have all the invoices in our file since the car was just returned to us last year and I believe it is VA law that all businesses retain all invoices for at least 7 years. I hope this doesn't have to result into something uglier to have to settle this just to get our records of where this project car was completed and where our money was spent. He also mentioned the interior work being done by a third party and billed seperately. We are not asking for that invoice. We dealt with that vendor and paid for that work out of our own checking account. It was not charged to the Visa Account. He states several times that he provided us with a spread sheet and hours by statement as the work progressed and that he gave us copies of invoices. This is all untruth!!!!!!!!!!!! Then he turns around and says we need to call the vendors and have them send us the copies of invoices. They are in the name of his body shop or his name and they are not going to send them to us. Have you ever dealt with a business man like this??? If you will research your records this is not your first compaint against this body shop. He needs to be put out of business. He is taking advantage of people and taking their money and doing bad work on their vehicles. The paint on our car is already chipping and there is rust spots already coming thru and they put tons of bondo in the car instead of fixing it like it should be.The first date complained to organization was a keystroke mistake of 1/29/16 and should have been 1/29/15.

I received poor service from this automotive restoration shop. I do not recommend [redacted] for Mustang automotive restoration.